Trusted Agent profile · Sutton-In-Ashfield
★★★★★
1,090 reviews across 2 platforms
Alfreton Road, Sutton-In-Ashfield, NG17 1JP
Gleeson Homes Midlands's office in Sutton-In-Ashfield, at Alfreton Road, is rated 3.7 out of 5 across 1,090 reviews on two platforms, including 15 Google reviews rated 3.0.
Every review we hold for the Sutton-In-Ashfield office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent service
Excellent service. Staff are very caring and professional. Wenda is brilliant! Keep it up, Wenda.
Hi Muhammad, thank you for your review. We are glad to hear you had a good experience with Gleeson and we hope you love your new home! Regards
5/5
TrustpilotBest home buying experience ever!
Over the past 18 months we have been searching for our new home. After visiting many different developers and viewing hundreds of showhomes, we have decided upon the Longford, plot 76 at Vickers Grange. Not only are the houses well built and represent excellent value for money but they are invariably found in some very desirable locations. Something we haven't seen from any other developer. Today, we have done our options, and it was an absolutely pleasure. Karen, the sales executive, gave us some much needed insights to tile and flooring choices. The choices which we had to choose from was amazing, and represented excellent value for money. Unlike other developers we have seen, their options are not priced to make profit from you. We cannot wait to move into our new forever family home.
1/5
TrustpilotCall for viewing but nothing to sell
The women called for have a viewings, but when arrival, the women said all has been sold out and nothing to sell at this moment. She also said nothing arranged for our viewing. It wastes our times and petrol…, the office there only she, I don’t understand why she called for a viewing but nothing to see after arrivals. That’s horrible.
Hi Rain, thank you for your review. We are sorry that we did not have any properties available in time to qualify for the Help to Buy scheme that you were interested in. Unfortunately, at the point you originally enquired with us we were unaware of your requirements, and as such were unable to advise you of this fact that would have prevented a wasted journey. Please accept our apologies for this oversight, and may we wish you good luck on your ongoing search for a new home. Regards
5/5
TrustpilotReserved our dream new build property…
Reserved our dream new build property with Gleeson Easter 2022. I can honestly say every step of our journey has been so easy and simple, gleeson ( especially our sales exec Victoria! ) have taken the stress out of buying our first home. Expected completion end of this month so very excited to get in and start making our house a home!
Hi Mollie, thank you for your review. We love to hear about our customers experiences and are happy that you have enjoyed your first home buying experience with us! We hope you love your new home when you move in. Regards
5/5
TrustpilotWhat a lovely experience we had with…
What a lovely experience we had with Amaara. She was so kind and helpful. Wonderful lady and a wonderful few hours we had with her. She explained everything fully and clearly and we can tell she had our best interest. Thank you so much.
Thank you for your recent review.We are delighted to read what a great impression Amaara left on your recent visit, and we hope to see you again very soon.Kind RegardsGleeson Homes
5/5
TrustpilotVery friendly and helpful staff
Very friendly and helpful staff. Visited three different sites all of which offered houses we liked and in every case we loved the area and houses we were shown. Our experience was very positive hence we bought a house!!
Thank you for your review JayneIts wonderful to hear that you had such a positive experience at all three of our developments that you visited. Its even better to read that you have now purchased your new Gleeson Home!Thank you for taking the time to share your experiences with us.Kind RegardsGleeson Homes
1/5
TrustpilotAvoid gleeson at all costs
Avoid gleeson at all costs, don't like fixing problems, houses are chucked up built to a very poor standard. Never ending problems. Gas leak, mould, missing drainage of the garage, next doors garden built too high against my garage causing leaking, concrete redone 3 times all over for the floor. Blade left on the floor for my dog to run around with the list goes on
Hi Lauren, I am sorry to hear about the experience you are having with Gleeson. I have passed your details over to our customer care department and someone will be in contact shortly. Thank you.
5/5
TrustpilotLouise Bhogal Northbeck Grange.
Louise Bhogal Northbeck Grange.I had the best experience here with Louise she been guiding me all the way through fromChoosing my Plot to buying and adding furniture :).I think without her I’d be lost specially when am working 6 days and she worked well with me booking me in the times that best suited me. Keep it up! Sarah & Hassan
Hi Sarah, thank you for your review. We are glad to hear you a good experience at Northbeck Grange and the service you received from Louise, your feedback will be passed over she will be be very grateful. We hope you love your new home! All the best.
5/5
TrustpilotFirst class service provided
Have to say ... what a brilliant experience it has been buying my house trhrough Gleeson Homes. Helen has been 2nd to none and has kept me update and very well informed throughout.... thank you and grade A service provided.Regards Ged Carabini plot 2 birch green
5/5
TrustpilotI've just moved into my new home at the…
I've just moved into my new home at the birkwood site, from first dealings with gleesons, to completing have been brilliant. The sales rep, Morgan, was invaluable, she was very knowledgeable, friendly and supportive throughout the whole process, she kept on top of it all so it ran smoothly and went out of her way to help when asked (she is an asset to gleesons), even my limited dealings with Danny the site builder have been positive. I feel comfortable that should something go wrong (which it hasnt) they would go out of their way to help
5/5
TrustpilotI bought a beautiful home at Vikers…
I bought a beautiful home at Vikers Grange from them and the process was super smooth and clean. with an amazing Staff ''Karen'' She was so helpful and detailed in making you feel already at home before getting the home of your dream.
Thank you for your reviewIts great to hear that you have had a smooth ride with Gleeson throughout your journey, and that Karens service to you was so memorable.We wish you many years of happiness in your new Gleeson home!Kind RegardsGleeson Homes
1/5
TrustpilotGleesons’s just lie about everything!!
Gleesons’s just lie about everything!!! They aren’t bothered about complaints when the house has been sold ! Still waiting for drive to be finished ! Road not finished !! As for the the agreement of what you can and cannot do , well don’t worry because they change there minds to suite anybody ! I’ve emailed 3 times about speed , roads and drive way NO reply .
Hi Andrew, I am sorry to hear about the experience you are having with Gleeson. I have passed your details over to our customer care department and someone will be in contact shortly. Thank you.
1/5
TrustpilotStill continuing to live a nightmare.
An update to my previous posts.We've now been in our new house for 26 months. STILL waiting for the driveway to be finished! Gleeson did arrange for the drive to be done earlier this year, what a joke! The drive had 'dry turn' marks all over it within days and holes started to appear. The customer service manager and the foreman of the tarmac company came and inspected it and agreed it needed to ALL be taken up.Then we were back to square 1, chasing Gleeson and the tarmac company to get it done. Again, every correspondence with them starts with an apology. They say "We are trying to work with you " - HOW! We just want the work done and then hopefully never have to deal with Gleeson again. We have spent so much money and time on making the gardens and area nice, and it is so frustrating to see the workmen walk all over the flower bed and wheel his wheelbarrow over them. We had also laid slate around the edge of the garden, we spend so much time picking large clumps of tarmac out of the edges now. We just want the work done so we can finish our plans. Our neighbour is so frustrated, he has put his house up for sale, he's had enough. To sum it all up, the sales team were fantastic, the move and completion went so smooth, but once we moved in it turned into a nightmare. The company is very unprofessional, they really don't care once they've had your money. They need to learn communication skills and stop the customer chasing week after week, month after month. I wish they would finish our property and disappear.
1/5
TrustpilotLA discount that isnt
My son is buying a new home. It was offered as a LA discounted plot. This should be 30% off the market price. The price they used they set themselves. The discount price they are offering is only about 15% off the price they are selling other properties on the same estate at "market" value. When this was queried they said they had sold properties at the higher price. In short they are making money on the back of first time buyers.
5/5
TrustpilotLovely experience
Lovely experience Very helpful Looking forward for me new house Ginell very nice customer care and explained me with details I was late as well but still she done work proper and gave me proper timeThanks again
Thank you for your review SaqibIts good to hear that Ginell is looking after you so well....and dont worry, we are all late from time to time- its not a problem!Thank you for taking the time to share your feedback with usKind RegardsGleeson Homes
5/5
TrustpilotOur experience with Gleeson
We purchased our first home on the Birkwood site in Mareham Le Fen a few months ago and are overall pleased with everything! In the process up to completion, Morgan our sales executive was always so kind and made us feel at ease and answered any questions we had, she would communicate with us on a regular basis to keep us updated with everything! Even now we’ve moved in Morgan stills makes us feel welcomed and listens to any minor issues we may have and are sorted within a matter of days! I highly recommend purchasing at the Birkwood site.
1/5
TrustpilotGLEESON - I WONT BE BUYING FROM YOU
Looking to downsize.... I was excited to see that Gleeson have 3 new developments near me...So after looking at the Gleeson website I decided to check your reviews...So glad I did - so many appalling one star reviews!* My sympathies to all those who have had such terrible experiences * SHAME ON YOU GLEESON - I SHALL NOT BE BUYING A HOUSE FROM YOU
Hi Andrew, thank you very much for your comment. I completely understand why you would feel this way. There are also many good reviews from happy customers. We would recommend that you visit the development that you are interested in and discuss with the team on site your concerns as well as have a look at our homes. In ongoing independent surveys that we carry out 90% of customers would recommend; unfortunately they don't always take to Trustpilot. Kind regards.
1/5
TrustpilotDO NOT BUY A HOME HERE.
DO NOT BUY A HOME HERE.Danger - have been left with my family of 7 including 5 children between the age of 1 & 10 & pregnant partner at risk of "immediate danger" to life & property as they had incorrectly installed a faulty boiler & have no intention of sorting the issue & advise its out of warranty. Not willing to provide any gas safety certificates and advised once you buy a property its basically your problem regardless of the false advertising of fair trade policies etc. They will look for any excuse not to sort out your defects - had a trusted plumber check the bathroom & reported of awful job on the bathroom installation which wad causing the leak - the fix was to use reseal the bath & paint the roof where the leak had been caused then refused to come back out when I complained. The 1 star if for the sales team who were fantastic (Wendy) who made us so excited about our new home & feel so welcome. Customer service have ruined all of that. Will be taking this further.
1/5
TrustpilotPOOR REVIEWS SAY IT ALL- ONE STAR IS…
POOR REVIEWS SAY IT ALL- ONE STAR IS NOT LOW ENOUGH. I am absolutely sick of dealing with this pathetic excuse of a company my mental health is in the drain. Imagine trying to watch TV with the wind blowing through two doors and onto your face due to a hole in your front door and a lock that doesnt open for 3 minutes and being your only fire escape due to gleeson not giving you a back gate!I reported this when i noticed where the breeze in November came from, to be told after months and months itll be another 7 weeks, to then find theyve gave my door to my neighbour whos had her keys 2 weeks!DISGUSTING
1/5
TrustpilotPOOR REVIEWS SAY IT ALL- ONE STAR IS…
POOR REVIEWS SAY IT ALL- ONE STAR IS NOT LOW ENOUGH. I am absolutely sick of dealing with this pathetic excuse of a company my mental health is in the drain. Imagine trying to watch TV with the wind blowing through two doors and onto your face due to a hole in your front door and a lock that doesnt open for 3 minutes and being your only fire escape due to gleeson not giving you a back gate!I reported this when i noticed where the breeze in November came from, to be told after months and months itll be another 7 weeks, to then find theyve gave my door to my neighbour whos had her keys 2 weeks!DISGUSTING
5/5
TrustpilotFirst home!
Recently bought a new build house on the same site as a friend, we've both been looked after really well from start to moving in! Kim has been a delight to deal with, Cliff the site manager has been professional and extremely helpful with all snagging. Really happy with the biggest investment in my life so far!
1/5
TrustpilotDO NOT BUY A GLEESONS HOUSE
Problems from the minute I moved in. They rush you in saying we are putting your house back on the market after you've reserved it. Rude from the beginning. Snagging issues ignored but the main problem was and is the drains. If you read all reviews you will see they always have issues with their drains. Bad customer service and no one knows what is going on. One person says one thing and then another something totally different. The water was backing up in my bath tub, toilets, sinks the works... not just me but my neighbour too. 8 months and still no result. They expect you to deal with it and live with it!!! Water takes about 5 hours to go down the bath tub and still doesn't. They've finally put a camera down and drains full of rubble and cans of drinks and all-sorts. They are rude, don't care and will really put you through hell and back. If I could I would save every buyer by telling them ... RUN AS FAST AS YOU CAN. Just save up more and get a better house by Barratts or someone we'll recognised. Do not use gleesons. Use your common sense and think why are so many people complaining and why do they have a 2 star rating whilst others have 4 or 5!! Don't let them sweet talk you I to buying, you will regret it. To the ones who are sayinvive been here 4/6 months and no problem... you just wait after your 2 year period and the problems and issues will roll in.
1/5
TrustpilotUpdate to bathroom leak
The problem comes from the sealant where the tub meets the tiles, which gets detached every 3 months or so, that is how it leaks in the kitchen downstairs, thru the ceiling.It does that cos Gleeson install crappy fibreglass tubs, which flex when you stand to shower.Two of my neighbors have the same issue, it could be the whole development cos they use this type of fibreglass bath everywhere, there is no option to get a decent sturdy steel enamel one before you move in.And Gleeson know and have known about this for years, and they are still doing it.So they want to destroy your floor/ceiling and they do it on purpose.This is offensive behaviour, these people should not do business.Update: I had it replaced with a steel enamel bathtub, and it had not even been installed with a piece of timber across the wall to prevent any wobbling! Unbelievable!!
4/5
TrustpilotNew home at model walk
Tina the site manager at model walk was very friendly & made the application process seamless.would highly recommend Gleeson for anyone looking to buy a new home.we can't wait to move in to our new home.
Thank you for your review GaryWe are delighted to read that our team at our Model Walk development are looking after you so well, and we cant wait to get you settled into your new Gleeson home!Kind RegardsGleeson Homes
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