Every review we hold for the Sutton-In-Ashfield office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotGreat pre AND after sales experience!
After reading a lot of negative reviews regarding after sales care, I wanted to post about my recent experience with gleeson. We have been in the property for 2 months now. I used a professional snagging service pre completion but completed before all corrections were made. Since then, most of the list has been completed. Gleeson have a dedicated follow up team who call you to follow up on your experience and discuss your snagging list. I was provided the mobile number of the 2 site managers when we moved in incase of any issues. The team have responded quickly to everything raised. They have been the ones chasing to get hold of me to sort the list of minor corrections out. I have been really happy with the experience as a whole. We have a lot of house for our budget, and so far without compromise.
Louise · 4 June 2024
Agent replied · 13 June 2024
Thank you for your review LouiseWe are delighted to read that you have had such a great end to end experience with Gleeson. We are delighted that the team have been attentive in attending to the snags you have raised.Please can you advise us of your development and plot number so we can share your feedback with the team by updating this review?Kind RegardsGleeson Homes
★★★★★ 5/5
TrustpilotStella Overall
Buying our forever home on Bracken Park was the most amazing experience with massive thanks to Stella Overall who went above and beyond to help our move go as smoothly as possible nothing was to much trouble for Stella.
Sally · 14 January 2024
Agent replied · 13 June 2024
Thank you for your review Sally.Its fantastic to hear how well Stella has looked after you during your purchase journey, and we will be sure to feed back these lovely words to her!Thank you againGleeson Homes
★★★★★ 1/5
TrustpilotTerrible, New cars don't come with scratches
Hi, I forgot to mention, the upstairs bathroom doesn't come with a shower. It is only a bath tub. It is half tiled. I had an estimate from a guy that wanted £1,200. to do this. Please read my other review. I'm disgusted. Snag list is a mile long. Whole house needs replastered. Incententives were taken from me. If you buy a Gleeson house, get whatever it is in writing. Shortly after I bought my house at Rhodes Point, carpets and flooring is standard. There is a Kilkenny model across from me, detached, single garage for £14k less than mine, all upgrades included. I didn’t get Jack s£&@
Jimmy · 1 June 2023
★★★★★ 5/5
TrustpilotBrilliant service!
Brilliant service!! I visited the Greymoor Meadows development to get some advice as I’m a first buyer. I wanted some information about the process etc, Zara was extremely helpful and gave us all the information that we needed.
Amy · 2 February 2024
Agent replied · 13 June 2024
Thank you for your review AmyWe are pleased to read how helpful Zara was on your recent visit to our Greymoor Meadows development. We pride ourselves on being able to support and guide first time buyers throughout their purchase journey, so if you need anything else, please do not hesitate to contact Zara again.Kind RegardsGleeson Homes
★★★★★ 5/5
TrustpilotAcklam Gardens - Excellent advisor experience
I stopped by the Acklam Gardens development to view a show house type I wasn’t able to see on the development I’m looking at, upon stepping into the office I was greeted with a friendly welcome from Jackie. Despite not having interest in that specific development, Jackie spent a considerable amount of time listening to and answering questions around the house types and Gleeson homes overall, she was knowledgeable and professional in a warm and genuine way which didn’t give off any hard sell. It was a pleasure to be greeted with Jackie after having a range of different experiences whilst out viewing different developments across a range of builders. I was able to leave with my questions answered alongside more information which has certainly added to my buying experience - overall, great experience.
Mills · 28 May 2024
Agent replied · 13 June 2024
Thank you for your review GemmaWe are obviously delighted that Jackie has left such a positive impression on you, and we are very appreciative that you have taken the time to share your experience with us.Jackie does a fantastic job for us, and we are pleased that she was able to answer all your questions and leave you feeling fully informed.Hopefully we will see you again soon on this or another fantastic Gleeson development!Kind RegardsGleeson Homes
★★★★★ 1/5
TrustpilotThe heath at holbeck park
I gave this company 5 stars but that’s not the case anymore, I’m waiting to complete on plot 14 the heath apparently the contracts aren’t ready, but nobody rings with updates, I have to ring them and they ignore all my calls, I’ve tried all day today and nobody’s answering? I suffer with anxiety and the company know this, it’s just stressing me out more. It’s been one of the most stressful experiences of my life buying this property and ignoring calls does not help.
Consumer · 23 May 2024
Agent replied · 13 June 2024
We are sorry to read about your recent experienceWe have reached out to our sales team to ensure that theycontact you asap to give you the reassurence you need, and we will ensure that we follow through on this today.Kind RegardsGleeson Homes
★★★★★ 5/5
TrustpilotNew Home
We have loved it so far, the house is beautiful and is just about starting to feel like home.
Evie · 26 April 2026
Agent replied · 2 June 2026
Hi Evie,
Thank you for your wonderful review and for sharing your experience with Gleeson! It's great to hear how helpful our team were throughout the process and how quick they have been able to resolve any issues raised post-completion.
Congratulations on your new home! We hope you enjoy making many happy memories.
Kind regards,
Gleeson Homes
★★★★★ 5/5
TrustpilotJane at gleeson in Middlestone Meadows…
Jane at gleeson in Middlestone Meadows is such a helpful polite lady, she makes everything feel relaxed and comfortable. We are currently in the process of buying our first house and I couldn’t have picked anyone better to support us along the way! She definitely goes above and beyond for everyone she works with! I couldn’t recommend the site and Jane enough!
Elle · 21 September 2021
Agent replied · 13 June 2024
Hi Elle, thank you very much for your review. We love to hear about our customers experiences and their home buying journey.
★★★★★ 5/5
TrustpilotExcellent in all ways - Rhodes Point, Worksop
From the very beginning to the day we completed, Susan and Shelley provided us with an excellence and professional trustworthy experience. They were great at answering any questions we had always made us feel at ease. It is one of the best decisions we have ever made moving to our new home. If you are wanting to buy a new home, have a look at a gleesons home, we are very impressed with our new home and how spacious the garden is.
Mr · 19 May 2024
Agent replied · 13 June 2024
Thank you for your review Mr MelbourneWe are thrilled to read about how positive your Gleeson experience has been, and hearing that you view it as being one of the best decisions you have ever made is music to our ears!We really appreciate you taking the time to leave us this lovely feedback.Kind RegardsGleeson Homes
★★★★★ 5/5
TrustpilotJust in the process of buying a new…
Just in the process of buying a new home with Gleeson at culluna grange, have been dealing with Emma and have to say she’s been brilliant and has made the process less daunting and anything that is within her power gets sorted, have spoken to others on the site who are very happy and said anything that wasn’t quite as it should had been sorted no problem , feel I’m in very safe hands and just can’t wait to move in 👌
Miss · 18 May 2024
Agent replied · 15 June 2024
Thank you for your reviewIt is fantastic to read how well Emma has looked after you so far during your purchase journey, and the confidence that she has brought to you throuughout the process.We share your excitment to move you in to your new Gleeson home in this stunning part of the world!Kind RegardsGleeson Homes
★★★★★ 5/5
TrustpilotWe were feeling a bit flustered prior…
We were feeling a bit flustered prior to our options appointment tomorrow. We called in to the castledene sales office and were put at ease by Dani. Dani advised she was covering Alyson for the day but was very very knowledgable and helpful. Dani also spoke to her sales manager with a query we raised. We left feeling a lot more prepared. Thanks again to Dani!
Chloe · 20 December 2025
★★★★★ 5/5
TrustpilotGreat costumer service
Great costumer service. Mauricia was very helpful and patient with us. She is very knowledgeable and polite person.
Lukasz · 20 December 2025
★★★★★ 5/5
TrustpilotSHARON IN HILLTOP, REALLY LOVELY AND APPROACHABLE
The first day we visited Hilltop we have not made up our mind what we are doing , but her customer service skills is so good that we end up buying that day. We really appreaciate her quick responses to any of our enquiries. we hope to move in in November but our experience with Gleeson because of Sharon is great.
Tolulope · 24 October 2021
Agent replied · 13 June 2024
Hi Tolulope, thank you very much for your review. We love to hear about our customers experiences and their home buying journey.
★★★★★ 5/5
TrustpilotI visited the site at Monarch Green on…
I visited the site at Monarch Green on Friday 24th May and found the Sales Advisor Deborah very helpful and professional. Thank you Deborah for the warm welcome and information received.
Joan · 30 May 2024
Agent replied · 13 June 2024
Thank you for your review JoanWe really appreciate your feedback, and should you need any further assistance, please do not hesitate to contact Deborah again who will be more than happy to help!Kind RegardsGleeson Homes
★★★★★ 1/5
TrustpilotWas pressured to move into the property…
Was pressured to move into the property (Erin road) as quick as possible, then when I moved in the garden and the fencing were not even complete, there was no privacy at all from a busy road, they said the reasons for this was because they had to re-level the gardens at the back. They have promised us that they will be turfing the garden but weeks later this has still not been done, with warmer weather coming I cannot even use my garden. Several defects reported as well but takes them an age to deal with anything. Would avoid buying from these at all costs
BH · 9 May 2024
Agent replied · 13 June 2024
Good morning We are concerned to read the comments you have made in your review. Please can you share your plot number and development name with us so we can investigate further?Alternatively please can you email customercare@mjgleeson.com mentioning this review so that we can flag this issue and look to see what we can do to help resolve the situation?Kind RegardsGleeson HomesGood afternoonWe have now had confirmation that our Customer Care team have today reached out to you to progress the outstanding matters you have raised.We apologise for any delays, but please do not hesitate to reach out to our Customer Care team directly going forwards should you need any further assistance.Kind RegardsGleeson Homes
★★★★★ 1/5
TrustpilotWould never buy from gleeson again in…
Would never buy from gleeson again in my life. They have missed bricks out of the top of my house which I have complained about numerous of times and still two years on no one has been to my property to rectify this problem. I know have birds in my roof which is causing a lot of problems as you can imagine. I’ve rang up multiple of times to be told to go on my online portal and complain threw them which I have explained numerous of times I have no access to this due to a relationship break down and no one seems to know what else to do if you can’t complain on the portals. This is getting beyond a joke
Chloe · 8 May 2024
Agent replied · 13 June 2024
Thank you for your review ChloeWe have asked one of our customer care team to reach out to you again to see what we can do to better understand the issues and the history to the problem, which will enable us to assess if there is anything we need to do under our warranty obligations.Kind RegardsGleeson Homes
★★★★★ 5/5
TrustpilotExcellent support from sales
We had excellent support from start to finish, our sales executive Amaara at Crown Gardens was fantastic and really helped ensure our buying journey was smooth and as easy as it can be. Would definitlely recommend!!
Samuel · 15 February 2024
Agent replied · 13 June 2024
Thank you for your review SamuelIt's fantastic to read how well Amaara looked after you during your purchase journey, and even better to hear that you would definately recommend Gleeson to others as a result of this experience!Many thanks for sharing this feedback with us.Kind RegardsGleeson Homes
★★★★★ 5/5
TrustpilotJohn- Bracks Farm
John was very helpful and always went the extra mile! He was happy to answer any questions we had and was thorough, always kept us up to date. ⭐️⭐️⭐️⭐️⭐️
Rebecca · 29 June 2024
Agent replied · 23 October 2024
Thank you for your review RebeccaWe are pleased to read how well John has looked after you guring your Gleeson purchase journey, and we thank you fo taking the time to leave us this feedback.Kind RegardsGleeson Homes
★★★★★ 5/5
TrustpilotJackie
Jackie's assistance in securing our first home at Middlestone Meadows as first-time buyers was nothing short of extraordinary. Her warmth, kindness, and unwavering support made what could have been an overwhelming process remarkably smooth and enjoyable. Jackie's patience in guiding us through each step, her attention to detail, and her genuine care for our needs truly set her apart. With her expertise and dedication, we felt confident and empowered throughout the entire journey. We are incredibly grateful for Jackie's invaluable assistance and would highly recommend her to anyone seeking a seamless home buying experience.
Gawin · 4 May 2024
Agent replied · 13 June 2024
Thank you for such a lovely review!Jackie will be blown away by your kind words and appreciation for the service she has provided.We really appreciate you taking the time to share such sincere and heartfelt feedback with us - it means so much!Kind RegardsGleeson Homes
★★★★★ 2/5
TrustpilotVery disappointed with them
Very disappointed with them . Spoke to a lovely lady arranged appointment jobs a goodin, …..Website is very deceiving 1st lady I spoke told me with my deposit they would ad 5% then then options of ,what I read as 6k worth of upgrade. Kitchen, floors, etc was made up . Don’t like new builds but this was to good to miss! Got there..NOTHING, upgrade was not as “defined “ in fancy category offered detached with upgrade of or 5% either or! You get fences and trurf!! How is putting a fence up an upgrade?? Bitterly disappointed with don’t care attitude of the woman I went to see. Attitude stunk wasn’t interested at as the houses are selling so doesn’t really care. Read carefully before you waste your dav viewing them, she even said wasn’t her job to deals
John · 10 April 2023
★★★★★ 5/5
TrustpilotGleeson is the best
From reservation to actual exchange of contract and collecting of keys,Gleeson were very helpful and made the dream of owning a home a reality.The whole team from sales to engineers were fantastic and always ready to render centred customer service experience.Special mention to jack,Steve and a few I couldn’t recall the names.I will strongly recommend them .Gleeson is the best around here from my experience.Thank you once again to the team.
Xprof · 28 September 2024
Agent replied · 23 October 2024
Thank you for your reviewWe really appreciate you taking the time to share this positive experience with us, and we are delighted to read that you rate Gleeson so highly.Kind RegardsGleeson Homes
★★★★★ 1/5
TrustpilotRidiculous Company
After reading the recent review put on by my dad, I am absolutely appauled. The Regional Construction Manager came round and didnt even have a look at the matter. It is nothing to do with the boiler. We mentioned that it is the thermostats that we cannot set them automatically. You clearly cannot read what has been said and if nothing is done by the end of this week, then we are taking legal action to the NHBC as you clearly cannot be bothered to deal with peoples issues. We have been reporting this over the last 12 months and it is absolutely pathetic that you claim you have dealt with the matter when clearly you haven't
SARAH · 24 April 2024
Agent replied · 13 June 2024
Thank you for your review SarahAs you may be aware now, although we have already provided a copy of the thermostat user guide, we have now arranged for our plumbing contractor to attend next Thursday and walk your father through the heating contols in his home.We trust that this will hopefully allow him to fully understand how to operate the heating in his home.Kind RegardsGleeson Homes
★★★★★ 1/5
TrustpilotAll these people saying positive things…
All these people saying positive things before they move in haha - just wait until you move in then the fun begins - absolure could not give 2 hoots about you or any problems you come across . Gurantee you will get usual reply saying
Dean · 29 May 2026
★★★★★ 5/5
TrustpilotOutstanding at Greymore
Outstanding from the start ..with professional support from sales team (Zara),customer service and site team(Trevor & Joe)Now moved in the support has continued ...from team They continue to go above and beyond to help us..Great journey .Thanks Gordon&Susan
Customer · 17 December 2023
Agent replied · 13 June 2024
Thank you for your recent review Gordon and SusanHearing the words "above and beyond" is a delight to our ears, and we will be sure to pass on your kind words to the whole team!Kind RegardsGleeson Homes
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