Trusted Agent profile · Sutton Coldfield

The Avenue Sutton Coldfield reviews

★★★★★ Excellent

562 reviews across 3 platforms

Office 5, 10 Burnett Road, Sutton Coldfield, B74 3LP

The Avenue's office in Sutton Coldfield, at Office 5, is rated 4.9 out of 5 across 562 reviews on three platforms, including 154 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards.

Google logo

4.9 / 5

154

Reviews on Google

This office

Facebook logo

5.0 / 5

11

Reviews on Facebook

This office

Trustpilot logo

397

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for The Avenue, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Sutton Coldfield office, from every platform, shown as written. First names only.

5/5

Google

I recently had the pleasure of working with Jack and Laura from 'The Avenue Estate Agents' while purchasing my new home #Trustworthy and I can't recommend them highly enough! From the very beginning, they provided exceptional service and …

Kunal · 16 April 2025

Agent replied · 16 April 2026

Thank you for your wonderful review, Kunal! We're thrilled to hear that Jack and Laura provided you with exceptional service during your home-buying journey. Your recommendation means a lot to us, and we appreciate your trust in our team. If you need any further assistance in the future, please don't hesitate to reach out

5/5

Trustpilot

Best estate agents around!

The Avenue made selling our house a breeze and the support you get for your onward purchase is second to none! Holly in particular is so helpful, friendly and knowledgable and would also be on hand for my million questions!!Thank you to Jack and Holly for your amazing service! Cupcakes at the end of completion are always a bonus too!!

Emily · 2 June 2023

5/5

Trustpilot

Chris the magician

Chris isn’t it’s an estate agent, he’s a magician. We’d had our property listed with a different agent for 5 months of whom did half hearted viewings with people they hadn’t even properly qualified. Chris came and did our marketing, listed it and sold to a cash buyer for over asking 10 days later! He really has perfected the art of matching buyers up with their perfect house and going above and beyond to meet everyone’s needs. We’d recommend him to anyone

Charlotte · 23 January 2023

Agent replied · 11 June 2024

Wow, we have our very own magician hiding as an estate agent! What a wonderful review, thank you for taking the time to leave it, Charlotte.

5/5

Trustpilot

A fantastic independent estate agent

A fantastic independent agent, approachable as well as professional, the service from initial meeting through to completion was exemplary. For us it was the level of communication and the attention to detail throughout the sale that made Emma and her team stand out from other agents I have used in the past. I could not recommend Emma and The Avenue more highly.

Lisa · 27 March 2023

5/5

Google

I recently had a viewing with Laura and I couldn’t fault her at all! She made me and my partner feel so welcome and could answer any questions we asked no matter how silly they were!! I left feeling confident and me and my partner were just so happy! 100% would recommend viewing and selling with this company. Thank you so much!!

Rosie · 10 April 2024

Agent replied · 22 November 2024

Thank you Rosie, it's great to hear Laura made the experience an enjoyable one

5/5

Google

Amazing service, Laura was so honest and professional and a pleasure to meet.. thankyou again for showing me around the property and covering all my questions

Reha · 10 June 2023

Agent replied · 11 June 2024

Thank you for the review Reha - we are pleased to hear that you had a great experience with Laura showing you around the home

5/5

Trustpilot

Callum was brilliant from start to…

Callum was brilliant from start to finish. Very knowledgable about the local property market and made the purchase process really easy. Would highly recommend.

Cheryl · 3 August 2023

Agent replied · 11 June 2024

Cheryl that you for taking the time to leave us a review. It is great to hear that you are happy with the service you received from Callum. Thanks again James.

5/5

Trustpilot

Wish we'd gone here first!

We wish we'd gone to these first! We met Martin Kent whilst viewing a property. Unhappy with our existing agent, we switched, Martin sold our house in under 2 weeks. He's been on hand all through so far. He answered calls out of normal office hours to book viewings and organised viewings whilst other agents were closed for the bank holidays! His marketing is fabulous, trust me, you'd not regret using this agency!

Debbie · 29 June 2023

Agent replied · 11 June 2024

Thank you for leaving a review regarding the service that your received from Martin Kent. It really does mean a lot. Thanks again, James

5/5

Trustpilot

Amazing customer service

Amazing customer service. Staff are a pleasure to deal with and veey efficient

Clare · 17 December 2025

Agent replied · 25 December 2025

Clare, hank you so much for taking the time to leave such a wonderful review! We’re delighted you enjoyed our amazing customer service and found our team a pleasure to deal with. Your kind words about our efficiency mean a lot to us. Thank you again James Humphries-Stone

5/5

Google

I am currently working with The Avenue Estate Agents on a house purchase. To date they have been exemplary. From initial on follow up viewings, through the offer and acceptance process they have been professional, easy to work with and able to provide appropriate advice when requested. Looking forward to continuing to work with them until completion.

Chris · 13 June 2024

Agent replied · 22 November 2024

Thank Chris!

5/5

Google

We recently sold our family home through The Avenue, and the entire experience was exceptionally well managed, not only by Jack and Laura but by the whole team we had access to throughout the process. …

Carsten · 16 April 2025

Agent replied · 12 August 2025

Thank you for your detailed and positive review, Carsten! We're thrilled to hear that your experience with The Avenue was exceptional and that our team, especially Jack and Laura, could support you throughout the process. We believe in … More

5/5

Google

Simply put, The Avenue Estate Agency proved to be a professional, knowledgeable, efficient and friendly experience in the sale of our Streetly property. The property was expertly marketed with a successful sale within 10 days. Jack who was in control of our sale, also helped and assisted in the search for our next forever home. Any questions or queries that came along were always promptly answered in a friendly, clear and concise manner.

Colin · 10 June 2023

Agent replied · 11 June 2024

Thank you Colin. It was a pleasure to support you with the move and was great to see you to wish you well in your new home!

5/5

Trustpilot

Sold my property recently through James…

Sold my property recently through James at The Avenue. Can't recommend him and his Agency highly enough! Not only is James' knowledge of the local area second to none, his friendly and approachable manner, make him the ideal agent to negotiate the best deal for your property.It's clear from any online search that The Avenue's marketing is of the highest quality, which also makes a huge difference. Don't go with another agent, use James - he's worth every penny! I'm really glad I chose The Avenue, it made the whole selling process so much easier for me.

Rhonda · 24 September 2022

Agent replied · 11 June 2024

Thank you for leaving a review for James in Derbyshire. We are really pleased to hear you had such a fantastic experience. Good luck with your move!

5/5

Trustpilot

Purchase of property with The Avenue.

I am currently working with The Avenue Estate Agents on a house purchase. To date they have been exemplary. From initial on follow up viewings, through the offer and acceptance process they have been professional, easy to work with and able to provide appropriate advice when requested. Looking forward to continuing to work with them until completion.

Chris · 22 May 2024

Agent replied · 9 June 2024

We would like to thank you Chris for taking the time to leave a review for us, it means a lot. It is good to hear that you are happy with the service you are receiving from The Avenue. Thanks again James

5/5

Google

Laura Mellor was so professional & polite when I called to arrange a viewing & was very informative on the information about the property.

Michelle · 10 June 2023

Agent replied · 11 June 2024

Thank you Michelle for the positive feedback. Laura is super passionate and always happy to help! We look forward to continuing to support you in your move

5/5

Google

Both Laura and Jack were extremely helpful and knowledgeable in all areas, the service was amazing and I’d 100% recommend the service to anyone!

Georgia · 10 June 2023

Agent replied · 11 June 2024

Thanks Georgia - Jack and Laura are always happy to help!

5/5

Google

Jack from the Avenue was so professional form the first time we met him he could not be more helpful throughout our sale always on call when we had a problem. Thanks Jack

Mandy · 10 June 2022

Agent replied · 11 June 2024

Thank you Mandy, it was a pleasure to assist you and Simon in the sale and wishing you all the best in the new home

5/5

Trustpilot

James is one of the most professional Agents you will ever meet

James is one of the most professional Estate Agents I have ever met. From the first time we met I was very impressed with the way he goes about doing his business. If you want to sell you home with minimal disruption to your daily life then James and the "Avenue Estate Agents" are the ones to choose. By the way he sold our home within 10 days!!!

John · 5 January 2022

5/5

Trustpilot

My experience so far with this company…

My experience so far with this company is of offering and beginning the purchase process of a property. They have ensured that I have all of their relevant personal contact details and have arranged for me to have a single point of contact for progression. Their manner is both professional.and polite and approachable and they are keen to work as quickly as possible through the purchase process.

Howard · 18 September 2023

Agent replied · 11 June 2024

Howard thank you so much for taking the take to leave a review for us. We are pleased to hear that you are happy with the service you have received. Thanks again, James

5/5

Google

Cannot thank Jack and the rest of the team at The Avenue enough! Everything was so easy and me and the mrs are loving our new home. Highly recommend using The Avenue!!

Richard · 10 June 2022

Agent replied · 11 June 2024

Thank you Richard - it was a pleasure to have helped you in the purchase of your first home and we are looking forward to seeing you both grow into this wonderful home

5/5

Google

Laura was excellent in her approach, passionate and very professional

Darren · 11 March 2024

Agent replied · 22 November 2024

thank you for the review Darren, hoping we can continue to help with your property search

5/5

Trustpilot

Ella was very polite and helpful with…

Ella was very polite and helpful with our viewing and made us feel at ease *****

Daniel · 28 October 2023

Agent replied · 11 June 2024

Thank you Daniel for taking the time to leave a review, it means a lot. We are pleased to hear that you are happy with the service you received from Ella. Thanks again James

5/5

Trustpilot

You won’t go wrong choosing The Avenue…

You won’t go wrong choosing The Avenue to sell your property. James, Hayley & Ella are all very friendly, attentive and pro-active in what they do. They don’t just upload to rightmove and forget about it, as most other agents do, they go above and beyond to help reach as many potential buyers as possible. Would 100% recommend!

Laura · 8 March 2024

Agent replied · 11 June 2024

Laura thank you so much for taking the time to leave a review, it means a lot to us. I am so pleased to hear that you are happy with the service provided by Hayley, Ella and myself. Thanks again James.

5/5

Trustpilot

It’s the best experience

It’s the best experience we’ve ever had with Real Estate Agencies. We found a house and sent request on the Avenue website on Sunday. Chris called back and organised viewing for us instantly. We found a house and booked it for us at the same day. We are so happy about the house and we are lucky to find Chris to lead us through this process

Vera · 4 September 2023

Agent replied · 11 June 2024

Vera thank you so much for taking the time to leave us a review. It is good to hear that you are happy with the service you received from Chris. Thanks again James

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read The Avenue's Google reviews

Questions about The Avenue Sutton Coldfield

Has The Avenue won any awards?

Yes. In The Trusted Agent 2026 awards: The Avenue, Sutton Coldfield won Gold.

The Trusted Agent

Is this your office? Claim your page.