Every review we hold for the Sutton Coldfield office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotIt’s the best experience
It’s the best experience we’ve ever had with Real Estate Agencies. We found a house and sent request on the Avenue website on Sunday. Chris called back and organised viewing for us instantly. We found a house and booked it for us at the same day. We are so happy about the house and we are lucky to find Chris to lead us through this process
Vera · 4 September 2023
Agent replied · 11 June 2024
Vera thank you so much for taking the time to leave us a review. It is good to hear that you are happy with the service you received from Chris. Thanks again James
★★★★★ 5/5
TrustpilotAmazing service
Emma was fantastic from start to finish and made sure we were always updated on any changes to the situation. She went above and beyond to make sure we could get our dream house!
Amit · 11 December 2021
Agent replied · 11 June 2024
It has been my pleasure to work with you over the last few months from the initial viewing, to best and final offers, to the sales chasing and the delay with an onward purchase further up the chain. The communication we have had along with your solicitors has kept the move as smooth as possible. Wishing you both lots of happy memories in your new dream home. Emma x
★★★★★ 5/5
FacebookThe team at The Avenue are fantastic! Everyone has been so helpful, friendly & so easy to communicate with. They've kept us updated throughout & really feel like they go above & beyond with helping to sell our house. Would absolutely recommend!
Special thanks to Jack, Laura & Holly 😊
Anna · 3 August 2023
★★★★★ 5/5
TrustpilotOverall we had a great experience with…
Overall we had a great experience with the Avenue estate agents. Holly was very efficient at communicating with us and keeping us up to date with the sales process while also being able to answer any queries in a timely manner. Thank you very much for helping us find our lovely family home
Rohini · 26 April 2023
★★★★★ 5/5
TrustpilotWould highly recommend
We chose The Avenue as they offered a fresher more upto date approach to selling our home. Jack & Laura have been fabulous. They are there at every step, keeping us upto date . They work well together each being very proficient in their respective departments. The photographers and videographers did a fantastic job. Will be recommending The Avenue to anyone that asks!!
Andie · 3 October 2023
Agent replied · 11 June 2024
Thank you so much Andie for taking the time to leave a review, it means a lot. It is good to hear that you are happy with the service that you received from Jack & Laura. Thanks Again James
★★★★★ 5/5
FacebookThe Avenue Estate Agency proved to be a professional, knowledgeable, efficient and friendly experience in the sale of our Streetly property. The property was expertly marketed with a successful sale within 10 days. Jack who was in control of our sale, also helped and assisted in the search for our next forever home. Any questions or queries that came along were always promptly answered in a friendly, clear and concise manner.
Colin · 8 February 2023
Agent replied · 26 November 2025
Thank you Colin Carrington
It has been a pleasure working with you and hope you settle into the new home well 🙌🏼
★★★★★ 5/5
GoogleIncredible service and extremely reliable, Jack kept us up to date throughout the purchase of our home, he was always on hand to answer any questions that we had.
Robbie · 10 June 2022
Agent replied · 11 June 2024
Thanks Robbie - Great to see you and Reena are now settled into your new home!
★★★★★ 5/5
TrustpilotAfter months and months of viewings and…
After months and months of viewings and me being so picky everytime i thought i wouldnt find my first home at this rate,but Emma didnt giveup on me and had patience like no other,she realised what i wanted and she told me this is the one and she was right ! her communication skills was perfect ! She told me the ins and out of the whole process and made this process so easy for me to buy a house.Amazing person and a outstanding estate agent and one of the top and favourite estate agents ive ever come across.Thankyou so much for your patience and all your hardwork ! Many many Thanks to you Emma
Tayub · 17 December 2021
Agent replied · 11 June 2024
Mohammed I am delighted that I have been able to find you a dream home for you and your fiance - you have been an ideal first time buyer :) Wishing you all the happiness in your new home. Emma x
★★★★★ 5/5
GoogleJack has been very helpful in providing detailed reports and valuations for our properties. We will be using services from Jack and The Avenue again in the future.
Jack · 10 June 2022
Agent replied · 11 June 2024
Thank you Jack, it was great to visit the properties and we are looking forward to supporting you in the marketing when they are ready
★★★★★ 5/5
TrustpilotAvenue Team
All of the team at the Avenue Estate Agents put myself and my sister at ease, great knowledge and confidence at finding the right buyer, and they all came through, would not hesitate on recommending the Avenue Estate Agents to anybody, not just a get in and sell type of people they take there job with pride, and communication was 100% all the way
Dave · 28 July 2023
Agent replied · 11 June 2024
Thank you for taking the time to leave a review Dave, it means a lot. Thanks again James
★★★★★ 5/5
TrustpilotThank you Emma for all your help
Thank you Emma for all your help and support throughout my journey to my new home. Friendly, helpful and professional from day one. The journey has been tough and stressful to say the least due to events out of our control but throughout Emma has been exceptional. Courteous, reassuring and polite at all times. Keep up the good work and thank you.
Cristina · 22 February 2022
★★★★★ 5/5
TrustpilotExceptional service & affordable seller fee's
The quality of service we have received to date is unmatched! From the valuation to the marketing, viewings to negotiating, the whole process has been seamless. I can't reccomend James & Hayley at The Avenue enough, they are fantastic! The marketing video, drone footage and professional photos made our home stand out from the crowd and as such we were able to secure a sale within two weeks of marketing. All that together with really affordable selling fees. Hand on heart I really can't fault the company in any way and will certainly be using them for all our future projects!
Hayley · 24 October 2021
Agent replied · 11 June 2024
Hi Hayley, Thank you so much for taking the time to leave a review for James & Hayley. We are so pleased to have been able to help you and your family! Best of luck with your forthcoming move 😊
★★★★★ 5/5
TrustpilotExcellent service from first contact
Excellent service from first contact. No pressure to list, you are listened to throughout the whole process of selling your house. The video, photos and Marketing are excellent. James, Ella & Hayley all perform their roles so well. Responses are always punctual and I Would certainly recommend The Avenue for anyone looking to sell their property.
Wayne · 25 January 2024
Agent replied · 11 June 2024
Wayne thank you so much for taking the time to leave us a review, it really does mean a lot to us. It is great to hear that you are happy with the service which you have received. Thanks again James
★★★★★ 5/5
TrustpilotAbove and beyond
Me and my partner could not recommend James and the team enough. Through our whole buying journey they have made sure they kept in constant contact with us. Sometimes this has meant emails outside of thier working hours which is above and beyond what we expected. As first time buyers we couldn't ask for anything more.
Joe · 26 October 2022
★★★★★ 5/5
TrustpilotThe Avenue - Professional and Personal Service
The Avenue have been great supporting us selling and buying our new property. Offering both a professional and personal service. We love the property videos which drew us to The Avenue and Jack and his team have worked hard to help us on our new journey. Looking forward to new adventures!
Arlene · 13 April 2023
★★★★★ 5/5
GoogleWe had great experience with Avenue team namely Jack, Laura, Holly and Steph. From clear evaluation to great handling of viewings, contract negotiations, smooth post agreement support etc, every stage Avenue has been great in their support.
Thanks to the whole team for credible support.
Gaurav · 28 September 2025
★★★★★ 5/5
Trustpilot5 star review!
Emma has made selling and buying a house stress free, with her professionalism, commitment and patience. Emma regularly communicated with us and offered advice when needed. She has restored my faith in estate agents. I would definitely recommend using the Avenue.
Katie · 17 October 2024
Agent replied · 27 October 2024
Katie thank you so much for taking the time to leave us a review, it means a lot to us. It is good to hear that you are happy with the service which Emma provided you with. Thanks again James.
★★★★★ 5/5
FacebookWe had great experience with Avenue team namely Jack, Laura, Holly and Steph. From clear evaluation to great handling of viewings, contract negotiations, smooth post agreement support etc, every stage Avenue has been great in their support.
Thanks to the whole team for credible support.
Gaurav · 23 September 2025
★★★★★ 5/5
GoogleLaura was really helpful during the viewing. She highlighted opportunities that the property had.
Shingai · 14 August 2023
Agent replied · 11 June 2024
Thank you Shingai - we are glad Laura was able to help and very pleased that you have managed to find a suitable home with us!
★★★★★ 5/5
GoogleJack is brilliant the service we received was wonderful. Fantastic modern estate agents.
Would highly recommend
Ben · 10 June 2023
Agent replied · 11 June 2024
Thank you Ben
It has been a pleasure working with you and looking forward to seeing you move into your new home
★★★★★ 3/5
GoogleHad a good experience when they showed me the house but it’s strange I think they’re low staffed or something they don’t really answer the phone. …
Rahana · 16 April 2025
Agent replied · 10 December 2024
Thank you for your feedback, Rahana. We appreciate you sharing your experience with us. We're sorry to hear about the communication issues and any confusion regarding the property listing. Your comments will help us improve our service in the future. We value your input and hope to provide a better experience next time.
★★★★★ 5/5
GoogleJack and Laura worked speedily to secure a property sale within weeks of property becoming available. The property marketing looked great, they were proactive with viewings and kept us posted all the way. They accommodated our requests and provided a very personalised service. We were very comfortable putting our trust in them. They did not disappoint!
Baljit · 16 December 2023
Agent replied · 13 June 2024
Thank you Bal for entrusting us, it has been a pleasure working with you and looking forward to working together again in the future!
★★★★★ 5/5
TrustpilotLee Holman was Amazing
Lee Holman my Agent was Amazing: My property was previously on the market for 4 months. Lee came along and sold within 2 weeks. I cannot recommend them enough, always there when needed, nothing was too much trouble. We cannot thank him and The Avenue Estate Agents enough.
Jules · 28 March 2023
★★★★★ 5/5
TrustpilotI couldn’t ask for better service
I couldn’t ask for better service. Emily’s knowledge of property & the housing market was exemplary. She kept in touch with us every step of the way & nothing was too much trouble. I would recommend her to anyone looking to market their house
Louise · 4 July 2024
Agent replied · 23 August 2024
Louise thank you so much for taking the time to leave a review sharing your experience of the service you received from Emily at The Avenue. We are pleased to hear that you are happy with the service which you received from Emily. Thanks again James.
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