Trusted Agent profile · Sutton-In-Ashfield
★★★★★
1,090 reviews across 2 platforms
Alfreton Road, Sutton-In-Ashfield, NG17 1JP
Gleeson Homes Midlands's office in Sutton-In-Ashfield, at Alfreton Road, is rated 3.7 out of 5 across 1,090 reviews on two platforms, including 15 Google reviews rated 3.0.
Every review we hold for the Sutton-In-Ashfield office, from every platform, shown as written. First names only.
1/5
TrustpilotAVOID GLEESON HOMES
Buying your first home should be a highlight of your life. Gleeson sold us a dream but once they got their money they hardly respond, promises that were made when reservering our plot got twisted and backtracked. Costumer care is just pointless! It’s take 3 weeks to get a response and months to solve an issue. The reviews on Trustpilot are definitely accurate! We do NOT recommend Gleeson homes to anyone.
5/5
TrustpilotMy buying experience has been…
My buying experience has been superb.Allison at Moorlands Green,has been wonderful. Very professional and kind.I have enjoyed the process.
Thank you for your review RichardWe are pleased to read how happy your are with the service received from Allison at our Moorland Green development, and we just wanted to say how much we appreciate you taking the time to share your experiences with us.Kind RegardsGleeson Homes.
5/5
TrustpilotI purchased a new build on the Middlestone Meadows
I purchased a new build on the Middlestone Meadows site in January this year.I have found the staff, from sales executive to site manager and site workers extremely helpful, professional and friendly.The few snags which have occurred have been repaired very quickly and professionally. I would definitely recommend buying from Gleeson on this development.
Hi Rosamond, thank you very much for your review. We love to hear about our customers experiences and their home buying journey.
1/5
TrustpilotAs a previous Employee I urge anyone…
As a previous Employee I urge anyone interested in purchasing a Gleeson Property to stay well clear, the houses are rushed through and are of an appalling standard, all they are interested in is the money and not the customer experience, the senior management is full of bullys with no regard for anyone !!! STAY WELL CLEAR
Thank you for your review JamesWe are delighted to read about the service received from Jodie, and the fact that you are settling in so well to your new home!We really appreciate you taking the time to share this feedback with usKind RegardsGleeson Homes
1/5
TrustpilotDon’t Buy From Gleeson
Gleesons are about as useful as a chocolate fireguard, they was ment to come out and fix our french doors as they would not lock, site manager had sent some and they have now made it even worse but gleesons think not being able to lock your doors is okay, they are an absolute joke
Hi Owen, I am sorry to hear about the experience you are having with Gleeson. I have passed your details over to our customer care department and our regional team and someone will be in contact shortly. Thank you.
5/5
TrustpilotFirst time buyer experience
From the moment I stepped inside the sales office at The green in Blidworth, I received nothing but 5* friendly and professional service from Mary. I would highly recommend
Thank you for your review Emily.We will be sure to feed back your lovely words to Mary, and we are pleased that you are so happy with the service she has provided.Kind RegardsGleeson Homes
5/5
TrustpilotI am going to buy new build house from gleeson northbeck-grange
I am going to buy new build house from gleeson northbeck-grange there's Genil she is dealing me. i really appreciate her she is so kind well trained and very professional
Thanks you for your recent review.We are glad to hear that Ginell is providing you will an excellent service.We will be sure to pass on your comments, which will be gratefully received!Kind RegardsGleeson Homes
2/5
Trustpilotslow to rectify issues, roads left unfinished
been in our house around 3 months, still waiting for our drive to be finished with final layer of tarmac as currently cannot get car onto the drive due to the size of the kerbs! have been told that nothing can be done til the council adopt the roads and paths. roads are also in poor condition with pot holes, raised ironworks and most of the kerb stones broken. just glad we didn't pay a lot!
5/5
TrustpilotAmazing 🤩
All staff very friendly and approachable. Kept in contact throughout the process and updated with progress not only on the house but with the solicitor and mortgage progression .Would 100% recommend Gleeson to friends and family .Well done guys you’re all fantastic 👏 x
5/5
TrustpilotWe love our Gleeson home
We love our Gleeson home! Been in 6 months and if it wasn't for Gleesons offering such a good value houses we wouldn't be living together! All our reported "snags" have been sorted quickly and the customer service from start to finish has been always amazing! Would always recommend Gleeson to friends and family!
Hi Natasha, thank you very much for your review. We love to hear about our customers experiences and their home buying journey.
5/5
TrustpilotGood Experience
John at Bracks Farm took us through everything in detail with additional explanations as needed. No rush at all.
Thank you for your review AlanWe are delighted that john was able to answer all your questions, and we thank you for taking the time to leave us a review.Kind RegardsGleeson Homes
1/5
TrustpilotOutside tap
Had an issue with my outside tap, reported it after only living in the house 2 weeks, cancelled it cause it started working, reported it again in Dec, defect declined saying its weather related. Since found out many people on the estate had same issues, therefore not weather related and an actual issue with the tap. Been living in my house 6 months, biggest mistake of my life buying a gleeson home
5/5
TrustpilotAcklam gardens site - mortgage
I have recently just purchased a property in middlesbrough and the lady who helped me from start to finish called linda was absolutely superb, she is a credit to herself and gleeson homes themselves.Fantastic hard work from linda to help us through the mortgage application and was always the backbone of the process.Highly recommend!
Hi Daniel, thank you very much for your review. We love to hear about our customers experiences and their home buying journey.
1/5
TrustpilotStill waiting for the house to be finished 22 months after moving in!
Well, we've now been in our house for 22 months and Gleeson STILL haven't completed the work! The rest of the estate has been completed but we have not had our driveway done. Gleeson promise month after month that it WILL be done, yet here we are still waiting. Worse experience we've ever had. If I had £1 for every apology they offer, I could pay my mortgage off.
5/5
TrustpilotFantastic support from Tina Walker
Fantastic support from Tina Walker. She could not do enough for us and helped facilitate the sale.
Thanks you for your review BrettIts great to hear how well Tina has looked after you, and we really appreciate you sharing this feedback with us.Kind RegardsGleeson Homes
1/5
TrustpilotTake your hard earned money elsewhere! This company does not care. Don’t purchase a gleeson homes unless you want hell on earth.
Do not ever buy a house from gleeson homes! Take your hard earned money elsewhere. They are an absolutely disgusting company to deal with, they always deflect blame onto the customers rather than admitting liability themselves.We have had blocked toilets for 7 months BECAUSE OUR PIPES WERE FILLED WITH EXPANDING FOAM! It took them 7 months of over flowing toilets, a huge leak on Boxing Day, my cat sick and admitted to the vets for them to actually discover they had filled our pipes.I made a complaint and the response I got was that it happened because too many people were involved... too many people were involved because nobody in this company responds to you so you take things further. I had the blocked toilets logged for over a month the last time until someone actually did anything and still then they did nothing. They left us over the whole Christmas period unable to use our upstairs facilities!!! We could use the downstairs toilet and all this while we have a young baby in the house.I’m currently contacting all local papers and radio stations to make them aware and others aware of this awful company.
5/5
TrustpilotMortgage application
I had a beautiful customer service experience with Jackie making the process very smooth and stress free.
Tahnk you for your review DennisYou lovely comments are very much appreciatedKind RegardsGleeson Homes
5/5
TrustpilotThis review is purely for the sale…
This review is purely for the sale advisor and not the rubbish company the only good thing about this company is the sales advisor who was so helpful and sympathetic towards us and our needs. She went above and beyond for us would never recommend buying a gleesons home but the sales advisor debrah was lovely
5/5
TrustpilotTaking its time but good intentions
I initially gave 1 star but to be fair to gleeson and the lovely workers here at hays Park they are sorting things out love the house and location just a few bits left to sort but confident they will sort it I would recommend this development to any prospective buyers
Hi Julie, thank you very much for your review. We love to hear about our customers experiences and their home buying journey. We are glad to hear your problems are being resolved. Thank you
5/5
TrustpilotDream experience!!
Been in our new house around 8 month now, I could not recommend the gleeson blossom park team enough! The service throughout was fantastic but the aftercare exceeded expectations! Micheal and gavin site team have been great. Only downside not having an emergency out of hours number like other builders however I’ve been informed this might change in the near future. Thank you gleeson for such a lovely home and experience!!
5/5
TrustpilotSurprised by the bad reviews
I have been really surprised reading the reviews about gleeson. From the first day we went in the sales office to the present day having been moved in two months, the service by Gleeson has been spot on. Had a couple of snags when moved in but these were fixed within 72 hours without issue. Would definitely recommend purchasing a house on Hawthorn Fields.
1/5
TrustpilotPoor customer service
Poor customer service, non professional behaviour, trying to sell house without permanent sewage & Electrical connections.
Thank you for your review MajidWe do not have any details on our systems relating to your name. Please can you advise us what development you have visited, and provide some contact details by emailing customercare@mjgleeson.com so that we can look into this matter for you further?Kind RegardsGleeson Homes
5/5
TrustpilotFirst time buyer.
First time buyer.Sarah at hays park has been noting but helpful and we can’t wait to see the final build.
Thank you for your review OskarWe are pleased to hear about the service Sarah has provided, and we thank you for taking the time to share your feedback with us.Kind RegardsGleeson Homes
5/5
TrustpilotGreat value and service from Gleeson Homes
Great support from Jodie during the buying process and help from the site team.
Thank you for your review AndyWe really appreciate your feedback regarding Jodie and the site team, and we thank you fo taking the time to share this with us.Kind RegardsGleeson Homes
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