Gleeson Homes Midlands Sutton-In-Ashfield reviews

★★★★★ 1/5

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Issue after issue been In house 18…

Issue after issue been In house 18 months now it started when garden wasn't to plan had big problems over that witch still wasn't done properly and cost me thousands to sort out.Missing bricks on the corner of the house under ground level so was covered up only found when digging for a post to be put in,( still not sorted) front door blown so wouldn't shut or open my other half was pregnant so couldn't use the door as she couldn't open it, they came to fix the door yesterday (took 4 months) and left a big gap around it the wind was coming threw it hasn't rains yet luckily Every job seems to be half a job,loads of people have had big issues only half of them get put on reviews. You pay alot of money for something and get this, you expect little thing to go wrong but major thing not good enough

Glen · 13 February 2024

★★★★★ 4/5

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Mixed bag

If you are a person with an eye for detail then you will be disappointed in the little things that you notice once you’re in and living there.Our experience was we were rushed in the diary for a ‘Home Demonstration’ by the Sales Executive at Pinfold Estate Gleeson to be shown around a home with no front or rear turf, an exterior light missing, fence panels unpainted, one room carpet missing, no wardrobes built (I could go on…) then told to complete in a few days which we refused until seeing a complete house. We requested the 2 week complete period giving them chance to resolve unfinished and were made to feel belittled and that we were holding things up.On completion day turf was missing front and rear and other items not completed as promised, at this stage our frustration was to a point of just not wanting to deal with them any further. The sale appeared more important than the house being finished up to a liveable standard.You can imagine how nice it was to deal with a dog going outside to pee in mud then deal with the paw prints on new carpets! Turf was laid a week later then told we can’t walk on it for 6 weeks (excellent!) The process for the snagging list is to take a picture then upload it to the site and a trades person will be on it to complete the work. That bit is easy and in theory should work, if someone’s actually finishes what they turned up to do. It was mainly painting, cracked grouting, sorting out no hot water to the bath (which was switched off by a previous plumber not turning the restrictor dial) vinyl coming unstuck in the bathroom, fence panels split.All quick fixes but if the job was done right in the first place it wouldn’t require reporting. The home is lovely and we are very happy with the build but all the problems having to be resolved by poor quality of work is avoidable. Nothings straight! Door handles drilled badly, door frames banged and badly bodged with filler, bathroom tiles uneven - things you notice more when you get in, and unfortunately people re-doing other peoples poor work. Who is responsible for checking quality of work is what I’d like to know. Site Manager appeared understaffed (as the same in any other industry) but it affects things. He was very helpful and at the end of the phone for anything I needed so thank you to Tony. Tammy is now back on board as his Assistant Site Manager and is well on the ball following up everything :)Would I buy another house from Gleeson?! Yes I would, they offer a fair deal for the money we spent but you have to manage your expectations, peoples quality of work let it down and speaking to other residents they share the same opinion.A couple of days ago our Assistant Site Manager called me and all the items were addressed that I logged on the portal which is great, however, the list is growing from noticing things.We’ve now been in for around 3 weeks and our home is very nice and haven’t experienced the nightmares that others have reviewed on here.2 stars not given out of 5: 1 for the manner of the sales assistant, we didn’t gel with her.1 for quality of finishing as mentioned before.Builder: Gleeson Estate: Pinfold, Bridlington, East Yorkshire.

Rob · 28 November 2022

★★★★★ 5/5

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Our happy place

We have lived in our home just less than a year we absolutely love it and like the development at Grangemoor Park the customer care team have dealt with all our snagging issues.The one person who I would highly recommend is Natalie who works in the sales office from showing our initial interest to the end of our sale she was helpful and understanding bearing in mind she had other customers to look after we always thought we were the only ones buying a house nothing was any trouble in fact I think if it wasn’t for Natalie being who she is we may not be living in our happy place now.

Dean · 12 February 2024

★★★★★ 1/5

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Gleeson is the worst company to deal…

Gleeson is the worst company to deal with its defects . At the beginning we was assured that any problems will be dealt with but as it’s been a year and a half we are reporting defects and we are getting declined for no good reasons !!! We have tried to explain over and over again and yet we are getting shrugged off !!! What is the point saying one thing and doing the complete opposite . Warranty of the house is offered and yet nothing you can do can resolve it ! Just avoid ! We have a raised so many defects and it just keeps getting declined blaming us rather than coming out and seeing the issue first .

Mariya · 12 February 2024

★★★★★ 1/5

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We have been in our home now on…

We have been in our home now on monteney park Sheffield for over 2 years, we was the last stage of the development. To this day we still have no street lighting on our road lots of groundwork still to be done. All you get when ringing gleeson homes is that there still waiting on a contracter to finish work, you should not have to pay nearly £200,000 for an house to have to look out of your living room window to an eyesore everyday. From the day we signed for our keys all we've been done is lied to and fobbed off, personally I think gleeson homes are a bunch of cowboys and wouldn't recommend them to anyone

Steven · 11 February 2024

★★★★★ 1/5

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New home

I bought my first home from Deborah at Holbeck Park. She helped make the process as smooth as possible by keeping us well informed about everything and providing good advice where needed. She is a very friendly person and a credit to Gleeson homes.I have had to update my review and change it as my house was given to me in a horrible state. Scuffs to the toilet, bannisters and paintwork around the house and flooring not put down correctly. I had mould growing in the living room which took 7 weeks to resolve. The builders came into my home with muddy shoes and I was promised new carpets, a few weeks later I was told the carpets will not be changed and instead cleaned. Almost a month and a half after getting my keys I still have not moved in due to the ongoing problems. The site manager is on hand to help, however the members of staff within the customer care team are unhelpful.

Yasmin · 7 February 2024

★★★★★ 5/5

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Can not say how amazing in every point…Jack and Steve amazing which made my journey complete xx

Can not say how amazing in every point in the journey can’t say enough of big thank you to the sales team Jack . I have had one minor point his a chipped board in my bedroom which Steve his amazing also checking that everything his ok with the house and wanting me to be happy with my build and thankyou from me to gleeson specially Jack for listening to my needs what I wanted you should always ask the sales team they are not mind readers that all I can say big hugs from me xx

Mrs · 6 February 2024

★★★★★ 4/5

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Everything was okay the staff that…

Everything was okay the staff that attended to us Ginell was wonderful. My only concern is a three bedroom semi detached with one bathroom is not encouraging.

SCHOLAR · 14 May 2024

★★★★★ 5/5

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Zara was an absolute star!

Zara was an absolute star!! We couldn’t have done this process without her! She was approachable and helpful from start to finish. Thank you so much Zara we love our new home!!

Zoe · 3 February 2024

★★★★★ 5/5

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Outsatanding

From 1st encounter to near completion stage at Bilsthorpe site, I cannot praise the knowledge, thoroughness and professionalism and empathy from Mary George who seems to have a physic ability to know my needs. Nothing has been to much for this hard working lady, with weekly updates even at the very start. Marys knowledge and intelligence is far and beyond what I could have expected. Such a great kind person that has gone above and beyond to aid my move during this stressful situation. Thank you so much. Cant wait to move in.

Mary · 30 January 2024

★★★★★ 5/5

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Great Quality for your money and brilliant service from all involved

Purchased my first home from Gleeson in St Helens a couple of years back. The sales team made everything crystal clear and were always on hand for any questions. The quality of the house was fantastic and I was impressed working in the new build construction sector myself as a tradesman. Any issues were picked up quick and dealt with efficiently. Unfortunately I had to sell due to an expanding family and the need to be closer to family for childcare support which resulted in me now being in a second hand 1950’s build purely for location. The difference in finish, energy efficiency (cost of gas and electric) and facilities (one bathroom, no downstairs toilet, no en suit) is gutting and hard to adapt to! If gleeson appear in the area we need to be as a family il be sure to buy another! More recently I have been to visit one of their current developments, unfortunately after visiting it’s just slightly too far …despite it being a different location and staff to where I originally purchased, their care, attention and advice is to the same standard as when I met them as a first time buyer.

Michael · 24 January 2024

★★★★★ 1/5

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Gleeson home px scheme.

Gleeson homes, part exchange scheme, what a con, Firstly, the 2 estate agents gleeson sends out are told not to value our home at market value, this I know because one of the agents sent to value my home was a family member,Secondly, After not hearing from them for 3 weeks, I had to ask them why the delay, the lovely sales woman was too scared to ring me to tell me that they won't take our house in part ex as it's too old.. and is basically worthless. I own a 2 bed victorian stone semi, in beautiful condition and surroundings. Edge of a village, double garage etc, I've never heard so much rubbish in my life. It's all rubbish..Gleeson, change your 3rd party buyer, as they don't know the housing market, or is it a case of buy low and sell high,

Andrew · 23 January 2024

★★★★★ 5/5

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Amazing Experience!

Me and my partner have just exchanged on our property and have had an absolutely amazing experience with Gleeson from the very start. Being first time buyers, everything was new and confusing to us, but Amaara has made everything so simple and easy. She is always there to answer any queries we have, whether that’s in person or an out of the blue phone call/text, and always keeps us in the loop with updates to help keep our stresses at ease. Very grateful for all the help she has provided throughout this process :)

Olivia · 23 January 2024

★★★★★ 5/5

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Got a Gleeson homes in September from…

Got a Gleeson homes in September from the Pastures site in Nottingham.It was extremely easy and they organised pretty much everything.As any new house it had its minor issues that so far have been fixed without issues. The site staff is polite and very helpful. When they come over, they take their shoes, always make sure that they can come in, kind to my pets.Mary the site assistant is just fantastic, nothing is to much for her. Always happy to help and with a smile. Very human and empathic.It's been a great experience

Mara · 21 January 2024

★★★★★ 5/5

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Debra was really lovely and very…

Debra Campy at Holbeck Park was really lovely and very supportive and helped us get the house we so desired. She really made our journey very delightful. Thank you so much

Sandra · 11 February 2024

★★★★★ 1/5

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Avoid the Moorland green site Chopwell…

Avoid the Moorland green site Chopwell at all costs! Staff are incompetent, lie constantly and fail to comply to the legislation and contract that they have with home owners.We moved in not long ago and it’s been utter hell, our garden like many others on site was left in a diabolical state which is costing us £8000 to rectify ourselves! A foot fall no homeowner should have to pay when they purchase a BRAND NEW home!!There is not an ounce of compassion or decency from any member of staff that we have dealt with. There was a Site manager that promised the earth then left which then meant there was no record of what he said he would do to our garden to try and make it SAFE! One of my children’s were hurt whilst out in what was deemed as a “safe garden” There was in fact roofing lats burrowed under the soil and my son gauged his leg open! The assistant site manager then called round and whilst I explained my concerns she picked up a ball of glass put it in my hand and said “you may want to put this in the bin!” Absolutely disgraceful!!When the Staff are challenged they constantly have excuses, say they will “get back to us” or “speak to the technicians” but NOTHING ever has an outcome!! The staff either leave all together or go on the sick!Builders come to rectify their mistakes and make matters a hell of a lot worse! Damaging both internal and external parts of my property!!!!! I have endless amounts of videos/ pictures / emails /text messages of the utter rubbish we have dealt with since moving in here!After speaking to many neighbours I don’t know of one person on this site that is happy with their homes / gardens that gleeson have provided. Again I believe this speaks for itself!Personally I wish I read a review like this prior to getting our home through gleeson because it would have urged us not to!Regardless of the fact that they are NHBC registered it means absolutely nothing! NHBC also fail to step in until 2 years after the sale of property - they said that gleeson have a duty / contract with homeowners so they just dismiss you!This is a continuous battle that we will have until we are fully compensated for the trauma and losses that we have faced! But for now I’ll just have to see what lies transpire from Gleeson next!I have never ever taken to a social platform before to discredit any company however if I can prevent one person from buying a home from them and having to be faced with the utter rubbish that we have, then I guess that in itself is a win!I am however looking forward to getting an outcome from the legal advice that I’ve recently sought about the negligence from Gleeson

K · 19 October 2022

★★★★★ 5/5

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My experience buying a Gleeson property in the North West

My experience buying a Gleeson property from the Manchester/Merseyside region has been flawless from start to finish.The sales team were extremely helpful, really settling and informative. Going the distance to ensure our journey was as smooth as it could possibly be.The construction team were also very helpful and transparent, keeping their promise of our completion date with regular unprompted updates on our build stages.I would recommend Gleeson GM/MS to anyone looking to move into a stress free new build home.

Shannon · 20 January 2024

★★★★★ 5/5

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Unbelievably good support

We've had excellent service from Jon Vickers and the Gleeson team. He's been so supportive throughout our process, especially at more difficult times with the sale of our current property.I honestly believe that most other developers would have turned away from us as buyers long ago with the trials and tribulations we've gone through in our sale, but Jon and Gleeson have not only stuck by us, they've actively looked to support and provide solutions to our situation.

Jonathan · 1 March 2024

★★★★★ 5/5

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Extremely helpful

Myself and my family called into the widdrington Greatmoor park development today to see the 3/4 bedroom homes. We were greeted by Dan and shown around the homes. We left with plenty of information on all the properties that we were interested in and more.We will return for further viewing. Dan was extremely helpful and friendly.

LYNN · 11 September 2021

★★★★★ 5/5

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Professional and friendly approach to customers

Professionalism at its peak was my experience when I visited Vickers Grange for an appointment. The sales person welcomed us warmly and went through all the paperwork and site inspections with us . A very detailed explanation of everything involved was done in the most amazing way possible and the follow up was cool as well. While this could be said to be the norm, the warmth around the sales representative showed that this wasn’t just about business but a big effort to ensure customers were more than satisfied.

Odoh · 15 January 2024

★★★★★ 3/5

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Chimes Bank, Gleeson Homes

A bit of a mixed experience with Gleeson - the purchase to completion was great, largely due to Caroline the Sales Executive at Chimes Bank . She was great & a credit to Gleesons. Without her help and support we would not have got here. The after sales however has left a bit to be desired, largely due to a lack of communication. A few faults which have pretty much now been resolved.That said, the latest defects have been rejected - apparently plaster falling from the ceiling is acceptable as long as it's in under 7 places, and damp is ok despite the temperature being within the suggested range.

Steve · 15 January 2024

★★★★★ 5/5

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Hawthorne Fields

My partner and I have recently bought our first home on Hawthorne Fields. Scott was extremely helpful throughout the whole process and continuously supported us and kept us updated throughout the whole process.

Kieron · 22 December 2023

★★★★★ 5/5

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Liam at the Shorelands is very friendly…

Liam at the Shorelands is very friendly and helpful. It has been a pleasure dealing with him.

M · 14 October 2024

★★★★★ 5/5

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Greymoor Meadows

Myself and my partner have bought our very first home together with Gleeson. Anytime we have had any questions, Zara at Greymoor Meadows, has been absolutely amazing. Shes always got time for us and always finds every way to help us out. She gives us lots of information and helpful facts on all aspects of the house. Would 100% recommend Gleeson, for the friendliness of all staff members and the ease of going through all the fun adult stuff!

Stephanie · 3 February 2024