Every review we hold for the Sutton Coldfield office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleMy experience so far of Connells Sutton Coldfield has been brilliant. All of the staff are lovely, friendly and very professional. Helen Kent and Caroline Sutton who are helping me sell my property and buy a new one have been supportive and guided and communicated with me often. Sinead Lowdness has been fantastic too. She has helped me to secure the right mortgage and given fantastic advice about buying a property. Overal, I am very happy with their service and that they are ensuring my sale and purchase goes smoothly and as stress free as it can.PositiveResponsiveness, Quality, Professionalism
Laura · 26 August 2020
★★★★★ 5/5
GoogleExcellent service from Charlotte and Jane, they resolved everything from start to finish, nothing was too much trouble, they did all the background work with high energy & positivity keeping me updated throughout.
We hit a bit of a Rocky road with a chain collapsing however Charlotte persevered and showed excellent resilience. Jane kept everything running smoothly on the financial side ensuring everything was in order.
I have to mention that Charlotte has a law degree and dealt with the legal side via their conveyancing service as well as many other queries. It was just an excellent all round experience. She really knows her stuff and if something untoward pops up she gets to the bottom of it rather quickly through the legal channels.
Others may have had a bad experience from time to time and i myself felt very low when the chain collapsed mid way however it is important to note that ’Connells’ have been around a very long time and for very good reason.
Mr · 15 June 2020
★★★★★ 5/5
GoogleConnells service has been excellent all through the selling process and the team at the Sutton office are very professional and a very happy crew.
Helen was appointed my representative and all throughout the whole procedure has provided an excellent service. Helen has kept me informed at all times and always answered or found out the answers to any of my questions I put to her.
Helen is a credit to Connells organisation and a valuable member of the team.
Regards
Mr. R. Webb.
( a very satisfied customer )
Roy · 15 June 2020
★★★★★ 5/5
GoogleGreat service, very smooth, thank you
Lucidify · 16 February 2026
Agent replied · 16 April 2026
Thank you for your review! We strive to provide exceptional service to all our customers and we are so happy to hear that your experience was smooth. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleCan I just say how awesome Ellie & Pippa are!! They went above and beyond in helping me secure the rental I really wanted kept in touch with me all the way and got the paperwork over quickly for me to complete, moving is stressful enough and they made it so easy and smooth and now I can look forward to my move date...but not the packing lol thank you Ellie and Pippa cannot praise you enough 5*
Louise · 15 June 2020
★★★★★ 5/5
GoogleFirstly I cannot thank the Connells Sutton team enough for all there hard work! If you do anything today read my review. We were looking to sell our current property in order to downsize, buy on and then also buy a buy to let property as this was always a dream of ours. We had Karen come out to value our property who was last from 3 other estate agents and we just knew from the word go that she was the agent for us. Charlotte and Jake kept me updated every other day with how they where getting on and we just loved the communication from them! They quickly found us a new home which is just perfect and also found us a rental property that we loved, along with also selling our current home! AMAZING!. Charlotte introduced me to their lettings team and while this is something we wanted to try ourselves we were aware that we knew nothing of the legislation. Gavin and Tayla from letting helped us so much and now we have an amazing tenant! All around we are amazed with everyone at Connells and we couldn't of asked for a better experience. We will be recommending to all our family and friends!
David · 16 June 2019
★★★★★ 5/5
GoogleNatalie can't do enough to help you. I have no hesitation in recommending her to handle your property for letting.
Andrew · 13 September 2025
Agent replied · 12 November 2025
Thank you for your kind words and recommendation! Natalie is committed to providing excellent service to all her clients. We're glad to have her on our team and look forward to continuing to assist you with your property letting needs. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleMany thanks to Sian Williams who was a pleasure and a great help in securing my mortgage! Would recommend!
Maria · 24 March 2025
★★★★★ 5/5
GoogleCatherine was very professional and speedy - cant recommend Connells highly enough. Thank you very much.
Andrew · 17 November 2023
Agent replied · 14 June 2024
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleEleanor from Connells is very friendly and genuine and I with my friends felt very at ease with her. She was always quick to get back to us on all the questions and even have had arranged apartment viewing in one day and during weekend! Which was great and super hard to get at other agencies. Thank you Eleanor 😊 Best of luck! …
Radvile · 15 June 2022
★★★★★ 5/5
GoogleAs landlord I have dealt with several Estate Agents and the search never ended until now. Dealing with Hannah and her team made the process smooth and stress free with all of my properties. Always available and responsive, if you're looking for a good service get in touch with her!
Dori · 15 June 2023
★★★★★ 1/5
GoogleVery disappointed, will never ever use their service again. Just keep in mind... once you sign up with them... your chasing of the progress begins. They valued my property, but gave no incentive nor willingness in helping sell it. You will end up begging them to help you sell. They simply don't care. What you will hear is that your contract with them is for a period of 6 months and you got stock. The agency will ask you to reduce the price by 10k, just to push the sale, You will loose money with them. Don't use their solicitors... I believed taking solicitor with agency will help me to sell quicker. Not with Connells Sutton. You are better off finding your own solicitor. It has been 3 months and I'm nowhere near the close. Heheh and its not down to COVID. Their solicitors must be somehow related/friends with them, because they behave exactly the same way as Connells. Very disappointed, will never ever use their service again.
Dan · 15 June 2021
Agent replied · 14 June 2024
Hello, we are very sorry to hear that you believe the service of our team was not up to our normal high standard. If you would like to provide any further details on this, please get in touch with us on socialmedia@connells.co.uk and we can look into this further for you.
★★★★★ 5/5
GoogleHannah and her team are truly professional and very committed. Hannah is the most efficient estate agent that I have ever encountered. My house is rent out at a good price in less than a month despite the economic downturn. Thank you so much for your help.
Iris · 15 June 2023
★★★★★ 5/5
GoogleEleanor has been great from start to finish. Quick to send across all the virtual viewings and any other information that i required regarding the prices and availability. Really helpful and quick to respond to which was great. One of the best estate agents i have worked with, thanks Eleanor for such a smooth process!
Rajan · 15 June 2022
★★★★★ 5/5
GoogleI can’t rate Connells and specifically Amarit highly enough. Nowhere else could match the mortgage rates Connells could get, and through over a year of delays, Amarit was an amazing support to us, helping us get our dream home. Karen was also great when we needed help selling our house. We are so grateful to the whole team there, and will definitely return in the future.
Lucy · 16 June 2018
★★★★★ 5/5
GoogleFrom the first viewing to regular communication we have been really impressed with Connells Sutton Coldfield.
Helen has been excellent when dealing with our enquiries. Speed of response, clarity of information is really important for both parties for a smooth process. As a purchaser we couldn't have been happier.
Thank you.PositiveProfessionalism
Martin · 15 June 2022
★★★★★ 5/5
GoogleI can only speak about Hannah and Meg. Both were proactive and left me feeling that that I had people in the Sutton branch really looking out for my interest during a very frustrating period. 5 stars to them both!
Balvinder · 15 June 2023
★★★★★ 5/5
GoogleI instructed Sophia on a letting matter and was extremely happy with the service she provided.
She was able to take pictures, market my property, find the tenants and have them moved in all within a month.
Sophia always returned calls and emails and I found her to be very professional.
I would recommend Sophia.
Savita · 15 June 2021
★★★★★ 5/5
GoogleWe would like to thank Connells, amazing service. Every step of the way they guided us and helped us with our move, both selling and buying. We couldn't have done it without them. Especially Helen Kent and also Caroline, Sam and Charlotte who are amazing. Thank you. Would recommend Connells to anyone thinking of selling. Mary & Tommy
Thomas · 15 June 2020
★★★★★ 5/5
GoogleSian did an excellent job in getting our mortgage approved. We are first time buyers and every step of the process was crystal clear and she notified us of every change!!
Harry · 22 September 2024
Agent replied · 22 October 2024
Many thanks for the fantastic 5* review Harry. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMy Letting agent, Hannah was really helpful and understood what my request to found out our first property in England. I would highly recommend anyone who are looking for a properties, she is the right choice.
Chun · 15 June 2023
★★★★★ 5/5
GoogleBest Letting Agency . Our experience was outstanding.
Eleanor was very friendly, professional and helpful.
Due to the current situation she was following all the gov guidelines for our safety and we really appreciate that.
Big thank you for the hole team for processing and helping with all the paperwork asap.PositiveProfessionalism
Andreea · 26 August 2021
★★★★★ 5/5
GoogleConnell’s, specifically Sian, was very helpful as my broker when I was looking at changing my mortgage. The service was quick and informative. She managed to find me a good deal and was there every step of the way. Thank you!
Rebekah · 15 February 2024
Agent replied · 14 June 2024
Thank you for taking the time to share your experience and for your wonderful 5* review Rebekah! Kind regards, Lucy, Customer Relations.
★★★★★ 4/5
GoogleMany thanks to Meg and Hannah. Thanks for their prompt reply. They are so kind and patient to assist us with the house rental procedure and fix the problems so we can move in shortly.
Margaret · 15 June 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
