Every review we hold for the Sutton Coldfield office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleEmily Cuthbert-Edkins from Avenue estate agents was very professional and the most helpful person in the whole process of selling our old house and purchasing are new one. Her communication and response to any questions we had couldn’t have been any better. She even kept us updated while on holiday in Dubai. Always replied promptly and went out of her way to contact solicitors and 3rd party agents to sort any issues. Thanks Emily, for everything.
Michael · 16 February 2026
Agent replied · 16 April 2026
Thank you Michael it was a pleasure working with you
★★★★★ 5/5
TrustpilotThe best agents we could have asked for
Bailee and Alice were amazing from start to finish. They were honest and realistic from the start, worked extremely hard fitting in so many viewings, passed on feedback from the viewers, initiated catch-up calls during the process and helped chase the chain on the run up to exchange. We would highly recommend them to anyone!!
Claire · 10 July 2026
Agent replied · 25 September 2026
Thank you so much for your wonderful review and recommendation.
We are delighted to hear that Bailee and Alice supported you so brilliantly from start to finish. Their honest advice, hard work arranging viewings, regular communication and determination to keep the chain moving are all such important parts of delivering a great service.
We will make sure your lovely feedback is shared with them both. Congratulations on your successful move!
Best wishes,
The Avenue Estate Agents
★★★★★ 5/5
TrustpilotExcellent service from Natalie
Natalie has been really helpful, friendly and professional throughout. She is easy to talk to, communicates clearly, and makes the whole process feel much less stressful. Her knowledge of the local area comes across straight away, and she gives honest, practical advice rather than making things feel rushed or pushy. I’d happily recommend Natalie to anyone looking to buy or sell.
Mathew · 27 May 2026
Agent replied · 5 June 2026
Thank you for taking the time to leave such a thoughtful review. We’re delighted to hear Natalie’s friendly, professional approach and honest advice helped make the process feel far less stressful for you. Her local knowledge and clear communication are something we’re very proud of, and your recommendation means a great deal to us.
Thanks Again
James Humphries-Stone
★★★★★ 5/5
TrustpilotExcellent rental agent
Sam at The Avenue has been a breath of fresh air compared to many rental agents I've had to deal with. Communication has been clear and friendly, with any queries answered swiftly. The digital platform has made the admin very easy, especially as we've had to do it from afar. The house had been very thoroughly checked and cleaned before we moved in. And Sam went out of his way to drop the keys off. Overall a really great service!
Harriet · 19 December 2025
Agent replied · 25 December 2025
Harriet, thank you so much for taking the time to leave such a fantastic review! We’re delighted Sam’s clear communication, helpful support and the easy-to-use digital platform made everything smooth, and glad the thorough checks and key delivery made a difference.
Thanks Again
James Humphries-Stone
★★★★★ 5/5
TrustpilotProfessional and a joy to deal with.
Emily Cuthbert-Edkins from Avenue estate agents was very professional and the most helpful person in the whole process of selling our old house and purchasing are new one. Her communication and response to any questions we had couldn’t have been any better. She even kept us updated while on holiday in Dubai. Always replied promptly and went out of her way to contact solicitors and 3rd party agents to sort any issues. Thanks Emily, for everything.
Michael · 21 January 2026
Agent replied · 25 January 2026
Michael, thank you so much for your wonderful review! We’re thrilled Emily’s professionalism, communication and dedication, especially keeping you updated even while in Dubai, made your selling and buying experience smooth. We really appreciate you taking the time to share your feedback.
Thank you again.
James Humphries-Stone
★★★★★ 5/5
TrustpilotAnita was excellent throughout
Anita was excellent throughout. Really good communication and nothing was too much to ask. Worked well with my selling estate agents and solicitors to ensure a smooth transition. Would certainly recommend buying through her and when the time comes I will look to sell with her too.
Michael · 17 August 2026
Agent replied · 25 September 2026
Thank you so much for taking the time to leave such a wonderful review Michel. We’re delighted to hear that Anita’s communication and support helped make the process so smooth, particularly her work with your selling agents and solicitors. Knowing you’d choose Anita again when selling means a great deal.
Thanks again
James Humphries-Stone
★★★★★ 5/5
TrustpilotExcellent service and process
Emma and the team were brilliant from day one. Professional, thoughtful and supportive but also super practical and friendly throughout. We found the whole process to be a breeze with their help and advice - and they went above and beyond to make things easy and calm for us. We wouldn’t hesitate to recommend them to family and friends (in fact we did!).
Rebecca · 24 April 2026
Agent replied · 5 June 2026
Rebecca, Thank you so much for your wonderful review and recommendation. We’re delighted Emma and the team’s professionalism, practical support, and friendly approach made the process feel so smooth and stress-free. Going above and beyond for our clients is always our goal.
Thank you again
James Humphries-Stone
★★★★★ 5/5
TrustpilotPositive experience of buying and selling our home with The Avenue
We recently bought and sold our home with Emma, Helen and the team at The Avenue and had a very positive experience. Communication was excellent throughout the entire process, with the team keeping us informed every step of the way and always being available to answer any questions.
Catherine · 5 August 2026
Agent replied · 25 September 2026
Thank you for taking the time to leave such a thoughtful review, Catherine. We're delighted Emma, Helen and the team could make both your sale and purchase a positive experience. It's especially rewarding to hear our proactive approach helped get everything back on track when things stalled. Your recommendation means so much to us.
Thank You Again
James Humphries-Stone
★★★★★ 5/5
TrustpilotWe recently worked with Natalie Holden…
We recently worked with Natalie Holden and honestly couldn’t have asked for a better experience. From the very beginning, she was absolutely amazing, professional and approachable throughout the whole process. This can be such a stressful experience, but she made everything feel so much more manageable and more of an adenture by keeping us updated every step of the way.
Cori · 8 May 2026
Agent replied · 5 June 2026
Thank you so much for such a thoughtful and detailed review Cori. It’s fantastic to hear Natalie made what can often be a stressful process feel far more manageable and kept you informed every step of the way. Her professionalism, persistence and genuine care for her clients truly shine through in your feedback.
Thank you again
James Humphries-Stone
★★★★★ 5/5
TrustpilotGreat experience selling and buying our home
We recently completed the sale of our home and the purchase of a new property, which was a stressful process involving several parties. From the start, Bailee was honest, straightforward, and clear about each step, always following through on his promises. His transparency gave us confidence and kept us grounded when others made unrealistic claims.
KADZ · 3 June 2026
Agent replied · 5 June 2026
Thank you so much for taking the time to leave such a thoughtful review Kadz. It means a great deal to hear that Bailee’s honesty, transparency, and consistent communication helped keep a complex sale and purchase on track. We’re delighted he could make the process less stressful and help you reach completion day. Wishing you every happiness as you begin this exciting new chapter in your new home.
Thanks Again
James Humphries-Stone
★★★★★ 5/5
TrustpilotBailee and Alice were such a great…
Bailee and Alice were such a great team. The flat was marketed in a great way and we had offers pretty much straight away. Bailee did his best to make sure we got the best possible offer in the process too.
Ella · 1 September 2026
Agent replied · 25 September 2026
Ella, thank you so much for taking the time to leave such a wonderful review. We’re delighted to hear that Bailee and Alice made the process easier with their knowledge, guidance and patience. It’s fantastic that the flat attracted offers so quickly, and we’re thrilled you felt supported throughout.
Thank you again
James Humphries-Stone
★★★★★ 5/5
TrustpilotExcellent Support from The Avenue, Lichfield
We worked with Henry Teal from Lichfield as our estate agent and were hugely impressed by his professionalism and commitment throughout the process. He was exceptionally driven and determined to get the sale across the line, going above and beyond to make things happen. Although the sale didn’t conclude in the end (through no fault of Henry’s), his dedication, clear communication, and proactive approach really stood out. We wouldn’t hesitate to recommend him to others and would be glad to work with him again in the future.
Andrea · 15 September 2025
Agent replied · 26 September 2025
Thank you so much for taking the time to leave such a wonderful review Andrea. I’m thrilled to hear that Henry’s professionalism, commitment and proactive communication really stood out. Even though the sale didn’t conclude, your kind words mean the world to us. We’d be delighted to work with you again.
Thanks Again
James Humphries-Stone
★★★★★ 5/5
TrustpilotOnly one estate agent worth using and that’s The Avenue
We tried an estate agent with a good reputation and got 2 viewings in 5 weeks. We then turned to Martin and The Avenue and wow what a difference. The level of professionalism was leagues above. Most impressive aspect about the process was Martins relationship with us. Did not feel like he was here to just sell my house but to go the extra mile and help in my other ways. House was on the market for 2 days and sold for over the asking price by 10k. Don’t bother with other estate agents they don’t bring what The Avenue brings. Brilliant estate agents and cannot thank them enough.
Dan · 13 September 2025
Agent replied · 26 September 2025
Dan, thank you so much for taking the time to leave such a wonderful review! It means a lot to know that Martin’s dedication and professionalism stood out, and that your home sold in just two days, over asking by £10k! Your kind words are truly appreciated.
Thanks Again
James Humphries-Stone
★★★★★ 5/5
TrustpilotIn this market Eliza was excellent..
In this market Eliza was excellent... friendly and professional she got us over our goal price for the house with in two weeks of being on the market and worked hard after the sale and we completed 3 months and 3 days later!
Emma · 15 July 2026
Agent replied · 25 September 2026
Thank you so much for your fantastic review and recommendation.
We are delighted to hear that Eliza achieved above your goal price within just two weeks of launching your home to the market. It is equally wonderful to know that her hard work continued after the sale was agreed, helping you reach completion in just over three months.
We will be sure to share your lovely feedback with Eliza. Congratulations on the successful sale!
Best wishes,
The Avenue Estate Agents
★★★★★ 5/5
TrustpilotFantastic service
Fantastic service from Emma and the team at The Avenue. After using a regular high street estate agent that was terrible Emma, Helen and Steph were brilliant. Personalised service with regular updates. Proactive management and our home sold very quickly. Can’t thank you enough and I highly recommend you to everyone.
Rowan · 16 April 2026
Agent replied · 5 June 2026
Rowan, thank you so much for your kind words and for taking the time to share your experience. We’re delighted Emma, Helen, and Steph could provide the personalised, proactive service you deserved, especially after your previous experience, and that your home sold so quickly. Your recommendation means a great deal.
Thank you again
James Humphries-Stone
★★★★★ 5/5
TrustpilotHad a really good experience selling…
Had a really good experience selling through The Avenue, great communication, Jack & Laura were really helpful I hardly had to do anything, any questions that did arise were answered and dealt with right away.
Michelle · 5 August 2026
Agent replied · 25 September 2026
Michelle, thank you so much for taking the time to leave such a wonderful review. We're delighted to hear that Jack and Laura made the process so straightforward, keeping you informed and answering any questions promptly. Your recommendation means a great deal to the whole team.
Thanks Again
James Humphries-Stone
★★★★★ 5/5
Trustpilot5* for Luke
After having difficult experiences with two previous estate agents, meeting Luke was a breath of fresh air. From the very beginning, we knew we were in safe hands. He was knowledgeable, professional, kind, and genuinely cared about helping us through the process of selling our home.
Rachael · 14 May 2026
Agent replied · 5 June 2026
Rachael, thank you so much for your incredibly kind words and for taking the time to share your experience. We’re delighted Luke’s personalised video walkthroughs, communication, and determination helped make such a difficult journey feel smoother and less stressful. Your recommendation means a great deal to us all.
Thanks Again
James Humphries-Stone
★★★★★ 5/5
TrustpilotI was the buyer of a property sold by…
I was the buyer of a property sold by The Avenue which completed in February 2026 and consider that although the Agent was acting on behalf of the seller I received a very personal and helpful service without being pushy. I consider the Agent also went over and above his service on behalf of the seller.
JANE · 18 February 2026
Agent replied · 25 February 2026
Jane, thank you so much for taking the time to share your experience. We’re delighted to hear you felt supported with a personal, helpful service and that our team went above and beyond, even while acting for the seller. Your kind words are truly appreciated.
Thank you again.
James Humphries-Stone
★★★★★ 5/5
TrustpilotEmma - The Avenue review
Emma, Helen and Steph were brilliant from start to finish. I instructed another Estate Agents before The Avenue and they were rubbish so swopped agents. Emma and her team were a breath of fresh air going above and beyond to get my house sale over the line. I would have no hesitation in recommending them in the future. Thank you. Tracey P
Tracey · 22 December 2025
Agent replied · 25 December 2025
Thank you, Tracey, for taking the time to leave such a wonderful review. We’re delighted Emma, Helen and Steph were a breath of fresh air and went above and beyond to get your sale over the line. Your recommendation means a great deal.
Thanks Again
James Humphries-Stone
★★★★★ 5/5
TrustpilotHenry showed great communication…
Henry showed great communication throughout the whole process and made sure that everything was kept on track and ran smoothly. Henry was very professional, had good market knowledge, and showed a level of pragmatism that I’m not sure all other estate agents have. I would certainly trust Henry to support any future house sales. Thanks!
Myles · 19 February 2026
Agent replied · 25 February 2026
Myles, thank you so much for taking the time to leave such a thoughtful review. We’re delighted Henry’s strong communication, professionalism and market knowledge helped keep everything on track and running smoothly. Your trust in him means a great deal, we truly appreciate your support.
Thank you again
James Humphries-Stone
★★★★★ 5/5
TrustpilotEmily is an amazing Estate Agent!
From the first contact with Emily, she was friendly and professional. She is one of the most responsive people I have dealt with and even replied to me when I messaged her on her day off. Emily was constantly following up and ensuring things were moving along and we actually managed to complete in just over 8 weeks.
Sabbat · 13 January 2026
Agent replied · 25 January 2026
Thank you so much for taking the time to leave such a kind review, Sabbat. We’re delighted to hear how friendly, professional, and responsive Emily was, even going above and beyond on her day off. Completing in just over eight weeks is fantastic. We’ll be sure to pass on your thanks.
Thank you again
James Humphries-Stone
★★★★★ 5/5
TrustpilotBailee was super helpful
Bailee was super helpful. We aren’t looking to sell our property but we’re keen to get a rough idea on value. He was super helpful & gave us a lot of detail. He definitely sets himself apart from the other agents in the area!
Grace · 20 April 2026
Agent replied · 5 June 2026
Grace, thank you for taking the time to leave such a fantastic review. We’re delighted to hear Bailee was able to provide detailed insight and help you gain a clear idea of your property’s value, even without selling. It’s great to know his approach set him apart locally.
Thanks Again
James Humphries-Stone
★★★★★ 5/5
TrustpilotFriendly and efficient.
Anita was very friendly and efficient in selling us our house. She was upfront and open and worked hard to keep the sale moving and keep everyone informed.
Joanna · 11 August 2026
Agent replied · 25 September 2026
Joanna, thank you so much for taking the time to leave such a wonderful review. We’re delighted to hear that you found Anita friendly, efficient and upfront throughout the process. Keeping everyone informed and the sale moving is so important, so your kind words are truly appreciated.
Thank you again.
James Humphries-Stone
★★★★★ 5/5
TrustpilotExceptional service - proactive and effective
Emily was fantastic throughout the entire process and she helped us get our dream home. She was proactive, engaged and incredibly responsive to all our queries. She helped a lot making sure things were moving along with all parties and her communication was clear.
Rich · 17 April 2026
Agent replied · 5 June 2026
Rich, thank you so much for taking the time to share such a wonderful review. It’s fantastic to hear how Emily’s proactive approach, clear communication, and responsiveness helped everything run smoothly and supported you in securing your dream home. We truly appreciate your kind words.
Thank you again
James Humphries-Stone
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