Every review we hold for the Sutterton office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotSales advisor Tom
Sales advisor Tom who we’ve met at the Bracks Farm branch has been brilliant with us, answering all questions and finding we don’t have many questions to ask as he’s thought of everything we may want or need to know!
Kate · 6 August 2026
Agent replied · 24 September 2026
Hi Kate,
Thank you for taking the time to leave a review, we’re grateful to you for sharing your experience. We are pleased to hear how helpful Tom has been in answering your questions and supporting you through your journey.
Wishing you all the best in your new home!
Kind regards,
Gleeson Homes
★★★★★ 5/5
TrustpilotThe Pastures
Competed a couple of days ago and everything is look really good!! Being a first time buyer can be very daunting and Mary was so friendly and helpful, she made the whole experience great and answered any questions I was unsure of!! The house it lovely!! They got all my extra correct and it looks better than I imagined!! I want to thank Mary and the team for making this such a positive experience!!
Fay · 23 December 2023
Agent replied · 13 June 2024
Thank you for your review Fay.We are really pleased to hear how well Mary has supported you during your purchase journey, and that you have had such a positive Gleeson experience overall.Hearing this coupled with how lovely your house is really makes our day!Kind RegardsGleeson Homes
★★★★★ 5/5
TrustpilotI bought my home from Gleeson Homes…
I bought my home from Gleeson Homes nine months ago, and I couldn’t be happier with the experience so far. Any issues I’ve had have been very few and, when something has needed attention, it has been dealt with immediately.
Paul · 29 July 2026
Agent replied · 24 September 2026
Hi Paul,
We're delighted to hear of your positive experience and will pass your feedback on to the team!
Congratulations on your new home and thank you for choosing Gleeson.
Kind regards,
Gleeson Homes
★★★★★ 5/5
TrustpilotMiddlestone Meadows plot
It’s been over a year since we moved into our lovely home and we never had a problem since. The journey was a bit hectic for me as I was pregnant that time and working at the same time but Jackie was fab and very helpful and made the journey smooth for us. Jackie knows exactly what she’s doing, professional, very pleasant lady. I would definitely recommend Gleeson homes in Middlestone Meadows.
Joyce · 19 January 2024
Agent replied · 13 June 2024
Thank you for your review JoyceIts delightful to hear how well Jackie looked after you at what must have been a very busy time for you and your family.We will be sure to pass on your kind words to Jackie, who we are sure will receive them with much pride and appreciation!Kind RegardsGleeson Homes
★★★★★ 5/5
TrustpilotLovely helpful staff… visited Gleeson…
Lovely helpful staff… visited Gleeson in Knowsley last week and the staff couldn’t have done anymore to help. It’s really hard house hunting with little ones in tow but Kath and Karen were really patient with us as a family and so helpful even having colouring for the kids! Plenty to go away and think about for us and some beautiful homes to look around… thank you for all the information!
Danielle · 5 February 2024
Agent replied · 13 June 2024
Thank you for your review DanielleIts great to hear how well Karen & Kath have looked after you on your recent visit.We understand the juggling act that all parents have to do with a young family, and your children are more than welcome whenever you visit us!We hope to see you again soonKind RegardGleeson Homes
★★★★★ 5/5
TrustpilotReservation - Emily
Just reserved our house with Emily and Dan, both really helpful and provided us with all the information required! Made everything really easy and answered all of our queries. Really looking forward to the next steps and have made the whole process so far easy and reassured us of the what is next to come. Would definitely recommend to any first time buyers.
Abi · 20 September 2026
★★★★★ 5/5
TrustpilotScott Hawthorn Fields
Scott Hawthorn FieldsWe moved in a few weeks ago to our new house on the hawthorn fields development and couldn’t be more happy Scott was so helpful the whole time even when we were the first to reserve on our street and the last to move in as the sake of our house fell through twice. Couldn’t have asked for anyone better to help and support us with everything.Thank you Scott.
Shania · 12 January 2024
Agent replied · 13 June 2024
Thank you for your review ShaniaWe are delighted to hear that you are happy with your new Gleeson home, and the service that Scott provided during your purchase journey.We wish you many happy years in your new home.Kind RegardsGleeson Homes
★★★★★ 5/5
TrustpilotJohn at Bracks Farm
John at Bracks Farm made buying mine and my girlfriends first home so much easier. He went above and beyond to help us with everything we asked for no matter how big or small. His help and support during all of this process was amazing and we really appreciate everything! We highly recommend John to anyone looking to buy a home.
Euan · 19 July 2024
Agent replied · 24 August 2024
Thank you for your review EuanIt is lovely to read such fantastic recognition for the work that John has done for you on our Bracks Farm development, and we really appreciate you taking the time to share your experience with us.Kind RegardsGleeson Homes
★★★★★ 1/5
TrustpilotUnfinished after nearly 6 months moved in. With 2 year update.
*Updated one week after receiving a reply**2 years on. An update*Almost 6 months into being moved in.The garden has not been leveled by Gleesons. I have had to contact and deal with the landscaping company by myself(which have been very helpful).Gleesons have not contacted me as you may expect from them replying so very quickly this to poor review. Not to mention I've left voice messages and called head office several times over the last month and a half trying to get someone to contact me. The number I was provided as my customer care number is a dud and does not work either.I messaged the project manager who basically fobbed me off saying I needed to deal with the landscaping company... even though they are supposed to have sorted the leveling out of the soil in the garden. They haven't even cut down a drain pipe and fitted a cover. I just have 8 inches of plastic 6" pipe sticking up down the side of the house. The manhole in the garden isn't fitted properly. Underneath the drains are full up of soil which is a concern in itself to their work.**2 year on update. They post very diligently in response to poor reviews. Yet they lie about contacting you. Noone was ever in touch like their social media person on here said they would be. Also. I'm out of my 2 year warranty now and have just discovered. Due to damage in the kitchen ceiling. Their plumbing under the bath has a leak.Do. Not. Buy. Gleesons!
Adam · 11 May 2023
Agent replied · 13 June 2024
Hi Adam, I am sorry to hear about the experience you are having with Gleeson. I have passed your details over to our customer care department and someone will be in contact shortly. Thank you.
★★★★★ 4/5
TrustpilotFrom the start to this stage of…
From the start to this stage of contract exchange, Mauricia Shea have been so wonderful with her warm reception, guidance and professionalism. These have made the process so seamless for us.
OMORUYI · 4 September 2026
Agent replied · 24 September 2026
Thank you for taking the time to leave a review, we’re grateful to you for sharing your experience.
Wishing you all the best in your new home!
Kind regards,
Gleeson Homes
★★★★★ 5/5
TrustpilotFantastic customer care
We are currently in the process of purchasing a Gleeson home. Mary has been absolutely fantastic, given us all the information when needed and asked and made the process of buying our first home together amazing so far!From booking our visiting to asking lots of questions nothing has been too much for Mary. The experience we have had with Gleesons has been made by Mary ! Thank you!!!!
Consumer · 29 January 2024
Agent replied · 13 June 2024
Thank you for your reviewIt is very pleasing to hear how our Sales Executive Mary is looking after you as you purchase your new Gleeson home.We pride ourselves in looking after all our customers, but we recognise the need to be especially attentive to the needs of our first time buyers to ensure that we hand hold each and every one through the process.Thank you for your kind words, we will be sure to share these with Mary who will be delighted to hear them.Kind RegardsGleeson Homes
★★★★★ 5/5
TrustpilotExcellent and easy buying process
It has been a pleasure dealing with Gleeson so far, Victoria has been amazing from the start making the process hassle and stress free. Victoria is in regular contact with us to update on the build progress and we can’t wait to move in. Excellent service and would definitely recommend asking for Victoria if you are interested in buying at the spring mill development.
Customer · 5 April 2024
Agent replied · 13 June 2024
Thank you for your reviewWe are delighted to read about the service that Victoria is providing to you, and that she is keeping you updated on the progress of your new home.We look forward to the exciting day when we can hand you the keys to your new home, and welcome you fully to the Gleeson family!Kind RegardsGleeson Homes
★★★★★ 5/5
TrustpilotMoorland View
I had such a smooth and straightforward experience buying my home with Gleeson. I originally just wandered in with no real intention of buying, but within a week I had put down my reservation fee and shortly after that, my deposit too, it all just felt right.
Gagan · 4 May 2026
Agent replied · 2 June 2026
Hi Gagan,
We're delighted to hear of your positive experience and will pass your feedback on to the team at The View at Moorland Green development!
Thank you for choosing Gleeson Homes.
Kind regards,
Gleeson Homes
★★★★★ 5/5
TrustpilotJackie was fantastic
Jackie was fantastic, supportive and knowledgable of the area, the house and rhe forthcoming experience of buying with gleeson. Jackie was able to talknme through all aspects of the home, including epc options and extras to help my move be less of a stress and more an experience. Not pushy in the slightest and truly listened to my needs.
Jonpaul · 7 June 2024
Agent replied · 13 June 2024
Thank you for your review JonpaulWe are delighted to read about the experience that Jackie has delivered for you, and will be sure to share your feedback with her.Thank yo for taking the time to share this feedback with us, it really is appreciatedKind RegardsGleeson Homes
★★★★★ 5/5
TrustpilotBrilliant customer service from Gleeson
The customer service has been excellent. Initially Andie in the sales office, then Shirley; and the site manager Steve and his deputy Gavin, and everyone on site working with them, have been so friendly and so helpful. These staff are really good - Gleeson should clone them!
Mr · 22 April 2026
Agent replied · 2 June 2026
Thank you for sharing your positive experience with us. We're delighted to hear how helpful the team have been throughout the process and will be sure to pass your feedback on.
Congratulations on your new home and thank you for choosing Gleeson.
Kind regards,
Gleeson Homes
★★★★★ 5/5
TrustpilotHighly recommend buying a new home with…
Highly recommend buying a new home with Gleeson! Myself and my partner had such a smooth and exciting process buying our first home together with massive thanks to Amaara on the Crown Gardens site! She was helpful, friendly, kept us up to date throughout and made our journey so easy and delightful! Thank you Amaara. We are in love with our new home!
Catherine · 10 March 2024
Agent replied · 13 June 2024
Thank you for your review CathrineIts great to hear how well Amaara looked after you during your purchase journey.It is especially nice to hear that you are "in love" with your new home....that really does make us happy here at Gleeson!Thank you for taking the time to share your feedback with usKind RegardsGleeson Homes
★★★★★ 5/5
TrustpilotGreat properties, great people
Gleesons and Temi Gold have made buying our first home so easy and straight forward. We couldn’t be happier in our home, which Temi and Charlie have been nothing short of amazing when it comes to support and assistance. Nothing is too much trouble and for first time buyers we’ve had a great experience from start to finish. Thank you Temi!
Adam · 14 April 2024
Agent replied · 13 June 2024
Thank you for your review AdamWe are pleased to read what a great service Temi & Charlie have provided to your throughout your purchase journey with Gleeson.We pride ourselves in being able to look after first time buyers, guiding them through the purchase experience, so we are delighted to read that this is just what has happened to you.Thank you for sharing your experiences with us.Kind RegardsGleeson Homes
★★★★★ 1/5
TrustpilotTerrible Company
Due to reading the recent reviews, I would not recommend Gleesons customer care team as they do not resolve your problems. I was never contacted about my heating issues and now they are claiming that they had no report from me at plot 56. I would advise people not to buy these properties around the Burnley area. They always cover up for there mistakes
Peter · 8 February 2024
Agent replied · 13 June 2024
Thank you for review PeterIt is important that we get to the bottom of these issues for you. Following your review we have spoken to our regional Customer Care team, and they have advised us that you have recently stated that you do not wish us to contact you on these matters.It is clear that there are issues that we need to address, and we remain committed to resolving any valid warranty issues for you.To do this we need you to speak to our regional Customer Care team and articulate what these issues are. We will then need you to upload them onto My Gleeson portal, as is required for all customers when reporting issues to ensure that we can follow up on any required works with our site teams and contractorsAs a responsible developer we will deal with genuine issues, but we do need you to work collaboratively with the regional team to organise any works that need attending to.The team will be available 8.30am-4pm tomorrow should you wish to call back.Kind RegardsGleeson Homes
★★★★★ 5/5
TrustpilotRecommendation for Suzanne and Victoria
Suzanne and Victoria has been great sales representatives since I had come across them during my purchase of New home at Hilltop park. They proform excellent customer service and well professional in practice my experience with them. Make me to choose over and over again gleeson homes. And even to recommend the company to other family members.Great jobs Suzanne and Victoria.
Adebiyi · 5 April 2024
Agent replied · 13 June 2024
Thank you for your review AdebiyiWe are very pleased to read about the excellent service that our sales executives provided to you on our Hilltop Park development, and its great to hear that you feel able to recommend Gleeson Homes to other family members!Thank you for taking the time to share your feedback with usKind RegardsGleeson Homes
★★★★★ 5/5
TrustpilotSharon & Charlotte at Bridlington was…
Sharon & Charlotte at Pinfold park Bridlington was outstanding even when things wasn't quite going to plan , the house is everything what we expected well built clean and ready to move it , the after sales snagging was done nearly instantly, a good affordable home and Very good standard ,The gas & electric bills are much lower than our old house
Stewart · 10 March 2024
Agent replied · 13 June 2024
Thank you for your review StewartIts great to hear that our sales team looked after you so well during your purchase journey.Its also lovely to hear how happy you are with the quality of your new home, the service you have received post completion, and the fact that your bills have decreased due to the efficiency of your new home!Thank you for taking the time to share your feedback with us.Kind RegardsGleeson Homes
★★★★★ 5/5
TrustpilotMiddlestone Meadows
We’ve recently bought a house at Middlestone Meadows and have had a first-class service from Jackie in the sales office and Dave, the site manager. Jackie kept us updated throughout the building process and was very quick to respond to any queries we had. We were made to feel very welcome and we are loving our new home.
Julie · 19 May 2024
Agent replied · 13 June 2024
Thank you for your review JulieIt's great to read how well Jackie and Dave have looked after you and how much you are loving your new home!Thank you for taking the time to leave us your feedback.Kind RegardsGleeson Homes
★★★★★ 5/5
TrustpilotEmily from the Lyons Edge site has been…
Emily from the Lyons Edge site has been brilliant. We reserved our plot on the site this week and she provided us with a great understanding of all aspects of the property, the site and was overall very informative 🙂
Ella · 30 May 2026
Agent replied · 2 June 2026
Hi Ella,
We're delighted to hear of your positive experience and will pass your feedback on to the team!
Thank you for choosing Gleeson Homes.
Kind regards,
Gleeson Homes
★★★★★ 5/5
TrustpilotPetersmiths park 280
Alex has been helpful throughout the reservation process! Especially when it came to the optional extras selection with being very clear and helpful which made choices easier. She has always made sure to keep in contact with any questions I have had with very swift responses which has put me at ease! I look forward to receiving the keys in some time in April!
Ryan · 31 December 2023
Agent replied · 13 June 2024
Thank you for taking the time to leave us a review Mr Brooks.We are pleased to hear how well our Sales Executive, Alex, has guided you though your purchase experience, and like you, we look forward to moving you into your new home and fully welcoming you into the Gleeson family!Kind RegardsGleeson Homes
★★★★★ 5/5
TrustpilotA month since completion
We have had the keys to our Longford, plot 76, for a month, and in that time, Stuart, the site manager at Vickers Grange has been amazing. He has given advise to us, been round immediately to answer any questions and even recommended trades people. Cannot recommend Gleeson enough, the build quality is exceptionally and so is the site team.
Tarn · 23 March 2024
Agent replied · 13 June 2024
Thank you for your review TarnIt is great for us to read how well our team at Vickers Grange have looked after you, and also to hear how exceptional you think our build quality is.We really appreciate you taking the time to share this feedback with us.Kind RegardsGleeson Homes
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