Gleeson Homes Midlands Sutton-In-Ashfield reviews

★★★★★ 1/5

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Regrettable Experience with Gleeson Homes: A Cautionary Tale

I had high hopes when I chose Gleeson Homes, but after living in our home for two years, the experience has been nothing short of frustrating and disappointing. From day one, it became clear that their focus is more on cutting corners than delivering quality homes.The build quality is subpar at best. We’ve encountered numerous issues, including poorly fitted windows and doors that let in drafts, a leaking roof, and even loss of heating. The finishing touches, which you would expect to be done with care, were rushed and sloppy. Walls are unevenly painted, and it's evident that attention to detail is not a priority for Gleeson.The customer service has been another nightmare. Once you’ve signed the dotted line, their interest in your satisfaction seems to vanish. Getting any issues resolved requires relentless follow-ups, and even then, the responses are slow, unhelpful, and often dismissive. Simple requests turn into drawn-out battles, making the entire process exhausting.To add to the frustration, the timeline for repairs has been consistently missed. Despite promises of prompt attention to the snags we reported, weeks turned into months with little to no progress. We even arranged dates with the site manager in advance, only for them to do nothing on the agreed date, wasting our time and the holidays we took off from work. It feels like they’re more interested in selling the next property than in taking care of their current customers.One particularly alarming incident occurred in November 2023 when we experienced a power outage. Unlike a typical outage, the entire street wasn’t affected, just our home. After 16 hours without power, we finally received a temporary repair. The cause? A damaged electrical main and water line under the shared driveway, which had been compromised before we even received the keys. When speaking to GTC, we were told that if the cable had blown, it could have taken out the gas main, leading to a catastrophic incident. Gleeson’s response? They suggested that I should have discovered this during the key handover inspection, apparently, they think I have X-ray vision to see under tarmac! This response only reinforced my belief that Gleeson is not interested in, and does not care about, their customers' safety. I now live in fear, and this issue is currently being pursued with the New Build Ombudsman.Overall, I deeply regret choosing Gleeson Homes. The combination of poor build quality, lack of attention to detail, and abysmal customer service has turned what should have been an exciting experience into a constant source of stress and fear. If you’re considering buying from Gleeson, I strongly advise looking elsewhere. The initial savings are simply not worth the long-term headaches and potential safety risks.

Tim · 2 September 2024

★★★★★ 5/5

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Kelly Annesley, Erin Court

We’ve reserved our plot last may/June we finally got our keys 14th April. And I can honestly say we’ve not had a single issue with gleesons. There very helpful, happy to answer any questions and will fix any little blemish marks you come across (not many at all). Philip in our sales office has been brilliant, he responds quickly, happy for us to go i any time to help us or show us around. Our house looks beautiful! We are so happy to start our next chapter in our little home. Erin court.

Kelly · 17 April 2022

★★★★★ 5/5

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Recently completed on a Gleeson Tyrone…

Recently completed on a Gleeson Tyrone at Moorland Green site so very early days but so far can only say good things about everyone involved including Rachel the sales lady and Libby who works on site also the site manager but apologies I’m bad with names, anyway service has been great I chose to move a light fitting in the kitchen which of course left a hole in the ceiling this was nothing to do with Gleeson but they kindly came and patched and painted the ceiling for me, also there was a little breakdown In communication regarding extras nothing major and was resolved prior to completion anyway but as a goodwill gesture they again kindly offered to provide the garden gate for free, all in all have been impressed so far

Andy · 7 April 2022

★★★★★ 5/5

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I reserved my new house today at…

I reserved my new house today at Moorland Green site and Rachel was very knowledgeable and was able to guide me though all the steps until I move into my new home. Fantastic service!

Jim · 17 December 2021

★★★★★ 1/5

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Still waiting for the roads to be done etc

Still waiting for the roads to be completed on the Mirfield, West Yorkshire site!! Cones left scattered, roads full of pot holes etc, pavements in need of doing! Left the roads on the estate half done in January and haven't returned to finish them for 6 months now! Beyond a joke!

Cheryl · 8 July 2024

★★★★★ 1/5

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The sales team was amazing in buying…

The sales team was amazing in buying the house but can’t say the same for custom care, I’m very disappointed in how they deal with defects, I have logged in defects in which they send someone to look at my poorly fitted carpets and no hot water then not followed up I’ve been left with a newborn with hot water that doesn’t work carpets coming up and I had a massive leak which has stained the wall, would not recommend I have been in touch with everyone I can, why put a defects app in place if they don’t get sorted? Only been in the house a few months.

Shannen · 24 March 2022

★★★★★ 1/5

Trustpilot

No joy from gleeson

We moved into our home in redcar in may 2021. We agreed with gleeson that they could fence half of our garden off so it was convenient for them to erect the garage at the back of our house. Problems started when we were getting utility bills for house number 35 I live at 32 this took myself almost 6 months to sort out gleeson wanted nothing to do with it there is 4 houses on this estate that are numbered wrongly this was the cause of the mix up of utility bill. The site has not been finished but is been investigated this week we find out the neighbouring land actually own some of the land our garden has been fenced off we have had all our garden landscaped so this will cause massive stress to us. We have also just been told this week (21/3/22) that the plants and Shrubs that we were told we’re going to the left of our house out the front are not going to be there now because it does not belong to gleeson.

Lisa · 23 March 2022

★★★★★ 4/5

Trustpilot

Overall okay...

We reserved our home in April 2021 and moved in a week before Xmas! Now leading upto completion we was called every week by our sales lady to give us an update.. the lucky thing we only lived 5 mins down the road so we got to see each stage of the build process from foundation to final finished house!. Yes when we got the keys we had more then a few snags but these was completed really quickly and honestly can't fault our site assistant enough he's been more then helpful since completing getting stuff sorted for us! The one down side to our journey for me is the way the gardens are left.. I think it's awful. They arnt flatten or rotivated mine was left with nuilding materials in it. My garden is on a slant so will need drainage tried to fight this and was just pushed back by gleeson... this is now going to cost us a good amount of money to sort out :( and we will probably not get a garden for summer as its a big job to sort if you don't pay for the grass or slabs which tbh the prices gleeson charge are into the thousands! We are happy with the house itself and it's a great family home great size and we have alot of land with it too!

Jade · 23 March 2022

★★★★★ 5/5

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Spoke to Nikita and jasmine at Calluna…

Spoke to Nikita and jasmine at Calluna Grange - they were very informative and helpful. When we’re ready to but we know where to go !

Jasmin · 26 November 2024

★★★★★ 5/5

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Kath & Karen - Great Customer Service Experience.

Kath & Karen. I call both the K- team. Very hospitable, always with a massive and infectious smile. Both gave us a high sense of possibility even in the face of challenging times. Very reassuring lot, both were always supportive, great listeners and problem solvers. Indeed both are assets to Gleesons.

Kennedy · 3 July 2024

★★★★★ 5/5

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I’m happy with the service

I’m happy with the service . Thank you Suzanne. Plot 1

Oluwaseun · 24 January 2024

★★★★★ 1/5

Trustpilot

Absolute disgrace

Absolute disgrace, who ever done these houses are not qualified, sorry but you expect Snags put not full on big faults, I'm disappointed in all the work I have needed done in my home, this is my life savings gone on this house and it's rubbish, freezing,no proper drainage in garden no walls getting put in garden as told, the house is not even the same size as shown in show home, it was filthy when we moved in scrapping cement and mud from floors, I have a drain sitting on my porch roof going nowhere please be causious if you buy as I'm very disappointed total nightmare x

Pauline · 9 March 2022

★★★★★ 1/5

Trustpilot

Stay away

Absolute joke of a company, all friendly and happy to bend over backwards until they have your money. Still waiting for my driveway to be finished off over 2 years after buying the house, the rest of the estate is finished yet my house still looks unfinished. I still have flood damaged units in my kitchen from poor workmanship, changed numerous things myself as I got sick of waiting for them to be fixed. A 2 year old radiator has RUSTED at the fitting causing more water damage to my property, the guttering is hanging off and the front door has a draught so bad you might aswell leave it open.The complaints procedure is a joke, I have tried to escalate to head office and it just looped back to the same person I was making the complaint about so surprise surprise stopped in its tracks and heard nothing since, constant false promises before this and now my contact just gets ignored, if you want someone who cares about you as a customer go elsewhere.*update* still no contact despite the comment below usual customer service continues!

Stephen · 7 March 2022

★★★★★ 3/5

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We have bought tyrone two years ago and…

We have bought tyrone two years ago and I love this style of the house. Although, third bedroom could be slightly bigger and the bulkhead box could have been done a lot smaller, but despite this we still love our house. Customer service is great before you sign the contracts, once its done you have to pester people to get things done especially once you move in. We had no major issues, however, had few so I always had to ring head office to get it sorted. The only thing I am not happy about is the garden, I reported twice that it needs the drainage , but was told it’s normal for new builds and it will take ~18 months to settle. once that period passed and the problem was still there , they say it’s still ok as it was raining for few days so it can be expected. 😊 so again refused to sort anything out.

Karolina · 5 March 2022

★★★★★ 2/5

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Very little aftercare

Gleeson were really helpful when we first bought the sales and options part, after that it goes downhill. We have lived in our home for 3 years in April, and our street and driveway are still not complete despite gleesons completing the build of the estate 18months ago. Instead we are left with manhole covers which are unlevel to the road making ‘pothole’ like conditions, falling curb stones, grates that are full of dirt and building materials meaning water flows to the bottom creating a complete sheet of ice in cold conditions. Yet other builds have had roads complete within a year! They say they will build a park great! But will leave it covered in rubbish for weeks at a time ( yes this is currently still gleesons responsibility). I feel the shine has completely been taken away from our first home experience, I wouldn’t recommend gleeson.

Lorna · 4 March 2022

★★★★★ 5/5

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Jack at Phoenix Meadows

Myself and my husband have bought a Gleeson property at Vickers Grange. As they don't have a Longford showhome, we regularly visit Phoenix meadows to look around the showhome. Everytime we have been, Jack has always been friendly and has offered us advice. He has gone above and beyond for us, even though we are not buying on his development.

Tarn · 29 December 2023

★★★★★ 5/5

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Met with Tashana Cooke

Met with Tashana Cooke, in south elmsall today to discuss different properties as we are wishing to move to the east coast. She gave us lots of detailed useful information which has been extremely helpful. She was welcoming very polite and friendly. Overall excellent experience.

Vicki · 5 October 2024

★★★★★ 1/5

Trustpilot

DO NOT BUY FROM GLEESON

Starting to wish I’d never bought off of these cowboys. Got a list as long as my arm on defects for my house which aren’t getting sorted. I was told when I moved in I would have a 3ft fence to segregate the gardens so I opted to not upgrade to a 6ft one. Little did I know I’d be moving in to 3 posts on each side with a thin bit of wire on top of it as my “fence”. A few weeks back I had water come through my kitchen ceiling because the plumber hadn’t connected the overflow to the bath. I’ve had intermittent hot water with the heat pump we have and we’ve contacted Gleeson about this problem around 5 times. They just send the same guy round who reads a manual and doesn’t know what he’s doing. He isn’t a qualified heat pump engineer therefore the problem isn’t getting resolved. I’ve now had countless phone calls ignored even though there is a major problem (more house on our street having same issue). Had no hot water now for 2 days so unable to shower! My patience with them is now gone and I will now be contacting the new housing ombudsman to take this further as it’s disgusting how shoddy Gleeson workmanship is and their aftercare. If this gets responded to can I also have Gleeson head office contact details.

Elliot · 15 August 2024

★★★★★ 1/5

Trustpilot

Absolute rubbish!!

Absolute rubbish!!! Although we’ve been in our home for a few years. We’ve only been using our spare room really the last 9 months since our baby arrived! Today the handles on the door had decided to fail! Meaning that we could not get in to our baby! Luckily enough the monitor was on and I could see he was not in danger! We had to physically barge our way in! My partner is 6ft 2 and even he had a tough time time doing this! I feel sick at the thought if my baby was in danger! Awful doors from Gleeson!! Just be careful if you have little ones!! The door was closed as we have a cat and don’t want her in the room when my baby sleeps!

Nikki · 19 February 2022

★★★★★ 1/5

Trustpilot

Cowboy builders

The only reason they get one is for the sales team! Bent over backwards for us to buy the house but once you have it then they don’t care one bit! Terrible terrible after care, in fact they don’t have any. Once you comment on their social media they block you from commenting again so you can’t warn other people. Honesty I know they are cheap new builds but you will spend more rectifying all of the problems you have with their terribly build house. Pay a little more are go with a reputable builder.

Melanie · 18 February 2022

★★★★★ 1/5

Trustpilot

Completed 21/12/21 nough said

Completed 21/12/21 nough saidThey rushed it to get their bonus before XmasPaintwork appalling Doors didn’t open Electrics wrong fuses in them Lino cutBath cut Worktops chippedKitchen cupboards damagedToilet seat brokenShower not finishedNot cleaned filthy throughout Front door not finishedRoof not finished Garage roof not finishedExtractor fan kitchen not workingLino in bathroom cut too small/appaulingHouse in an incredibly bad stateWould never buy from gleesons or recommend them to anyoneThey have an incredibly low build qualityMy name is on the system Gleesons you have heard from me enough times following purchase. Macauley park Wexford semi detached Purchased 21/12/21Please check your records again

J · 18 February 2022

★★★★★ 5/5

Trustpilot

Brilliant Sales Rep Amaara

Currently in the process of buying our first home with Amaara over at Crown Gardens, she has been brilliant, even got us a better plot than what we originally looked at that suits our family better and gets us into our new home sooner. Looking to the rest of the process and on the path to our new first home.

Hamilton · 24 December 2023

★★★★★ 5/5

Trustpilot

Such friendly sales team

Our Gleeson experience so far has been a total joy! That’s completely down to Lisa at Maccauley Park. We’ve shopped around and all the sales people we’ve met have been so rude and snobby but then we met Lisa! What a breath of fresh air! She’s been so supportive on our journey to find the right home and is always on hand to answer any question. She’s so friendly and personable and we cannot wait to reserve our home and watch it be built!

James · 15 February 2022

★★★★★ 5/5

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Moorland Green Chopwell

Moorland Green ChopwellWe initially were going to buy a Kildare and had reserved a plot. Rachael contacted us to say that a Renmore had became available and that she thought the size of the house would be more suitable for us. We thought this was very thoughtful and we’re touched that she’d taken the time to think of us. We have found all of the sales advisers we have met to be friendly, approachable and honest. Rachael and Jeanette have been brilliant with us.They are part of the reason we have decided to purchase a Gleeson home. A credit to the company.

Denise · 11 February 2022