Gleeson Homes Midlands Sutton-In-Ashfield reviews

★★★★★ 5/5

Trustpilot

Been in my house a few month now in…

Been in my house a few month now in Ashington. Have to say I have had nothing but a superb experience from the beginning. My purchase was delayed by covid but I wasn't bothered and allowed me to complete late summer which was better with lighter nights. All the staff seem to have changed but they have all been superb, and the aftercare so far has also been surprisingly good. I recieved a welcome hamper at the start and even got a call direct from the director in the main office to ensure I was happy! A few faults but when I complained about them they were dealt with in good time, and they have also never stopped building more houses with covid, which is a good sign. The site is kept as clean as it can for a building site.I don't understand why the reviews are so bad unless it's completely different company to the one I have dealt with.Best of all the same house design which I bought is now on sale £4000 more than what i paid so my house will hopefully keep going up in price!All i can say is well done gleeson and thank you, and please don't be put off by the bad reviews. I can honestly say all the neighbours I have spoken to have the same opinion as me

No1 · 12 November 2020

★★★★★ 2/5

Trustpilot

No such think at customer care support

I’ve lived in my Gleeson cork home now for 8 weeks and believe I have given it enough time to provide an honest review. If I did this prior to moving it would of been 5 stars, I couldn’t fault the sales and customer service I received prior to moving in, I felt cared for and supported every step of the way and literally from moving in, ditched. The issues I’ve faced over the last week have been far from small snags, I’ve had blocked toilets, a bath which was left with water in for two days before I kicked off such a stink on social media that it was then fixed. My kitchen still isn’t finished, my driveway and path isn’t completed, and I’ve been left with a hole in my living room wall for the last month. I have lumps of concrete under my carpets... The worst part is the lack of care and support, you’re either ignored or really have to shout and complain before you get a response where Gleeson just blame someone else. I hate confrontation but felt like I’ve been pushed into no other option, my new home experience has been totally ruined and i now feel unhappy and trapped in an unfinished home. My neighbours moved in at the same time as me and we’ve all had a similar experience and not one of us have had a positive experience. I’m just grateful I have lovely neighbours because there really isn’t much else positive to say.You life and learn, you get what you pay for.

Lindsay · 10 November 2020

★★★★★ 1/5

Trustpilot

AVOID GLEESON

Had our demo a week before receiving the keys for our new house, found a few snags and touch ups to be done which gleeson had a week to get right before we received the keys a week later.After receiving the keys a week later we found there was snags that hadnt been done and the cleaners had not been to tidy the mess. I explained we was having carpet put down the next day at 10am so lumps of cement would need scraping off the kitchen floor (one of the snags on demo) otherwise we would be able to feel it through cushion floor and the house still needs cleaning.I was told to leave a key and the cleaners would be there at 8am to clean and the floor would be scraped. I went to the house the next day at 10am to find nothing had been done. NOT HAPPYThe road to the house is clearly not finished and raised up way too much which has caused damage to both of our cars due to the front bumpers scraping on a slope in the road, We reported this and the response we got was "just be careful for now" I think this is disgusting and they shouldnt be moving people in if the road is not suitable for cars to be driving on. There are drains and man holes raised excessively due to the roads not been finished which is a major tripping hazard,Its been a week since receiving the keys and still the road and some snags from the demo have not been done (2 weeks after demo) and now i have to pay for both of the cars bodywork to be done👍🏻Customer care at gleeson is a joke

Anon · 6 November 2020

★★★★★ 5/5

Trustpilot

Very friendly and reliable team

Very friendly and reliable team. Great communication throughout the buying process and after care.

Daniel · 17 May 2024

★★★★★ 5/5

Trustpilot

Amazing service throughout

Amazing service throughout - zara was extremely helpful and approachable, answered all my questions whilst remaining friendly and professional.

Alex · 5 February 2024

★★★★★ 1/5

Trustpilot

Shockingly Bad Customer Service - Avoid

I bought a house on the Hilltop Park development and although there were small problems the purchase went quite smoothly. The problems started when we had completed and moved in! Defects reported were never resolved and didn’t even have a response or follow up, formally complained but again with no outcome at all! 8 weeks after completing our purchase the house still isn’t right. The contractors on the site treat our land like a building site parking construction equipment on my drive!Shockingly bad customer service with non existent follow ups. Use another developer and avoid Gleeson!

Steve · 28 September 2020

★★★★★ 5/5

Trustpilot

The customer care I received was…

The customer care I received was impeccable. I was kept informed on every stage and the after care has been faultless

Helen · 17 December 2023

★★★★★ 1/5

Trustpilot

Awful company... give a wide birth!!

We bought a house with Gleeson's sometime ago. The house itself so 'ok' for a low end builder. We later found it had been fitted with an obsolete central heating system which meant finding replacement parts were difficult. Also when later having a electrical safety check I found the smoke alarms were 5 years old when fitted. The roads around the estate were never finished and were taken on by the local authority years later. What ever you do do not take a equity deal with this builder, they will be aggressive, obnoxious and make false promises. They use the word 'customer care', which is a complete joke, they do not care and quite the opposite in fact seem to enjoy your anguish. They are a cheap builder and do a reasonable job of the building work itself. I had no issue with the sales staff or the trades men, just the suits. We have since moved on and bought with another builder, completely different experience. Please think twice and save yourself some heart ache before buying with Gleeson.

David · 26 September 2020

★★★★★ 2/5

Trustpilot

So relieved we didn’t buy with Gleeson

So relieved we didn’t buy with Gleeson! Feb 2019 we were really interested in a particular house at Ransom court. The sales rep was very encouraging however couldn’t tell us how much the house would be, despite them having sold a couple of the same type already. We knew previous prices but apparently it’s normal for the prices to go up as they build?! Why advertise at the lowest price then?We were told we couldn’t reserve early, had to wait till the house was released then come down in person and reserve. First come first served.The house we liked would be up for reserving May/June 2019, they promised us. We kept revisiting their website, watching like a hawk to see when it would be released.In the meantime, learning about all the ‘extras’ that you have to pay for. Stupid things like if you want grass in your garden, if you want a fence between you and your neighbour, if you want flooring, if you want a shower fitted to the wall, all extra costs!And the covenants are ridiculous. You own the house, it’s freehold yet you still pay monthly fees, you can’t change the colour of your own front door, you can’t do anything to your own front garden, you can’t have a shed in your back garden of certain sizes, you can’t breed your pets. A nice little dictatorship.We visited the site regularly to see progress and came across a lady exiting her house (same type we liked) and spoke to her. She showed us around her home, spoke of how disappointed and duped she felt.Spoke to another man who mentioned burst pipes, cracked this and broken that all within his first 2weeks of moving in. Anyway, the house took forever to be ‘released’ (they’ll promise every day for months that it’ll be next week). In that time we found another, non new build, put an offer in, it was accepted and we moved in. This house is amazing, same price as what that Gleeson house ended up being but we have an extra bedroom, extra reception room, and garden at least 5x the size.It’s Sept 2020 and we drove by Ransom court, that house we had our eye on still is nowhere near complete. The ‘roads’ and paths in that development are basically a building site, potholed dusty uneven ground even in ‘finished’ parts. (Some houses don’t even have paths infront which aren’t wheelchair/buggy friendly).We’d still be waiting to move in had we listened to their empty promises yet here we are, a year into our amazing, non Gleeson home.

Gleeson · 21 September 2020

★★★★★ 1/5

Trustpilot

Bad burglar alarm

We paid £700 for an burglar alarm in our Gleeson home. We had problems turning it off after a power failure and the site manager couldnt help. We had a new box fitted which proved the original was defective. After another power failure the internal alarm bleeped every minute, all night, with no way of silencing it. I'm now going to kill the system. I'm going to look for a decent system, as the infrastructure is already there that should be easy to install.

Woody · 4 September 2020

★★★★★ 1/5

Trustpilot

Gleeson homes have no respect or concern for residents

The houses are OK but they have no respect for the people who live on their estates. They store all their building materials on the grass in the centre of our development blocking views of roads for traffic going past. There have been multiple near misses due to this. I've warned the site managers several times, they don't care.The roads are covered in mud, my car keeps getting covered with dust which I then have to pay to get cleaned. A few weeks ago I got a new car, straight out of the showroom, parked it on my driveway and the next day it was covered in mud and dust. I asked Gleeson to pay for it to be cleaned and they just ignored me.I was threatened with legal action for parking my Landrover almost out of sight on the grass beside my house. I replied that parking my Landrover on the road would be dangerous because my house is on a bend and my driveway only had space for one vehicle. Another threat of legal action so I put it on the road. In less than 2 months it was written off when another neighbour skidded on a patch of ice (CREATED BY POOR DRAINAGE courtesy of Gleeson) and smashed into it.Once a house is sold they don't care about the occupants.

Mike · 21 August 2020

★★★★★ 5/5

Trustpilot

Great value, great service

I absolutely love my house which was extremely good value for money. I’m not saying it’s first class, but the quality is good for the money. You can’t buy a Ferrari for 10 grand so dont expect a luxury mansion for 140 grand.The gleeson staff are all very helpful and couldn’t do enough for me. No issues throughout the whole process, and even the defects I found got dealt with swiftly. As others have said, don’t listen to the negative rubbish on here, I can’t recommend gleeson enough

Gateshead · 15 August 2020

★★★★★ 5/5

Trustpilot

I highly recommend Gleeson homes!

I highly recommend Gleeson homes!Very professional, Karen and Stuart are lovely and was so helpful in the process of buying this new home. Not to mention the houses are immaculate and very nice.

Georgia · 4 December 2024

★★★★★ 1/5

Google

The sales staff were completely uninterested in our requirements for a house and didn't listen to our needs and desires. They appeared to be uninterested in achieving a sale from us as "they're new builds and everyone wants a new build". The system is a first come first serve system for reservations, leaving you feeling very under valued despite jumping through all the loops they ask you to. I would not recommend this development.

Rachel · 24 November 2021

★★★★★ 5/5

Trustpilot

Very friendly and accommodating when…

Very friendly and accommodating when asking questions and being shown around the plot

Mr · 21 May 2024

★★★★★ 5/5

Trustpilot

Julie & John Gutcher very excited!

Really thankful for helpful advice from Alison & Kirsten at Crawford Park, Northumberland. Nothing has been a bother & my Finance & I secured a plot which will be completed just before our wedding date. Properties are very affordable & attractive.

Customer · 15 January 2022

★★★★★ 5/5

Trustpilot

I love my Gleeson home!

after reading through a lot the reviews on here, I feel like I’ve been dealing with a different company! I have recently moved into my house on Linkswood Park and I’m incredibly happy. the site team on my development are absolutely brilliant, they are all so helpful and genuinely care. they are willing to do anything they can to keep you happy in your new home. the only issue I’ve really had is that before completion, at times the communication with the sales office wasn’t the best, however that’s baring in mind we were in the middle of a global pandemic. as someone else has said, please go onto Instagram and have a look at how many people are happy in their beautiful Gleeson homes, you won’t be disappointed!

Katie · 6 August 2020

★★★★★ 1/5

Trustpilot

Just appalling. AVOID.

Appalling Customer Service. Infact, I don't think "Customer Service" is a term that exists at Gleeson Homes. We were buying a property on the Model Walk site in Creswell and they delayed the completion date by six months, just days after pushing us to get our mortgage arranged and our extras paid for. We sent an email to head office asking for an explanation and reassurance, as the sales office staff "couldn't tell us" what was happening and then our solicitor called and said that Gleeson cancelled the sale.I drove to the head office in Sheffield and calmly asked what was happening and the lady on reception said they have a policy where they will not speak to you in person, I would have to write. After a stressful week and many trips to the sales office, where the sales lady broke down in tears and said she isn't allowed to talk to us as "the head man" has said the sale has been cancelled, we received a letter with no apology saying "We aren't going to meet your expectations" and it's best that we cancel the sale. Nobody would explain why. All we did was ask a question, wanting information about our reserved property - which forms part of the Consumer Code for Builders. Gleeson simply do not care.We waited and saved a bigger deposit and purchased a home with a different builder, best thing we did. Just look at the other reviews.

Rob · 21 July 2020

★★★★★ 1/5

Trustpilot

I wish I had never ever purchased a…

I wish I had never ever purchased a house from Gleeson! The driveway is made from aggregate which is not even. As our plot has a shared driveway with a number of houses the drive has caved in where vehicles have been driving on and off. As the ground is uneven my partner fell over causing an injury. I brought this to Gleesons attention - this not being the first time. I explained the entrance into our driveway should be concrete so it’s even and safe for us to get our bins in and out without falling over and causing injury. They said there is nothing they can do - shock! I’ve only been in my house for 12 months and already want to move!

Emilie · 18 July 2020

★★★★★ 1/5

Trustpilot

Very poor company the workers playing…

Very poor company the workers playing come catch me around the tractors and running over my fresh new turf

Consumer · 16 January 2024

★★★★★ 1/5

Trustpilot

Warning

Before you consider buying a home from Gleeson, you should be aware of the type of people you will be dealing with. Customer service is without doubt the worst I have dealt with. The build quality of the homes also matches the quality of the customer service, everything is done to a poor standard and without any quality control. Back to the 'Customer Care'. Since moving in I must have contacted Gleeson's over 30 times about various issues some extremely serious and have received only a handful of replies, all simply refusing to take any responsibility and offering no help. Most communications go unanswered or you get promised a 'call back' that never comes.I short as you can see see from almost all the reviews, buying a home from Gleeson's is a terrible experience. Please avoid any dealings with this company they are a joke.

Rick · 10 July 2020

★★★★★ 1/5

Trustpilot

Avoid, the negatives only appear after the sale

A list of long faults that are taking an age to get dealt with for a start and in some cases the faults are not being recognised as faults. Didn’t put on a side gate I paid for, eventually put it on but, rather than a path they have used soft soil and refused to change it. Utter cowboys.

David · 27 June 2023

★★★★★ 1/5

Trustpilot

I cannot believe this company is not…

80% of your customers on here had a terrible experience it's one of the worst reviews of a company on trustpulot -are you not ashamed ???I cannot believe this company is not being investigated I even contacted NHBC and they didn't want to know obviously with the owner being a gypsie they are to scared . Anyway push for compensation .i wrote to the local paper and tabloids and copied gleeson in and they soon offered me compensation . Ask for subject access request for all the information they have on you it's a legal requirement for them to send you within 40 days of your request . It makes very interesting read and certainly helps toward your case....also be aware when they fix one issue it leads to another issue . I won't go into it but just remember this

D · 21 June 2020

★★★★★ 5/5

Trustpilot

Excellent customer service with…

Excellent customer service with friendly behaviour makes us happy, well done, Jackie Acklam Garden

Jahanir · 21 April 2024