Gleeson Homes Midlands Sutton-In-Ashfield reviews

★★★★★ 1/5

Trustpilot

Update to bathroom leak

The problem comes from the sealant where the tub meets the tiles, which gets detached every 3 months or so, that is how it leaks in the kitchen downstairs, thru the ceiling.It does that cos Gleeson install crappy fibreglass tubs, which flex when you stand to shower.Two of my neighbors have the same issue, it could be the whole development cos they use this type of fibreglass bath everywhere, there is no option to get a decent sturdy steel enamel one before you move in.And Gleeson know and have known about this for years, and they are still doing it.So they want to destroy your floor/ceiling and they do it on purpose.This is offensive behaviour, these people should not do business.Update: I had it replaced with a steel enamel bathtub, and it had not even been installed with a piece of timber across the wall to prevent any wobbling! Unbelievable!!

John · 7 August 2023

★★★★★ 4/5

Trustpilot

New home at model walk

Tina the site manager at model walk was very friendly & made the application process seamless.would highly recommend Gleeson for anyone looking to buy a new home.we can't wait to move in to our new home.

Gary · 3 May 2024

★★★★★ 5/5

Trustpilot

Canal Walk

The sales staff at Canal Walk - Sharon Wilson - amazing! Cannot fault how lovely she was, how helpful she was and how well informed she kept us. Really positive experience with Gleeson right up until key release

Imogen · 20 March 2024

★★★★★ 5/5

Trustpilot

Love my new home❤️

Love my new home, 5 weeks in👏👏Great sales guy Craig helpful and informative. Great site manger Jeff, brilliant , always on hand for any minor issues, very good to deal with. Lads on site spot on , courteous and respectful. No major issues, just minor on the tile fit. We are not the type to complain about tiny issues and we will just sort bits out ourselves. But honestly for the price I’m happy, house suits our downsizing needs perfectly. Could have went to the bigger house builders but would have paid 50k more ! Biggest challenge is the garden which needs retaining wall and tier.

Julie · 28 July 2023

★★★★★ 1/5

Trustpilot

Oh and my response is i am a priority this sine January just a total joke this place is

Terrible you enail customer service and don't get a reply not been able to use my downstairs toilet since feb keep asking when it's getting fixed nothing !! I paid for a gate last sept now in June still not got it despite me keep telling them I have 2 dogs. Love the house and location it just drives you mad just want things done here

Julie · 5 June 2021

★★★★★ 3/5

Trustpilot

Buy at your own risk, won't be an easy road

Honestly we thought everything was going smooth at first sales process was amazing, but then we moved in, they were fixing a lot of defects quick which we were very happy about but then it began to be slower and slower. We had issues with plumbing which took them 6months to fix , so we paid way more for heating than we should have and that's fine with them because obviously they weren't the ones paying the bill. They damaged our items and not taken accountability for it at all, nothing at all. We pay out of our pocket for items and their contractors damage them. it took them 9months to fix issues that we reported however 1 item is still outstanding and they don't see a problem with it. Ridiculous. Some of their contractors are definetly crap. Their complaint system is crap as well they did not even take our complaint seriously all they did was send site manager to us which we have spoken to plenty of times, seriously sort your complaint process out. People on site are nice can't really say anything bad, but I guess they all adapted to gleeson and they just don't really care after they sell the house. I suppose in a way we are lucky that they fixed a lot of issues however not happy with how we had to get to this point, some of the issues shouldn't even be a problem in a first place only if they had good contractors. Don't buy if you want to avoid stress , because it is a stressful road to get items fixed. We wish we looked at the reviews prior to buying gleeson homes, unfortunately now we have to deal with that issue ourselves as they are avoiding fixing it. Invest in a better builder, as with Gleeson you have to pay for everything extra,flooring, tiles, garden turf, shower screen etc everything is extra money. They don't take pride in their work and just want everything to be done quick. We love our location and the house just wish the process was much easier and quicker.

Karolina · 19 July 2023

★★★★★ 1/5

Trustpilot

Unprofessional and shoddy

Arranged to view a particular style of show house at one of the developments only to be told the day before the development had to be changed to another as there was nobody on site. Went to the second development and met a lady who had no idea whatsover what was available on any of the 3 developments in the area. She showed us a show house anyway which was nice but not the style we had told them we wanted. You pay for a basic house and then it's extra for tiles, flooring, landscaping, etc in fact everything. The show house we saw would have been an extra £10k at least. Not impressed with initial impressions. Will give them a miss

Carolyn · 10 July 2023

★★★★★ 1/5

Trustpilot

One star just so I can explain to…

One star just so I can explain to everyone how awful their customer service is since I've purchased the house.Bought a house in March 2022 riddled with issues and to this day (June 2023) i'm still chasing them to resolve the issues.When we first moved in, I noticed we didn't have a extractor fan in our bathroom or our kitchen. When i raised this issue with them I was told that because our house was close to the motorway we didn't require any (what a absolute load of rubbish). For the past year we've had to shower with the window slightly open to avoid any moisture issues from arising in the property.I've told them on numerous occasions that in order for them to issue a building regulations certificate (which I still don't have even though we've lived here for a year) building regulations section F states extractor fans are required in both the kitchen and bathroom (this was also confirmed by the local council building regulations team).At the beginning of May they called and said they were sending someone to install the fans ( they told me this the same morning they were due to attend) I told them to book it for the next day so I can at least cover the items in the rooms so they don't get dusty and they said that they've booked in for the following day. It's been 7 weeks since then and since we had this conversation and they are still to turn up to install them.This is my experience since living here and to this day I still don't have any hope at all as they're absolutely useless.

Anonymou5231 · 28 June 2023

★★★★★ 1/5

Trustpilot

Do not recommend!

From the moment I walked into the sales office as a young, solo female, I was patronised and basically laughed at by the two also female sales associates. I was told I had no chance of getting a plot on the development as they already had others interested, despite it being first come first served; which they claimed there would be a queue out the door on release day (ended up being me and one other person waiting!). As a cash buyer, I felt that the saleswomen came across jealous, petty and bitter that I had managed to reserve my home. Several snarky comments were made throughout the process (‘all that space for one person!’, ‘how did you end up with the money for that?’ Etc etc) very unprofessional. I bought out of spite in the end, determined to get what I wanted as they were so sure that I wouldn’t. Do not recommend. However, the site team have been lovely, have somewhat fixed my many issues as the builders are absolute cowboys, and have helped out when I’ve needed them. As the site nears being finished, it is taking longer to get a response though, I waited a good 2 months without use of one of my bathrooms due to an issue. As cheap homes they are certainly cheaply made, but a good size and not falling apart I guess.

Daisy · 25 June 2023

★★★★★ 1/5

Trustpilot

We got our first house from gleeson

We got our first house from gleeson , but it’s been a nightmare when we are having problems in the house , yoj can’t speak to anyone , it should be done email when reporting , it took ages for them to reply I mean months before they will send someone , then recently same problem we had , happened again as it’s hast resolved on their end yet , and it’s the same it took ages before they reply or send someone to check , which the people they sending keep saying there’s no leak but water dripping in our kitchen , wet carpet in the landing, so how could it be that’s their is noLeak , eventually when we tried to connect again , it says we can no longer request any help as our cover warranty in them is already expired, but the problem is the same problem from the beginning,, took ages to respond , so of course we’re running out of time ,and now the said it’s expired !!!!! I’m putting this in here as until now we can’t use our en-suite due to a leak ,It’s very frustrating, one friend ask if I’m happy with gleeson and she is looking to buy as well and I said never again I will recommend, poor customer service , very unhelpful.terrible., this happened last year and until now it hasn’t resolved,

Jean · 19 June 2023

★★★★★ 5/5

Trustpilot

Thank u Tina

Thank u TinaTiny made us feel welcome very helpful tiny did everything possible to make sure we had our dream house thank u Tina

John · 20 October 2024

★★★★★ 1/5

Trustpilot

Lies - From Day One

From the sales manager deceiving us with wrong information, to the constant mis-communication and cover ups with the aftercare team, I can honestly say that we have been lied to from the beginning. Two years on and the garden drainage is just one of the on-going issues. We are being made to feel like we are the greedy ones, when all we want is for them to deliver on their promises. I understand that new builds will always have snags, but this is so much more than that. I DO NOT RECOMMEND!

Joe · 6 June 2023

★★★★★ 5/5

Trustpilot

We went to the open house at the…

We went to the open house at the Pastures site at the weekend. Mary, the sales person, showed us around and was very helpful. She gave us lots of information about shared ownership. We really liked the show homes.

Harry · 17 January 2024

★★★★★ 1/5

Trustpilot

Worst quality

Quality so poor- problems emerge soon after buying. Boiler is broken. Sockets burn. too bad. AVOID BUYING

Peter · 27 March 2021

★★★★★ 1/5

Trustpilot

What a letdown..

What a letdown! We were super excited to secure a spot in one of Hapton's new builds. We jumped through hoops, sold our home, and just when we were ready to seal the deal, bam! Head office decided to yank all the properties off the market.To make matters worse, the local sales office staff suddenly were rude. It's like they only cared about making a quick sale. Just seemed a bit odd. Honestly, this whole ordeal has left us beyond disappointed. I wouldn't dream of recommending Gleesons to anyone. We've wasted so much precious time, and have now left us in a position we have a sold property with nowhere to go. And let's not even get started on those absurd “fleecehold” policies! Maybe not buying a Gleesons property is a blessing in disguise?Trust me, save yourselves the headache and steer clear of Gleesons. They've shown their true colors, and it's not a pretty picture.I’ve spoken to their head office and there response is that they are all have been sold, and there’s another property but it’ll be 9 months or so before it’ll be ready and asked if I can rent until then … All the properties were pulled so it’s either an investment company have snatched them up, but there’s also a wider assumption that they were pulled from the market to hold them to sell them for a bit more money..

Joseph · 26 May 2023

★★★★★ 1/5

Trustpilot

Absolute cowboys

Absolute cowboys, refuse to repair the simplest of issues which they create.

Liam · 17 February 2026

★★★★★ 1/5

Trustpilot

No such thing as part exchange

What a waste of time and effort. We wanted to part exchange our home for a gleason home, went through 2 estate agents coming to value our home, apparently the company they use only want houses 40 year old or less. They don't want to know about my Edwardian stone built house, they won't be able to sell it quickly.. is that all people are bothered about???? Profit profit profit, they don't care about people's feelings. The house we chose was perfect in every way, ticked all the boxes. Just to be smashed to earth. Part exchange... what a con. Useless, pointless exercise. Very disappointed with gleason. They need to inform people that the buying company dont want older houses.

Andy · 19 May 2023

★★★★★ 5/5

Trustpilot

Had a look around safari in Knowsley

Had a look around safari in Knowsley. Karen&Kath are lovely. Provided excellent customer service and both went above and beyond to help me , exceptional assistance. Made me feel very welcomed! All houses are stunning.

Maria · 26 March 2024

★★★★★ 1/5

Trustpilot

Nearly two years since I moved in and…

Nearly two years since I moved in and still not completed customer service are as much use as a chocolate tea pot lies lies and more lies . Really pleased with the house just a shame the drive into the cul de sac and our houses still not done neighbours have rang often and each time customer service manager will give a new date I have rang leaving messages and do not get the curtesy of a call back managers up the line need to get a grip and stop believing lower management who say unicorns are real I would not recommend gleesons to a worst enemy . The stress it causes to customers is always overlooked and covered with more lies Do not buy a gleeson home they have no care once you pay for your home

Paul · 15 May 2023

★★★★★ 1/5

Trustpilot

Buyers be aware!

Just had yet another email from the 'customer service manager', stating we aim to complete our sites within 12 months of the build being finished. In my world 22 months is longer than 12 months! Again Gleeson have said that weather hasn't permitted completion of this site, yet they have managed to proceed with their next development which is only 1/2 a mile away! What an unprofessional attitude. Again, buying a new home should be a highlight for anybody. Gleeson have caused us so much stress over the last 2 years that I would NEVER recommend them to anyone. If we ever moved, I would never even view a Gleeson site again.

David · 13 May 2023

★★★★★ 5/5

Trustpilot

The lovely Julie Beck showed us round…

The lovely Julie Beck showed us round this site. Very very helpful and friendly. We loved the Dublin house but still haven’t decided where we want to retire to.

Lynne · 15 July 2024

★★★★★ 5/5

Trustpilot

Very Helpful Sales Representative

The sales representative (Toni) was very helpful during the house reservation process. She was very professional and informative. We are happy with how it has gone so far and we are looking forward to seeing our new home soon.

Timothy · 17 December 2023

★★★★★ 1/5

Trustpilot

The new build saga continues.

The new build saga continues.Happy to confirm, that Gleeson remains being utter rubbish.1)We were promised an outside tap, as we never got the front of house turf we paid for when making the purchase of the house, six months later - still no tap, while being promised that (clearly, in another 6 months) the contractors will contact us to arrange a day for them to come and fit.2) The back door in the kitchen wasn't installed properly, so all the rain water that is supposed to stay outside is pouring inside the house under the brand new flooring, so now we have some beautiful mold growing under the laminate, courtesy of Gleeson, thank you :) The company, obviously, now wants to take zero responsibility and offers zero solution, citing, that 'we need to get someone to fix it ourselves and they will reimburse, but at the same time, they also are not sure if they can do that'.3) I will soon start sending pigeons to their head office, because there is clearly no other way to get in contact with CS, as the calls are useless, because you are told how sorry the are about this whole experience, but offer zero solution and CS are master at ignoring emails. I guess, the only way for them to respond is to start leaving not only snarky reviews on Trustpilot, but snarky comments on their social media again.I'll spell it out for you again: A V O I D

Alina · 19 April 2023

★★★★★ 1/5

Trustpilot

Do not buy from Gleeson Homes

Do not buy from Gleeson Homes, once they have you money they are not interested. Absolutely disgusting customer service during the buying process and aftercare. Just read the reviews.Black mould all over our en-suite and in the other bathroom the bath cannot be used due to the gap in between the bath and tiles! Still not fixed after being in the house nearly a year.The cherry on top for us is we have a detached home but our electric cables are in our neighbours land due to a mix up with the plans! We have asked for these to be moved since moving in but Gleeson dont reply.No other house on the estate has this issue, who would want a detached home with their property in their neighbours land??Our meter should of been fitted on the side we had access to as we knew we had no direct access to the side it is fitted on.Also check your main consumer unit and if it is over 3m from your meter you should have a cut off fuse.We are trying to have a EV charging unit fitted but due to the location of the electric meter is is proving to be a nightmare and will cost a fortune as it wont be classed as a standard installation! I would advise checking everything before you complete on your house, including the location of meters, boundary lines etc etc and if there is anything not correct do not complete till they sort it out as once they have your money they dont want to know.

Jodie · 30 March 2023