Gleeson Homes Midlands Sutton-In-Ashfield reviews

★★★★★ 1/5

Trustpilot

Do not buy from Gleeson

Do not buy from Gleeson, absolutely atrocious customer service, that never knows anything, has one response to any question: 'I am not sure/not aware'.MyGleeson is useless to report (numerous serious issues, if only it was only snagging problems...) faults, open cases just hang there waiting for resolution. Either that, or you will get an earful about their 3rd party contractors/suppliers (surprise, that Gleeson chose themselves to work with).Currently doing research for a solicitor, as it clearly seems Gleeson is only interested to chase you for the £££, not really caring what happens next.Ah, moreover: we somehow got paperwork for a boiler that belongs to some other plot, we do not know at the moment who has the warranty paperwork for ours, shows exactly the amount of attention to detail around there.

Alina · 2 October 2022

★★★★★ 1/5

Trustpilot

3 months of misery so far.

Lived in our House now for 3 months and I’ve just had enough. Nothing but issues with the build of the house delays after delays almost making us homeless with nothing we could do and not even a sincere apology. We manager to get past this when we moved in as finally we was settled. Obviously snagging is expected on a new build everyone knows that…well would be great if things actually get resolved! They send a so called site manager round to belittle you and tell you everything is fine and they will get it sorted asap. Well 3 months on still waiting on stuff getting sorted! When they do come round things get left half done and we have to chase up numerous times to the sales team and on the ridiculous portal they have. Currently sat with half our door frame missing as the door is way to small for the brick work and they filled it in with rubber silicone (1-2 inches thick) thinking this was acceptable. Yeah we have had someone out beginning of this week to look into it and add some packers and filling in because the full door frame just moved about 3 mil everytime you open it, told us they’d be back today to fill it all back up but no just left now for the weekend with huge gap at the side of our front door - this has pushed me over the edge now meaning for this review.We moved in and the oven was faulty, we didn’t have an oven for 3 weeks was told we had to purchase our own and get it installed after they replaced that one and it was faulty two due to the fascia and dials getting to hot to touch and was dangerous. They refunded us it which was fair enough but not the point (this is the most proactive thing they actually did for us).3 months in and we’ve had a leak from the bathroom into the kitchen staining the ceiling and wall and plumber left a huge uneven hole in the bathroom floor and no one has been out to make it right again only sorted the leak.We have Just had numerous issues since moving in and nothing but empty promises from Gleesons - be prepared to have to constantly chase for work to be done to be told it’s getting chased up every time and no actions. Sales team, site/build manager and even head office saying they will chase stuff and nothing happens or when it does it’s a bodge job or half completed!!We was offered a gesture of good will by the site manager within the first month of moving in to put paving down in our garden due to the issue…2 months on still nothing and we’ve chased it Id say more then 10 times now and still just get ignored. I just want to be able to sort my garden out so my son has somewhere to play. But I Don’t imagine that’s getting completed anytime soon that’s if they ever do make the effort to stick to their words! Our neighbours are all fed up with the issues and poor standards of work and we’ve even discussed between us taking it to the local papers to let more people know how bad this company is if it carries on. I wouldn’t recommend it - we thought it was idea for the price for a young family starting out but it’s caused nothing but stress and anger. I wrote this not hoping it will make a difference to gleesons to get their fingers out but in hopes people would read it and not make the same mistake we did. Save your money and look else where. I hope Gleesons can prove themselves as I know we are only 3 months in but I highly doubt it going off the experience we have had so far.

Daniel · 30 September 2022

★★★★★ 1/5

Trustpilot

Please DO NOT BUY!!!!!

As a first time buy I was really excited to be buying a new build. I reserve the Gleeson home and making my choices was easy and very exciting. My troubles started with GM Wilson that Gleeson had recommended to me and spiralled from there. Gleeson have now pulled out of the sale of my house. They are trying to blame it on me for not meeting deadline but the deadline was not met because of both companies.Between them they have not answer emails, phone calls and questions when asked. They have lost documents on numerous occasions. At one point I had to head back down to the sales office to refill in my paper work as it had been misplaced. And then they out right lied to me time and time again. All of this resulting in months of delays. I think the final thing was when my mortgage advisor received a call from Gleeson asking for an update. (Not myself that they should be contacting) When my mortgage advisor explained to her that we was waiting on a response from Gleeson that we had been waiting weeks for. (None of our emails where getting answered by Gleeson and GM Wilson and when we called got told that someone would call us back but that never happened). The Gleeson person then proceeded to scream at my mortgage advisor on the phone, this is not acceptable! I can’t stress enough how disappointed I am with the service provided by these two companies. I am spending a lot of money and this is not the way I should be treated. Both GM Wilson and Gleeson are constantly saying contradicting things. I have been messed around, lied too, spoken too like dirt and now I am out of pocket. Gleeson have pull out of the sale of the house but are now refusing to refund me my reservation fee and the deposit for the extras that I have paid for the house. PLEASE PLEASE PLEASE DO NOT BUY A HOUSE FROM GLEESON.

Samantha · 30 September 2022

★★★★★ 1/5

Trustpilot

YOU WILL NEVER ENJOY YOUR HOME IF YOU BUY FROM GLEESON HILL TOP PARK

If your looking for a house save a little bit longer & buy off a proper builder. This company have been a nightmare from day 1! Sold us the wrong house to floor plans which we didn’t realise until day before completion when they finally let us inside, we didn’t notice because we wasn’t updated weekly like they say they will. The floors are a mess uneven & bumpy, promises to be screeded twice never done. Assistant site manager rude & lies. Sales department rude & unhelpful. Customer care ignore you all the time. Walls uneven & bumpy. Ceiling uneven and bumpy. Doors not even sealed to the walls! Dog muck in your front garden but yet not aloud to put a fence round your own land!! They don’t even connect your heating correctly! Upstairs thermostat controls downstairs & vies versa. They promise you the world and let you down every single time, you speak to ‘the head of sales’ nice at first then just ignore you. You speak to head office, no help. Do not waste your time or money on these shocking houses.

Louise · 29 September 2022

★★★★★ 1/5

Trustpilot

Avoid buying from Gleeson

Like others here, if there was a 'no star' option it would be for Gleeson.I've had lots of genuine issues with the poor build on my property.Reporting defects on the app is useless. Reported defects are closed before anything is done, then you have to re-open them, starting again, from scratch.There have been 12 site managers on Beacon Park, they mistreat their employees too, sadly.I've heard that customer 'care' ignore you until you pass the 2 year mark, then they don't have to do anything more for you.I'm working from home, have a busy job, and my anxiety levels are way up having to chase Gleeson, it's never ending. Nobody listens. Nobody wants to know. They should rename their customer care to customer don't care. I'm more than angry that my 'new start' buying a new build has been a disaster, thanks to Gleeson.

Christine · 27 September 2022

★★★★★ 5/5

Trustpilot

Reserved new house with Jackie at…

Reserved new house with Jackie at Middlestone meadows. Very happy with how things have gone. Jackie goes above and beyond. Many thanks

Andrew · 21 July 2024

★★★★★ 5/5

Trustpilot

Buying our first house was made so much…

Buying our first house was made so much easier by Pauline Hayes based at Broughton Moor, she was so helpful and the process was made really easy, would definitely recommend.

Jack · 20 February 2024

★★★★★ 1/5

Trustpilot

*Rainsborough park*

*Rainsborough park* Gleeson homes are ridiculous. 10 months after completion I still have a driveway that is out of tolerance (far too step) my car scrapes every time I take it on and off the drive, I have a large patch of unfinished landscaping to the front of the property and a patch to the side of my property. They just pass me from pillar to post every time and promise to get things rolling and never come good with their word. Customer service arr helpful but I feel their hands are tied with most things as it looks like their sub contractor team are useless. I am currently having to instruct a solicitor to get things moving on my behalf which yet again is more cost to myself

Sam · 26 September 2022

★★★★★ 5/5

Trustpilot

Karen Woolley, Vickers Grange

Extremely helpful and friendly! Fast moving and extremely informative about everything involved. Welcoming and supportive. Flexible with our situations and couldn’t be happier with our experience!

Jack · 5 May 2024

★★★★★ 1/5

Trustpilot

STAY AWAY FROM GLEESONS

Me and my partner bought a Gleeson property on cradock court Sheffield december 2021. We thought this would a dream first home it’s become a nightmare for the past 10 months. We have had to encounter a number of problems. Gleesons employ cowboy contractors who rush things and aren’t completed properly! For a start the bannister on stairs weren’t even connected to the wall! They left tons of rubbish under our bath! We’ve had the flooring company they use lynx flooring out twice as the job they have done was not satisfactory. Everyone knows your going to get snags in new builds but when the flush automatically flushes there something wrong! The bath was never jacked up enough and this meant water was leaking over the bath! No leaks are present because the shower wasn’t on (clever people at customer service). On to customer service you put things on the my Gleeson app and Customer service reject itwill reject it. Meaning we have to get hold of the site manager (which is near enough impossible). When Gleeson don’t come and fix the problem it’s auto signed off so you try put it on again and It get rejected again! Obvs no communication which is unbelievable.Gleeson make loads of promises and feed you with what you want to hear and they never stick to it! We was meant to have a banking/slope hill on the garden no more than 1.8m high and it’s around 10m high. I will name and shame now! the construction director had told us that we was getting rockery and nice plants and all they have gave us few plants and weeds! Unable to maintain as the steepness of the bank! The construction manager also on number of emails promised to give us details and drawings of the garden… with dates. Guess what we never received them. The landscapers who Gleeson used decided to Chuck a shovel on our garden and it went through our shed! the site manger had promised to get the problem rectified and now Gleeson don’t want to take liability! Pathetic! Gleeson do not care about the customer! They’re full of cowboys and I’m surprised How they are still a company! Overall absolute shambles of company and don’t stick to time frames I should of knew from day one they don’t stick to promises as our build was delayed over 3 times! Everyone should stay away from this shambles of a company who just want your money! Customer service are a joke, customer relation manger acts like she cares about your situation but she is the same as them all not interested! To the construction manager, customer relation manger and site manger and the contractors you used thanks for absolute nothing! Gleesons should be ashamed. No wonder they get so many bad reviews. Doesn’t that speak volume! I will be taking this further as customer service and directors are non existent!If I could name and shame you all I would but I’ve had to edit your names out!! Absolute disgusted

Joe · 9 September 2022

★★★★★ 5/5

Trustpilot

Sales - ZARA

ZARA was absolutely amazing in the process of buying the property. Totally 💯 professional. She was there every step of the way. Gleesons should be very grateful to have her.

Sheree · 10 February 2024

★★★★★ 5/5

Trustpilot

Ruth and Angela have been such an…

Ruth and Angela have been such an amazing help at the springfield meadows, they were very very welcoming. We’re first time buyers so collecting a lot of information before we start and these women made it so easy and comfortable to ask questions! can’t recommend there enough! Thank you so much guys! Jess & brad

Mia · 13 September 2021

★★★★★ 1/5

Trustpilot

If I could give 0 stars I would

If I could give 0 stars I would. Terrible customer service you send email after email and no reply. I wrote a negative comment but it nasty or swearing on Facebook page and blocked me because they dont want potential customers seeing negative issues. These issues have been ongoing for years terrible customer service DONT BUY !!!

Customer · 19 April 2021

★★★★★ 1/5

Trustpilot

Disgusting for a New Build

I currently live in a gleeson estate and have lived her for 14 months, all works to be corrected have been added to there portal and I am still waiting for this to be completed 14 months later which in turn has meant I am unable to decorate which I need to do as there decorator was terrible. The communal areas although all residents have been lodging complaints for months has still not been completed and are overgrown and some areas not even had fencing or grass done. This estate was classed as completed in January 22 absolute joke do not buy a Gleeson home I beg you it will cause friction in your marriage and family and you have to hound them to do any work and escalating through there complaints has made no difference

Tracey · 26 August 2022

★★★★★ 1/5

Trustpilot

Longford 4 bed review North East England

We bought a Longford (4 bed, 2 bathroom) in March 2021 which was completed 3 months behind schedule in Nov 2021+ reasonable for 219k at time of purchase+ used NHS Key Worker scheme to get upgraded kitchen worktops - property riddled with issues which, when reported to the "Portal" online, becomes clear they're really common for Gleeson houses e.g. Damaged turf, chipped doors, leaking bath, missing fence - moved in 9 months ago and still have serious defects not resolved as Gleeson prioritise new developments and have left half our estate with broken patio doors and damaged turf - poor staff retention rate meant we went through 3 sales representatives, 3 site managers and now onto our fourth customer service representative who is "on a call" every time we try to contact her Conclusion: Gleeson delete all Facebook comments made about our development (Windermere Green) to prospective buyers so please, don't believe their argument that "it was just one site...it depends on the site manager". All neighbouring Gleeson developments to us have reported similar issues, please pay for a professional snagger if it's too late and you've reserved or bought.

Roz · 20 August 2022

★★★★★ 1/5

Trustpilot

Longford 4 bed review North East England

We bought a Longford (4 bed, 2 bathroom) in March 2021 which was completed 3 months behind schedule in Nov 2021+ reasonable for 219k at time of purchase+ used NHS Key Worker scheme to get upgraded kitchen worktops - property riddled with issues which, when reported to the "Portal" online, becomes clear they're really common for Gleeson houses e.g. Damaged turf, chipped doors, leaking bath, missing fence - moved in 9 months ago and still have serious defects not resolved as Gleeson prioritise new developments and have left half our estate with broken patio doors and damaged turf - poor staff retention rate meant we went through 3 sales representatives, 3 site managers and now onto our fourth customer service representative who is "on a call" every time we try to contact her Conclusion: Gleeson delete all Facebook comments made about our development (Windermere Green) to prospective buyers so please, don't believe their argument that "it was just one site...it depends on the site manager". All neighbouring Gleeson developments to us have reported similar issues, please pay for a professional snagger if it's too late and you've reserved or bought.

Rk · 20 August 2022

★★★★★ 1/5

Trustpilot

Absolutely disgusting service nothing…

Absolutely disgusting service nothing but messing about site sales team could not be bothered to deal with new sales as wanted to sort out her bonuses for end of year sales area sales manager never gets back in touch will only let you buy house if you go through meridian as sales said they know what we want and are the best about got a mortgage all lined up and agreed but meridian said I could not afford so gleeson would not proceed offer on house made the first time then when arrived to pay money told gone up £1000 and was just laughed at. By time gleeson sorted house gone up again £6000 disgusting service AVOID at all costs

Nico · 20 August 2022

★★★★★ 5/5

Trustpilot

I moved into my new Gleeson home 8…

I moved into my new Gleeson home 8 weeks ago and I am very delighted with everything. We have had a few small snags which have been dealt with very professionally and very quickly. All the staff are very friendly, helpful and nothing is a problem for them. I can definitely recommend Gleeson Homes after my experience.

Rosamond · 17 March 2021

★★★★★ 5/5

Trustpilot

Reasonable priced house

Reasonable priced house, very little amount of snags (which shocked me as I worked in customer care for electrical contractors of new builds and saw many builders had loads). Any little issue we’ve had was sorted in a reasonable time too. My only regret is not getting a 4 bed instead!

Chantel · 23 March 2022

★★★★★ 1/5

Trustpilot

AVOID GLEESON HOMES

Buying your first home should be a highlight of your life. Gleeson sold us a dream but once they got their money they hardly respond, promises that were made when reservering our plot got twisted and backtracked. Costumer care is just pointless! It’s take 3 weeks to get a response and months to solve an issue. The reviews on Trustpilot are definitely accurate! We do NOT recommend Gleeson homes to anyone.

Melz · 14 June 2023

★★★★★ 5/5

Trustpilot

My buying experience has been…

My buying experience has been superb.Allison at Moorlands Green,has been wonderful. Very professional and kind.I have enjoyed the process.

Richard · 17 August 2024

★★★★★ 5/5

Trustpilot

I purchased a new build on the Middlestone Meadows

I purchased a new build on the Middlestone Meadows site in January this year.I have found the staff, from sales executive to site manager and site workers extremely helpful, professional and friendly.The few snags which have occurred have been repaired very quickly and professionally. I would definitely recommend buying from Gleeson on this development.

Rosamond · 11 September 2021

★★★★★ 1/5

Trustpilot

As a previous Employee I urge anyone…

As a previous Employee I urge anyone interested in purchasing a Gleeson Property to stay well clear, the houses are rushed through and are of an appalling standard, all they are interested in is the money and not the customer experience, the senior management is full of bullys with no regard for anyone !!! STAY WELL CLEAR

James · 20 January 2021

★★★★★ 1/5

Trustpilot

Don’t Buy From Gleeson

Gleesons are about as useful as a chocolate fireguard, they was ment to come out and fix our french doors as they would not lock, site manager had sent some and they have now made it even worse but gleesons think not being able to lock your doors is okay, they are an absolute joke

Owen · 6 April 2021