Gleeson Homes Midlands Sutterton reviews

★★★★★ 5/5

Trustpilot

Well all I can say is Thank you

Well all I can say is Thank you from start to finish Claire Kensal was amazing she was patient understanding extremely knowledgeable and kind such a lovely lady that saw us through the whole process nothing was too much trouble even though she had to deal with me. We can’t fault Gleeson in the slightest the whole transition was smooth and pretty much painless even after moving in if we needed assistance or anything rectifying then the site foreman Harrison was quick to respond and action out requests. These actions were quickly followed to to ensure they were complete again by Claire she certainly takes great pride in her job. Our home is everything we could wish for seriously glad we chose Gleeson and Claire

Sarah · 12 December 2023

★★★★★ 5/5

Trustpilot

Warm and informative experience

We viewed with Tina at model walk. Tina was amazing and informative. We were so happy with how our appointment went. She even swayed my partner to buying a new build on the site as he was on the fence at first as we’d had viewings with other companies before. Maybe the fact they grew up in similar areas near Birmingham held more weight for him 😂. Anyway she had the warmest welcome and nothing was too much trouble to help us on this journey to buying our first home. Thank you.

El · 11 December 2023

★★★★★ 5/5

Trustpilot

We are in the process of selling our…

We are in the process of selling our home with a view to buying a new home from Gleeson. So far our experience with John Vickers at Squirrel Fold has been excellent. He contacts us regularly and we love speaking to him as he’s so friendly and knowledgeable and doing everything he can for the deal to complete. He is an asset to your company and deserves recognition from the company. Thanks John and the sales team and have a wonderful Christmas.

Mrs · 11 December 2023

★★★★★ 5/5

Trustpilot

There are no traffic jams along the extra mile.

I would like to thank Claire for making every interaction count. Even the small ones. Has your boss ever told you, you're an asset to the company? Claire exceeded my expectations as if she knew what those expectations were. I know very little about Gleeson Homes as a company. To me Claire and Louise are the company. The courteous treatment to which I was subjected during the preliminary stages was second to none. The sincerity, determination and integrity (pull over push) was clear as crystal. I can see that instead of focusing on the competitors Gleeson Homes focuses on its customers. Thank you again Claire and Louise. Keep on giving it 110%. So the Countdown To Home-ownership begins. It's a two storey-house. I just hope a third story doesn't unfold after legal completion. Keep Calm and Watch This Space.

100004661642220 · 10 December 2023

★★★★★ 4/5

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Ginell Harrop

Ginell Harrop. Sales Executive at Northbeck Grange BD7Ginell was so lovely and helpful with the process of buying my home and even introduced a Legal adviser to me. She listens to me and understands my situation being a novice in this area. Ginell is always ready to answer my silly questions. Her service was outstanding as she helped me from the beginning and kept me updated every week regarding the stage of the build. I am looking forward to going through and completing it in 2024. Ginell is very knowledgeable, she treats her clients with care and respect. I would recommend Ginell Harrop at Northbeck Grange. Thank you Ginell!

Ayo · 10 December 2023

★★★★★ 5/5

Trustpilot

Buying my new home

From seeing the property online to moving in Gleason has been amazing. A special thanks to Josh based in Knottingley for all his help and information around the purchase. He was extremely knowledgeable and we found everything he explained easy to understand. The whole process was seamless and stress free. Even though I now have the keys to my beautiful new home, Josh asked if I am around to pop in for a cuppa and any issues even though it’s not him that deals with them he will sort them out for me? Fantastic and easy process a very well earned five stars.

Miss · 8 December 2023

★★★★★ 5/5

Trustpilot

I have just moved in to my Gleeson home…

I have just moved in to my Gleeson home on the Hays Park development and totally love it. The service I have received from start to finish has been excellent. This is the 5th new build I have bought, the third from a large developer and has been the best experience to date. The quality of the fixtures and fittings is so much better than any I have had previously and to date I have only found one minor snagging point that was resolved immediately. Special thanks to Jon Vickers who took over from the original sales person (who was also great) at a point where completion was time pressing and there were numerous hoops to jump through to ensure I hit the deadline for my mortgage product expiring. Jon's passion and dedication to providing outstanding customer service and satisfaction shines through. It is so rare and refreshing to meet someone who delivers on promises, is realistic with progress and gives honest sometimes difficult messages in a positive and reassuring manner, an absolute credit to Gleeson's. Graham the site manager has also been brilliant since I got my keys, taking over from Jon ensuring I am happy with everything. No in intention of ever moving again but if I did a Gleeson home would be my first port of call.

Kathryn · 8 December 2023

★★★★★ 5/5

Trustpilot

Gleesons home purchase.

Myself and my family have recently purchased a home built by Gleesons on the Hawthorn Fields site in Wragby. From the very first visit, through to the purchase and moving in has been a delight. The sales advisor Scott Allman was extremely helpful, knowledgeable and made sure everything was perfect for our family. The house is perfect for us and the after care was just outstanding. Nothing is ever a problem, any issues are dealt with immediately with no fuss. The site manager(s) are also very helpful and aim to please. The homes are finished off with lots of care and attention to detail. We couldn’t recommend highly enough.

Katie · 7 December 2023

★★★★★ 5/5

Trustpilot

Alyson has gone above and beyond for us x

Alyson has gone above and beyond for us to get our date and chase updates. She gave us so much advice as first time buyers and she answered all our questions no matter how small. Very much appreciated she really cares for her customers. From a very grateful and appreciative couple at castledene plot 56 xx

Kee · 15 May 2026

★★★★★ 5/5

Trustpilot

Amazing! Would highly recommend!

Jackie has been fabulous throughout the process of buying our first home. She has looked after our property and made sure that all our requirements were met even though we have not set foot on the site until our house was completely built. Even from day one she has been consistently fabulous and supportive. I would strongly recommend buying a house from Gleeson as they have excellent customer service and friendly advisors.

Juliet · 13 May 2024

★★★★★ 5/5

Trustpilot

Since I bought my house I didn’t have…

Since I bought my house I didn’t have the best experience. Over all I was not treated very respectfully by any members of staff, they would smile to my face and say wrong behind my back, there were things wrong and I was promised it would be fixed but it didn’t, it has now been over a year since I have moved in. Recently a new customer relations member of staff has been dealing with my defects and I am so thank ful to her for just understanding me and geting things done which have been on hold since I have received my keys. Her name is ALICIA BROWN, I want to come on here to say a big thank you for making this work for me before Christmas. You are an asset to not just Glesson but any company you would be employed by. Not just my self but I have heard amazing things from my neighbours about you too. You are going above and beyond for your customers and I really want to thank you for this. So any new buyers I pray you meet her and get your homes bought through her. She is absolute star. Thank you Alicia xxxx

Mariam · 27 November 2023

★★★★★ 5/5

Trustpilot

First class customer service

My first appointment at Gleeson Homes was on 22/11, by 24/11 - I had reserved a plot and I am now well on my way to owning my own home at Squirrel Fold. Jon (Vickers) was the first person I met at Gleeson and I can honestly say he is a credit the the company. Initially he was welcoming and helpful and so knowledgeable about the homes and what would be involved in the purchasing process. Over the past 2 days Jon has gone above and beyond for me and continues to do so, even liaising with the mortgage company on my behalf on his day off. Jon has made an overwhelming time enjoyable and stress free, I can’t thank him enough. I would highly recommend Gleeson homes for your new build and in particular Jon for his first class customer service.

Jules · 24 November 2023

★★★★★ 5/5

Trustpilot

"Alicia Brown

"Alicia Brown - Exceptional Professionalism and Quality Service"My previous experience has been hot & cold with this company for a numbers of reasons I’m not going to share. I’ve been a customer & home owner of a Gleeson home for three years in December 2023. Having to constantly chase site/contracts managers or regional managers to having to deal with a very poor customer care team who never wanted to listen or just tell lies or make up stories, to the manager shouting at you or laughing at you down the phone. I had to move forward & get NHBC involved to get my snags resolved, this was a huge help in getting matters sorted because although Gleeson declined snags it was within tolerance of NHBC standards for the jobs to be done.I still had outstanding issues that Gleeson Manager had agreed to resolve but just couldn’t tie them down to get them completed.Moving on Alicia Brown got in touch with myself & my wife and has now got all our matters resolved and we are now happy customers.Review:I had the pleasure of Alicia Brown being assigned to get my final snags resolved & completed, and I must say, her dedication and hard work truly set her apart from the rest. Alicia is not only hardworking but also exceptionally honest. Her communication skills are top-notch, especially when it comes to resolving issues professionally. She ensures that the job satisfaction level is maintained at an impressively high standard, she organised visits from contractors and all key dates of works was executed as planned & agreed. I highly recommend Alicia for her unwavering commitment to delivering quality service to us as customers. I hope this review helps other customers and gives them the confidence that there is good people within the Gleeson company and Alicia Brown is one of them. Thank you so much.

Ged · 22 November 2023

★★★★★ 5/5

Trustpilot

First time buyer - No problem!

As a first time buyer, getting on the property ladder is one of the most daunting things I’ve done - even at my big old age of 40. Claire and Louise at Calverly have been beyond helpful throughout the process, from listening to my situation, to keeping in touch for regular updates and then finally helping me choose all the extras and personal bits for my new home.Buying a house with Gleeson hasn’t been daunting at all - they help you with everything, from Mortgages to Legal advice (they have panels & partnerships) to understanding next steps and helping you pick cupboard doors. Claire and Louise have been fantastic - always welcoming and helpful, and have made the whole journey as exciting and fuss free as possible.Roll on completion!Thank you Gleeson, and thank you Claire and Louise.

Heidi · 19 November 2023

★★★★★ 5/5

Trustpilot

Exceptional service

2 weeks ago we moved into our new home at Rainsborough Park. From our very first visit to the sales office, where we met Sharon Binns, to completion, they all have been brilliant. Both Sharon & latterly Josh, the sales reps were very knowledgeable and kept us updated on a weekly basis on the progress of the build. They were always, polite, friendly and supportive throughout the whole process especially as we were not local to the area; I can honestly say that Sharon went the extra mile and really is an asset to the company. As there are a number of units still being completed around us, the site manager, Neil, would always notify us if there were heavy groundwork machinery in the area and/or high noise levels. As with any new builds there are always snags, but these were dealt with within a reasonable time-frame and and I am certain that should something go wrong, Gleeson's would rectify it as soon as they could without a doubt! We are very happy and would highly recommend Gleeson Homes without hesitation.

Martin · 13 November 2023

★★★★★ 1/5

Trustpilot

Bad Experience at Rhodes Point

Rhodes PointI live in Rhodes point since March 2023 and the site manage Colin always do his job very well with good relationships. However, they are doing some driveway finishing work for phase 1 but they start to work in front of my house on 6/11/2023 without any prior notice to us for moving my cars away. They only rely on the contractor Halfway Surfacing to put a preprinted template letter to our letterbox but lack of monitoring. Things happened 6/11/2023, I have a school run and MOT in the morning and when I left home at 07:45, there is still nothing in my letterbox saying there are some work. When I arrive home at 10:45, I cannot park and my other car was blocked. When I open the door, found the letter issue same day on work in my letterbox. Is this a prior notice? Or they can just put something to your letter box and start their work immediately? Really bad and rubbish.Then I found the sales office, the lady Yvonne and her manager Emily was not helpful. Even I talk to site manager Colin and he can do nothing for help.How can Gleenson building homes, changing lives? Changing my live to an even worse side?Also, I had referred a friend to but a house in this estate in Nov2022 but due to human error, the referral fee of £250 still missing. DO NOT recommend Gleenson anymore.

Keith · 13 November 2023

★★★★★ 5/5

Trustpilot

I found my dream home and the Gleeson…

I found my dream home and the Gleeson team could not have been more supportive and helpful. Sharon Binns is amazing at her job and I couldn’t have asked for a better person to help me buy my first home. We had issues with mortgage advisor and messed up everything for us but Sharon was there every step caring, supporting us and we couldn’t have got through it without her 😊. Gleeson she is one in a million and you’re so lucky to have her on your team!! Thank you for everything Sharon x

Customer · 10 November 2023

★★★★★ 5/5

Trustpilot

A very informative experience

The follow ups the emails the phone calls made our experience great. As first time buyers in the UK, we had no idea how buying a house works, we needed lots of information to help us make an informed decision. Louise Higgins at Calverley View was very helpful, very patient and tolerant to all of our questions. She gave us all the details we needed and we became convinced that we were making a good choice.

Jessie · 3 February 2024

★★★★★ 5/5

Trustpilot

Exceptional service

We made a reservation at Vicker’s grange DN11 and we have had a lovely experience so far, Karen has been of great help she keeps us up to date about the development, goes extra mile to make us satisfied and takes her time to answer every question. Karen is a great asset to Gleeson Homes as she is very knowledgeable and she treats her clients with care and respect. I would recommend Vickers Grange; they’ve got an excellent team

Victor · 16 November 2023

★★★★★ 5/5

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Gaia Martelluci

The whole conveyancing process was made very simple by Gaia whose knowledge and guidance was a 10 out of 10. Highly recommend buying with Gleeson especially the Stoneyford Green development. Thank you Gaia

Customer · 14 September 2025

★★★★★ 5/5

Trustpilot

Tina at Model Walk

We have purchased a property at Firbeck Fields and a full review will follow once we have taken possession. We had considered several developments in the area and on the whole, engagement with the sales staff has been good. Just wanted to say at this stage that Tina at Model Walk was particularly helpful and was happy to go that extra mile if she was getting the sale or not. Nicola & Mel

Mel · 24 February 2024

★★★★★ 5/5

Trustpilot

We are making arrangements to return…

We are making arrangements to return from living in the USA back to the UK and we arranged various visits to Gleeson sites in Cumbria. The service we received was excellent by the sales staff, especially the help provided by Carol at the Barley Meadows site in Abbeytown and Caroline at the Chimes Bank site in Wigton was also excellent. Both were very helpful and made the process of selecting a house a real dream.

Simon · 9 January 2024

★★★★★ 5/5

Trustpilot

Customer Experience

I just wish to add my name to the list of reviews that express their satisfaction with Gleeson Homes at The Green, Blidworth. I wish to say a big thank you to Mary, whose patience and professionalism helped us throughout our move. I would also like to give a special thank you to Richard ( Site Manager ) and Julia ( Customer Care ) whose continued support after our move has been greatly appreciated.

Judy · 27 January 2024

★★★★★ 5/5

Trustpilot

Bracks Farm - Great customer service!!

What a wonderful visit to the Bracks Farm sales office yesterday, meeting Alison who was covering the usual sales woman. She was so reassuring & knowledgeable & we feel much more reassured about the process after talking to her. Hoping that she’ll be able to sort things out for us this week. 🤞

Julie · 10 May 2026