Every review we hold for the Sutton Coldfield office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotWhat a breath of fresh air Henry Teal…
What a breath of fresh air Henry Teal is! I can’t recommend him highly enough, so professional, knowledgeable and caring and he works so hard to make selling your house as smooth as possible, nothing is too much trouble, thank you Henry
Jayne · 18 April 2026
Agent replied · 5 June 2026
Thank you for taking the time to leave such a lovely review Jayne. We’re delighted to hear Henry’s professionalism, knowledge, and caring approach made the experience feel like a breath of fresh air, and that his hard work helped make your sale as smooth as possible.
Thanks Again
James Humphries-Stone
★★★★★ 5/5
TrustpilotThank you, Emily C-E!
Emily was a breath of fresh air to work with on the purchase of our house, constant communication - never had to ask for updates as she was in regular contact. Personable, professional and clearly loves what she does! :)
Willem · 24 April 2026
Agent replied · 5 June 2026
Willem, Thank you so much for your kind words. We’re thrilled Emily’s constant communication, professionalism, and personable approach made your home-buying journey such a positive experience. Her passion for what she does truly shines, and we’re so grateful for your trust.
Thanks Again
James Humphries-Stone
★★★★★ 5/5
TrustpilotMartin has been fantastic from start to…
Martin has been fantastic from start to finish. We’ve had experience selling with other agents and there is a stark difference between the efforts of Martin in comparison bigger high street estate agencies. Martin genuinely seems to care about the sale and achieving the best results.
Consumer · 22 February 2026
Agent replied · 9 June 2024
Thanks so much for taking the time to leave such a wonderful review! We’re delighted Martin’s communication, dedication, and personal touch stood out, especially compared to your past experiences. It means a lot that you’d recommend him and that he could support you all the way through.
Thank you again
James Humphries-Stone
★★★★★ 5/5
TrustpilotAnita Adams was wonderful to deal with
Anita Adams was wonderful to deal with. She made the whole process easy and stress free. Anita was very efficient, organised meetings, calls and replies very quickly and acted promptly to and hurdles we encountered.
Katherine · 6 May 2026
Agent replied · 5 June 2026
Katherine, thank you for taking the time to leave such a lovely review. We’re delighted to hear Anita made the process feel easy and stress-free, and that her efficiency and quick communication helped navigate any hurdles along the way. Congratulations on your forever home, and thank you for your recommendation.
Thanks again
James Humphries-Stone
★★★★★ 5/5
TrustpilotA Five-Star Agent in a Five-Month Struggle
We cannot thank Emily enough for her incredible support throughout our recent move. What should have been a straightforward process became incredibly drawn-out due to some very difficult legal teams, but Emily was our absolute rock throughout.
Ash · 17 April 2026
Agent replied · 5 June 2026
Ash, thank you for taking the time to leave such a thoughtful review. We’re delighted to hear how Emily’s empathy, positivity, and proactive communication supported you through a challenging five-month process and helped keep everything on track. Your kind recommendation means a great deal.
Thanks Again
James Humphries-Stone
★★★★★ 5/5
TrustpilotFantastic experience with Emily
We had a fantastic experience with Emily Cuthbert-Edkins throughout the whole process of selling our home. Emily provided an excellent service from start to finish! She was very professional, organised, reliable, and always quick to respond to any questions or concerns we had. Her communication was excellent from start to finish, always keeping us updated and making sure everything moved smoothly and on time. Even while my husband was in Dubai, Emily handled everything so efficiently and kept us both informed throughout the process. She truly went above and beyond, chasing solicitors and everyone involved whenever needed and making what could have been a stressful experience feel much easier. We’re so grateful for all of her hard work and support. Thank you again, Emily! You are literally the best!!
Mona · 12 May 2026
Agent replied · 5 June 2026
Mona, thank you so much for taking the time to leave such a fantastic review. We’re delighted to hear Emily made the process feel smooth and stress-free, especially while coordinating everything with your husband overseas. Her proactive communication and determination to keep things moving truly make a difference. We really appreciate your kind words and support.
Thanks again
James Humphries-Stone
★★★★★ 5/5
TrustpilotHenry was an incredible agent…
Henry was an incredible agent throughout a long & tough process. Always remained positive, went above & beyond to ensure the sale completed, offering suggestions & explanations to the buyer, putting everyone at ease.
Ross · 19 April 2026
Agent replied · 5 June 2026
Ross, thank you for taking the time to leave such a thoughtful review. We’re so pleased to hear Henry’s positivity, care, and willingness to go above and beyond helped guide you through a long and challenging process while keeping everyone reassured. Your recommendation means a great deal.
Thanks Again
James Humphries-Stone
★★★★★ 5/5
TrustpilotModern Estate agent who meet customer needs
From the start they offer a modern selling experience with in-depth knowledge of pricing current market. the use of video drones and social media really helped to produce a quality video and pictures. as well as honest advice on little things to improve to sell the house. really worked we sold our house after a month having been on the market with previous agent for over 6 months with no viewings . the whole team worked hard and setup WhatsApp chat where we could communicate and get quick responses. would highly recommend them.
Tim · 28 April 2026
Agent replied · 5 June 2026
Tim, Thank you for such a fantastic review. We’re delighted our modern approach, from drone videography and social media marketing to honest advice and quick WhatsApp communication, helped achieve in one month what had previously taken six. Your recommendation means so much.
Thanks Again
James Humphries-Stone
★★★★★ 5/5
TrustpilotThe Avenue Estate Agents
Working with Lianne at The Avenue Estate Agents was a great experience. She was professional, friendly, and paid attention to every detail.
Wesley · 8 July 2026
Agent replied · 25 September 2026
Thank you so much for your wonderful review! We’re delighted to hear that Lianne made the whole process smooth, simple and stress-free.
Her professionalism, attention to detail and friendly approach are exactly what we pride ourselves on at The Avenue, so it’s fantastic to know this came across throughout your experience.
We’ll be sure to pass your lovely feedback on to Lianne. Thank you again for your recommendation!
★★★★★ 5/5
GoogleI recently had the pleasure of working with Jack and Laura from 'The Avenue Estate Agents' while purchasing my new home #Trustworthy and I can't recommend them highly enough! From the very beginning, they provided exceptional service and made the entire journey smooth and enjoyable.
Their constant communication kept me informed and reassured at every step of the process, which made a potentially stressful experience so much easier, especially with all their recommendations for good surveyor, solicitors (ConveyUs) and more. Jack and Laura were always available to answer my questions and offered valuable insights that guided me in making the right decisions.
If you're looking to buy a house in Sutton Coldfield, I highly recommend reaching out to them.
Thank you, Jack and Laura, for your dedication and professionalism!
Kunal · 14 December 2024
Agent replied · 28 December 2024
Thank you for your wonderful review, Kunal! We're thrilled to hear that Jack and Laura provided you with exceptional service during your home-buying journey. Your recommendation means a lot to us, and we appreciate your trust in our team. If you need any further assistance in the future, please don't hesitate to reach out
★★★★★ 5/5
TrustpilotMartin was great
Martin was great. Very communicative and approachable with any questions.
Lewis · 18 September 2026
Agent replied · 25 September 2026
Lewis, thank you so much for taking the time to leave such a wonderful review. It’s fantastic to hear that Martin was so communicative and approachable throughout your experience with us. We’re delighted he was always on hand to answer your questions and make the process as smooth as possible.
Thank you again
James Humphries-Stone
★★★★★ 5/5
TrustpilotThank You The Avenue! Thank You Emily!
We honestly couldn’t have asked for a better experience with The Avenue Estate Agency, and especially Emily Cuthbert-Edkins.
Tehseen · 23 July 2026
Agent replied · 25 September 2026
Tahseen, thank you so much for taking the time to leave such a fantastic review. We're delighted to hear that Emily's communication, dedication and honest advice helped make what can be a daunting process feel so much more reassuring and stress-free. Your recommendation means a great deal to us. Wishing you every happiness in your new home!
Thanks Again
James Humphries-Stone
★★★★★ 5/5
TrustpilotAnita at The Avenue Estate Agents was…
Anita at The Avenue Estate Agents was fantastic! We couldn’t be happier with the service we received. From start to finish, Anita was professional, approachable, and genuinely attentive to our needs. She kept us updated throughout the process, explained everything clearly, and made what could have been a stressful experience feel smooth and straightforward.
Ed · 8 September 2025
Agent replied · 26 September 2025
Ed, thank you so much for your wonderful review! I’m thrilled to hear that you found the service you received from Anita, professional, approachable, and genuinely attentive, and that the clear communication helped make what could have been stressful process to feel smooth and straightforward. Your kind words mean a lot.
Thanks Again
James Humphries-Stone
★★★★★ 5/5
TrustpilotEmma was absolutely brilliant
Emma was absolutely brilliant. She answered questions out of hours and kept us sane! Thank you.
Pamela · 16 July 2026
Agent replied · 25 September 2026
Thank you so much for your lovely review.
We are delighted to hear that Emma was there to support you throughout the process and helped keep everything feeling manageable. Her dedication and willingness to go the extra mile are exactly what make her such a valued part of The Avenue.
We will be sure to pass on your kind words!
★★★★★ 5/5
TrustpilotIf only we had found Martin sooner!
We appointed Martin to sell our property in April 2024 after traditional high street estate agents had let us down.Martin was a breath of fresh air - down to earth, friendly, and honest.We went from no viewings in months to multiple viewings week in week out. This was no doubt thanks to the excellent methods he uses to market properties - using a professional photographer and the use of drones to really capture the landscape and showcase our property. He attended every single viewing himself - traditional estate agents either made us do the viewings, or sending someone with no knowledge of the area or property.Without a doubt I would have no hesitations in recommending Martin if you’re considering selling. Thank you for everything Martin and hope to work with you again soon!
Mr · 11 October 2024
Agent replied · 27 October 2024
Mr Reid that you for sharing your service experience your received from Martin at The Avenue. It is good to hear that you are happy with the service you received from Martin and we would also like to thank you for taking the time to leave us a review. Thanks again James.
★★★★★ 5/5
TrustpilotWish we'd used Martin Kent from The…
Wish we'd used Martin Kent from The Avenue in the first place. You get an extremely personal and very professional service, you will continually be kept up to date, even outside office hours, Martin goes above and beyond to get your property sold!! Marketing is first class and we had more viewing via The Avenue than previous estate agents. Photos are fabulous, including the aerial views. Martins knowledge and advice is extremely valuable and Martin has also helped with the purchase of our next property. I can't recommend Martin Kent from The Avenue Estate Agent enough!! You will not regret it!!!
Sue · 7 October 2024
Agent replied · 27 October 2024
Sue thank you for taking the time to leave a review, it means a lot to us. It is good to hear that you are happy with the service with Martin provided you with and thank you for sharing this. Thanks again James.
★★★★★ 5/5
TrustpilotMartin was absolutely amazing in every…
Martin was absolutely amazing in every single way . I run my own business and to see someone who works so hard and actually put himself out for his clients Is truly amazing. He advised me in every single way and not only gave me fantastic advice he sold my property and achieved a good price. To be honest I was absolutely worried because I didn’t live close by to the property I sold but he put him self out in every way . The property is now sold and I’m so delighted with the service he provided
Stephen · 7 October 2024
Agent replied · 27 October 2024
Stephen we are pleased that you are happy which the service you received from Martin and would like to thank you for sharing this with us and for taking the take to leave the review, it means a lot. Thanks again James.
★★★★★ 5/5
TrustpilotHighly recommended!
We met Martin when he hosted a mornings viewings on a property we were interested in. We were impressed that late on the Saturday afternoon he had called us and arranged a viewing on the coming bank holiday morning. Our agents were closed from the Saturday to the Tuesday after the bank holiday! Missed opportunities. We soon changed agents, Martin was friendly, helpful and had contacts to help every element of the selling and moving process. He dealt with viewings, which is far better than doing them yourself! And he was happy to be there, he knows how to sell! He sold our home within 2 weeks of it going on the market with him, 4 months after the initial agency listed it. If we do move again, we will go to Martin again. Highly recommended!
Debbie · 4 October 2024
Agent replied · 11 June 2024
Thank you so much for taking the time to leave us a review Debbie it means a lot. We are pleased to hear that you are happy with the service which Martin provided to you. Thanks Again James
★★★★★ 5/5
Trustpilot203 Queen street.
Henry has been nothing short of amazing throughout the whole process of selling our home. Showing professionalism and adaptability at every turn. He has also been easily contactable everyday and made us aware of any times he might not be as available. From our very first meeting with Henry he showed his professionalism as he came prepared with history of the house and houses of a similar size that have sold or on the market in the area. He spent over an hour getting to know us both and what drew us to the house in the first place. He was also very detailed when giving us a valuation and he displayed confidence in his pricing of the home and the suggested £220k asking price. We eventually sold for £215k and this was £25k more than other estate agents suggested we could get for the house. Henry has made the whole process run so smoothly and even spoke to solicitors on our behalf to get updates and chase up status of all the checks. Without any doubt we recommend Henry to be the go to guy and will be suggesting him to all friends and family that maybe looking to sell their homes.
Matthew · 30 September 2024
Agent replied · 27 October 2024
Matthew thank you for sharing you journey with The Avenue. We are pleased to hear that you are happy with the service you received from Henry and would also like to thank you for taking the time to leave us a review, it means a lot to us. Thanks again James.
★★★★★ 5/5
TrustpilotBen Dunn is the one to trust
We recently had the pleasure of working with Ben and we cannot recommend him highly enough. From the beginning the process was seamless (even with some small hiccups!) thanks to Ben's fantastic communication, organisation, and modern approach. Viewings were arranged efficiently, and everything ran like clockwork. Ben was always one step ahead, making sure nothing was overlooked and it was reassuring to always be in the loop and never left wondering about the next steps.Ben’s modern approach sets him apart and his marketing strategies ensure your property gets the attention it deserves. From photography and social media to online listings, everything was professional and up-to-date, which really helped to attract prospective buyers quickly.If you're looking for a friendly and forward-thinking estate agent, Ben Dunn is the one to trust. He made what could be a stressful process feel straightforward, and we couldn't be happier with the result!
Olivia · 24 September 2024
Agent replied · 27 October 2024
Olivia thank you so much for taking the time to leave us a review, it means a lot to us. We feel humbled that you have shared your service experience from Ben and are pleased to hear that you are happy with the service you received from Ben. Thanks again James.
★★★★★ 5/5
TrustpilotWe honestly can't thank Lianne enough…
We honestly can't thank Lianne enough for everything she did to help us sell our home.
Natasha · 4 July 2026
Agent replied · 25 September 2026
Thank you so much for taking the time to leave such a thoughtful and detailed review.
We’re absolutely delighted to hear how supported and reassured you felt throughout your sale. Lianne puts so much care, time and effort into every property she represents, so it’s wonderful to know that her honesty, communication and personal approach gave you complete confidence along the way.
We’re especially pleased that her property videos and attention to detail stood out, as showcasing each home beautifully and giving buyers a genuine feel for the property is something she is incredibly passionate about.
Thank you again for your kind words and recommendation. We’ll be sure to pass this on to Lianne.
★★★★★ 4/5
TrustpilotHouse Sold
Emily is so lovely very professional, helpful and kind. She helped me every step of the way with my sale . She went above and beyond. I highly recommend The Avenue. My house was on the market for a matter of weeks and I had offers coming in which I think having the right people dealing with your estate really helps. Within 3 months I sold and next week I’m moving into my new home . I’d like to say a big thank you to Emily for guidance and her professionalism. Also Jack has been amazing too . My son’s property had been on the market for quite a while and Jack got a sale . Amazing. Thank you guys . You’re the best and I wish you the best in your future moving on . Amanda xx
Amanda · 6 September 2024
Agent replied · 27 October 2024
Thank you so much for taking the time to leave a review Amanda, it means a lot. It is good to hear that you are happy with the service provided by Emily. Thanks again James.
★★★★★ 5/5
TrustpilotEmily was amazing
Emily was amazing. I felt very welcomed and felt instantly comfortable when I walked into the house. I was shown every aspect of the house then was left to have a look around and see it for myself. She answered all my questions perfectly and she made me feel like I was taken good care of. She also suggested a mortgage adviser and solicitor for me which both have done a great job so far. Very happy and thank you to Emily.
Josh · 30 August 2024
Agent replied · 27 October 2024
Josh thank you so much for sharing your experience of the service you received from Emily it is much appreciate. We would also like to thank you for taking the time to leave a review for us, it means a lot. Thanks again James
★★★★★ 5/5
TrustpilotThe Avenue were exceptional from start to finish
The Avenue were exceptional from start to finish regardless of the time of day or indeed night. Everything explained to us perfectly in clear understandable format along with humour. A new and diverse way of marketing a property being made to feel very personal not just as a seller but also for the buyers. Our buyer even said they felt that The Avenue were selling their own property not ours. We felt valued every step of the way and fully informed very efficiently at every moment.The photography and videos created of our home were very professional making our property outshine others in our market place without resorting to camera and filter tricks as many do.The work The Avenue does in the background to facilitate a smooth selling process and secure the best price for your property cannot be underestimated. They sold our property in 3 weeks and attracted a higher price than we expected.We would highly recommend James, Hayley, Ella & Nicole , who oversees the progression, to all of our friends and family. We would like to thank the team for making a difficult process a lot less stressful and achieving our goals.
Anonymous · 12 August 2024
Agent replied · 28 August 2024
Thank you so much for sharing your journey with the Avenue and for taking the time to leave a review. We are honoured to received this and are pleased that you are happy with the service you received. Thanks again James
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