5/5
TrustpilotMoving with gleeson
Gleason was really good and got everything done very quickly to move in are first house and I’ll recommendVictoria
Trusted Agent profile · Sutton-In-Ashfield
Gleeson Homes Midlands Sutton-In-Ashfield reviews
★★★★★
1,091 reviews across 2 platforms
Alfreton Road, Sutton-In-Ashfield, NG17 1JP
Gleeson Homes Midlands's office in Sutton-In-Ashfield, at Alfreton Road, is rated 3.7 out of 5 across 1,091 reviews on two platforms, including 15 Google reviews rated 3.0.
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Reviews
Every review we hold for the Sutton-In-Ashfield office, from every platform, shown as written. First names only.
Trustpilot1/5
GoogleI know you get issues with anything that's new (teething problems) but the real problem for me is the lack of effort for gleeson to put anything right, customer care are a joke and reject everything to which you spend hours fighting to get poor initial work rectified, we had dirty water coming into our whole system which even blocked the boiler with sand and dirt and gleeson found it acceptable to just blame severn trent but the builder was caught on ring doorbell stating how they had messed up an it took 6 months to rectify, no matter your problem you find its blame somebody else and they won't fix it, we have had loads of issues but my advice would be to buy somewhere else that actually care about putting things right without you having to argue or try repair stuff yourself. Cheaper in comparison but surely a cheaper option should still have standard's
5/5
TrustpilotLAUREN BEST
The support we have received from Lauren certainly goes above and beyond.Every single email and query is responded to urgently and with immediate follow up action.I have dealt with over 10 people in the Gleeson company and Lauren certainly stands out for providing amazing customer care.Thanks for your help Lauren!
Agent replied · 13 June 2024
Thank you for your review JadeIt is lovely to read how well Lauren has attended to your needs. Lauren takes real pride in what she does and understands the needs of our customers in her role as Customer Relations Advisor.Aftercare is such an important area for us, so its great to hear how well Lauren has done, and we will be sure to share this feedback with her.Kind RegardsGleeson Homes
1/5
TrustpilotShambles
I have been in my property for nearly 18 months and have raised a number of concerns with the site manager. One issue has still not been rectified since moving in after being promised on a number of occasions by Neil (site manager). Absolute Shambles.
Agent replied · 13 June 2024
Thank you for your review BilalWe have reached out to our regional customer care team who have confirmed that we have one minor defect logged on our system to resolve for you.They have tried to call you this afternoon to follow up but have been unable to get through as of yet.If you can call them back at your convienience we are sure we can progress this issue for you quickly.Kind RegardsGleeson Homes
5/5
TrustpilotReservation and Options
Reserving our home and later arranging our options and extras was very straightforward, and the help we've had from Dina at the Castledene site throughout the process has been excellent. She's been so patient and I really appreciate all of her help.
Agent replied · 23 October 2024
Thank you for your review RebeccaIts lovely to hear how well your purchase journey is going, and the support received from Dina on our Castledene development.We really appreciate you taking the time to feed back to us in this way.Kind RegardsGleeson Homes
5/5
TrustpilotFantastic experience
I had a fantastic experience buying my new Gleeson home. The process was great from start to finish. Communication was excellent, the company’s solicitors were brilliant and super-fast. They understood delays in the chain and did what they could to move things forward.
1/5
TrustpilotVery bad customer service after moved in…
One of the worst developers I have ever had to deal with. Some of the work is shoddy compared with Avant, Bellway. They are so nice to the customer before the move in date, once you’re in and the snags need fixing (and there will be a lot of them) they don’t want to know. I have reported a problem with the French doors in the summer numerous times still not fixed, has a half inch gap down the side, the doors have to remain closed as if opened I would not get them closed again. Shocking customer service.
1/5
TrustpilotDon’t bother.
Honestly if you like your stress levels to be at a low DO NOT buy from gleeson! We’re nearly 2 years in & still have defects from when we got our keys that haven’t been rectified. There’s been neumerous site managers who all tell you different things. 3 times our roof tiles have blown off due to poor fitting, we’ve asked for the loft to be checked each time to be told, there won’t be any damage in the loft.. The rain water going in the holes of the missing tiles must go somewhere right? We laid grass in our back garden, what a waste of money that was as the drainage is rubbish, we we’re told it needs a few years to dry out from building disturbance. We’ve taken time off work countless times for contractors to attend who then don’t show up but tell the site manager we were not home. They’ve asked us to sign defects as completed that aren’t then when you say they haven’t you get a message to say the site team have said ot has been done, it then takes their own contractors/team who supposedly fixed the defect to say no i didn’t do that because the materials weren’t available for them to say they’ll sort it & it get left for even longer. It’s okay having all these lovely showhomes for people to view but they quickly drop their standards when it comes to the quality of homes people are purchasing. I’m sure they’d be on top of things if it was their own or one of their families homes. The rest of us are just left to spend our own money on fixing things that have been reported but just ignored! Especially things like doors not locking.
5/5
TrustpilotMiddlestone moor
Been in our Wicklow since February and had minimal issues since then, anything that came up was promptly fixed and sorted by the team. Jackie from Middlestone meadows was great and so helpful from day 1 of the whole thing.
Agent replied · 23 October 2024
Thank you for your review AliceIt is great to hear that you are settled into your new home and the quality has been what you would have hoped for.Thank you also for the positive feedback regarding Jackie - this is also greatly appreciated.Kind RegardsGleeson Homes
1/5
Trustpilot2 years after moving into home in…
2 years after moving into home in Skelmersdale the roads and pavements still not done Dangerous to walk on and drive to homeRaised drains make it impossible to drive around safely and damaged undertray of my vehicle Whole estate has made numerous complaints but nothing resolvedAvoid this company
Agent replied · 13 June 2024
Thank you for your review GaryWe apologise for the delay in the final surfacing on the development, as we know this is important for your and your fellow neighbours.I am pleased to be able to confirm that we are anticipating final sign off on some elemets of the site drainage today, and we have a contractor lined up to start the surfacing works as soon as we have the relevant sign offs on these works.We anticipate being able to give you a firm date on when the surfacing works will be concluded in the next 7 days, and our Customer Care team will contact you directly as soon as we have that date.We thank you for your ongoing patience regarding this important matter.Kind RegardsGleeson Homes
1/5
TrustpilotTerrible Customer Service
Once again let down by Gleeson. Customer care was meant to be arranging for someone to come and rectify the damage to my front door frame. Almost 3 weeks later, and they haven’t answered my calls, called back after voicemails, or responded to my emails.
5/5
TrustpilotLouise at calverley view was amazing…
Louise at calverley view was amazing she is dedicated to providing upmost excellent service and is amazing sales representative made the whole process extremely smooth and is dedicated to putting you first a true gem for the company. Thank you so much you an absolute amazing soul
Agent replied · 13 June 2024
Thank you for your reviewWe are delighted to receive such amazing feedback on our sales executive Louise, and we thank you for taking the time to share this wonderful feedback with us!Kind RegardsGleeson Homes
5/5
TrustpilotAs a keen prospective first-time buyer
As a keen prospective first-time buyer, I am drawn to Gleeson home owing to its Acklam (Middlesbrough) location, ease of access to services and transportation, as well as its modern features, energy-efficient technologies, and experienced sales/properties executive (Jackie Waller) in contact - David
Agent replied · 13 June 2024
Thank you for your reviewWe are delighted that you were pleased with what you saw when visiting our Acklam Gardens development recently.Please do not hesitate to reach out to Jackie should you need any further assistance, and thank you for taking the time to share your experiences with us.Kind regardsGleeson Homes
5/5
Trustpilot10/10 recommend
I've had a great experience! Delays due to covid but had constant communication throughout the buying process and sales staff were lovely! Obviously all new builds will inevitably have snags and minor defects because there is no one size fits all but they've all been dealt with and addressed. Absolutely perfect home for us as first time buyers and we couldn't be happier. Our neighbours on the estate are all lovely too. Great after care too.
Agent replied · 13 June 2024
Hi Liv, thank you very much for your review. We love to hear about our customers experiences and their home buying journey.
5/5
TrustpilotRecently purchased a property Middleston Meadows at…
Recently purchased a property at Middleston Meadows in Spennymoor, could not speak highly enough of the service and care given by Jackie, from beginning to end she kept me up to date with weekly calls.She undoubtedly made a huge difference to the whole process can’t thank her enough.
Agent replied · 13 June 2024
Thank you for your review MargaretWe are delighted to hear about the fantastic service Jackie has been providing to you, and how well she has been keeping you updated.We will be sure to pass these kind words on to JackieKind RegardsGleeson Homes
1/5
TrustpilotPlease please take note - GANGSTERS
Please please take note the sales people are all nicely nice but as soon as you have exchanged contracts the fun begins . Absolute gangsters even threatened me if I kept complaining about the issues . I'm 2 years in now and the biggest mistake ever was buying a Gleeson home I am happy to discuss issues with anyone and even the papers area welcome to contact me. I note they are building new homes in Spennymoor now and I feel sorry for anyone buying them
Agent replied · 13 June 2024
Hi, I am sorry to hear about your experience with Gleeson. If you would like to discuss any concerns, could you please email our customer care team with your details. The email address is customercare@mjgleeson.com. The team will be able to assist you further. Thank you.
1/5
TrustpilotStill awaiting action on a reported…
Still awaiting action on a reported issue, also, still awaiting a response to my review on this back in March. Selective customer service, evidenced by other responses to 0 stars. Clearly, we are homeowners not worthy of resolvement. Unprofessional. Loss of trust established and I’m suspecting more issues and non-action will arise.
1/5
TrustpilotWhen we bought our house on the…
When we bought our house on the Monteney park we were so excited about it we bought a lot of extras including kardean flooring and was told we had 2 years warranty apparently that was a lie as my floor has lifted and cracked and because it was over a year gleesons won't help how's that good service and the outside we were told they would be trees and a pleasant outlook and it's a mess so very unhappy with Gleesons
5/5
TrustpilotFriendly, quick and reliable.
So far do good.We fell in love with one of there properties in Halifax, and placed an offer there and then.Everything happened at pace, and we where supported the entire time. Our sales rep went above and beyond for our hand over that outside of her control was delayed.Additionally the level of tentativeness we have had after moving in can not be faulted.We had a great experience.
Agent replied · 13 June 2024
Hi, thank you for your review. We love to hear about our customers experiences and their home buying journey. We are glad you love your new home! Regards
5/5
TrustpilotI have bought a house in Bishop…
I have bought a house in Bishop Auckland. The sales lady here on site - Yvonne Fowler could not be more helpful. She is polite and caring and is always going out of her way to assist me with anything I’m not understanding.
Agent replied · 13 June 2024
Thank you for your review Rachel.It is lovely to read how well Yvonne has looked after you during your purchase journey with us, and we really appreciate you taking the time to share your feedback with us.Kind RegardsGleeson Homes
1/5
TrustpilotSeriously DONT bothet
Seriously. An honest review. Please do not buy with these. I brought. So many issues. Heating NOT working. I have had approx 8 plumbers in my house. All blaming the other. After care ring me then NOTHING. Stay clear of gleesons. Seriously bad after care and they don't care when you have brought. Please take this review seriously. I would NEVER of brought if I knew the after care. Promises of phonecards back..... Never happens
Agent replied · 13 June 2024
Hi Simon, I am sorry to hear about your experience you are having with Gleeson. Could you please email our customer care team with your full name, plot number and site. The email address is customercare@mjgleeson.com. The team will be able to assist you further with this matter. Thank you.
5/5
TrustpilotToni from the Harriers Croft sales team…
Toni from the Harriers Croft sales team has been an absolute gem and continues to be as helpful as ever! Welcoming and friendly, and goes the extra mile every time we visit. We cannot wait to move in now that we have reserved :)
Agent replied · 13 June 2024
Thank you for your review ArryWe are delighted to read how happy you are with the service received from our sales executive Toni on our Harriers Croft Development!It is also wonderful to hear how excited you are to move into your new home , and we look forward to the day when we can hand you your keys, and your new home experience can become a reality.Kind RegardsGleeson Homes
5/5
TrustpilotNew buyers experience
New buyers and had no idea what to do or where to start and we spoke to toni and she helped us through everything. I work until 5 and she will put time in to see you around your work schedule. Great experience all the way.
Agent replied · 13 June 2024
Thank you for your review CallyWherever possible we will look to be as flexible as possible, as we understand how busy the lives of our customers can be.We are delighted to read how well Toni has looked after you, and that you have had a great experience with us.We apprecite you taking the time to share your feedback with us, and will be sure to pass this on to Toni.Kind RegardsGleeson Homes
5/5
TrustpilotWe enquired about a new development…
We enquired about a new development comingin to an area we are interested in. we then received a phone calla day later from Louise who was very kind, and informative. she explained the process and gave as much information she could. very much looking forward to the process ahead.
Agent replied · 13 June 2024
Thank you for taking the time to leave us a review CallumWe look forward to guiding you through any potential future purchase of a Gleeson Home!Please don't hesitate to contact us again if you need any more information at any point.Kind RegardsGleeson Homes
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Tell us what you need and we'll put you in touch. Gleeson Homes Midlands hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Sutton-In-Ashfield.
