Gleeson Homes Midlands Sutton-In-Ashfield reviews

★★★★★ 5/5

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Moorland Green Chopwell

Moorland Green ChopwellWe initially were going to buy a Kildare and had reserved a plot. Rachael contacted us to say that a Renmore had became available and that she thought the size of the house would be more suitable for us. We thought this was very thoughtful and we’re touched that she’d taken the time to think of us. We have found all of the sales advisers we have met to be friendly, approachable and honest. Rachael and Jeanette have been brilliant with us.They are part of the reason we have decided to purchase a Gleeson home. A credit to the company.

Denise · 11 February 2022

★★★★★ 1/5

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A big regret

I purchased my first home from Fretson Park in Sheffield in 2020 and if I can bring back the time I would never ever buy from them again! First of all they work with the cheapest subcontractors for all the jobs and the quality from the base to roof is less that satisfactory - all walls are horribly finished with lumps and marks - most of them tried to be covered with paint that have made the mistakes even worse and more obvious.When it comes to my experience, I had a heating issue upstairs when I first moved in that later on I had a visit and they fixed it...until I realised that the smallest bedroom's radiator is still not working. I kept booking this as an issue at their online defects portal and I was receiving funny comments such as an advice to drain the radiator and rejecting the issue couple of times. It was one winter season without working radiator in that bedroom, and then I decided to report it again in 2021. I had a visit and I was told that I need to empty the whole room that I already furnished in order to let them find the pipe issue therefore this visit was advisory and no job was carried on this date. Later we booked another date, I did everything as requested and they found the issue...guess what? ...The pipe for this room has never been connected under the floor! I spend two winters waiting for them to find out why it's all about.And the latest issue is the gutter leak that I have right on my front elevation. As said before Gleeson never cares about your issue - they pass the ball to the companies they work with and never check about the resolution, nobody even gives you a call to ask about your experience and they are also unreachable.My gutter leaks horribly and I am now booking the third visit and I have no idea if they will fix it this time. The first visit I had the plumber stated that it’s full with fallen leafs from the tree on the front of my house and he cannot do anything until it’s cleared, I paid for a gutter cleaner but the gutter was still leaking. I have been reporting this with all the photos and videos that clearly show how bad damage I’ve got from this leak. I currently have a massive damp mark on the front of the house that looks horrible and if the gutter keeps leaking like this, it will get worse and worse and I can get damp wall inside as well.I am utterly disappointed the sad about all my hopes and dreams about the new house that thanks to Gleeson is almost ruined in two years.I've asked so many times if I can be contacted by any of the managing representatives, if my emails can be forwarded to them and I never had any luck speaking with someone so my complaints at least be heard and understood.Rather than paying for insta brand ambassadors to bring your reputation up and asking people put positive comments on Trustpilot try speaking to existing customers instead and understand them, they are the ones that will give the value you deserve, not the fancy décor photos on Instagram.

Semat · 9 February 2022

★★★★★ 5/5

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Gleesons the shore lands in skegness…

Gleesons the shore lands in skegness has an amazing young man called Liam Conneely . He’s very knowledgeable great people skills and answering all my questions that I asked with looking to buy I felt at ease no pressure sell and I was impressed by his ability. he’s a credit to this company

Yvonne · 12 May 2024

★★★★★ 3/5

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We had a appointment booked for 10 am…

We had a appointment booked for 10 am regarding reserving a plot for a house which we want to purchase the advisor was helpful but ran off her feet people just walking in the office when there was confidential information about advisor having to answer phones and I could see she was getting stressed I don’t think it was a good experience and my wife was not happy surely if there is more staff on there would possibly more sales I just found it very awkward I am not blaming the advisor at all it is Gleason homes staffing issues

Colin · 31 January 2022

★★★★★ 1/5

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My previous review got removed

My previous review got removed. It nice terms I got The money I was owed yesterday after I rang up customer care and was past to the accounts team. I found out that the people telling me they’ve sent my invoice over lied, and not just once, MANY times Iv given them the invoice and been told they’ve got it. Trust me when I say this…. I promise you’ll regret it, if your a first time buyer think before you buy, as it could turn out to be the worst decision of your life and be hell. If you do go ahead and buy then good luck that’s all I can say, if you don’t buy then well done! Worst company ever trust me

Kamran · 26 January 2022

★★★★★ 5/5

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Would 100% recommend buying a Gleason

Would 100% recommend buying a Gleason, we’ve never had any major faults and the little snags we have had they’ve got it sorted straight away.Our sales advisor Karen at beacon park, has never let us down once always at the end of a phone call. She’s the reason we bought on the beacon plot. Couldn’t do more to help, nothing was to much and still comes an checks on us now. For a first time buyer she’s made the experience amazing. She’s included all our family when coming to visit the house build even our family from Scotland she sat an spoke to them while they waited for us. Amazing service.Gleeson also offer large garden areas. When looking at other new builds they couldn’t compete with the amount of land you get with Gleeson.Will definitely be buying again in the future and recommend to family and friends.Thankyou gleeson x x x

Chloe · 22 January 2022

★★★★★ 1/5

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You’d regret it if you bought of gleeson.

I bought a house in April & a month after a big black patch appeared. At first we was fobbed off by the site manager, for months, until I got the building manager involved. They came round and told us to take the floor up and allow it to dry to check for leaks. Ultimately nothing was found but they screened the floor. The building manager promised us a check of the value of the floor which he failed to do so. I had to email the CEO to get help as non of them really care once they’ve got your money. Still waiting and being given excuses. NEVER BUY OF THESE

Kamran · 18 January 2022

★★★★★ 5/5

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Kirstine and Daniel were very helpful…

Kirstine and Daniel were very helpful we bought a Brandon on Grange moor park we did have a couple of teething problems but were dealt with with in a couple of weeks Angela Kelly

Angela · 20 September 2021

★★★★★ 5/5

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Bracken Park

I was kept informed at every step of the process of buying my home with Gleeson. Nothing has been too much trouble and I have genuinely felt like a valued customer throughout.

Kerry · 16 February 2026

★★★★★ 2/5

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We moved into our new home on monteney…

We moved into our new home on monteney park end of November 2021, from the day we signed for key the sales team don't want to know, everytime we try to ring just ignore the phone (personal mobile). We have still got lots of so called snagging to be done but if they didn't fit damaged worktops and kitchen cabinets to start with then wouldn't have to replace them. I could keep going with all things that need sorting but tbh just bad workmanship all together. Plus road constantly full of muck and sludge which where told would be road swept daily but never happens. We was told garden would be rotovated and topsoil same week we moved in but still waiting. Just so disappointed with the service as we where 1st time buyers and so looking forward to our new family home

Steven · 12 January 2022

★★★★★ 5/5

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Meadows at Rosebank

Myself and my partner bought a house on the Meadows at Rosebank estate. Originally, completion was scheduled for June 2021, then October, and finally we got our keys in December 2021. We had Wenda who was our sales representative, honestly she was the friendliest person I've ever met, she truly deserves recognition by Gleeson and a promotion. I know she was covering maternity leave but she should be given a permanent role, we had updates, advice and just a general decent person to talk to. I'm so glad we had her to guide us through the entire process. The house itself was finished beautifully. Every one of our families and friends have complimented on what such a great deal we had, (3 bed semi with a garage for 156,000), other developers in the area were 190,000+ for a 3 bed semi without a garage. Obviously there were concerns, how can a developer make a house so cheap? I don't know myself, but the location is stunning (facing a park) and the houses themselves are finished exceptionally. We had a snagger visit, as like everyone else we've heard 'new-build' horror stories. The only 2 major issues which he raised was a crack in a window bay, and a leak (which we later discovered was actually not a leak, there HAD been a leak there which was repaired before our keys were given to us). Every other snag we uploaded the entire report onto the MyGleeson portal, just before December 2021. Mid January 2022 around 5 different workers knocked at our door, and fixed absolutely every issue that was on that list. Site manager Neil should be recognised for this, he's no nonsense, he'll tell you everything about your house, how everything works and he will put your mind at ease about everything. Also any issue he solves within days, if it involves electricity or gas or a leak he will solve it within hours. Reading all of the reviews on here, my anxiety was through the roof, the developer does get things wrong (absolutely nothing major though) and holds themselves to a high standard. Every person we have dealt with has just been an asset to the team. We are so blessed to have received this amazing home and to have had Gleeson to guide us through also.

Chloe · 12 January 2022

★★★★★ 5/5

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Deborah Kirtland is an absolute star…

Deborah Kirtland is an absolute star and always helpful.

Mr · 6 February 2024

★★★★★ 1/5

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Bought a house from Gleeson in Burnley…

Bought a house from Gleeson in Burnley in 2015 and for the first 4 years everything was ok then this year 2021 we have had nothing but trouble first we lost out electricity as the electricity box outside blew from a poorly fitted cable installed by a contractor when the electrics where installed I have photos which show the electrical box almost set on fire with us in the house nightmare and even better the customer service people thought it was us the caused it to blow my electrician that came to make it safe would tell otherwise. Secondly we had some bad rain over the summer months which caused a leak in our bathroom which also caused the extraction fan to blow up turned out to be a cracked roof tile tried to get help from Gleeson but they didn’t want to know couldn’t give us any advice so sorted it ourselves. The third problem this year was our thermostat on the wall in the hall way which stopped working over the winter months is very cold so as we have zonal heating managed to replace the downstairs with the upstairs thermostat temporarily until the new one arrived then installed a new one myself but my question is should these issues be occurring only 5 or six years in a property NO probably not after 40 years in a house my mum and dads electricity box as never blown nor thermostat not working or leaks the the roof I know it’s hinges aren’t built to last these days but I also think they use contractors who are on a tight deadline and rush to complete a job also.AVOID THESE HOMES ALOT OF HIDDEN DEFECTS.

Ian · 19 December 2021

★★★★★ 1/5

Trustpilot

Buyers with disabilities beware

Terrible company/people. Very upsetting experience dealing with Gleeson's customer care. Threatening letter sent to a elderly (60) customer/resident with limited mobility and partial site about bins being in breach of some covenant, despite the bins not obstructing anyone being placed in front of the garden gate for easy access and numerous other residents having bins in similar places.Gleeson’s cannot fix a chipped tile or replace a plug for a kitchen sink but are fully prepared to write threatening letters to vulnerable people about bins.Please, please do not buy a Gleeson home.

Morpheus · 8 December 2021

★★★★★ 1/5

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Do not buy a home for this builder

Do not buy a home for this builder. In the past year I have had a list as long as my arm with regards to issues with my home. From flooded garden for over 4 months. Looked like a swimming pool. Soil that you couldn't grow anything in as it was solid with clay and builders waste. Heating that still doesn't work right. Cooker hood that works as and when it fancies. Building rubble under carpets. flooring very poorly fitted in every room. My neighbours house has mould, the fix for this was to wash it with bleach and paint over the stains. Shocking that it came back. Poorly fitted doors. Drafts from Windows and doors. Beyond disappointed with the while experience.

Nicola · 4 December 2021

★★★★★ 1/5

Trustpilot

During a slightly windy day 4 fascia…

During a slightly windy day 4 fascia boards fell off my roof narrowly missing myself and my 18month old grandson . As you can imagine I was not very happy as this is the 2nd time this has happened in a year . The first time this happened the roofer that turned up told me the fascia boards were not fitted correctly. I contacted Gleeson homes about this matter to be told I would have to claim on my house insurance. I was fuming and My reply was if I’d Av known when the weather was bad I’d have to pick pieces of my roof out of the garden I wouldn’t have bought the property. I don’t know what roofers they use but they should be on rogue traders Gleeson homes after customer care is shocking . Steer well clear of these cowboys as all they are interested in is getting your money and over charging you for optional extras any decent handy man would do at half the price .

Jason · 1 December 2021

★★★★★ 1/5

Trustpilot

Good luck to any future buyers

Sales process was outstanding. From reservation to day of picking up keys, couldn't fault it. The minute I got those keys, the trouble began. My house had no flooring, nails everywhere. With 2 small children this was unacceptable. Some excuse was given about carpet company not making it etc... was promised it would be rectified and they're sorry... short lived apology. They offered to pay a month's rent for us and turf the garden as a goodwill gesture due to the house being uninhabitable and we could've been homeless. We agreed. Kitchen, living room and porch floors had to be screeded as they were uneven so set us back even further. Didn't move in til 18 days later when we finally had floors to walk on, but the house never had a clean prior to this. Meanwhile, I had an independent building inspector check the house - 75 faults found. While he was there, they turned up to do an air permeability test - this is illegal and should have been done prior to the keys being handed over. Weve been lied to, patronised and insulted by higher customer care teams that have never even seen our house or the problems that have occurred within it. It took 7.5 weeks for the turf to be laid. 9 weeks from getting keys and we still have numerous issues including still waiting on gutters being fixed as every one of them is leaking causing my front garden to sink. The site team asked for a four week extension on our build and that was denied. Would have preferred if they told the truth and took the time to finish the build properly as now I have a sign in my window warning prospective buyers. It will remain in situ and get bigger every week til the problems are resolved and a solution is found. Overall, customer service and higher management need to take a look at themselves. Been treated like lepers when we only wanted our house finished - its our first owned property. Will never buy gleeson again and the sooner we're done with them the better

Von · 30 November 2021

★★★★★ 4/5

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Erin Court ~

No one developer was 100% perfect , ours Gleeson Homes at Erin Court . First 5 star ++ for the sales manager Mr Philip Graham, from the day one till we moved in as long 3 months , always with top class services. Building construction work 75%~80% . if you thinking pay £500 for a professional snagging before get your keys, please prepare 500’c pressure when receive the report . It Sure with more than 100’s in list . Some serious problem and most of them small small issues . ( ours problem: 1)bathroom door can’t full open base on the sink fitting . 2)Few door can’t closed well included the patio door. .. … .. ) Ours flavour place in home ~ Kitchen Dining , unfortunately there were the area with low class handwork fitting for the Cabinet “ Cookers & Oven . And many wall tiles with chips & crack on the joints , write in defective records, nearly three months , we still waiting the repair tiles !! *most of other items defective reply & repair in shortly .* base on ours site still under development , more houses complete on December 2021 . The site manager & staff all very friendly. With new knowledge for me was New build houses now completion with No Garden-gate , No borderline fencing . By the end ,four star gives base on the Prices , location , material of building , we maybe buy another house with GleesonHomes, but will more carefully look at the driveway & road area for the building, because some of them really not easy for drive back home & out ( inclusive my end-lot house, )

Kent · 27 November 2021

★★★★★ 5/5

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I have bought two houses from Gleeson…

I have bought two houses from Gleeson homes and I would definitely recommend them. The customer service is brilliant and the very quick to help sort any issues out that you may have. The price of the house and the quality are great and a great first step for first time buyers or people wanting to get onto the property ladder without it costing them an arm and a leg.I had a problem with my drive when I first moved in and I contacted customer service and the next day my drivers been tarmac so it was easy for me to get on and off. Any snags I had in my house on final inspection were also all completed to a high standard come moving day.I have and I will carry on to do so recommend Gleeson homes to friends and family and anyone looking to get on the property ladder.

Kirstenw · 22 November 2021

★★★★★ 5/5

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Excellent service

I had an exceptional experience with Karen and Kath during my recent new build reservation at Gleeson Safari. They were incredibly helpful throughout the process, keeping me consistently updated and addressing all my doubts. Their friendly and supportive approach made sure I never felt alone during this journey. I highly commend their dedication and excellent customer service.

JILU · 24 January 2024

★★★★★ 1/5

Trustpilot

Warning

Having dealt with different personnel at every level within Gleeson, I can confidently say this company does not care about customer service or the quality of their homes. I was warned about buying with them, so please take this as a warning. Perfect if you want to get on the ladder quick, but at your own risk; you will encounter many issues and they are not interested in resolving these for you once you have the keys. We now resolve all issues ourselves and have been in less than a year because we don't trust them. Rude customer service team who no doubt will comment below this review asking me to email them with more details, but then won't reply or give a half-a*sed response in private. Will never recommend.

Abbie · 16 November 2021

★★★★★ 5/5

Trustpilot

5 star experience

We have been dealing with Toni at Harriers croft development and she has been absolutely amazing from the start! She has been accommodating with appointments, she has answered every silly question we asked and went above and beyond with our needs. I feel so relieved to have Toni by our side on this journey. Thank you

Miss · 11 February 2024

★★★★★ 5/5

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Jackie is excellent 👏 👌 👍 🙌

Jackie has made gleeson homes a wonderful experience for me. She has been so helpful with getting MAB & the solicitor. She is excellent! We got the same solicitor offering us a better rate through Jackie! She didn't have to do it but she did it!! She is always willing to help and ready to assist

Motun · 10 February 2024

★★★★★ 1/5

Trustpilot

The biggest nightmare

The biggest nightmare !!We reserved a plot at leadmills walk in December 2020 we where so happy to finally get on the property ladder (first time buyer)We had to travel 40 mins down the road to meet the sales advisor wich was not aProblem at that time that was the first time we been told that the completion date will be pushed back we thought ok no problem went ahead with the solicitor everything was ok then 4 weeks later still no progress 4 weeks after that no progress then we been told October November December 20 could be the new date for completion (original date was June July 20 ) we thought ok maybe by chrismas 20 we will be in our new house to then been told again there is a delay nowJan-March 21 between that time no communication from Gleeson at all I had to phone all the time to been told sales advisor is ill or holiday.finally we seen progress on the building stage had a visit to the site wich (yet again I had to phone themTo ask when that site visit is gonna happpend)We should of had weekly updates yet again we didn’t so buy that point the solicitor was ready for exchange we thought amazing So we got a phonecall for another side visit so we thought but we couldn’t attend the site visit so Gleeson said they will phone us wich they did. To tell us they will de-released all of the houses as they can not commit to exchange date (in the mean time they still building on the houses) so there we where with no house and mortgage that was no good anymore they offered us £1000 as compensation and to pay the lawyer fees but there is no compensation as such as we paid out over a £1000 and the solicitor fees are still outstanding Gleeson pride themself in helping forces and NHS to get there first home but thanks to Gleeson we don’t have a home just a outstanding Bill .

Imke · 5 November 2021