Gleeson Homes Midlands Sutton-In-Ashfield reviews

★★★★★ 1/5

Trustpilot

Gleeson could care less about you or your new home!

Gleeson Homes… well it’s a shame you can’t buy your first home, twice, because Gleeson have done nothing but make it a hellish experience. And the worst part is they couldn’t care less.June 2022 we got the keys to our house after already being messed around by Gleeson. Communication from day one of reserving our plot was absolutely abysmal.The day before we officially completed on the house and got the keys we found out our turf which cost nearly £800 wasn’t laid. Also a 1m strip of the length of our plot was also being occupied by Gleeson. Just reminder that we were no pre-warned about this and a waiver was presented on the day when the sales agent realised we were completely unaware of this.We agreed they could use our land for 8 weeks, which we signed the waiver for and were told once they had finished doing what they needed to do our turf would he laid and we’d have our land back. Fast-track to December 2022 basically nothing had been done - we never even had a temporary fence between our rear garden and an active building site. Our front lawn was also just used as a dumping ground for construction material. The number of “it’ll be done in two weeks” we had up until this point became a running joke.So already we have been massively let down, not only did we not have the house we paid for or turf (meaning the garden was completely unusable), we were also constantly lied to by the site manager who claimed weather was the issue, even though no fewer than 10 complete houses were built and residents moved in since we moved into our home. The true reason they didn’t progress was the house next to ours was not selling so they decided not to finish it meaning they had to continue using our land.We were offered good will gestures at the time we got our keys as an apology for not advising us of the issues in the first place, these good will gestures were a few extra paving slabs to the rear. Free-fencing was floated as a goodwill gesture but these fences were to be put in anyway so we’re not a goodwill gesture at all. I must say we did also get a free £75 side gate which was offered by the site manager after about 20 weeks of us waiting to have our land and garden back.Around comes February and with the help of a new sales agent and Gleeson’s contract manager we finally had our turf laid and usable garden. The front lawn also had to be relaid due to the damage builders had caused. However obviously February is much more than 8 weeks since June… in-fact it took a total of 32 weeks. We had never given our permission for the land to be used beyond 8 weeks but what choice did we have?There were of course the usual snags that come with a new build house. This is now also becoming and absolute farce to resolve. 3 separate days me and my partner have taken off work to be available for the tradesmen to come in a complete the works. 3 days we have been completely let down with tradesman apparently going missing and when they did arrive having no idea what they were actually there for. Today is our third day waiting around for them but the work is not going to be completed today so we are going to have to take another day out of work and our lives to wait for Gleeson. Is 8 months not already long enough?We have been the through the whole complaint procedure with Gleeson and even had directors at our house to discuss our complaint. There’s not been so much a sorry. Gleeson simply do not care what type of service they offer to their customers. Gleeson do not value their customers time. Gleeson couldn’t care less about the safety of the residents on their developments. They couldn’t even deal with a complaint properly. At every stage they had the facts wrong even though we had detailed them in black white multiple times to them.We are also not an isolated event on this estate. We know of 8 residents just on our street dealing with the same challenges.What do we do now? Gleeson have already told us they are not bothered by our complaint and that we just have to suck it up. So who do we complain to now? How do we get what we paid for, and some compensation for our land, time and the distress Gleeson have caused?A house is not a small purchase so please if you’re looking for a new build, steer WELL clear of Gleeson, they are simply not worth it. Give your well earned money to somebody who cares and will give you the home you deserve.There is so much to this complaint including tradesmen urinating in view of our property, our Ring cameras have even picked it up. But like I say Gleeson couldn’t care less.Please please do not buy from Gleeson.

Jonah · 20 March 2023

★★★★★ 5/5

Trustpilot

Crown Gardens

Me and my partner bought our first home on this site. Throughout the process, we dealt with a lady called Amaara who guided us the whole way through. No question was too much and all of the team at this site are more than happy to help with anything we needed. Would 100% recommend especially as first time buyers, as we were unsure on a lot of things, things would have been a lot more confusing us if it wasn't for Amaara!

Nicole · 12 April 2024

★★★★★ 5/5

Trustpilot

Met Andrew at the Bearpark development…

Met Andrew at the Bearpark development , pleasant and helpful , very informative and answered all our questions and queries , will hopefully be proceeding to purchase. Steve and Clair

Steve · 5 September 2026

★★★★★ 5/5

Trustpilot

Plot 28 spring mill

Me and my partner are currently in the process of buy a 3 bed house from gleeson and from the very first day they have treated us with respect and the best customer service. They have walked us through everything and always answered are questions. They ring every week updating us on the house and what stage the house is at . We have mainly been dealing with Victoria from spring Mill who is amazing!! And makes you feel comfortable during the whole process . I've also met the site manager and assistant manager who are both lovely gentlemen and informative about the house . As a young couple being first time buyers I won't recommend any other new build company then Gleeson.

Zoe · 5 April 2024

★★★★★ 5/5

Trustpilot

Incredibly helpful sales team with brilliant knowledge

This is my first New Build home in over 30 years of home ownership. The staff at all sales sites are incredibly friendly and helpful. I have been extremely well looked after by Toni at Harriers Croft Development and Lee at Saxon Grange - both working together to ensure that I make the right decision for myself. I am incredibly grateful to both of them, and I look forward to moving in, having now reserved my own plot!

Kerri · 12 May 2024

★★★★★ 1/5

Trustpilot

No Building Regulation Certificate or Planning permission certificate.

I have been in my Gleeson home for just over 2 years and not had many problems, the odd snag but what you would expect in a new build home. I am now however coming to sell the property and have just found out no building regulation or planning permission certificates have been issued… 2 years after completion!! How can Gleeson sell properties with no building regulation certificates?! I have been in touch with the customer care team who have said speak to the solicitor used. I have then spoken to the solicitor who said it is a failure from the developer… so going round and round in circles. I am now seeking legal advice as the properties within the whole development should not have been completely sold until these certificates were in place. I’ll update the review pending an update if I ever get one from Gleeson.UPDATE: Waited three weeks for an update for Gleeson to confirm the works were being done yesterday. What a surprise no one showed up, range them again for them to re-confirm the works were being done today. Shock surprise they have only pulled up some flags, no ramp built and no further progress. Absolute joke of a company continues!

Lilly · 3 April 2024

★★★★★ 5/5

Trustpilot

Great experience, very helpful

John was a fantastic help at the Bracks Farm estate in Bishop Auckland. I felt John always had time for me and my partner and was very helpful.

Courtney · 14 June 2024

★★★★★ 5/5

Trustpilot

First time house buyer

I have recently started the process of buying my first house at Hays Park. I visited Sarah the lovely sales executive there, three times before paying the reservation fee and beginning the buying process. She had provided me with invaluable support and advice and is never in a rush or pushing a hard sale. She is friendly, highly knowledgeable and considerate of others. Overall it has been a great experience so far.

Sidra · 21 August 2024

★★★★★ 5/5

Trustpilot

Jackie was helpful.

Jackie was helpful.Right from the phone call to viewing.She's got excellent customer service skills and I hope to get my first house soon.Thanks Jackie

Abbey · 15 August 2024

★★★★★ 1/5

Trustpilot

Avoid.

Avoid.I reserved a house last Feb and was so excited. My journey started well and then it got worse and worse. Delays happened where i was close to my mortgage expiring, they laid the wrong floor tiles and i had a professional snagger come who found 150 snags on my 2 bed property. I asked for compensation for the stress and got told they don’t do compensation and i could always pull out…great customer service, you get lied to A LOT. The workmen who came to fix some snags cause damage to my property. Gleeson rejected so many of my snags as ‘duplicates’ but they weren’t and then got told they wouldn’t fix them if i challenged them? Like what the hell! My neighbour has had 4 leaks and they won’t compensate them or replace their damaged flooring from it. The company is honestly the worst. Poor customer service and the people that work there don’t even know the meaning of it. The attitude of Regional Managers go right down to the workmen, no respect or concern for their customers so you get poor quality work and experience. Salesman was good on my site but again was lied to several times. The work i’m having to get done to the house is costing me a fortune and they just don’t care! They may be affordable homes but there is a reason for that!

Jade · 27 January 2023

★★★★★ 1/5

Trustpilot

Warning to everyone

This is for all the people out there who take the time to read these reviews.After a recent report that my dad had put on the gleesons trust pilot, involving serious issues within our property which could have caused fires, the customer care team have now blocked him from putting on any more reviews about the company. I am absolutely outraged that they ignore your concerns and whenever we have reported serious issues, they have swept us under the carpet. So please just be careful if you are considering reporting any issues within your property that you could be warned off.

Sarah · 7 March 2024

★★★★★ 1/5

Trustpilot

Don’t waste your time and money …

Gleesons say as a responsible developer, they will deal with genuine issues and that customer care team are committed to resolving any valid warranty issues for you, so when head office email customer care to get in contact with you it’s not very clear when that might be ? Same day , next day , next week next month because I’m not psychic!!! But I am frustrated and angry with this company’s care team that show disregard to customers who pay a lot for their home, upon contacting customer care and leaving messages and a contact number they can’t be bothered to contact you

Mr · 4 March 2024

★★★★★ 5/5

Trustpilot

New home

We have just moved into our new gleeson home at Sutton Heights after running our own bed and breakfast for 30 years and we love it here. We had Richaella who guided us through the whole process of purchasing the house. She was always available to answer any queries we had, even on her days off! She has even been to check on us and make sure we have settled in, that’s what I call good customer service. Alan the site manager is the guy to go to if you have any worries, such a top bloke! Thanks, Tina & Steven.

Tina · 3 March 2024

★★★★★ 1/5

Trustpilot

SHOCKING

The start was great, put our deposit down and reserved the plot and sorted the mortgage. We were told the house would be ready between November and January, first lie. We were told something was wrong with next doors house which delayed us, we were then told February, then March, then April and then May which we said absolutely not a chance, you get it done April as I was due to have my daughter in June. As they kept delaying us we then had to get 2 mortgage extensions which the second one we were told wouldn’t be accepted (luckily it was) the day we were suppose to get the keys after a week of living with family due to having to move out our other property early. All well at first until we noticed the bath panel was cracked. Had this replace 3 weeks after having no bath panel for it to then be replaced by another cracked one. We couldn’t be bothered with the hassle so we left it and now have a hanging bath panel which we will replace ourselves. A few months go by and we have water pouring from under our sink. We rang gleesons and they said turn off the water the on call plumber will be with you within 6 hours. 6 hours without water with a newborn? Not acceptable. We called a friend to come and stop the water leaking and source the issue. Issue being that the rubber ring to seal the pipe had not been put on. £800 flooring ruined. Asked gleesons for compensation for this to replace our flooring due to it being their fault. They said no, due to having our friend out to look at it instead of letting the gleesons plumber fix it. Told our neighbours and both sides had the same issue. Onto the next June 2022 over a year after moving into the property, phone call from the neighbour, the fence is in the wrong place and the boundaries are supposed to be in different areas which meant we had no access to the garden from the side house. Went into the gleesons office and they said they would sort it, waited 2 months before anybody moved the fence. I had discussed some issues with the property with other buyers, Leanne the sales assistant then told them about the fence issue which I had not told them about. Breach of confidentiality in my opinion. The roads on the Dane park site have been atrocious, pot holes that have ruined suspension in my car, not only mine but family and friends that have been to visit. When they FINALLY paved the road it took them 3 weeks which meant having to park my car at the end of the street and walking back and forth with bags of shopping, carrying my newborn in her car seat and a lot of messing about for anyone. There is now a massive curb to get into Hooper Close which again is damaging cars. No regards for their customers property. Drains are blocked constantly, had awful sewage smell coming from my loft which was put down to the blocked drains. I have had people unblocking the drains on numerous occasions and have been told it’s due to the rubble from ground work going into the drains.I have discussed issues with other homeowners in the Dane park development and we have been told that Gleesons would now like to take legal action against us. Hilarious in my opinion.

Anonymous · 28 December 2022

★★★★★ 5/5

Trustpilot

Well done Karen and Gleeson Homes!

I have recently bought a home on the Vickers Grange site from Gleeson Holmes. Karen in the sales office has been superb! She is knowledgeable, considerate, happy to make suggestions, clarify information and the ultimate professional. Nothing was too much trouble. What can be a very stressful event, Karen brought calm and clarity to the situation. Well done, Karen, you're a credit to Gleeson! The standard of what is on offer from Gleeson and the product suppot package is excellent.

Customer · 26 February 2024

★★★★★ 5/5

Trustpilot

Big shoutout to Dina at Middlestone…

Big shoutout to Dina at Middlestone Meadows! She has been amazing with myself and my partner being first time buyers, she’s went above and beyond and is so professional too! Thank you xx

Ellie · 5 February 2024

★★★★★ 3/5

Trustpilot

Three stars at a push!

We moved into our home in 2022- We had a couple of snags but nothing major and overall we were happy with the build, all of the issues were fixed when the builders etc were still on site and our site manager was great. Since then its impossible to get a response from anyone. Our driveway remains unfinished, this was supposed to be topped and all of the broken and rotten wood replaced. We were told they would be back after Christmas but we cannot get a response from anyone on a date when they are coming. We have sent emails and called head office but nothing. Quite a few of the houses on our site were later sold to rental companies who now rent them out, even though we were told during purchasing that all houses would be owner occupied. This is not so much an issue but what is, its that all of the rented houses are finished, all driveways looking lovely yet here we are 17 months later and still waiting. Our road is left unfinished with lots of old bricks left at the entrance to the estate leaving it looking very scruffy upon approach. Also, our plot is at the beginning of the estate, we have been offered absolutely no boundary to the green space leading down the side of our house (which has been left very muddy and boggy and again looking a complete mess) not the image we were provided with and told it would look like. We have people walking across our front garden and dogs fouling on it most days meaning we are going to have to supply our own boundary to protect our property. We are plot 46 on Willows park if anyone from Gleesons reads this and wants to get in touch. We have emailed and called but you do not respond. Three stars is for the actual property which we like, not the mess at the side of our house, lack of boundary or the fact our driveway has been left with no response on when we can expect our home to be completed.

Customer · 23 February 2024

★★★★★ 5/5

Trustpilot

Louise Bhogal sales executive Northbeck Grange

Louise my sales executive for my house at Northbeck Grange has been exceptional throughout the process for reserving my property, very professional I have not worried about anything having Louise by my side she made sure the whole process was as smoothly as possible she has kept me in the loop from the start and I know I have her full support until everything is completed. Not only is she fantastic at her job but a lovely humble lady too always smiling can’t thank her enough

Kalsoom · 15 December 2022

★★★★★ 5/5

Trustpilot

Excellent communication and help from…

Excellent communication and help from Adrian at All Saints. Always smiling, friendly and welcoming.

David · 30 April 2026

★★★★★ 1/5

Trustpilot

BUY AT YOUR OWN RISK Erin Court Poolsbrook

Buying a new home should be a lovely and exciting time, I should be loving my new home but instead I'm angry, upset and stressed out with it. Wishing I'd not bought itAfter paying over two hundred thousand pounds for it, just to have it built by cowboy builders. There's no pride in what they do ( pictures back that up) Customer Care (DON'T CARES ) after they have your money.:Brick work outside uneven front & back.:Door frame not straight in living room leading under stairs.:Radiator not central under window in kitchen.: Cracked tile in en-suite shower.:Boxing in back of all three toilets badly done.:Plaster on stairs bumpy not smooth.:All 3 toilet leak water into the pan, no good when you have no choice but to be on a water meter.I could go on and on.38 defaults and the cracks have starting to appear all over really bad.If anyone comes round it takes three attempts to put right, just had enough from gleesons now.So gleesons are proud in what they build 😒Well if that's being proud then shame on you all, you've wrecked my happiness how many more are you going to wreck.

Gaynor · 21 February 2024

★★★★★ 1/5

Trustpilot

Stay away don't buy from gleeson

If you haven't bought yet its not to late to turn away there all nice in the buying process witch will catch most people out but once you move in then your see all the bad reviews are real!! I have raised a issue which needs sorting ASAP with still no one has even bothered to come and see me even tho I know they have to drive past my house to get to there office.

Glenn · 9 May 2024

★★★★★ 1/5

Trustpilot

I BEG YOU TO AVOID THIS COMPANY

I could honestly write a book on the countless issues we have had but I’ll do my best to summarise and hopefully save some people from the absolute migraine we have had over the last 20 months. Sales experience: nightmare. Constantly promised things that were then withdrawn, offered bribes to rush completion which again were withdrawn. Outright lies from sales advisor. After completion is a worse nightmare!Biggest issues we have had: - GAS LEAK. A pipe with a hole was installed. Fumes filling the wall cavity and into our toddlers bedroom. How on earth can this go unnoticed when inspecting the building?! Also took nearly five months for remedial works to be completed.- SEWAGE LEAK. Had a soggy skirting board. Contractor accused my partner of “having poor aim” and urinating up the wall. 🙃 it was a poorly installed sewage stack that had been leaking waste water from the en-suite all the way down the wall into the cloakroom. Again took months to complete remedial works -NO INSULATION. Missing insulation in whole front area of our house. No one took our complaints of mould, condensation, or temperature seriously until recently when the site manage discovered the cause. A month later and it’s not been sorted and customer service are extremely difficult to deal with.Overall:We had almost 90 snags. We expect some snags, it’s a new build, but some of them (including the above) are not acceptable. What is worse is, almost two years down the line, I am having to FIGHT to get issues sorted. Customer service is EMBARRASSING. Utterly impossible to deal with. Constantly make you jump through hoops and forever changing the goalposts! They do everything they can to avoid fore-filling their duties. Unprofessional workmen. I will stress, this is not all! We have had some lovely people in who have been sympathetic but some of them are more than questionable. We had one contractor visit us twice and on both occasions he was inappropriate. Comments towards my two young children (also stuck his head in my face, whilst eating, to smell my baby!!!!) derogatory comments and unacceptable language. He also went above and beyond to tell me how badly fitted our kitchen was. My car is damaged due to the poor condition of the roads. They have admitted fault here and agreed to repair but I’m still waiting (over 9 months) for the issue to be sorted before having the underneath and bumper of my car fixed. I would stress that I have thought long and hard about whether to publicly share our issues. We have provided Gleeson more than enough time to complete snags and given them the benefit of the doubt much more than they deserve. This is the corner we have been backed into.

Nicola · 19 February 2024

★★★★★ 1/5

Trustpilot

DO NOT BUY.

My second time leaving a review, this time due to Gleeson homes taking 0 accountability for their poor work, it’s actually laughable, recently we noticed swelling on the skirting in the bathroom and the doorframe, I took off the bath panel as the smell of damp was horrendous, only to be greeted with ROTTEN skirting, black mould covering the walls and falling to pieces, god knows what would’ve happened if I’d have not found this. I am currently 35+3 weeks pregnant and living with rotten walls and black mould, this house is 4 years old and is in a state you don’t find houses 50+ years old, they were quick to respond to my Facebook post showing images of the damage, which can I add, were all concealed, meaning that the issue had been there since the house was poorly built, however after sending them an email with picture proof I’ve today received a standard ‘you’re out of the two year warranty’ response- I could’ve told them I was out of warranty, like I didn’t already know. I’ve posted pictures of the damage on the INSIDE of the bathroom wall on their Facebook posts so please take a look. I’d also just like to add that whoever they employ to build these houses have no idea what they’re doing, they nailed our skirting board into radiator pipes… DO NOT BUY! Although they like to lure you in with the incentives I can tell you it’s not worth the THOUSANDS you WILL spend correcting the problems they caused. I’ll be contacting trading standards with a group of others who have had identical problems and not just from this site.Update: I was NOT told about the NHBC, you sent an automated email with the standard ‘you’re out of warranty’ - no other avenues are given but luckily for me people on social media have made me aware of this. As stated on the call I informed that the cheap £20 shower you charge a fortune for was rotting (no surprise there) so the EXTERNAL shower was changed to stop the issue reoccurring, just like multiple people on the estate have had to do. This DOES NOT explain why the shower PIPES were leaking behind the tiles and why the skirting board was nailed into the heating pipe. Thank you for your response although I presume this is only to make yourself as a ‘company’ appear better, however I stand by my multiple complaints and will continue to make possible buyers aware of the shoddy work continuously carried out by yourself.

Grace · 16 February 2024

★★★★★ 1/5

Trustpilot

Absolute Nightmare avoid!!!!!!

Absolute Nightmare avoid!!!!!!! Since moving into my property 10 months ago Ive uploaded countless defects all to be ignored even to be given responses such as a hole in one of the bedroom floors to be due to furniture on the carpet! (its in the doorway) The customer care team Ignore you at every Opertunity and Blame you the customer whenever possible. They Disriguard the issues without even looking at the house in person, And EVEN have the audacity to request us to sign off incomplete defects. SAVE YOUR MONEY,I have contacted the newbuilds home ombudsman and they are curently looking to my case if you havent bought DO NOT but anyone who has this could be an option guys.

Liam · 13 February 2024