Every review we hold for the Sutton Coldfield office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleThe whole team have been exceptional throughout the whole process. Every detail has been thoroughly explained and the team are always on hand to help with any queries. Everything has ran smoothly and I would definitely recommend them to all of my friends and family. Special thanks to Sian and Caroline, who have been super helpful and friendly throughout 😊.
David · 3 December 2024
Agent replied · 8 December 2024
Thank you for your glowing 5* review and recommendation David. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWorked with Caroline Wad-Turner to sell my
Home . Within a week it was sold for full asking price which was much higher than I anticipated. Things are moving smoothly and it hasn’t inconvenienced me at all. Would highly recommend as this experience has been totally stress free and the girls at the branch couldn’t do enough for me
Danny · 1 December 2024
Agent replied · 8 December 2024
Thank you for your brilliant 5* review and thank you for your recommendation Danny. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleSian Williams, mortgage advisor at Connells in Sutton Coldfield has been wonderful in finding me a good mortgage rate for my circumstances. Being a first time buyer, I was a bit nervous and worried but after speaking with Sian, I was very confident and happy with service provided and cannot thank her enough for all her help and advice. Highly recommend Sian !
Raja · 18 August 2024
Agent replied · 25 August 2024
Thank you Raja for your excellent 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleExcellent communication, customer care and support from Daisy and Natalie and all members of the team who we may have interacted with over the phone etc.
Friendly, helpful, knowledgeable and professional.
Thank you
Louise and Stuart
Lou · 15 July 2025
Agent replied · 12 November 2025
Thank you for your glowing 5* review Lou. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleSian has been excellent throughout the course of our mortgage application. She laid out everything very clearly and kept a close eye on the process throughout. Her work displayed a genuine effort to do what was best and right for us as first-time buyers and I cannot recommend going to her enough, particularly if you are unsure how the process works.
Jim · 4 August 2024
Agent replied · 25 August 2024
Thank you for your glowing 5* review and recommendation Jim. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleGreat experience. Bekah was lovely and helped us through the whole process
Erin · 16 February 2026
Agent replied · 16 April 2026
"Thank you for the wonderful review! We are thrilled that you had a great experience at our business. It was our pleasure to have Bekah assist you throughout the process. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleConnells Sutton were a fantastic team that helped us greatly during our sale and subsequent purchase. Special thanks to Sian Williams on the Mortgage team and Mary Frances on the Sales team for all their support!
Anthony · 13 June 2025
Agent replied · 12 November 2025
Thank you for your kind words! We are so glad our team at Connells Sutton could provide you with excellent service during your sale and purchase. Our team, especially Sian Williams and Mary Frances, are dedicated to helping our customers every step of the way. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleI used Sian at Connells for my mortgage and she was fantastic! She made the whole process so easy, as a first time buyer & being self employed I was unsure how much I could borrow, but she got me a great rate & £80k more on affordability than I originally thought! Would definitely recommend, thanks Sian!
Harry · 4 August 2024
Agent replied · 25 August 2024
Thank you Harry for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe are very happy with the quality of service we got from Catherine on helping us finalise the rental of a property on fairfax road. She ensure to carry us along at every point and gave us options available to make our moving and rental process soo seamless. And my baby is super happy with the house!! 😂 thank you Catherine! …
Gazania’s · 15 April 2024
Agent replied · 14 June 2024
Gazania’s Kitchen many thanks for your excellent 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI have just acquired a new tenant from connells for my apartment and found them to be thorough and professional in there approach, my dealings with rebekah one of there co-ordinators was excellent and helped me through the whole process would definitely recommend this agency and would use there services again
Mike · 16 March 2026
Agent replied · 16 April 2026
"Thank you for the positive feedback! We are delighted to hear that you had a great experience with our coordinator Rebekah and that you would recommend our agency to others. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleThanks Natalie and Henry for smooth sailing for my new rental house. Your hard work speaks for itself. I wish you all great success at Connells.
S.Rawat · 5 August 2025
Agent replied · 12 November 2025
"Thank you for your kind words! We're thrilled to have helped you find the perfect rental. Here's to many more successful partnerships with Connells!" #grateful #satisfiedcustomers Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleSian Williams has been super helpful and has made the whole experience so easy for me and my partner who had no idea what we were doing (being first time buyers). Really appreciated the help and would highly recommend going through the process via Sian as she has saved us so much time and looked at our interests above anything else.
Romi · 16 March 2024
Agent replied · 14 June 2024
Thank you for taking the time to leave us this amazing 5* review and recommendation Romi Dhillon. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
GoogleSian Williams, mortgage advisor at Connells in Sutton Coldfield has been wonderful in finding me a good mortgage rate for first time buy to let in ltd company buyer, I was very confident and happy with service provided and thank for all her help and advice. Highly recommend Sian Williams.
Kawsihan · 22 September 2024
Agent replied · 22 October 2024
Many thanks for your fantastic 5* review and recommendation. I will ensure your kind words of your experience with our Coldfield branch are passed onto the team! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleSian from Connells helped me through three house purchase attempts in a row (two failed!) and was patient and understanding with my autism the whole time.
Update 26/03/2026
Sian helped me remortgage and managed to get me a great locked-in rate before the mortgage prices skyrocketed.
Andrew · 2 April 2026
Agent replied · 14 June 2024
Many thanks Andrew O'Rourke for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleHenry from Connells was super professional and helpful. He communicated all the way and helped me secure a beautiful place for my family. Thank you Henry
Faith · 15 June 2025
Agent replied · 12 November 2025
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleOur experience using Connells estate agents has been excellent. Sian Williams was very informative and super helpful with the entire process. As first time buyers, we had a lot of questions about the whole process, and Sian and the team have made everything so much easier. We would highly recommend their services.
Adam · 15 April 2024
Agent replied · 14 June 2024
Hi Adam, Thank you for your wonderful review of our local team and providing them with 5*! - Best Wishes, Scott @ Customer Care
★★★★★ 5/5
GoogleSian was so helpful as our mortgage advisor on our first home, she made sure we understood everything and had been extremely supportive! Thank you to the Connells team too who made the whole process a lot smoother.
S · 20 November 2024
Agent replied · 22 November 2024
Many thanks for your fantastic 5* review. I will of course pass on your kind hearted words to our Sutton Coldfield branch. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleCould not have asked for a more smooth move ,this due to the professional people at connells,especially rebekah and Natalie who understands how stressful moving can be and with true professionalism got us in within 7 days ,can not praise …
Dimitris · 16 March 2026
Agent replied · 16 April 2026
Thank you so much for your kind words! We are thrilled to have made your move a smooth and stress-free experience. Rebekah and Natalie are truly dedicated to providing exceptional service to our customers. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleWe’ve now used Sian twice for our mortgage and I honestly wouldn’t go anywhere else. Both times she has been incredibly supportive, knowledgeable, and patient, especially through what turned out to be quite a long and complicated process …
Lauren · 16 March 2026
Agent replied · 16 April 2026
Thank you for choosing us for your mortgage needs not once but twice! We are grateful for your trust and are thrilled to hear that Sian's support, knowledge, and patience made a difference during a complex process. We always strive to put … More
★★★★★ 5/5
GoogleSian was brilliant from start to finish. Me and my partner had no clue about all this mortgage malarkey but sian broke it down and explained everything. We found a house and sian was really quick to sort out everything. Thankyou sian you have been amazing
Connor · 15 May 2024
Agent replied · 14 June 2024
Many thanks Connor for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleReally great experience from start to finish. As first time buyers we were a bit lost but the whole team were helpful, professional, and made the whole process as easy and stress-free as possible. Communication was clear throughout, and …
Anna · 16 February 2026
Agent replied · 16 April 2026
Thank you for your kind words! We are thrilled to hear that your first home buying experience was a success with our team. Our goal is to make the process as stress-free as possible and we're glad that Sian and our team were able to … More
★★★★★ 5/5
GoogleWe would like to say a massive thank you to Sian, the mortgage advisor in this branch, she has been on hand throughout the whole process and kept us in the loop with everything. We could not have done it without her, definitely recommend
Jake · 15 May 2024
Agent replied · 14 June 2024
Thank you for leaving us your superb 5* review and recommendation Jake. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI would highly recommend Sian to help with your house purchase. As first time buyers she made the mortgage application feel effortless, finding us the best rate available and managing to fit an appointment in very last minute to help secure it. I'm glad I used this service and will be making use of it after the fixed term on my mortgage is up as I know she will once again find us the best rate :)
Megan · 15 April 2024
★★★★★ 5/5
GoogleWe have used Connells rental services several times and each time it gets better and easier . Had fantastic and very professional service from Catherine , she is a credit to Connells, she is very competent and highly professional in all areas of her work , she knows her market and make the whole rental so much easy . We can recommend her enough , Thank you to Natalie aswell .PositiveValue
Jackie · 28 July 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
