Gleeson Homes Midlands Sutterton reviews

★★★★★ 5/5

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Excellent experience as a first time buyer

My experience as a first-time buyer went so smoothly, thanks to Kath Morris at the Lune Park Wigan project. From the time I reserved my plot, I was given enough information and guidance. Followed by weekly updates about the building progress which gave me peace of mind. Kath and Helen were kind enough to answer any questions and worries I had. They also granted my wish to have first Christmas in my new home. And I am thankful to everyone who worked tirelessly for that to come true. A huge thank you to Gleeson for building affordable homes. I haven't had any major issues yet and I am grateful for that.

Gracious · 9 February 2024

★★★★★ 5/5

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The Rowans - Workington

We have reserved a house through Gleesons on their Rowans estate in Workington and the whole experience we have had has been nothing but positive. The houses themselves are great quality and are very reasonably priced for good quality newbuilds!Jodie Hewitson is the sales rep on the estate and she has been extremely helpful the whole way. She has been great to deal with and keeps in touch on a regular basis with updates on the property and anything we might need to know about the estate or anything that needed relayed to solicitors and mortgage advisors. We are hopefully looking at exchanging contracts in the next few months and can't wait to move in to our new home.

RachelH · 4 February 2024

★★★★★ 5/5

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5* experience!!!

From start to finish we had a great experience with Gleeson. We had a lovely sales lady called Sandy, who told us all about the development, helped us pick our extra choices and guided us through the process. When we had our New home Demo we had Josh and Sarah who were also excellent and looked after us. We had 3 or 4 "defects" when completing and they were only paint snags as the plot had been stood for a while. There were no major issues at all, and once we reported these on mygleeson app they were sorted really promptly. We enjoyed our Gleeson Home that much I recommended my sister purchase one which she did :)

Danielle · 2 February 2024

★★★★★ 5/5

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Buying Our First Home!

Me and my partner had an appointment to view one of the Ennis builds last Friday with Julie at the Saltom Bay Heights development as First Time Buyers and at this point I can’t fault the experience from start to finish. Julie has been more than helpful. Quick responses to any queries we have and accommodating to last minute decisions. We haven’t felt pressured at all during the process to purchase any extras and the whole experience has been joyful. We eagerly await our keys!

Penny · 1 February 2024

★★★★★ 5/5

Trustpilot

Positive experience

My experience with Gleeson at the Meadowcroft development Winterton has been a positive one.From Jill in Sales through to site manager Chris and Scott and Jordan in customer services..all are very helpful and attentative and most importantly "get the job done".I am very pleased with my purchase..I was advised more than once to log any defects on the "My Gleeson" app,which I did and it works ! the 2 minor issues were dealt with swiftly and efficiently,it really gives you confidence in Gleeson.You are not "forgotten" after moving in..I was contacted more than once weeks after to see if there were any issues.Love the layout,positioning and generous sized garden of my new home.The choice of carpets and tiling were to my liking too.Special thanks to Jill in Sales,very amenable,nothing too much trouble.

Mr · 30 January 2024

★★★★★ 5/5

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The Green - Home purchased 2023

I purchased a Gleeson homes last year on the green estate and can say that I would recommend Gleeson to anyone looking to buy a new build property. Mary in the sales office was brilliant communicating with me throughout the process and updating me on any changes or requests. Finding my property to purchasing took around 5 months and the only delay in the process was the solicitors part that was outside of Gleeson's control. The build quality in my view is great, I haven't had any issues or needed to request any repairs or improvements. Ian and his team on-site are great, approachable and considerate to people occupying the houses when it still is in parts a building site as they continue to build.

Paul · 30 January 2024

★★★★★ 5/5

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Smooth Reservation Process

So far, the buying process has been very smooth and informative. Tina has been tremendous; she’s been patient and proactive in resolving any queries we have had. The customer care we have received has made this an easy process and given us confidence in what we are buying. Double check what upgrades are required for items you might assume are 'standard'. Other than that the other options are reasonably costed, and make Gleeson a very good start for First Time Buyers.I look forward to completing the process and moving in!I can't speak for aftercare yet, as I have not moved in, but I will update this space accordingly.

Aidan · 29 January 2024

★★★★★ 5/5

Trustpilot

Great open day.

We attended the open day on Saturday 27th January at Firbeck Fields and later visited the new homes developments at Rhodes Point and Vickers Grange.We spoke to Shelly at Rhodes point who was really helpful and gave us lots of useful information and it was Karen Woolley at the other two sites, she was brilliant and very helpful spending lots of time going through the different properties and showing us around the show homes, she answered all our questions and provided us with the necessary literature.Overall excellent.Ruth & Steve King

R · 29 January 2024

★★★★★ 5/5

Trustpilot

Deborah at the Monarch Green site has…

Deborah at the Monarch Green site has been amazing! We’re unfortunately not buying a house on her site but, there is a completed version of the house style we want at Monarch.Deborah has been full of knowledge and so happy to help. I’ve spoken with her a few times now and she’s facilitated visits to the completed house on two occasions so we could look around to make sure it was right for us. This is what sold the house to us and made us want to reserve this style in the first place. Thank you Deborah!

MAMPLH · 27 January 2024

★★★★★ 5/5

Trustpilot

From the very beginning the Sales team…

From the very beginning the Sales team and the Site manager and his staff at Petersmiths Park, New Ollerton, have been excellent and friendly off course. Communication has been good giving me updates on my first home getting built. The Nags that got picked up pre-completion date, got sorted within couple of weeks since i moved in just before Christmas. While living here as well i have find couple of issues with house, reported it and getting sorted out now. Which is good thank you

ALEX · 26 January 2024

★★★★★ 5/5

Trustpilot

New beginning

My journey to find my home began in 2022 when I came across Gleesons newbuilds at Blidworth near Mansfield.After meeting Mary at the showhome office i decided to look around the Tyrone house which I fell in love with straight away.The layout and design the spacious kitchen to entertain family and friends was perfect for me so with the help of the Gleesons team especially Mary,I decided to buy my home which I moved into in 2023 I haven't had any problems and the house is built to a high standard .The whole team work very hard to build homes for people to make memories for the future and I would definitely recommend Gleesons homes to anyone .

Mrs · 25 January 2024

★★★★★ 5/5

Trustpilot

Our experience so far with Gleeson Homes

Me and my partner are currently in the process of getting our first home. Gleeson Homes are amazing! Especially Jon at Squirrel Fold who has gone above and beyond for us! Jon managed to push for our plot to be released as an early bird option and he has taken his time to explain absolutely everything about our plot and what is included in our new home. We look forward to our journey with Gleeson Homes and cannot wait to see our new home being built and completed.

Isabella · 23 January 2024

★★★★★ 5/5

Trustpilot

Good company

We have had a quite a few issues since we moved in July 2022 at plot 56. Our cooker hood wasn't working properly. Eventually, we had to get someone not from Gleesons to fix it and straighten it out, because the customer care team were ignoring us. Also, we had issues with our front door, where we still had a gap underneath. Now, fair enough, Gleesons sorted that out. We are still having issues with sorting our timers for our central heating, but gleesons care team still haven't sent someone round to sort it.In all fairness, they are only getting 5 stars, is because of the sales team. There has been one lovely lady who has done so much for is and that is Deborah who works on the sales side. She has been so helpful and wonderful from the beginning

SARAH · 22 January 2024

★★★★★ 5/5

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Jackie over at Acklam Gardens was so…

Jackie over at Acklam Gardens was so friendly. She put me at ease straight away, she was approachable and knowledgable, offering advice without being pushy. I felt like I was on this exciting journey with Jackie guiding me through the experience. She made me feel like I was more than just a potential customer. I felt like I was a valued friend.Thank you Jackie!! You are a credit to Gleeson @ Acklam Gardens

Jessica · 8 June 2024

★★★★★ 5/5

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Sophie was our sales representative at…

Sophie was our sales representative at Bushwood Gardens she is so lovely kind and extremely helpful she had so much patience with us, we were back and forth for months deciding which style house we preferred and what plot was best for us during these months of deliberation Sophie always made us feel welcome and never rushed. When we came to the completion day Sophie gave us lovely welcome gifts which were such a lovely gesture and again any questions after move in were always swiftly answered and guided us in the right direction of the answer we were looking for. Sophie is a great asset to Gleesons.

Danielle · 21 January 2024

★★★★★ 5/5

Trustpilot

Seamless Journey to owning our home (Dane Park)

Getting a mortgage offer within a week doesn’t sound realistic but with the help of God and Leanne, this was made possible. Leanne made me realize that business is not all about making profits but rather customer satisfaction. She kept on following up till we moved in and ensured we had our Christmas celebration in our new home. We got the perfect home for, thanks to Leanne. She was very pro active, attentive and prioritized our maximum satisfaction by offering us choices

Yinka · 20 January 2024

★★★★★ 5/5

Trustpilot

Shelly and Sue- Rhodes Point

Shelly and Sue were amazing at Rhodes Point in Worksop.We originally rang to see if we could have a look round one of the houses we’re interested in and came out with so much information!Shelly was knowledgeable and gave us all the information we needed to make our decision. We are so grateful for both ladies at this development. We felt welcomed and valued when entering the office.Sue showed us a house and showed us all the features- a true professional.Thank you both so much for your help. We look forward to starting our Gleeson journey!!Laura & Corey

Laura · 20 January 2024

★★★★★ 5/5

Trustpilot

Thank you Leanne .

The Sales agent whom we dealt with was very helpful, she supplied all information on our first visit and happily showed us around the show homes. From Day 1 when we went to inquire till when we moved in few months after, she was very helpful. Leanne was a major source of encouragement, she is always available to listen, very friendly and has positive altitude. She believed in us and was a great motivation to us, always breaking the good news to us. She helped us in a great way in making this dream possible .Thank you Leanne .

Ayodeji · 19 January 2024

★★★★★ 5/5

Trustpilot

Our experience

My partner and I found Gleeson after looking at multiple developments, nowhere offered what we were looking for apart from Gleeson where we've purchased a beautiful 4 bedroomed home in December. The service we have received from Sales Executive Leanne Leighton has been second to none, guiding us through every part of the process, no question was too stupid and no request was any bother, even after completing the sale, an absolute credit to this company who are very lucky to have her. The workmen on site have looked after us well, especially Mark and Ian, completing any snags found there and then, or any manufacturer faults reported, we are very happy homeowners!

Sadie · 19 January 2024

★★★★★ 1/5

Trustpilot

Disappointing Build Quality and Aftercare on a New-Build Home

We recently moved into our new-build property and, unfortunately, our experience so far has been disappointing. Within the first few weeks, we started reporting multiple snagging and cracking issues around door frames, window seals, walls, stairs, handrails, and other finishing areas. Several of these concerns were either declined or dismissed as normal shrinkage despite the property being brand new.

Sarah · 9 May 2026

★★★★★ 5/5

Trustpilot

Only good things to say about this house builder..

Brilliant company to deal with and to purchase a New Build house from.We first arrived at the Meadowcroft development in Winterton, North Lincolnshire the day after visiting a competitor’s development, unfortunately we had left the competitor development with a less than positive feeling.Thankfully at Meadowcroft we got this amazing fuzzy feeling, and a positive vibe that this was going to work from the start, this was only a few minutes after walking through the door at the sales office, then after seeing the houses on offer the positive vibes and discussions with the salesperson continued.As we were going for a part exchange, we had to wait for an evaluation and offer from the Gleeson PX company for our existing home before we could do anything, however we still got a feeling for the houses available on the development on that first meeting and went home with some ideas on what we would go for.Less than 2 weeks later we had our PX offer and we were back at the development to see what was available, we traded up on what we had initially thought we would go for and paid a deposit.Around 8 weeks later we were in our new home, and that happened to be just the start of understanding how good the onsite team really were, 2 snags both dealt with quick and efficiently (logged through the mygleeson site), nothing too much trouble, and other than normal shrinkage gaps no major issues, great quality build with good quality fixtures and fittings.We have had visitors who have had houses built for them and they commented on how good the work was, quality of plaster work etc. as well as the quality of fixtures and fittings and appliance used in the fitted kitchen.Every one of the team that we have encountered are polite and great to deal with. For a few weeks just before Christmas we were right in the thick of the building work being the only finished house at that end of the development, you wouldn’t have known, I was working from home and the building team were extremely respectful, you didn’t really know they were there working on the other houses.Kudos to everyone that I have met and had the pleasure of interacting with, special mention to:Cayne the snaggerChris the joinerAndy in Customer CareSimon the forklift driverScott, Assistant Site Manager (for always keeping me informed)Richard, Site ManagerJill in sales (especially for going above and beyond on handover day and keeping us warm until funds were transferred on what was a rotten day weather wise)You won’t find a nicer group of people anywhere, trust me!We love our new house, our only regret was that we didn’t get to look at the 4 bed showhouse on the initial visit, if we had we would have stretched ourselves for one of the 4 bed houses, that’s our own fault as we had a 3 bed in mind from the beginning, however if Jill was our sales person from the start we probably would have ended up with a 4 bed.Here's hoping this positive review of our experience of buying from Gleeson and living in the property for 7 weeks helps prospective buyers, and doesn’t bite me on the backside later on, and here’s hoping for the next few years of trouble free home ownership!

James · 18 January 2024

★★★★★ 5/5

Trustpilot

Lovely helpful staff

I would like to say a big thank you to the staff at Middlestone Meadows development. The sales representative, Jackie, was fantastic from beginning to end; without her, I doubt I would have moved forward with purchasing my first home here. She is a valuable asset to Gleeson Homes and is always willing to help! Another sales representative named Deena is also very kind and supportive! I'm overjoyed that Gleeson Homes helped me purchase my first house. Although the house came with some defects, the Site Manager Dave was and still is really helpful in fixing them to ensure my home looks just how I expect it to. I will report a defect and within 1 to 2 days, someone will pop over to help fix the problem. Thank you Gleeson.

Chantelle · 18 January 2024

★★★★★ 5/5

Trustpilot

I had a fantastic experience overall

I had a fantastic experience overall , on completion I had a hand over with Scott Isle who has kept in touch & helped with any snags and issues . He has answered my queries timely and really gone the extra mile to make my move painless . I really appreciated the help . In fact all the staff on site have been remarkable . I would never have bought a new build but it suited my current needs so I would again .I would point out the drive isn’t finished and o can’t use it due to the car I drive and little things such as the lino being easily marked ( thin) and the bath tiles only tiled a couple rows above the bath so the wall is already wet and I am paying for my bathroom to be retiled but the house was complete when purchased so there wasn’t any choice and I was surprised the garage didn’t come with electrics . That said the house is lovely for me and as I said the customer service from Scott and his team has been exceptional

Teresa · 18 January 2024

★★★★★ 5/5

Trustpilot

Tina @ Model Walk.

Tina @ Model Walk.From our initial conversation and through the whole process Tina was so professional, Highly knowledge about the local market and she made sure I always felt like a priority. At each step in the whole process Tina came through with commitment to the whole process.I have too many good things to say my experience was really great she was the best of all the agents I have come across and will highly recommend to everyone.

Audu · 26 February 2024