Gleeson Homes Midlands Sutton-In-Ashfield reviews

★★★★★ 1/5

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Avoid these cowboys at all costs total…

Avoid these cowboys at all costs total scammers

Scott · 15 February 2026

★★★★★ 5/5

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Amazing service

Amazing service, love our Gleeson home We decided on a cork very spacious! Our sales executive (Leanne) went above and beyond! Couldn’t be happier be with the whole process with our new home !

Craig · 19 January 2024

★★★★★ 1/5

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Empty promises and false dreams

Dane Park Development.Going into the process, we accepted that it's a new build property in 2022; and there are of course going to be some teething issues. however we did not prepare outselves for the storm of horror that awaited us.Come and join us on a magical journey as I take you through the wonders that is Gleeson Homes.I am writing this review in hindsight after having spent the past 6 months in our new build home. I am going to present purely the facts of what we have experienced, as we have already been warned that Gleeson intend to take legal action against myself and a group of others on the development for having the sheer audacity to share our negative experiences with each other via a private WhatsApp messaging group. The entire sales experience for us was fantastic up until they received our deposit money, then the updates stopped coming in, and we just felt like a hinderance when we asked where we stand in the process. In terms of the site team, we have been informed that our development has had over TWENTY different site managers over the past two-three years; if that's any indication of how the development is ran.We were informed we could under no circumstances have a snagging inspection prior to purchase(first red flag). Flooring, Garden/Turf & Fencing are all considered 'optional extras' and must be bought seperately. Our house was actually built on time... HOWEVER we we were called at 18:00 on the night of the 31st of July and pressured into completing/accepting the keys to meet their yearly/monthly targets and seemed frustrated when we asked for a demo/walkaround before completing. We had two seperate leaks we knew about in the property prior to completing. We were assured that there weren't any and haven't been any leaks in the property during the above phonecall(even though we had personally seen them). They backtracked and stated that if there were any leaks they would be fixed before we move in... They were still visibly present on our very brief demo. We mentioned them and were told they would be fixed before we moved in(spoiler: they were not).After reluctantly accepting the keys. the REAL issues began.In our 6 months in the property, (so far) we have had 5 leaks, one of them being quite major; and has destroyed a portion of our bathroom wall, a section of our stairs/landing and carpet. We were informed by the contractor fixing it that "there is absolutely no way this would have passed a CML inspection" as our main soil-pipe for the house was not sealed in any way, so upon flushing the toilet, all of the dirty water seeped through the walls... yet somehow ours was signed off. The general finishing of plastering/paintwork is beyond unreasonable. we had over 200 seperate issues throughout the house to be rectified which were picked up on our professional survey.Our shower door was finally fitted after six months of an almost unusable shower curtain.We are still awaiting for some other optional extra's that were agreed upon as part of our sale, and do not have any hope that they were be delivered/installed at any point after this review. Trying to get ANY issue resolved is like pulling teeth; they ask you to upload it to their webpage, however it's a flip of a coin whether it even gets answered, or they just request a signature to close it without even contacting you. Even simple 2-minute jobs such as replacing a bit of mastic/sealant lead to a two-week long escapade of chasing down staff to find someone qualified enough to do it. Speaking of which: there was such a backlog of outstanding defects to fix, they brought in an external contractor to work on these issues; however they did not background check him, so ended up having to fire him after a week. He left many jobs half-finished, and some now need starting over(including the replastering of our walls/ceiling).We still have multiple ongoing issues, such as the fact that our toilets either do not flush properly, or backflow soiled water / waste into our house (lovely smell!) due to the constantly blocked drains from the site worker's debris. The one silver lining to this absolute fart of a cloud is that there seems to be one employee on site named Ian who actually appears to care about the customer experience, and will rectify issues personally, however as you can imagine with a site of 60+ people who know this, he is in high demand. As mentioned previously, we have discussed this with ~60 other homeowners in the development in a WhatsApp group, and there is a large consensus that we are not a one-off property.All in all, I can safely say I wish i never bought this property, despite the cheap value of it. Nothing is worth living the current nightmare we are in, and set to face the next 30 years paying off/paying to rectify the issues we have inherited.

Anonymous · 28 December 2022

★★★★★ 1/5

Trustpilot

.....Where to start

.....Where to start. Don’t start a WhatsApp group for the community to discuss issues etc. Gleeson don't like it.The Dane park site is terrible, roads are currently flooded in places due to blocked drains, which I have suffered from for the last 2 years.The organisation skills are of an infant, no notice to residents to dig up their drives, and leave them with no access. No thoughts given for the disabled.The 2-year warranty they give, should be made 4 years as the work doesn’t get done within that timeframe, unless you kick Gleeson workers out your house for poor workmanship. They like to put more paint on your furniture rather than the doors or walls they are painting.They even crack your walls to straighten a door frame that was not fitted straight. They leave doors damaged and too short and expect you to live with it. The carpenters must use a knife and fork to cut out the hinges and handles.Patio doors left scratched and never fixed even when reported, a new house is supposed to be new. Not to forget things like vents need to be connected to even work.Gardens, I have a garden the size of a football pitch but unfortunately it has more lumps in it then my mum’s mash potato. Not enough topsoil used, hot weather caused a fence post to lift out of the ground, but Gleeson blamed it on the weather, so was left un-fixed.I do love my house and feel the build is good but have been let down by the poor workmanship and finishing touches, not helped by the poor customer care / aftercare.Ran out of time to write anymore

Dave · 28 December 2022

★★★★★ 1/5

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Just want your money then don’t care about the mess they leave

Initial house and home buying process was fine, however the aftercare is appalling. Once they have your money they don’t care about you at all and pretty much leave issues to you. Our estate was completed 2 years ago with last people to live in and we still have no roads. Cowboy contractors keep coming out and messing things up and just leave the estate so that we can’t access our homes without any notice. Obviously no one at Gleeson cares as they now have our money and keep getting lied to by their ‘customer care’ team (who can’t care less). Initially we were told everything would be complete by July then rolled back. Whenever we chase we get told it is with another department and then never get back to us.

DMC · 22 December 2022

★★★★★ 1/5

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Worst customer service ever

Buy a Gleeson home if you want to be ignored by customer service and fobbed off by their site mangers and have numerous snags on your new house made worse by their unskilled workers. The standard of the workmanship is poor to say the least, your new home will be filled with multiple snags that you have to fight to get put right. It’s impossible to get any help from customer service and the site managers are unhelpful. Unawares to myself My bathroom toilet leaked for about 18 months before leaking into my kitchen, my shower also leaked ruining my kitchen ceiling. Gleeson’s left my family with no shower for a whole week. My current toilet issue has been over a week now and they intended on leaving it till after Christmas. I have had to take a total of 7 days off work for people to come and fix these issues. I have also had other issues they tried to fix and made worse. They are happy to take your money but then they are nowhere to be seen when you need them, they prioritise new customers to get their money but then leave them feeling anxious and stressed by not fixing snags. Trust me you don’t want to buy into this nightmare!

James · 20 December 2022

★★★★★ 5/5

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Thanks for being so helpful and…

Thanks for being so helpful and informative to Josh at Rainsborough Park. Lovely show homes and warm and friendly staff. Would recommend to anyone looking for a new home in the area

LISA · 23 February 2024

★★★★★ 1/5

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DO NOT buy a Gleesons Home

We have had poor customer service from start to finish. We have been in our home for 2 years still to date with issues that haven't been resolved. The stress and anxiety these have caused us has been immense and very distressing. At a time in our lives where we wanted to be moving forward, and enjoying our lives we are stuck with issues with no resolve. Once you have finished completion, issues will take ages to be resolved, we have had numerous contractors not turn up. I worked out if I was in an office I would have had to take over 4 weeks annual leave for the amount of visits (a week of which would have been people not turning up) . I wish we hadn't of bought the house.

Charl · 15 December 2022

★★★★★ 1/5

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11 months of problems

I have been in this house since January and have had so much stress trying to get a large number of issues rectified. Some of the problems have not been minor and have still not been put right, there are draughts from windows and the house is really cold, these houses are supposed to be very well insulated but I doubt that very much. The customer care has been bad and promises to complete the work are regularly broken. New problems are still occurring and having to. be reported. This is what Gleeson advertises and are supposed to have sold to me [ At Gleeson, we build affordable, high quality homes in the North of England and the Midlands ] I have 1 word in reply to this statement RUBBISH!!!!. If I could have given 0 stars I would. Please avoid and save yourself the hassle.

Yvonne · 12 December 2022

★★★★★ 1/5

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Pay a little more elsewhere and AVOID this company

If I could give 0 I would! They are all happy go lucky and happy to help while still in process of getting your money including the sales team! Don’t be pulled in by the thought of full support for 2 years.Once you’re in your on your own they don’t care your house has an expiry date of 2 years because everything then goes wrong.If you like ‘luxury’ toilet roll don’t bother your drains can’t hack it and they will leave you over bank holiday without any help! If you want a damp free home then DEFINITELY go elsewhere.Customer support is something else it doesn’t exist.The builders use the roads as a racing track with the diggers no respect for people living in the houses.If you want decent and with no expiry go elsewhere!

Charlotte · 5 December 2022

★★★★★ 4/5

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I went to the sales office of Calverley…

I went to the sales office of Calverley View in BD2 and the staff was very friendly. She gave me all the information I required and I am looking forward to buy the house soon. Thanks

Sandeep · 15 November 2023

★★★★★ 1/5

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Gleeson homes awful aftercare

Completed on 02/12/21 beacon park plot 7 the same day sent email with massive list of defects some of them being damage to the premium kitchen we paid to upgrade. 11 months on and still not replaced the damaged kitchen parts. On 5 separate occasions gleeson have arranged to come and replace the damaged units worktops and cupboard fronts and each time we have been given excuses for the work not to be done. We have spoke to at least 5 different site managers numerous customer care staff and they all just feed you lies and excuses once they have your money they are not interested. If you are reading this debating whether to purchase off them then please save yourself the hassle. If you are already in the process of purchasing do not complete till all defects are repaired/replaced cos once your in you will be chasing and chasing. Some of the other defects where cracked floors,cracked Plastic on 4 windows, 1 window had to be completely replaced,wonky tiles, garden flooded when rained, leaking boiler,the list goes on basically faults with every trade lol 😆 awful!

Lee · 24 November 2022

★★★★★ 4/5

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First time buyers.

Me and my partner have had a good experience with Beth and Jordan at Winceby Fields. Made the whole process of a first time home very smooth and very friendly.

Taylor · 22 March 2024

★★★★★ 1/5

Trustpilot

Gleesons

We reserved the house in the middle of Jan this year. It was already stage 5 when we reserved and we were told completion would be May- July all the way up until exchanging contracts. After seeing next to no progress in the 3-4 months after reserving, they started pushing to exchanged contracts. I refused untilWe saw the plot in person. After constant questioning of why there was a lack of progress and not getting any real answers we were assured it was still on progress for may-July. Communication internally doesn’t seem great and you’re constantly being told “I’m in a meeting and I’ll bring it up” with nothing getting done. We exchanged contracts in the middle of may to where the solicitors let us know it was delayed. We didn’t hear anything through gleesons until after it was legally binding.The delay took us over our mortgage offer. We were lucky it was extended but with increasing interest rates, if we got a new offer, we were looking at £250 extra a month in interest.After getting the keys on the 30 of September The house itself We paid for optional extras which were all ok but we paid for an extra plug socket on the wall which was not fitted, instead a blanking plate was left there and still a month and a half after moving in, it still hasn’t been fit. We submitted the snagging list 2 days after we got the keys and only some of the brick work and a bit of filler in the wall in the bathroom has been done. The side window has been redone but could have been done better by the council using their feet.Plot 115 crown gardens

Curtis · 17 November 2022

★★★★★ 5/5

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Amaara has done a great job with us so…

Amaara has done a great job with us so far. She’s been very helpful with options and add ons and has done as much as she can for us for any addition free extras!

Jacob · 24 December 2023

★★★★★ 1/5

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Ongoing burns

My oven has burnt both sides of my units, I was informed by Gleesons from two different higher sources they would be changed, this has been ongoing for many months, I contacted the oven company whom Gleeson bought this oven from and they came out put a new rubber on and the heat was escaping still, a new oven was put in to replace this by Gleeson but this is still burning my units, the company have been back to assess the oven again and I was told that the units did not have any protection against the heat, so I got back onto Gleesons and explained ,my reply I've never heard anything like this at all answer get back onto oven company, which I had already done so and waiting for a reply, in mean time Gleeson who purchased all this and I payed for have washed there hands of it, I am left with paying all phone calls all extra money that purchased these units and are burnt, I would recommend you stay well away from a Gleeson home ,your ripped off left with dodgy goods and they have no cares what so ever ,you even have no tarmac on your driveway or roads at front of house and we have been here nearly a year now and it's still thick of mud, best look elsewhere for your home.

Pauline · 10 November 2022

★★★★★ 5/5

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Amazing throughout

Shelly has gone above and beyond the last few years. We love our home and our neighbors at Kilner Park and most of that is down to Shelly. Thank you so much!

Laura · 30 January 2024

★★★★★ 1/5

Trustpilot

Absolute joke of a company

Absolute joke of a company! Had issues with our water from within the 1st week of moving in and only rectified 5 months later. Couldn't have a wash Couldn't use the heating or even go to the toilet. All gleeson did as a company was blame severn trent when it turns out the main water pipe from meter to the house was blocked and full of dirt. Shame on you as a company as you left us with no water or heating with a toddler.. but it doesn't end there does it because you got us some water at some point by flushing the system and totally avoiding the route cause which meant we as a family was drinking dirty water and your contractors soaking the house or leaving parts out of a boiler (dangerous) ! The sand and grit coming into our house has ruined things and potentially health issues and all you can say is oh as a goodwill gesture we will pay your water bill 😀 what water bill we will hardly have one and a brand new house shouldn't need ripping apart to fix your shoddy work that was done in 1st place . In short do not buy a house from these if you don't want stress or purchasing a shoddy product as this could of all been avoided if they accepted responsibility in 1st place instead of me having to go around an back and forth eliminating everyone they blame

Daniel · 3 November 2022

★★★★★ 1/5

Trustpilot

Dodge 2-year guarantee

They refused to fix a missing part of handrail:Quote”Thank you for raising notification of your defect regarding your banister, unfortunately this was not raised on your Final Inspection or Key Release document. Due to the length of the time, you have been in your property without reporting this defect it would be considered the responsibility of the homeowner as part of the general homeowner's maintenance. I apologise if you are unhappy with our company’s decision on this occasion“UnquoteSo the so-called 2 year guarantee is just a joke. What an earth most terrible after service by Gleeson Homes. Folks! Just avoid any new built house from this dodge developer.

Ken · 1 November 2022

★★★★★ 3/5

Trustpilot

Generally happy with the build

Generally happy with the build , however some issues . Been in the property nearly 2 years.1st - Radiator rusting in the En Suite - came back as general wear and tear. However after a quick google search , a radiator should last over 15 years. They normally rust due to paint work , or incorrectly fitted. They have declined to do anything with this.2nd - When we moved in the garden hadn't been rotavated , so the dog was i the garden , covered in mud , coming in to the house and ruining carpets etc. They stated they could rotavate due to the ground been hard. I find this very hard to believe as the whole point of rotaveting is to make the ground soft , from hard ground.3rd - Fascia fallen off the garage, reported this issue through my Gleeson , some one will be coming to fix and remedy , still waiting nearly 5 weeks.4th - we have a number for the site manager , and guess what he doesn't answer any calls , respond to any text messages about issues , we then have to call head office , they then contact the site , call you back saying will be sorted and never is. it just goes round and round in circles.

Nathan · 27 October 2022

★★★★★ 1/5

Trustpilot

Had countless issues with my new build

Had countless issues with my new build, this all could have been easily avoided if they didn't use cowboys who don't care, we've had about 4/5 site managers since I moved in and not 1 of them care about the quality of work. I've been waiting since April to get a defect done, they havnt installed my pipes correctly and I've been smelling raw sewage since I moved in, im in contact with the NHBC and independent dispute resolution service. The service has been awful

Daryl · 26 October 2022

★★★★★ 1/5

Trustpilot

Good lord I don't even know where to start...AVOID AT ALL COSTS

If I could give zero stars I would. How this company are still in business I don't know. If you are even considering buying with them, please don't. I know how you feel, they're much more affordable than others and you could be on the ladder sooner - I had these same thoughts - but there is a reason they are so cheap. If you don't believe me, carry on reading this page and go on Instagram and dig around for the comments on their posts that they haven't deleted yet. The quality of the builds are appalling, they can't keep to any sort of timeline so will delay completion again and again then rush to get finished at the last second and will hire literally anyone to build for them with the most dire results.The definition of cowboy builders. Sales reps and managers almost impossible to get in touch with and possess no empathy or interest. Just go onto a Gleeson development and do a bit of door knocking to find out, I wish I had listened.This company has zero integrity, horrendous customer service and they should be embarrassed of what they are doing to people who are shovelling over hundreds of thousands of pounds to them. They claim to be the builder for first time buyers - probably so they can use your naivity to totally screw you over because they certainly don't care one bit.I would never buy a Gleeson home second hand either now I'm familiar with the quality of their work. If you're on the fence, think about how this awful company will impact the resale value of your property were you to buy from them. They're definitely due a media scandal if they keep on treating people the way they are and producing very low quality properties.

Very · 16 October 2022

★★★★★ 5/5

Trustpilot

Great customer face to face approach

Great customer face to face approach Very professional Answered all questions Willing to help with other options Definitely a keeper

Ibrar · 2 September 2024

★★★★★ 1/5

Trustpilot

Reported a defect in May 2021 where…

Reported a defect in May 2021 where there was holes in the pointing/brickwork. I since followed it up online on customer care. Heard nothing from gleeson even up until now which is 6th July. Disgraceful service, even the advisor on the phone was shocked that nothing had been done to resolve this matter nearly 2 month later.

Shannon · 6 July 2021