Gleeson Homes Midlands Sutton-In-Ashfield reviews

★★★★★ 5/5

Trustpilot

Liam at the Shorelands is very friendly…

Liam at the Shorelands is very friendly and helpful. It has been a pleasure dealing with him.

M · 14 October 2024

★★★★★ 5/5

Trustpilot

Hays Park, Halifax.

In March 2022 I purchased my property as a first time buyer. I purchased the Tyrone which suited me as I fell in love with the layout of the house, as well as the location of the development. From start to finish, Sarah, the Sales Executive was absolutely wonderful. Sarah ensured I was well informed of the build development stages of my property and made sure that any questions I had were managed and handled effectively, further ensuring that I got a prompt informative response. As a first time buyer, living alone, this experience was extremely nerving, making big decisions by myself with little knowledge of the process. Sarah ensured that I was well supported with my decisions, and most importantly not rushed into making any of these 'big' decisions. Sarah provided recommendations such as 'Meridian Mortgages' which again was massively useful, as this sped up the process of my reservation and purchase going through. Overall, I cannot thank our Sales Executive enough for being friendly, approachable, honest and most importantly genuine - I never felt pushed into making any costly decisions. I have been living in my property just coming up to a month now, in terms of snags, (which are expected as a result of the house being a 'new build') I have had very little. Some of the snags on my list were minor touch ups which can be resolved fairly quickly. I was told to log any snags on the 'My Gleeson' App of which I have done and that these will be picked up by the site manager. So far, the site manager is going through my snag list and has already actioned some of the changes despite me only uploading my snag list a week ago.I made my reservation on the 26th March for my property and my keys were released on the 26th August. I cannot complain with the service Gleeson have provided so far. Throughout the 5 months of my property being developed, I was made to feel involved as regular updates were provided by Sarah. I was provided with pictures throughout the different stages which was massively useful to look back on and see how fast the progress was being made on my property. As I lived further away from where my property was being constructed, these updates were massively appreciated as this saved petrol and time having to go see the different construction stages myself in person. I work for the NHS and do shift work, one of the biggest worries were that I would not be available to visit site due to working, this was never a problem with Sarah or the team, as they would always accommodate a time or date that was suitable to my rota. Again, a huge help and made the process effortless.Ultimately, I cannot complain with the service received so far from Gleeson. The Sales Office has been open on weekends as well as throughout the week which has been massively convenient providing I needed to nip down to ask any questions or clarify anything. I would definitely recommend Gleeson Homes as a first time buyer as in my experience the entire process from start to finish has been seamless.

Sam · 26 September 2022

★★★★★ 3/5

Trustpilot

Improvements needed, reviews speak for themselves.

I’ll give these an honest review and as such I think I’m being very generous with a 3 Star rating. From start to finish this hasn’t been a great experience. Gleeson full of promises that they simply don’t keep, A call from customer relations offering turf as a gesture of goodwill? Still waiting with zero progress. Had the stress of moving into a property May 2022 after a number of delays with 24h of my mortgage expiry. Everything is either half finished or very poor quality/finish. What I would say is the brickwork is horrendous so no surprises the bricklayers were laid off. I could go on all day about the list of faults however I’ll keep this simple. I wouldn’t recommend Gleeson’s to anyone thinking of buying plain and simple. Garden left in a terrible state and had to wait months for pavement slabs for back access to my garage. My Gleeson app to rectify faults isn’t worth the paper it’s written on with jobs marked as complete when it’s not the case. Only positive is you have a decent set of lads on the Acklam Gardens development who try to help out when they can. I’ll update this review in due course if my experience improves. The reviews speak for themselves so lots of improvements need to be made when it comes to Gleeson’s.

Steve · 25 September 2022

★★★★★ 5/5

Trustpilot

Tina Walker - Stoneyford Green - The Best

We just came back after an appointment with Tina Walker in Stoneyford Green, Sutton-In-Ashfield development. She was amazing and very helpful! Answered to all the questions and went thought to all reservation process. We ended up reserving our future Cork house. We were amazed how nice location is. Thank you for all your help today, Tina! We will be happy to work with you! Gintare & Karolis

Gintarė · 7 September 2024

★★★★★ 1/5

Trustpilot

Gleesons homes cheap quality and warranty a joke…

Gleesons homes are cheap quality builds-everything is falling apart in one year. The warranty is a joke, as they haven't responded to fix any of the defects I've reported. Eg A simple issue of bath sealant coming away. Every time I have a bath there's a creaking sound as the bath is coming away from the wall and the sealant splitting open from the weight of the bath! No response. Downstairs cloakroom and hallway full of sewage smell and again no-one has come to sort it out. Walls are paper thin, as are the doors, I could go on!

Saira · 5 January 2024

★★★★★ 1/5

Trustpilot

Issue still not resolved another promise not completed

Reported earlier that more than 2 yrs ago estate finished and roads/ pavement not finished. Estate still a bomb site to drive around raised manholes. Promised answer but still waiting Same every time contact themAvoid Gleeson homesNow only option report Gleeson to NHBCBirch Green estate. Plot 52Now near end of May 24 and no surprises road and pathways still not doneGleeson you must be the worst builder ever and never deliver your promises

Gary · 24 May 2024

★★★★★ 5/5

Trustpilot

Excellent service.

I recently had an appointment on 04/11/24 and wanted to share my appreciation for the excellent service I received. Tina was extremely attentive, knowledgeable, and understanding throughout the consultation. Her insights made me feel very informed, and I left with a much clearer understanding of my options.

Shigil · 7 November 2024

★★★★★ 1/5

Trustpilot

Gleeson cowboys - Cradock court

I reserved a house beginning of April 2021 and I was promised so much. Updates, site visits etc.As soon as they had received my deposit all communications stopped. I had to chase and chase for updates. And was told by the sales rep I was lucky to be getting a house. Which is just rude. I’ve spent so much money saving for this property. Upon reservation I was told the house would be built and be ready to move in between August and September. Excellent. Long story short I finally got the keys 23 December 2021.On home demo I had incorrect tiles, a broken staircase, scratched kitchen worktop. Paint everywhere. The front door didn’t fit in the door frame. I was assured everything would be fixed within a couple of weeks by the site manager.For the staircase to be fixed they had to go through the cupboard in the kitchen. They then sealed up the whole and to be frank I think I could have done a better job plastering they hole back up.Fast forward to January. I came home and water was leaking through my upstairs ceiling. I opened the loft hatch and water poured down. The regional director and site manager tried to tell me this was due to the house ‘drying out’. They were fobbing me off from day 1. What had actually happened is they had failed to install air vent tiles on the roof. The hot air had no where to escape. This meant the insulation had to be removed. The builder fell through my ceiling whilst removing this. Oh and I was left without insulation for a good few weeks during the coldest months of the year. I had to chase and chase for them to remember to re install the insulation. Safe to say my cost of living balance sky rocketed.Due to the accident of the builder falling through the ceiling into the bathroom it had to be fixed and re plastered. During this time the house had dried out a bit and the plaster on all walls had gone streaky. So they said my whole house had to be re plastered and painted. Fine, at least they were doing it. The painter didn’t cover my furnishings. I had paint on my brand new £1400 sofa, tv, bed. You name it, it was everywhere.Further to this I had to wait 6 months for a front door that actually fit and since then the lock broke due to the cheap quality fittings Gleeson buy.I am still waiting for my windows to be replaced.Now if you thought that was bad just you wait.The garden. I was told by the sales representative that the garden would have a 1.7m hill. Fine I’m 1.6m tall that’s not too much to deal with. I was also told my house would be built on a platform and stairs up to the door.What she actually meant was 1 in 7. Slight difference that. The house does not have steps up and is not built on a platform.The garden was left boggy, full of rubble and water was pouring down the hill, making it a flood risk. After lots of discussions with the site manager, emails to the CEO and themmaking decisions about MY house without me they promised me that they would make the hill manageable again they never put this in writing.Further to this they removed all fences that were up and left my house exposed to the unlocked building site. I had people coming into my garden, whilst their tools were stolen because they didn’t lock them away. I felt unsafe and mentioned this numerous times and was told don’t worry your fences will be up soon. 4 months later they finally were.The garden was meant to be completed April. But I’m Gleeson’s true style it was delayed till July august.I was promised a rockery, bark and plants to stop the landslide. I have been given weeds, that have since fallen out due to the lack of care by the landscapers and the water coming down the hill. I caught them peeing in my garden, which you never want to see when making a cup of tea from your kitchen window.This company never put anything in writing and that is how they get away with so much. Just an open ended thank you for your email we will get back to you soon. I was shown a picture of the garden plans and my garden looks nothing like it.The site managers and customer service manager promise you one thing and then don’t act on it. The regional director is rude and ignores you even on site. Also I do not have air bricks - This concerns me greatly as every other house on the estate does. And I have asked and asked but never been given an answer.

Becca · 10 September 2022

★★★★★ 5/5

Trustpilot

I moved into my new home at The Pastures

I moved into my new home at The Pastures Bilsthorpe very recently, and I have had a great experience. Mary whom is the main person for the development - has been sensational. Giving constant updates and helping with paperwork and so forth. She is a great professional as well as a great personality. If I had my own business I would hire her in the blink of an eye. I love my new home. I have never felt so at peace. A final note I always want to thank, Hannah, Sarah, Neil and Declan.

Amelia · 29 December 2023

★★★★★ 1/5

Trustpilot

Never ever ever again…

Never ever will I fall for this proper gander again. House is an absolute mess. Was first person to purchase slot told me 9 months nearly 2 years later I got the keys. Had to set up 3 mortgages as it was promised at certain times more solicitors fees for changing documents. Finally got the keys house was nothing like the show room. Got told I could pick the kitchen units. Already chose them but by the time mine got built they had a choice of 4 !! As soon as I got keys problems from day one. Sunken hole in the kitchen near the door. They did come out to quickly fill it in 3 times in a rush. Still sunken. Crackes everywhere another quick bodge rush in and out. Plumbing is horrendous I'm mortified. Massive cracks in the garage floors. Site manager came to look Never came back. Switched builder and manager after that nothing got done. Was told to go though gleesons complaints I constantly was emailing no reply. I absolutely cannot even Wright the amount of stuff that is wrong. Paint work completely messed up. Walls a mess lighting mismatched wires doors don't fit. Back door opens out and constantly slams into next doors fence. Kitchen cupboards inside tops are a mess. Garage gets flooded when it rains. Oven doesn't even work properly. Gave up with the complaints nothing ever got resolved. First House on my own and its gonna cost me a bomb to fix. Also did not get told about the stupid piece of land we pay every year plus interest until after my deposit and signed papers. Then this was said!! Couldn't op out else I've lost my deposit. Absolute joke as for snagging list 6 months after got keys!! Still building houses around couldn't get in the house to check it all. I wouldn't wish this stress on anyone

Kirsty · 7 September 2022

★★★★★ 5/5

Trustpilot

Barnbourgh view

Mandy the Sales Rep is amazing. Couldn't have asked for a better experience in the buying process. They understood my rush to move ASAP and they managed to hand the keys over in 3 weeks! Matt the site manager has been great making sure everything is up to my standard. Wrote down all the little issues i spotted on the house demo and was fixed within days. Few usual new build issues since moving in but all were rectified the same day. The whole team is overworked and most likely underpaid and still manage to go above and beyond.

Arron · 5 September 2022

★★★★★ 4/5

Trustpilot

I’ve just reserved on Harriers Croft…

I’ve just reserved on Harriers Croft and so far, the experience has been fantastic. Mainly due to Toni & management who have helped me purchase my first home as a solo buyer. They’ve been so understanding of my situation & tried to help in every way possible. I cannot thank them enough for making this possible for me. The whole experience of reservation so far has been great. I must admit & say I was slightly skeptical once I read the reviews but I can only speak from my personal experience so far & I couldn’t be more grateful for the service I have received.

Hannah · 28 December 2023

★★★★★ 5/5

Trustpilot

Karen Woolley is the best sales…

Karen Woolley is the best sales executive. She is so helpful. We are so happy to choose Gleeson Homes.

Anett · 1 September 2024

★★★★★ 5/5

Trustpilot

Smooth process at Birkwood!!

I’m purchasing a house at the Birkwood development in Mareham Le Fen and the process so far with Gleeson has been superb! Morgan the sales executive on site is brilliant and will answer any questions your have at anytime! She is super helpful and has great design input when choosing your options for your new home! I’d highly recommend for a simple and smooth buying process. Thank you Morgan!

KATIE · 25 August 2023

★★★★★ 1/5

Trustpilot

Hays park, Halifax

We would not recommend Gleeson to anyone! When people say don’t buy a new build, listen to them!!!They say it is supposed to be a memorable experience of buying your new home… trust me it is a memorable experience but not for the good reasons. From the stages of the house being built there were several delays and no reason for why there were delays. Once we were given the keys, it only got worse. We were rushed through this experience of not even been shown how to use any of the mechanical items. When we were signing the documents, they turned on the extractor fan in the kitchen and due to this not turning off, they tried to discrete this by turning the plug off. We were not given a back door key until 4 days later. There were cupboards with chips, a draw hanging off and the house had not even been cleaned. We flagged all of our snags there and then. They addressed these and said they would be dealt with straight away, especially the back door keys but this was not the case. When looking round the house the next day, we found more snags which we listed on MyGleeson. The main one was that we were missing a cupboard under the stairs. This took 3 weeks for this to be addressed. This meant we had to delay our tiler this long, but then it also took the builders 7 days to finish the job.Throughout the house, there was paint missing and splatters of paint all over our cupboards, draws, doors and windows. This got addressed two week ago but the painter has used the wrong paint so we now have patches everywhere instead. The patio door they did not put anything underneath which meant we could not finish the flooring until this was complete. The front door has hammer marks around the casing. Instead of just addressing this, the builders took it on themselves to adjust the door. We struggle now to shut the door. This has still not been fixed. Each door in the house has a problem, the living room one for example is an inch away from the casingAll we can say is do not trust letting people into your home. They do not treat it with any respect. They leave all their rubbish for you. They help themselves to your drinks and spill this onto your cupboards. They then ask us if we are sure that it wasn’t us who did this. The drive was completed in which they then spilt concrete mix all over it. Nobody warned us of this. We then had to speak to the site manager for it to be cleaned but even now it is still stained. Every night, we come home and there is another issue with the house. Either the builders have tried to correct one of our snags and have made this worse or we get told more bad news. We was waiting 6 weeks to hear whether or not we can have trees removed from the garden as we were never informed about the trees being in our garden when we exchanged. When we first got the house, there was a scaffolding pole and the garden was left a disgrace. We couldn’t touch the garden for five weeks and then was informed it might be getting reduced. All we can say is do not trust letting people into your home. They do not treat it with any respect. They leave all their rubbish for you. They help themselves to your drinks and spill this onto your cupboards. They then ask us if we are sure that it wasn’t us who did this. The drive was completed in which they then spilt concrete mix all over it. Nobody warned us of this. We then had to speak to the site manager for it to be cleaned but even now it is still stained. Every night, we come home and there is another issue with the house. Either the builders have tried to correct one of our snags and have made this worse or we get told more bad news. When fitting our fridge into the kitchen, we have noticed that the walls are out and now we are having to adjust our integrated fridge freezer cupboard to suit this. When putting up blinds, all the walls are out, resulting in the windows to be different sizes. Do not even get us going with the bathroom, we took off the bath panel and underneath this are the radiator pipes but one of the pipes were sticking out and this was not even level which resulted in us having to take the bath out and put back in just so we can fit a bath panel. If you can take any advice.. do not buy a Gleeson house unless you want to be disappointed! If only we could add photos to show you all the truth. We have held off 11 weeks to write this review but now it’s getting an absolute joke we’ve not heard any response for 3 week and we do not want anybody else to have the same experience as us. Even when we have had meetings about our problems with the top people on site our issues have still not been resolved

Matthew · 26 August 2022

★★★★★ 5/5

Trustpilot

Chimes Bank - Excellent Impressions

I have just reserved a new build house at Chimes Bank & I have to say my whole experience with Gleeson Homes has been first class . This is due entirely to Caroline the Sales Executive at Chimes Bank . She has been great & in my view is an absolute credit to Gleesons. She is always supportive & helpful & her advice & professional knowledge on buying a new house has been excellent . Gleesons are very lucky to have someone of her calibre on their books , Looking Forward to the New Year to finally getting my dream home .

Ian · 22 December 2023

★★★★★ 5/5

Trustpilot

Jackie at Acklam Gardens was great…

Jackie at Acklam Gardens was great during the whole process. Kept me up to date regularly and the whole process was efficient and smooth.

Zac · 31 May 2024

★★★★★ 5/5

Trustpilot

Harriers Croft

Harriers Croft From reservation to completion was brilliant, any problems were dealt with promptly and the communication was excellent with regular build updates and any questions we had were always answered straight away. The sales executive we dealt with always made us feel welcome from the moment we stepped in the office to enquire to the day we got the keys, we was always made to feel special. Since moving in to our home any defects have been dealt with very quickly and communication again has been excellent. The site team have been giving us visits to make sure we are happy which has been lovely. Really happy overall.

Rhianna · 17 December 2023

★★★★★ 1/5

Trustpilot

Where to start…

Where to start…7 months living in my new home. 37 snags listed as soon as we moved in. Many fobbed off by Gleeson for which are clearly building issues. For example, dripping condensation in my loft is apparently part of the house drying out. This may be true for abit of damp, but not when there is condensation dripping off the roof all over the insulation. Another example, a cracked tile clearly where they have screwed the shower in and I’m told I should have picked this up on my home demo. Many many other issues (i.e none of the ceilings being level by average 17mm)Do not recommend. Avoid

LewH · 17 December 2023

★★★★★ 4/5

Trustpilot

Greymoor Meadows

Greymoor Meadows. The sale to completion was brilliant. The sales rep kept us informed and made us feel at ease. We did have issues with the mortgage provider but Gleeson's worked with us to get this resolved. Won't lie I have had faults with the house but all have been fixed with no issues.I was sceptical about buying a gleeson home reading some reviews but got to say my experience has been positive. It all comes down to who Gleeson's subcontracted too to build the homes for the quality. Gleeson's isn't the issues it's the builders they use on some estates.

Edward · 14 December 2023

★★★★★ 5/5

Trustpilot

I highly recommend Gleeson Homes…

I highly recommend Gleeson Homes development, especially Calverley View Bradford, a very professional team works there, sales and construction departments with whom we have great contact from the very beginning until now. We live in a new beautiful house for almost 2 months, all problems are solved on a regular basis, everyone is very helpful. We have a great life and keep it up. Sharah, Liam Jimmy and others thank you.Emilia Pastuszka

Emilia · 10 May 2023

★★★★★ 5/5

Trustpilot

Excellent service

Had a really positive experience with gleeson homes from start to finish. Alex at Petersmith Park was excellent, made the whole process much easier as any queries were dealt with promptly. I was kept up to date at all stages. Very happy in my new home.

Carol · 4 November 2024

★★★★★ 5/5

Trustpilot

We would give more stars if possible…

We would give more stars if possible for Senior sales executive Toni who is currently working from Sutterton. She has been brilliant. Being first time buyers we was very anxious however Toni had put us at eas every stage; nothing is ever to much or a silly question. Anything we have wanted to know she has answered straight away and given full detail. Toni really deserves to be appreciated for the brilliant work she does. Many thanks toni

Katie · 19 January 2024

★★★★★ 5/5

Trustpilot

The process was simple from start to…

The process was simple from start to finish, we were supported through each stage by Jackie from the Middlestone meadows plot. She was very informative & we felt very comfortable approaching her with any questions. The process from start to finish was fast and we are very pleased with the customer service from Gleeson. Even after moving in, they have been on the ball with regards to any snags we needed looking at & these were rectified quickly.

Lucie · 17 January 2024