Every review we hold for the Sutton-In-Ashfield office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotMore empty promises week 342… joys of Gleesons
I posted a review a couple of weeks ago about the absolute rubbish non existent customer service and quality of Gleeson new builds. My review highlighted the fact we had been left with a major security issue at the back of the house. I feel compelled to write another review as this security issue has still not been fixed and we have been advised that the best solution for the time being is to tie the door closed, I’m not sure how that is security but trying to get in contact with Gleesons is like asking for a gold coin. If you want to buy a new build house… don’t buy from Gleesons. You do all the running around and chasing of company’s, be prepared to ring over 35 times to customer service and still get no where. And to finish off, whoever, replies to these reviews please don’t reply to this one as your response of, someone from customer service will be in contact is utter rubbish and another one of your lies. Let’s be honest you have our money so your job is done in your eyes!
Amy · 23 June 2021
★★★★★ 5/5
TrustpilotSupportive, Friendly and a lovely Home
We found our experience with Gleeson Homes to be really positive. Zara helped us with our journey, she was incredibly friendly and supportive throughout the whole experience. She kept us updated, answered all our silly questions and made move in day really special. The house had a few imperfections, but they were dealt with quickly, the workmen on site are so friendly and really helpful. We love our new home!
Cara · 3 February 2024
Agent replied · 13 June 2024
Thank you for your review CaraThanks you for your feedback relating to the service that Zara has provided to you during your Gleeson journey.It is to be expected to find one or two minor snagging issues, but its also great to hear that the site team have reacted quickly to resolve these, and that you love your new home!Thnk you for taking the time to leave this feedback.Kind RegardsGleeson Homes
★★★★★ 4/5
TrustpilotPetersmith Parks
Moving into a new home is always exciting. I met with few challenges where minor repairs required attending. Alex at site office and Rod who is site manager were wonderful individuals who have taken personal care and time to make sure I am comfortable during settling down into new home and have attended everything required in time. Overall good experience. Hope to receive similar experience in future from Gleeson and Team
Manish · 31 December 2023
Agent replied · 13 June 2024
Thank you for your recent review Manish.We share your excitement at you moving into your new home, and we are pleased to read that the post-completion service from both Alex and our site manager Rod has met your expectations.You can be sure that we will be working hard to ensure that this continues in the future.Kind RegardsGleeson Homes
★★★★★ 5/5
TrustpilotShelly and Sue at Rhodes Point were…
Shelly and Sue at Rhodes Point were accommodating and very helpful. Gave me more than enough information to take away and read.
SJ · 21 January 2024
Agent replied · 13 June 2024
Thank you for your reviewWe are pleased that Sue & Shelly were so accomodating and were able to provide you with all the information you needed.We look forward to seeing you again soon!Kind RegardsGleeson Homes
★★★★★ 5/5
TrustpilotMy partner and I are currently going…
My partner and I are currently going through the process of buying our first home with Gleeson and couldn't recommend it enough. Our sales representative Julie at Greencroft View, Stanley has been nothing but super helpful, kind and has provided us with plenty information to help with the process. We're both very pleased with the process so far and look forward for what's to come - thank you :)
Ellie · 17 November 2022
★★★★★ 5/5
TrustpilotWe have just recently completed buying…
We have just recently completed buying our first home with Gleesons, Alex, the sales executive was paramount in ensuring that the move went well and that the house was exactly how we wanted it. Nothing was too much trouble and she put our mind at ease through the whole process, answering all our questions and facilitation all our visits to the house ahead of our moving in day!
Lauren · 24 June 2025
★★★★★ 5/5
TrustpilotThank you Jackie for your entire…
Thank you Jachie for your entire support with our reservation at Ackalm Gardens.
Sanu · 4 July 2024
Agent replied · 23 October 2024
Thank you for your review SanuYour comments are very much appreciated!Kind RegardsGleeson Homes
★★★★★ 5/5
TrustpilotGleeson homes,Wigton and Abbeytown …
Went to look at some styles of houses in Wigton and Abbeytown,Mila met me in Wigton,very knowledgeable,answered my questions,very supportive,in Abbeytown Jackie was very helpful,let me take my time and answered everything,both lovely ladies
Wendel · 20 December 2024
★★★★★ 5/5
TrustpilotJackie is a fantastic personnel who…
Jackie is a fantastic personnel who really supported with the acquisition of my home
Kwadwo · 7 June 2024
Agent replied · 13 June 2024
Thank you for your review KwadwoWe really appreciate your kind wordsKind RegardsGleeson Homes
★★★★★ 5/5
TrustpilotJust to put it out there
Just to put it out there, We have been looking at the new housing by (Gleeson) from Abby Town to Whitehaven Cumbria. Julie Beck, we have met a couple of times and at different locations. From a Sales background, my partner and I have found Julie to be a supportive, very informative & accommodating salesperson, although we have yet to commit.Hopefully speak again soon JulieBRColin & Susan
Colin · 21 February 2024
Agent replied · 13 June 2024
Thank you for your review Colin and SusanWe are delighted to hear how well Julie has looked after you regarding your initial enquiry with us as you search for your next new home search.We hope you were impressed during your visit, and we would be thrilled if you chose a Gleeson Home for your next move!We look forward to helping you make the right choice for you.Kind RegardsGleeson Homes
★★★★★ 5/5
TrustpilotViktoria Henson the best ))
I want to thank Gleeson. Especially many thanks to Viktoria Henson. She is a professional in her work and helped us a lot at all stages so that our family could get a house. I recommend
Максим · 11 November 2024
★★★★★ 5/5
TrustpilotWe have just completed on our new home
We have just completed on our new home, and the level of service we received from start to finish was absolutely brilliant.
Customer · 18 July 2026
★★★★★ 5/5
TrustpilotWe’ve had a great experience with…
We’ve had a great experience with Gleeson! Very minimal issues with our first home at Sutton Heights, and any issues we did notice were already picked up on by Ian, the site manager, who seems to take real pride in the homes which is lovely. Richaella and Sean have been very helpful as well throughout the buying process. Can’t complain at all!
Lauren · 22 May 2024
Agent replied · 13 June 2024
Thank you for your review LaurenWe are delighted to read that you have had such a positive Gleeson experience with your first new home.To read that you have had great support from sales during your sales journey, and our site team post completion is fantastic to hear.Thank you for taking the time to leave us this feedback - we really do appreciate it!Kind RegardsGleeson Homes
★★★★★ 5/5
TrustpilotBrilliant
We reserved our plot and Deborah has been so helpful and explained everything to us and what to expect.
Mrs · 10 February 2024
Agent replied · 13 June 2024
Thank you for your review Mr & Mrs SnowWe will be sure to pass on your kind words to Deborah who will be delighted!Kind RegardsGleeson Homes
★★★★★ 5/5
TrustpilotVery happy
We cannot fault Gleeson! They have been fantastic with us! We have a 4 bed house on Canal Walk Development. The house is absolutely lovely. The sales/support team have remained great and consistent throughout. The building team are also great. There were only a a couple of snags and they were quickly resolved. A couple more small things have popped up, but they’ve been straight round to sort them. We are very happy in our new home; it’s perfect for our little family to grow up in, with an amazing sized garden for a new build and we only have good things to say about our house and the whole Gleeson team! So thank you!
Mrs · 28 October 2020
★★★★★ 5/5
TrustpilotNice Home with a Great Price
I have a new Gleeson Home at MacDonald Park. I'm extremely happy with the new home. From the day 1 when I visited the showroom, then choose my dream house, till now completion and get the keys, those sales staff are very helpful and responsible. I was kept inform the construction stages of my property, even during the lock down period.On the day of final checking, I had prepared some A4 paper to write down the defects, but at last, I didn't need to use it. Only 2 minor defects were found. The site manager fixed them all on the following days.The site manager is experience with patient to explain everything of my house in details. The sales lady Madam Sue is good, friendly and helpful.Perhaps, you may read many different reviews saying how bad Gleeson was. But you must browse the instagram, then you knows there are lots of happy faces whom with a Gleeson home. At least, you should visit the site and talk to those home owners, you know the facts. Finally, I must say thank you to Gleeson Home. They build the affordable nice new homes so that I can be one of the home owner.
Kenny · 4 October 2020
★★★★★ 4/5
TrustpilotRainsborough Park, Knottingley
Very smooth process of purchasing a 3 bedroom Lisburn at Rainsborough Park. Sales rep Sharon was amazing at responding quickly and answering questions that we had.Would recommend Gleeson as the houses are really lovely. Excited to move in!
Zaneta · 1 July 2022
Agent replied · 13 June 2024
Hi Zaneta, thank you for your review. We are pleased to hear you had a good experience at Rainsborough Park and the service you received from Sharon. We hope you love your new home when you move in. Regards
★★★★★ 4/5
TrustpilotI recently visited the show homes at…
I recently visited the show homes at Willington. The sales lady Deborah was very helpful and informative.
Pamela · 8 March 2024
Agent replied · 13 June 2024
Thank you for your review PamelaYour feedback is really appreciated, and we hope to see you again soon.Kind RegardsGleeson Homes
★★★★★ 5/5
TrustpilotPinfold Park Bridlington
Pinfold Park, Bridlington, East Riding. Type of house is a 2 bedroom Kerry.I have lived in our Gleeson home for 18 months , and feel I am now in the position to give an honest review of my personal experience.The sales lady was friendly and approachable and not pushy at all. She supported us in making sure we picked the right home to suit our needs.The house was ready in the said timeframe.The site manager checked in on us regularly after moving in to make sure everything was going well with our new home.Of course we have had some snagging issues, which one expects in a new build, but these have all been dealt with quickly and everything rectified to our satisfaction, apart from one.We did have a problem with yellowing gloss paint work in our hallway, down to the lack of natural sunlight and the gloss used, this defect was declined under the 2 year warranty( yes I said 2 years).But we decided to gloss all the paintwork ourselves in the whole house. Rather than paint the internal doors we decided to replace them with oak doors. So on this occasion I am pleased the defect was declined as the outcome was actually more satisfactory.All of the tradesmen who we have had dealings with have been friendly, respectful of our property and efficient. I can not fault them.Pinfold Park estate has a welcoming community feel, everyone is friendly and all I have spoken to love their new homes as I do.Am I happy with my Gleeson home? 100%Would I recommend buying a Gleeson home? 100%
Anita · 18 December 2024
★★★★★ 4/5
TrustpilotThe sales advisor
The sales advisor, Liam Conneely at Shorelands has been great through my buying process.
MISS · 25 April 2024
Agent replied · 13 June 2024
Thank you for your review SarahWe are delighted that Liam has privided a great service to you throughout your purchase journey!Thnk you for taking the time to share your feedback with usKind RegardsGleeson Homes
★★★★★ 5/5
TrustpilotLovely
The sales manager, Victoria from The Heath Burnley was exceptional. She has good communication skills, very understanding and knowledgeable . Her passion towards the job is outstanding . Also the other staff were amazing.
Miss · 8 November 2024
★★★★★ 5/5
TrustpilotRhodes Point - Fantastic experience
I had a fantastic experience with Sue at the development in Rhodes Point. She has been incredibly helpful, informative, and supportive throughout my journey of finding my first home. I highly recommend! Buying a home is a big and often stressful decision, and I am very grateful for Sue's support and for helping me find my first home. Very excited!
CH · 19 May 2024
Agent replied · 23 October 2024
Thank you for your review CarrieWe pride ourselves in being the best at guiding first time buyers through what can seem like a daunting process at first, and we are delighted that Sue has been able to do just that for you.Exciting times ahead indeed!Thank you for taking the time to share your feedback with us.Kind RegardsGleeson Homes
★★★★★ 5/5
TrustpilotBuying a home with Gleeson
I found a property online which l liked on right move l sent an enquiry and immediately got a call from Karen Woolley she explained to me everything and guided me all steps of the way ,was very patient ,proffessional and kind to me and understanding as well as positive towards my wish in owning a home at Vickers Grange
Tracy · 18 May 2024
Agent replied · 13 June 2024
Thank you for your review TracyIts fantastic to read how responsive Karen was to your initial enquiry regarding a new home at our fantastic Vickers Grange development.We are also delighted to read that Tracy has looked after you so well since that enquiry, and we are positive that this will remain the case.We really appreciate you taking the time to leave this feedback.Kind RegardsGleeson Homes
★★★★★ 1/5
Trustpilot'Cold' personality
The lady (Karen based in Gleeson office in Sheffield, there are two Karens), who I spoke on the phone with was so 'cold'. It's been a long time since I felt so uncomfortable on the phone. Even if I did like the property I wouldn't proceed buying the house because of her. I can't imagine purchasing a house and need to deal with her. I visited one property a couple of weeks ago. Karen, did not bother at all. She just pointed me the house from her chair, she did not move at all. I went to the house and I thought it was locked so I asked for her assistance. The lady rolled her eyes, came at the door and says 'here, is open' and then went back to her office. I did like the fact that I viewed the house on my own pace to be fair, because, don't get me wrong, I would've feel so uncomfortable being in the same room with the lady. I have never given a bad review before based on personality but my experience with Karen was horrible. Such a cold personality, for me personally, she's driven me away.
Leo · 21 February 2020
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
