Gleeson Homes Midlands Sutton-In-Ashfield reviews

★★★★★ 1/5

Trustpilot

Avoid this company

Avoid this company. They have the worst customer care. They will hurry you and rush you through sales and then take your money and ignore your snags and problems. They will promise you x y z to shut you up but they will not deliver. Your house isn't freehold it's fleecehold: Restrictive Covenants with permission fees and estate management company charges which are currently unregulated and uncapped.

Matterson · 20 March 2023

★★★★★ 1/5

Trustpilot

AVOID AVOID AVOID!!!!!

Absolute nightmare of a company!!!!!Customer Service……..well to be honest there isn’t any. Fabulous to you and can’t do enough when selling to you - once you are in your house they dismiss you so quickly!!!Apparently you get two years aftercare for defects - don’t bother as they decline major issues without even investigating.I would certainly not encourage anyone to purchase from this cowboy firm - their standards are not very high that’s for sure - very poorly built!!

Stephen · 29 November 2021

★★★★★ 5/5

Trustpilot

Great Experience

Me and my partner are buying our first home at Pinfold Park and just wanted to put in special praise for Charlotte Traves who has been with us for most this journey before she returns back to her usual role. She is a credit to your team and has kept us totally up to date with the progression of our house and arranging appointments to suit our needs even if this meant meetings being done on hours that don't suit her usual day. We are not yet in our home but we are going up every couple of weeks and are very much impressed so far! We are very excited for moving into our forever home! Regardless what others have said I cannot fault our Gleeson experience so far and the customer service has been perfect right from the start in Jan. Many thanks again Charlotte! It has been a pleasure.

Beth · 14 July 2021

★★★★★ 4/5

Trustpilot

First Home

Deborah Campy at Willows park made buying our first home as smooth as it could have been. She was so helpful, and really could not have done enough for us. Had it not been for Deborah, I’m not sure we would have even found our perfect home. She really went above and beyond for us.

Customer · 22 January 2024

★★★★★ 1/5

Trustpilot

No response

Our window handle has come off completely a month ago and we cannot close the window and cant get a response on when it can be sorted. We have had issues with the bathroom window and other areas of our house since we have moved in including our patio door which we had to leave open all night and when every body is at work because they cant respond to reports, now same with our window and we have holidays booked in a few weeks so will probably have to leave our window open while we are away too!!

Dan · 20 June 2021

★★★★★ 1/5

Trustpilot

As much use as a chocolate tea pot

I am not one for writing review or painting a bad picture of companies that make small, minor mistakes as I believe everyone is human. However, I feel my review and rating is fully justified after what I can only describe as a rollercoaster of emotions, predominately anger, frustration and blinded optimism. I bought my house early 2020, however due to the pandemic there were a few delays, which is understandable. The girls in sales, namely Wendy, Suzanne and ashleigh were helpful and I had no issues with their customer service at all, if anything there were only pleasant and I enjoyed my buying process because of them. However, shortly after money had exchange and keys handed over, the tables turned, and I strongly believe once you are handed the keys, the so called Warranty and customer aftercare is none existent. After a number of issues, such as leaks, patio doors dropping , and blocked drains causing the toilet to nearly overspill when flushing I contacted the customer service aftercare as instructed... this was not a simple process. I consistently rang, and rang to be greeted by a voice Mail 99 % of the time, and when I was answered I was told it would be sorted soon as possible. I fully understand that building companies and property development has time pressure and targets but this does not excuse poor customer service and a lack of empathy with issues with houses that they have built. After the third dealing with customer care, I have given up, and contacted numerous site managers you have employed and have subsequently moved on. As suggested, I am not insinuating that all gleeson staff are awful, as I don’t believe this boils down to your staff who are in sales, however I think your hierarchy and specifically customer service aftercare requires immediate attention as my experience is not one that stands alone. I am upset and disheartened that I have had to write this review, however tired, angry and frustrated with passing blame, empty promises and lack of trust with your company I believe this is the onlyWay I can warn others. Finally, in the mists of this review iHave composed, I feel that the labourers you employ are very much under appreciated, and are pleasant and polite. I would particularly like to highlight frank working on the rosebank site, for his hard work and willingness to help when nobody else will. Thank you frank for your kindness. I would like to hear from someone to address these issues highlighted amongst many others review, however I am more than confident this won’t happen or I’ll be waiting until 2025 for someone to get back to me.

Steph · 28 May 2021

★★★★★ 1/5

Trustpilot

Beyond poor!

Appalling customer service and beyond poor workmanship. My house has had hundreds of issues ove the last year (I am not exaggerating)! And there are things from my snag list 14 months ago that are still waiting to be rectified. Customer service is slow.Quality of build is appalling.Attention to detail is non-existent.Workmen are sub standard.I now have my nhbc documents to start formal proceedings against them.I will be advising all buyers to stay away from these cowboys!!

Laura · 9 December 2021

★★★★★ 1/5

Trustpilot

Extremely Poor Customer Service - Willows Park

Having purchased our first new build in December 2022, we were initially impressed with Gleeson as we had very little issues, and any issues we did report to them, were fixed promptly. However, fast forward 18 months and the story is very different. Gleeson are responsible and liable to continue to fix snagging issues for 2 years, but as we are nearing the 2 years, and with our site packed up, therefore more of an inconvenience for them to come out to us, they are declining our requests left, right and centre - most commonly for the reason of ‘this was not reported at completion’. How can we report an issue at time of completion that was not present at this time as it has been caused by the settlement of the house over 18 months? My favourite was when we reported the front turf as dying as it had snowed the day after it was laid. They told us they couldn’t do anything as we ‘didn’t report it at time of completion’, even though we moved in with no turf and the turf wasn’t laid by Gleeson until 3-4 weeks post completion - they chose to decline this without first checking whether they’d laid the turf.Our top kitchen cupboards are an absolute shambles and the extractor fan has even fallen off the wall. One of their OWN builders commented on the state and poor fitting of these cupboards and stressed we should report it to Gleeson. But as expected, they are refusing to fix this as we ‘did not report it at time of completion’. Across our development, many of the houses are struggling with drainage in the gardens. We too reported this issue about 2 months after moving in. At the time, we were told turfing the garden would solve the issue. However, our garden is constantly waterlogged. Even after several dry days, there is still squelching as you walk over it. We carried out our due diligence and performed a drainage test. This highlighted that the land drain under the soil was sufficient, however, the soil itself is too compacted and not permeable. We reported our findings to Gleeson, who have declined to correct this, even though NHBC states soil must be permeable. On top of all of this, Gleeson also failed to inform of us of an incentive that was available to us at the time of our reservation, thus breaching two of the consumer codes. We had to pursue this for 9 months before they finally admitted they were at fault and compensated us accordingly. Even throughout this period, the sales advisor continued to tell us there was no incentive on our property but could not provide us with any evidence to support her claim, hence why we continued to pursue. After finally being looked into properly, they confirmed we were eligible for the incentive and we should have been informed about it at the time of our reservation. As mentioned by another reviewer, we still haven't had our drives topped with tarmac, the damaged kerbs have yet to be replaced and the road has still not been finished either. If you are unfortunate enough to be buying a Gleeson home, be sure to check and ask about all incentives available so you don’t miss out like we did. You stand half a chance of snagging issues being fixed during the first few months, but 18 months in and when the builders have left your site…. good luck! We will be taking our issues to NHBC.

BC · 26 May 2024

★★★★★ 1/5

Trustpilot

shocking

I moved into my Gleeson home 20/12/2019 it was the fist home i bought. The staff that you meet and interact with are fantastic. unfortunately that is where the good experance ends.I have had them out 4 times to my garage roof. The last time they came out i got told that they bodged the first 3 times this time it will be done right and it is now leaking more then ever.I have sent a complaint about different issues in to the e-mail they give you to complain, you get ignored. In the e-mail I ask if someone from head office can call me about it (not the customer care rep a manager). They left it with the customer care rep who I previously spoke to about the issues (she is a really nice person). I have since asked her to get someone to reply to me on several occasions she has told me that they will, then she was surprised that they have not already, they have still not (November i Complained)Another thing they do is when you put a defect on there system they reject it with out even investigating it, I had this with my garage floor excessively leaking (they said it was normal) and the rotten skirting board (they said that was due to excessive mopping). once i managed to get someone to came and have a look at both the garage floor and the skirting board the agreed it should be fixed. they since have fitted a bit to the garage floor and sanded down the skirting board. (not fixed the problem with the garage floor just done the cheapest option)It seams like head office don't care they just want it done as cheaply as possible and they fob you off at every opportunity. Like I originally said the people you meet are really nice, a shame head office don't care and the materials that they use are cheap.If you are under the assumption that you will only have to decorate your new home it is going to be a shock to you if you get a Gleeson home. you will need to replace your kitchen sink and tap (me and my neighbour have have to do so for the same reasons) they failed to fit the problem 4 times even after replacing it. Also you will need to replace your toilet seats as when you are sat on the they can slip off. I would like a member of management to call to discuss how ever I have 0 confidence that they care they have my money.

Benjamin · 3 May 2021

★★★★★ 5/5

Trustpilot

We recently purchased a property…

We recently purchased a property through Gleeson at there Carlisle park development in South Yorkshire. Amazing from start to finish, the estate is lovely and well presented.The sales staff are super helpful we had a few different staff in the sales office during our building period but all of them are incredibly friendly and will do there upmost to help you during let's face it a stressful time. I highly recommend one of our sales staff Karen, she is an excellent asset to the company and brings a smile to anyone's face who helped us through the process in anyway she could, you also receive frequent build updates during construction so you get a good idea of when your home will be completed. Even after key handover the after sales service is still amazing the building site team helped us and frequently asked how things were and if there is anything they can do to help.Gleeson homes are also really good value for money compared to other developers but that doesn't mean you get any less of a service from them.I have a few friends that have bought Gleeson homes around Yorkshire and Derbyshire and there views are exactly the same excellent service.Thanks Gleeson for all your help

Kevin · 2 May 2021

★★★★★ 1/5

Trustpilot

When looking at buying a property with…

When looking at buying a property with these, just remember that it's just a lottery on the day the sales comes on. They tell everybody to call at the same time on the same day, they had 1000 phone calls, we was calling them from half past nine until 12:30, constantly off mine and my husbands phone, and still didn't get through for 3 hours, to basically be told tough, you didn't call first, even though we viewed 5 weeks before and was waiting for the property to come on sale. Think we've dodged a bullet to be honest, Reading some of the reviews.

Mr · 2 May 2021

★★★★★ 5/5

Trustpilot

Louise, Gleeson Homes Sales Executive.

Louise is professional. We always experience excellent customer service we ever had from Louise. Apart from quality and location of the Northbeck grange development centre, the unexpected services we received from Louise and others were part of why we are recommending Northbeck Grange, Bradford, Gleeson Homes to our friends and family to buy.Thank YouIbi & Liz

Ibi · 29 July 2022

★★★★★ 1/5

Trustpilot

Poor aftersales

I am a 1st buyer in Model Walk. I brought extra option for vinyl flooring. It turned out steep and uneven. Reported defect almost one month ago but still no follow up to finalise repair. Every time site manager told you a certain day their joiner will come but eventually no show.And main issue is they always try hard to not admire defects trying every excuse to reject your repair request. What a dodge builder.

Ken · 8 March 2022

★★★★★ 3/5

Trustpilot

Customer service is great before you…

Customer service is great before you buy the house. After purchase the office staff were very poor for communicating and keeping you up to date with your build stage. I was told my roof would be started next week but the roof was already on at least a month prior to being updated by the office staff. The on site staff have been great. We haven’t had many issues and the issue we have had were minor, which got resolved within 1-2 weeks of us getting the keys. The assistant site manager checked in with us regularly to see if everything was okay.

LL · 27 April 2021

★★★★★ 4/5

Trustpilot

Sharon Wilson from sales team was…

Sharon Wilson from sales team was faultless, she help from the moment we enquired to the moment we walkes through the door, and was always at the end of the phone to help with any questions. It has been around a year and she is still in contact willing to help.

Al · 24 March 2024

★★★★★ 5/5

Trustpilot

Brilliant site manager Gary Scott goes…

Brilliant site manager Gary Scott goes that extra mile to sort any problems with Gleason homes on this site Bracks farm bishop auckland The full team on this new development have given impeccable support in our new home .

JohnNettleton · 18 October 2024

★★★★★ 1/5

Trustpilot

DO NOT BUY, IF YOUR LOOKING TO CHANGE YOUR FRONT DOOR

Do not buy a house from these the customer service is disgraceful, we have been in our home just over a year, we love the house but have had a lot of issues with the doors so we thought we would get a new door to spruce up the front. we heard that you have to message them about changing the front door, so we thought we would email them as I couldn’t see an issue changing it as we are adding value to the property. Only got an email back saying that the door we have picked isn’t suitable to gleeson homes as we have to get one like to like to what we have now. The doors that they put on are terrible the light is shining through the bottom of it. We have had nothing but issues. All we want to do is add a new front door on with a Long bar handle, but no we can’t. We have bought our house but yet can’t change nothing to it, you can do more with a rented property then you can with these. I have been round different estates that gleeson have and lots have got new doors on, the customer service from head office is disgusting they just don’t want to help, they are rude on the phone. Just don’t go with this company save your money up and look elsewhere. Wouldn’t be recommending these to anyone, never thought we would have this trouble changing the door. Then when you message them it takes 10 days to reply, I phoned up cause it was about 7 days in to emailing them, the reply when I phoned up is that they have read the message but will take 10 days to reply, if they have seen my message I’m sure they could of replied. Nothing can get solved straight away it’s an absolute joke

Michael · 7 April 2021

★★★★★ 1/5

Trustpilot

You buy cheap, You buy twice

If I could give zero stars I would. Sales staff are pleasant that’s about the only positive. How any of the homes pass building control is beyond me! The list of snags and actual poor workmanship on our home was atrocious. This lead us to just fixing the faults ourselves because they take weeks or even months to fix basic faults. I thought Gleesons couldn’t shaft us anymore, but a roof tile has just fallen off and smashed into my partners car making a massive dent on the bonnet. A word of advice people, if you’ve only enough money to buy a Gleeson home then save a bit longer, stay at home a bit longer, argue with your parents a little longer because the stress of that is minimal to that of what owning a Gleeson home is. I’ve managed to either rip out or rectify the Gleeson rubbish, besides brick walls and the roof.

Caimin · 7 April 2021

★★★★★ 1/5

Trustpilot

Do not buy a gleesons home

Do not buy a gleesons home! The workman ship throughout has been shoddy! 3 months to sort out any issues and we still have some outstanding with no end in sight.Covenant states we cannot park on the shared driveway but yet workmen and sales staff can happily park there, blocking people's drives and giving out abuse whenever you ask them to move and no interested when complaint is made to head office.Absolute shambles do not get involved with this company.

Kyle · 6 April 2021

★★★★★ 1/5

Trustpilot

Don't buy fake 'freehold' homes

When we bought the house we were told about the restrictive covenants. These said that we had to ask gleeson permission for building works such as extensions and garage conversions to make sure the works carried out suited the look of the estate - this is understandable, our experience was not.They now just give a blanket no response to any request, no matter how in keeping with the look you make it, or if they have previously given approval to other neighbours. People on our own street have had driveways changed, extensions, conversions, and had it ALL APPROVED yet we aren't allowed to convert the back half of our garage with NO REASONING provided to us as to why they were allowed and we aren't (we even have the same house type and covenant contract!)They pick and choose who to give approval to without giving a reason. Might as well rent if you can't do anything to your own home or land. I would save your money and buy a house elsewhere.

Sarah · 6 April 2021

★★★★★ 5/5

Trustpilot

Currently looking for our forever home…

Currently looking for our forever home on Canal Walk Hapton. We were surprised at how lovely and affordable the houses are. Looked after by Sharon at Holbeck Park who was amazing with us and made the process easy. She gave us all the advice that we needed and helped a lot.

Grave · 17 March 2024

★★★★★ 4/5

Trustpilot

Excellent Follow Up with Lauren

EDITED * I have spoken to Lauren Beth from Gleeson and she have been a great help! She explained every defect and what’s the reason. We are also ironing out outstanding issues that was logged before and hopefully to get it sorted *Defects as listed are windows latch, boiler cracked outstanding.Smoke alarm - resolved with contractor.Bathroom - miscommunication on resealing it our self so void. Best check with customer care than sales person.Thanks again Lauren, excellent customer care and everyone should take her lead and provide better service.

Mrs · 30 March 2021

★★★★★ 5/5

Trustpilot

Purchasing my property

I’ve recently bought my new home with Gleeson and have nothing but positive things to say. I wasn’t able to be present throughout the process due to work commitments but Alex at the Petersmiths Park development was extremely helpful and a pleasure to deal with.

Mr · 8 July 2024

★★★★★ 5/5

Trustpilot

Vickers Grange, Karen Woolley

Can not recommend this site enough, lovely position in the village. Karen’s expertise, knowledge and approachable personality have made this a brilliant experience for us. Karen has gone over and above to ensure we have a stress free experience, keeping us up to date all the way along and giving great advise.

Hamish · 25 February 2024