Every review we hold for the Sutton Coldfield office, from every platform, shown as written. First names only.
★★★★★ 5/5
GooglePaul Carr Four Oaks/ Exclusive and Rural are fantastic. They helped my partner and I find our dream home and we cannot thank them enough!
The whole team have been amazing throughout, nothing was too much trouble. Angela conducted the viewings and negotiations, she was great. Very friendly but professional and dealt with the negotiations promptly so we could get the deal done.
When the sale was agreed ,our file was passed to Bev to chase and help us get to completion. Any hick ups along the way were dealt with efficiently. It really seemed like Bev cared and we weren’t just a number to her. She was pushing things along as quickly as possible and provided regular updates along the way. When Bev was not available, Faye and the rest of the team picked things up and were equally as good.
I cannot recommend the team enough!
We don’t plan to move from here but if we ever do, Paul Carr are the only agent we will use!
Thank you , thank you, thank you!
Katy and Nathan
Katy · 11 August 2022
★★★★★ 5/5
GoogleWe have been looking for a house for a while and have dealt with a number of estate agents both in terms of our search for a house and also for the sale of our property.
I found Katy Syborn to be extremely professional, hard working and switched on. Each viewing we had, it felt like Katy was completely on the ball and knew the situation with the house, the vendors' position and the state of the market.
I found her extremely courteous and prompt in responding to queries and have really appreciated her going out of her way in arranging viewings for us. Her communication was excellent throughout and she was readily available via email and text to arrange viewings which has been extremely helpful with my limited time availability due to my work situation.
Honestly speaking she has been the best estate agent I have come across
Nazar · 11 August 2022
★★★★★ 5/5
GoogleI have recently had an offer accepted on a property with the help of Ben Cope, although relatively new to the role, he was incredibly professional, helpful and enthusiastic throughout the process. …
Joanne · 15 October 2025
Agent replied · 15 April 2026
Thank you Joanne for your wonderful comments regarding Ben and the service he has provided. I am thrilled to hear he was professional, helpful and enthusiastic as this is certainly something we pride ourselves in! … More
★★★★★ 5/5
GoogleI have been working with Katy, Kimberly for few months, their friendly service, sincerity really escalated the service standard to another level. Their professionalism gives you more than 100% confidence and you can definitely rest assured that you will be well taken care of, no matter, u are buying or selling the property. Katy's voice can really cheer you up. You really feel that they are your good friends rather than just an agent, business partners. Much appreciated I met Katy and team.
Esmond · 7 June 2022
★★★★★ 5/5
GoogleMy mother in-law purchased an apartment being sold by Paul Carr. We were very impressed by the professionalism of the Four Oaks team, particularly Beverley Quirk, Kimberley Woolgrove and Angela Preece. The sale of our house to a Developer became very protracted and stressful, but Beverley went 'above and beyond' to keep all parties talking through to Contract Completion.
I would highly recommend Paul Carr when buying or selling a property in the Four Oaks area.
Alan · 9 November 2022
★★★★★ 5/5
GoogleMy first time selling experience has been excellent with Paul Carr estate agents. Katy and Bev kept me informed throughout the sale and quickly solved any issues that cropped up. Great team.
Ray · 26 October 2023
Agent replied · 29 April 2024
Thank you Ray for your kind review. I am glad the team and Paul Carr Estate Agents have been excellent with servicing your needs and I wish you the best of luck with the house move. Kind Regards, Katy, Branch Manager.
★★★★★ 5/5
GoogleMany thanks to Cian for his professional, courteous service, definitely recommend him for great service.
Vijay · 23 August 2024
Agent replied · 23 October 2024
Thank you Vijay for your review and comments re Cian and his service. It has been a pleasure to work with you.
Kind Regards, Katy, Branch Manager.
★★★★★ 5/5
GooglePopped in to make some enquiries about moving house. Was greeted and served very politely and pleasantly by Benjamin. Very impressive. Thank you.
V · 15 December 2025
Agent replied · 15 April 2026
Thank you for your review regarding Ben and his service. We certainly pride ourself on customer service.
I hope we can assist you in the future.
Thank you, Kind Regards, Katy, Branch Manager.
★★★★★ 5/5
GoogleKaty has been really amazing trying to find us a house over the last few months. Her attitude towards her clients goes above and beyond what one can expect. Katy has worked tirelessly looking at various options for us and supporting us through offer stages.
Bhavuk · 7 June 2022
Agent replied · 7 June 2023
Thank you so much for taking the time to leave Katy a review Bhavuk and I am so pleased to hear how helpful Katy has been in assisting you with your property search and I am pleased to hear you have now found and we wish you all the best in your new home. Faye, Area Manager
★★★★★ 5/5
GooglePaul Carr were recommended to us and I have been so impressed with all the team, in particular Faye, Katy, Kimberley and Angela. They have been really friendly and responsive, always so professional and negotiated us a quick sale of our house which I am so happy about. I look forward to working with the team as the sale progresses and would be very happy to recommend Paul Carr to anyone else.PositiveResponsiveness, Quality, Professionalism, Value
Holly · 25 August 2022
★★★★★ 5/5
GoogleA big thank you to Angela, Faye and Kimberley who have been nothing but patient and informative when helping us as first time buyers agree the purchase of our first home. Angela was incredibly helpful throughout our viewings and at no point did we feel pressured or on a time scale to look round quickly, despite her busy schedule. She went out of her way to phone the office mid viewing to organise a second viewing for my partner, and was very flexible when it came to organising this. We are still very early in the process but they have been updating us every step of the way so far and have answered all of our questions, no matter how trivial or crazy they might be! We can't wait to move through and complete the process and get the keys to our home!
Thank you team
Siobhan and ChristopherPositiveResponsiveness, Professionalism
Shooby · 25 August 2021
★★★★★ 5/5
GoogleI would highly recommend Paul Carr Estate Agents to anyone especially the Four Oaks branch.
Katy, Adam and all the team have been absolutely brilliant showing us around a property, answering all our questions quickly and accurately and all in a very cheerful and professional way. It has been a pleasure doing business with Katy and the team and they are definitely the best agent we have come across in our recent search for a house to buy!PositiveResponsiveness, Quality, Professionalism
JAS · 25 August 2021
★★★★★ 5/5
GoogleOnly just started our house selling journey, but impressed so far with timely, efficient and friendly service by all members of staff we have encountered.
A special shout out for Lucy who quickly resolved a perplexing query for us. Thank you!
Cherrylyn · 15 March 2026
★★★★★ 5/5
GoogleWe dealt with Kelly from start to finish and she was just amazing!
Thank you Kelly!
Claire · 26 May 2024
Agent replied · 23 October 2024
Thank you Claire for your review and comments re Kelly and her outstanding customer service.
Kind Regards, Katy, Branch Manager.
★★★★★ 5/5
GoogleWe’re buying our first house through Paul Carr and they have been brilliant helping us through the process. …
Connor · 15 December 2025
Agent replied · 15 April 2026
Thank you for your kind words regarding the team's service, especially your dealings with Beverley. … More
★★★★★ 5/5
GoogleThank you to the whole team at Paul Carr, Four Oaks for all your hard work. A particular thank you to Katy, not only for her sales & marketing skills but also for keeping us so well informed. Also to Bev for overseeing the chain & keeping us up to date with progress. We are happily settling into our new home.
Cath · 3 July 2023
★★★★★ 5/5
GooglePaul Carr Four Oaks has been really helpful in booking our viewings. A special mention to Angela who has been very polite and patient with us in all scenarios. Very friendly and understanding to our requirements. Highly recommend their service!!
Suwathini · 7 June 2022
Agent replied · 7 June 2023
It is so good to receive such lovely feedback Suwathini and thank you for taking the time to leave our team, and especially Angela, such a fantastic review. Angela mentioned what a great viewing she had with you and I really hope you go onto find your next home, hopefully through Paul Carr Estate Agents. Faye, Senior Branch Manager
★★★★★ 5/5
GoogleFaye, Kim, Katy were all extremely professional in the process of selling our house. Lovely team who worked hard to get the right buyer. Angela was tremendous in finding us the right property for us and although we had some disappointments, she worked diligently to meet our specification. Bev was great in managing the sale and conveyancing process. Well done the Four Oak team, you have very happy clients!
Neil · 10 September 2022
★★★★★ 5/5
GoogleWe felt we had a first class service from Psil Carr from.start to completion. Having not moved for 27 years Lucy Beck was always on.the end of the phone pushing the sale and calming our nerves. Excellent
Lesley · 16 October 2024
★★★★★ 5/5
GoogleFay and her team at the Four Oaks office have provided an efficient and most friendly service in selling a property for me. I chose Paul Carr in preference to 2 other agents because of the very favourable first impressions and their enthusiastic approach. My initial confidence proved right, and they were most helpful and responsive during the sale. The team were knowledgeable, experienced and handled the process with professionalism.
G · 12 July 2022
★★★★★ 5/5
GoogleI had a particularly difficult situation with a sale and Lucy and the rest of the team were so very patient, kind and professional through the entire process. Really recommend them, a really nice and good team - thanks guys :-)
Kelly · 15 February 2026
★★★★★ 5/5
GoogleBen was excellent, very professional, supportive and helped us get over the line.
Rob · 12 August 2025
★★★★★ 5/5
GoogleI haven’t brought a property in over 20 years and I found Katy’s advice knowledge and experience extremely helpful and made it so much easier to navigate the process. I would definitely recommend Katy and would certainly use her again if I ever needed to sell or purchase a property.
Such professional expertise and complete trust is hard too find.
Her enthusiasm and caring yet professional manner shone through.
Alex · 12 July 2022
★★★★★ 5/5
GoogleFrom start to finish the team at the Four Oaks office were brilliant. Katy who helped book our viewing and handed over our keys was lovely, Jenna who showed us around was amazing and Beverley who progressed our sale continuously kept us in the loop. Thank you for your help in buying our first home. If we ever need an estate agent in the future, we will be back :).
Kayleigh · 23 October 2023
Agent replied · 29 April 2024
Thank you Kayleigh for your kind review and words. I am so glad our team helped you buy your first home. I hope the new home is treating you well. Thank you. Kind Regards, Katy, Branch Manager.
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