Gleeson Homes Midlands Sutton-In-Ashfield reviews

★★★★★ 5/5

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Tina at Stoneyford Green has been…

Tina at Stoneyford Green has been absolutely amazing! Her kindness and passion on the job has been outstanding. I couldn’t be happier to be on this journey to my first home with her support.

APMellor · 29 October 2024

★★★★★ 5/5

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We bought home at harriers Croft…

We bought home at harriers Croft (Gleeson homes)Was very straight forward they sorted mortgage solicitors pretty much everything even sorted out fitted wardrobes for us. But what made this even more special was Toni in office she showed us round all homes available and sorted out fitted wardrobes even electrics in garage. She very polite and helped us in everyway

Steve · 12 May 2024

★★★★★ 5/5

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I bought a house on the Greymoor…

I bought a house on the Greymoor meadows site in Carlisle. The process of purchasing the house was made straightforward by the sales woman Zara. When I moved in the site team of Trevor (site manager) and Joe (assistant site manager) were more then helpful with providing me a skip for my rubbish. I would definitely recommend buying a Gleeson home for the product and the service.

Joe · 14 December 2023

★★★★★ 5/5

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Petersmith Park, Gleeson Homes

We've completed at Petersmith Park and the sales office have been fantastic done our completion a month early. Alex sales office has been great from reservation to completion, Zack and Rod site managers have been great and very responsive resolving a few minor repairs that required attending in time . Thank you once again for helping us settling into our new home to all the team.

AJ · 3 January 2024

★★★★★ 1/5

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I wouldn't even give them one star if I…

I wouldn't even give them one star if I could!!!! DO NOT BUY FROM GLEESON THEY COULDNT CARE LESS ABOUT THEIR CUSTOMERS!!! Where do I bloody begin, we bought a home just shy of 3 years ago and we had problems from the start.... not only has the incompetence of gleeson salespeople cost me thousands of pounds with British gas, their incompetent builders are now costing me thousands to rectify the appalling builds on these houses! Gleesons want absolutely nothing to do with it either instead you just get sh*tty responses from customer complaints. So thanks gleesons, not quite 3 year old house and I'm not left in crippling debt and a front door I can't even shut or lock! We we warned but as niave 21 year olds we thought well they can't be that bad..... believe me they are!!!!

Leah · 22 November 2024

★★★★★ 5/5

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Lovely friendly experience

Lovely friendly experience. Karen was extremely thorough and made sure we understood everything. Highly recommend the company.

MISS · 23 January 2024

★★★★★ 1/5

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Rosebank Liverpool

Nightmare, poor quality houses, built bad, so much so nhbc now involved, site management a joke, they are a disgrace, never return to fix faults, place is a building site but it looks like a tip/dump, sales are liars interested in the commission only. There is a 60 foot maintain of gods knows what because they have not paid to remove the excavated earth, rats foxes blocked drains. Site treat your property as if it was still a gleeson plot. Of course go a head and buy they are cheap, but please please sign nothing till every thing is done and get everything in writing with the names of who you spoke too.

Alltheroadrunning · 1 October 2019

★★★★★ 3/5

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I recently purchased a property from…

I recently purchased a property from Gleeson Homes and had mixed feelings about the experience. While the initial buying process appeared smooth, I was disappointed that some promised repairs and enhancements were not followed through. Communication and accountability issues from Gleeson left me somewhat frustrated. However, I've encountered helpful staff like Jodie and Glenn who provided good support along the way. There also seems to be excellent customer service at some sites, as highlighted by other reviewers. If you're considering buying from Gleeson, it's important to ensure any promises are backed by a commitment to deliver. Overall, a satisfactory experience but with room for improvement.

Toliver · 16 November 2024

★★★★★ 5/5

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We love our new Gleeson Home

We love our new Gleeson Home. Sharon has been amazing at answering any questions

Bev · 16 March 2024

★★★★★ 5/5

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I highly impressed of the service of Gleeson …

I highly impressed of the service of the staff at the Gleeson Homes Burnley , I just visited the Gleeson office in Burnley with the dream of a new home, without knowing anything of the buying process of home a new home. Wonderfully every single member of the staff of the Gleeson guided us to our dream home with excellent support.Specially Victoria did an amazing job to find out the best possible options yo find out the type of home suitable to my family and even the mortgage. She is such a women I have ever seen who supports the individual step by step to overcome their dreams successfully. I highly recommend the Gleeson Home to anybody to overcome their dream houses cone true.

Sal · 10 November 2024

★★★★★ 5/5

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John at Bracks Farm is very friendly…

John at Bracks Farm is very friendly and helpful.

Jack · 11 June 2024

★★★★★ 1/5

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Very unhappy

Very unhappy! At the start of June 2024 Gleeson attempted to clear a duct that was for open reach to be installed, which was meant to be done prior to me moving in 2 years previous. This has resulted in a sink hole appearing in my drive that just keeps getting bigger and bigger meaning I can’t use half my drive! I’ve spoken with many people from Gleeson on site who have promised to get this resolved. It’s still not resolved and better yet they’ve never even bothered to contact me back as promised. This sink hole was caused by Gleeson and yet they haven’t resolved it. Or replaced the bricks in my walls where they’ve drilled through destroying 6 bricks

Stewart · 7 November 2024

★★★★★ 4/5

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buying my first house

This is my first time buying a house And the sales team were very helpful, they’ve gave me updates throughout Telling me what stage the house is at And when it would be built. They recommended solicitors for me and also a mortgage provider. Overall, it’s been a great service but My house isn’t currently built yet and Won’t be built till next year. I was a bit disappointed about the upgrades list as you weren’t able to customise the house as much as I would like to have, Not being able to put a ethernet cable socket upstairs for extra Wi-Fi is the only reason I haven’t gave five stars they need to update their upgrades list.

Jack · 6 November 2024

★★★★★ 1/5

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Poor quality work and items

The buying process was smoothHowever, we noticed most of the fitted items are poor quality products.We have just been in our new home for just a little over a year and things are falling apart.Our bath is shaking and noisy when you step into it.Our ensuite bathroom floor was not properly supported which resulted that when you step into it, you would feel it sinking under your feet which later resulted in a split and water leaking into the ground floor. When we reported it, it was rejected saying it was not there during demonstration. I wrote to the CEO who forwarded my email to another department and I got the same reply.Our ground floor WC water tank pulled out of the wall as a result of poor work and when reported, it was refused. This same wc had issues at the beginning which resulted in 3 inspections before been approved by NHBC.I regret buying a Gleeson home and would not recommend.

Christian · 6 November 2024

★★★★★ 1/5

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Do not buy a Gleeson Home

Had no end of issues with the house from the en suite constantly leaking and needing ripped out every year, right to a complete flood due to a water pipe coming slack and flooding the house. Which due to it being out of the 2 year warranty they want nothing to do with… please do not buy a gleeson home or you will regret it. I will do everything to stop people buying their poor built homes.

Chris · 15 December 2024

★★★★★ 5/5

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Amazing!

We recently bought a house in Carlisle and had Naomi Bell dealing with us, honestly we couldn’t have asked for anyone better!We had quite a few issues regarding the mortgage but she was always so patient and supportive. She made the house buying experience amazing for us, always smiling and always happy to answer any questions no matter how big or small. She kept us up to date constantly so we knew exactly where we were at.We honestly can’t thank her enough for everything, her bubbly, positive personality definitely made the most stressful times feel easier! Now we have finally moved into our beautiful Fergus and we love it!!

Elle-Leigh · 24 October 2024

★★★★★ 1/5

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Disappointing Experience with Gleeson…

Disappointing Experience with Gleeson HomesMy brother recently bought a house from Gleeson Homes, and what should have been an exciting new chapter has turned into a frustrating ordeal. The central heating in his new home doesn’t work properly, leaving him without hot water on multiple occasions, and to make matters worse, they don’t seem to have any qualified heat pump engineers on site.Despite repeated requests for an engineer to resolve the issue, Gleeson Homes has continually sent unqualified people round, none of whom have been able to fix the heating system. Each visit ends the same way, no resolution and more wasted time.It’s shocking that a company selling new homes would be so unprepared for such basic maintenance issues. It’s especially disappointing that, after repeated requests, they still haven’t been able to send out a qualified engineer to fix the problem. For anyone considering buying a home from Gleeson, be warned: the aftercare and support is severely lacking.We are still waiting for a proper fix and would advise others to be cautious when dealing with this company. This isn’t the standard you expect when purchasing a new home. Spent all this money on house that doesn't work. Highly disappointed !

Brogan · 24 October 2024

★★★★★ 5/5

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Brilliant Squirrel Fold

We have had a really lovely experience from start to finish. The Sales staff Jon, Claire and Louise have been very helpful throughout and nothing has been too much trouble for the Site Manager Matt. Even on moving in day was really smooth and well organised. Can't fault the whole process would definitely recommend to others Thankyou

Nancy · 22 May 2024

★★★★★ 1/5

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Constant smell of raw sewage in house

We bought a Kildare in Field Court, Milfield a year ago and have 3 problems that we cannot get resolved. Our en- suite shower constantly has a smell of sewage coming up the water drain - it would seem there is no ‘s’ bend. Gleeson have fobbed us off with various explanations which are pure rubbish many times but every time we get a problem there also seems to be a problem with the main drains/sewers. Once they are cleared out the smell goes away. We have now had this again for the past 3 days and don’t know how to proceed. It would seem this is never going to be fixed and we will have to live with smell of sewage.Our back garden also collects water near to the house whenever it rains and the area is constantly saturated We were told that they would dig us a ‘French drain’ which would solve the problem-the site agent confirmed he was was going to do this - but 9 months on still nothing has happened and there is no-one on site. We have put this on the My Gleeson app 6 times now and it keeps getting closed down when the work hasn’t been done.We were told months ago that the road and paths were going to be finished but they haven’t been touched . Unfortunately I have to concur with the other reviewers - Gleesons aftercare is so bad it’s non existent

Sylvia · 18 August 2022

★★★★★ 5/5

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Great salesperson!

Buying a home through Gleeson was made so much easier thanks to the support, care and attention that was provided by Stella - our salesperson at Bracken Park. From the initial phone call, to arranging viewings and following up with weekly check ins along every step of the process, we couldn’t have been helped more. Thank you so much!

Customer · 2 April 2024

★★★★★ 1/5

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I recently purchased a property from…

I recently purchased a property from Gleeson and have been extremely disappointed with the experience. While the initial buying process seemed smooth, it quickly became clear that the developer had no intention of following through on the promised works after completion. Despite multiple assurances that certain repairs and enhancements would be completed, they have repeatedly refused to address these issues after raising the job on their my Gleeson platform.The lack of communication and accountability from Gleeson has left me feeling frustrated and misled. I strongly advise potential buyers to think twice before committing to a property from this developer. It’s essential to ensure that any promises made during the sales process are backed by a commitment to follow through. My experience has been a cautionary tale, and I hope others can avoid the same pitfalls.

Hassan · 11 October 2024

★★★★★ 5/5

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I would like to praise the site…

I would like to praise the site manager”Darrel“ on Bracewell Gardens Earby he has gone above and beyond to help my husband and I to resolve issues on site

Sue · 15 April 2026

★★★★★ 3/5

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Happy but not great.

We bought a Gleason home about a year ago now and overall the experience was okay. Before moving in the timeline set by sales was unrealistic and I did say I wished they had just been honest with us so we could have prepared better than living with parents for 6+ months. This caused us to also need to extend our mortgage, if we had known earlier this would have been a smoother process. We understand there are delays with a lot of things but they took on the feedback well. However, once the house was ready the sales person stayed late so I could be shown round after work and went through the list of snags with me. The list of snags was not huge (I have known people from other new building companies have triple the amount of snags) and a lot of it was extremely minor things. However, when moving in they corrected a lot of the snags quickly and we were happy overall. I think things shift once you have been in the house 2-3+ months as the aftercare leaves a lot to be desired. We have had a few remaining snags rejected but as soon as we mentioned these were unfinished ones from moving in they were approved and awaiting to be resolved. Once being in the house about 6 months I think the snags are put on a queue which take on average 4 months to get resolved (not timely at all) and you are left being ignored for a significant time of that. However, in comparison 90% of new build providers are all the same. The aftercare isn’t a priority as they need to pick up the delay of the houses being built etc. But getting some response from someone would have been nice. The house is laid out really well and we have lots of space front and back. But some silly things seem to go amiss, such as being in front of a public path but only having a knee high fence just makes you wonder why sometimes. We have raised this and they blame the council, however, from speaking to the council the fence hadn’t been raised for approval by Gleason at all. Again, would have appreciated some honesty here. Lovely house so makes you wonder why they can’t do the minor details, shame really.But overall happy experience, as knowing the reputations of new builds we did quite well with limited snags and only 3 month delay.

Lilly · 8 August 2022

★★★★★ 5/5

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Brilliant customer service

I have had a brilliant service from Emma Martin and Shaun Frith at Gleeson Homes. They have been so helpful and I am excited to move into my new home . They have added some extras that I requested , and Emma has gone out of her way to make my purchase seamless. Fantastic !

Audrey · 13 June 2024