Gleeson Homes Midlands Sutterton reviews

★★★★★ 1/5

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Never ever ever again…

Never ever will I fall for this proper gander again. House is an absolute mess. Was first person to purchase slot told me 9 months nearly 2 years later I got the keys. Had to set up 3 mortgages as it was promised at certain times more solicitors fees for changing documents. Finally got the keys house was nothing like the show room. Got told I could pick the kitchen units. Already chose them but by the time mine got built they had a choice of 4 !! As soon as I got keys problems from day one. Sunken hole in the kitchen near the door. They did come out to quickly fill it in 3 times in a rush. Still sunken. Crackes everywhere another quick bodge rush in and out. Plumbing is horrendous I'm mortified. Massive cracks in the garage floors. Site manager came to look Never came back. Switched builder and manager after that nothing got done. Was told to go though gleesons complaints I constantly was emailing no reply. I absolutely cannot even Wright the amount of stuff that is wrong. Paint work completely messed up. Walls a mess lighting mismatched wires doors don't fit. Back door opens out and constantly slams into next doors fence. Kitchen cupboards inside tops are a mess. Garage gets flooded when it rains. Oven doesn't even work properly. Gave up with the complaints nothing ever got resolved. First House on my own and its gonna cost me a bomb to fix. Also did not get told about the stupid piece of land we pay every year plus interest until after my deposit and signed papers. Then this was said!! Couldn't op out else I've lost my deposit. Absolute joke as for snagging list 6 months after got keys!! Still building houses around couldn't get in the house to check it all. I wouldn't wish this stress on anyone

Kirsty · 7 September 2022

★★★★★ 5/5

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Barnbourgh view

Mandy the Sales Rep is amazing. Couldn't have asked for a better experience in the buying process. They understood my rush to move ASAP and they managed to hand the keys over in 3 weeks! Matt the site manager has been great making sure everything is up to my standard. Wrote down all the little issues i spotted on the house demo and was fixed within days. Few usual new build issues since moving in but all were rectified the same day. The whole team is overworked and most likely underpaid and still manage to go above and beyond.

Arron · 5 September 2022

★★★★★ 5/5

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I moved into my new home at The Pastures

I moved into my new home at The Pastures Bilsthorpe very recently, and I have had a great experience. Mary whom is the main person for the development - has been sensational. Giving constant updates and helping with paperwork and so forth. She is a great professional as well as a great personality. If I had my own business I would hire her in the blink of an eye. I love my new home. I have never felt so at peace. A final note I always want to thank, Hannah, Sarah, Neil and Declan.

Amelia · 29 December 2023

★★★★★ 4/5

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I’ve just reserved on Harriers Croft…

I’ve just reserved on Harriers Croft and so far, the experience has been fantastic. Mainly due to Toni & management who have helped me purchase my first home as a solo buyer. They’ve been so understanding of my situation & tried to help in every way possible. I cannot thank them enough for making this possible for me. The whole experience of reservation so far has been great. I must admit & say I was slightly skeptical once I read the reviews but I can only speak from my personal experience so far & I couldn’t be more grateful for the service I have received.

Hannah · 28 December 2023

★★★★★ 5/5

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Smooth process at Birkwood!!

I’m purchasing a house at the Birkwood development in Mareham Le Fen and the process so far with Gleeson has been superb! Morgan the sales executive on site is brilliant and will answer any questions your have at anytime! She is super helpful and has great design input when choosing your options for your new home! I’d highly recommend for a simple and smooth buying process. Thank you Morgan!

KATIE · 25 August 2023

★★★★★ 1/5

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Hays park, Halifax

We would not recommend Gleeson to anyone! When people say don’t buy a new build, listen to them!!!They say it is supposed to be a memorable experience of buying your new home… trust me it is a memorable experience but not for the good reasons. From the stages of the house being built there were several delays and no reason for why there were delays. Once we were given the keys, it only got worse. We were rushed through this experience of not even been shown how to use any of the mechanical items. When we were signing the documents, they turned on the extractor fan in the kitchen and due to this not turning off, they tried to discrete this by turning the plug off. We were not given a back door key until 4 days later. There were cupboards with chips, a draw hanging off and the house had not even been cleaned. We flagged all of our snags there and then. They addressed these and said they would be dealt with straight away, especially the back door keys but this was not the case. When looking round the house the next day, we found more snags which we listed on MyGleeson. The main one was that we were missing a cupboard under the stairs. This took 3 weeks for this to be addressed. This meant we had to delay our tiler this long, but then it also took the builders 7 days to finish the job.Throughout the house, there was paint missing and splatters of paint all over our cupboards, draws, doors and windows. This got addressed two week ago but the painter has used the wrong paint so we now have patches everywhere instead. The patio door they did not put anything underneath which meant we could not finish the flooring until this was complete. The front door has hammer marks around the casing. Instead of just addressing this, the builders took it on themselves to adjust the door. We struggle now to shut the door. This has still not been fixed. Each door in the house has a problem, the living room one for example is an inch away from the casingAll we can say is do not trust letting people into your home. They do not treat it with any respect. They leave all their rubbish for you. They help themselves to your drinks and spill this onto your cupboards. They then ask us if we are sure that it wasn’t us who did this. The drive was completed in which they then spilt concrete mix all over it. Nobody warned us of this. We then had to speak to the site manager for it to be cleaned but even now it is still stained. Every night, we come home and there is another issue with the house. Either the builders have tried to correct one of our snags and have made this worse or we get told more bad news. We was waiting 6 weeks to hear whether or not we can have trees removed from the garden as we were never informed about the trees being in our garden when we exchanged. When we first got the house, there was a scaffolding pole and the garden was left a disgrace. We couldn’t touch the garden for five weeks and then was informed it might be getting reduced. All we can say is do not trust letting people into your home. They do not treat it with any respect. They leave all their rubbish for you. They help themselves to your drinks and spill this onto your cupboards. They then ask us if we are sure that it wasn’t us who did this. The drive was completed in which they then spilt concrete mix all over it. Nobody warned us of this. We then had to speak to the site manager for it to be cleaned but even now it is still stained. Every night, we come home and there is another issue with the house. Either the builders have tried to correct one of our snags and have made this worse or we get told more bad news. When fitting our fridge into the kitchen, we have noticed that the walls are out and now we are having to adjust our integrated fridge freezer cupboard to suit this. When putting up blinds, all the walls are out, resulting in the windows to be different sizes. Do not even get us going with the bathroom, we took off the bath panel and underneath this are the radiator pipes but one of the pipes were sticking out and this was not even level which resulted in us having to take the bath out and put back in just so we can fit a bath panel. If you can take any advice.. do not buy a Gleeson house unless you want to be disappointed! If only we could add photos to show you all the truth. We have held off 11 weeks to write this review but now it’s getting an absolute joke we’ve not heard any response for 3 week and we do not want anybody else to have the same experience as us. Even when we have had meetings about our problems with the top people on site our issues have still not been resolved

Matthew · 26 August 2022

★★★★★ 5/5

Trustpilot

Chimes Bank - Excellent Impressions

I have just reserved a new build house at Chimes Bank & I have to say my whole experience with Gleeson Homes has been first class . This is due entirely to Caroline the Sales Executive at Chimes Bank . She has been great & in my view is an absolute credit to Gleesons. She is always supportive & helpful & her advice & professional knowledge on buying a new house has been excellent . Gleesons are very lucky to have someone of her calibre on their books , Looking Forward to the New Year to finally getting my dream home .

Ian · 22 December 2023

★★★★★ 5/5

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Jackie at Acklam Gardens was great…

Jackie at Acklam Gardens was great during the whole process. Kept me up to date regularly and the whole process was efficient and smooth.

Zac · 31 May 2024

★★★★★ 5/5

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Harriers Croft

Harriers Croft From reservation to completion was brilliant, any problems were dealt with promptly and the communication was excellent with regular build updates and any questions we had were always answered straight away. The sales executive we dealt with always made us feel welcome from the moment we stepped in the office to enquire to the day we got the keys, we was always made to feel special. Since moving in to our home any defects have been dealt with very quickly and communication again has been excellent. The site team have been giving us visits to make sure we are happy which has been lovely. Really happy overall.

Rhianna · 17 December 2023

★★★★★ 1/5

Trustpilot

Where to start…

Where to start…7 months living in my new home. 37 snags listed as soon as we moved in. Many fobbed off by Gleeson for which are clearly building issues. For example, dripping condensation in my loft is apparently part of the house drying out. This may be true for abit of damp, but not when there is condensation dripping off the roof all over the insulation. Another example, a cracked tile clearly where they have screwed the shower in and I’m told I should have picked this up on my home demo. Many many other issues (i.e none of the ceilings being level by average 17mm)Do not recommend. Avoid

LewH · 17 December 2023

★★★★★ 4/5

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Greymoor Meadows

Greymoor Meadows. The sale to completion was brilliant. The sales rep kept us informed and made us feel at ease. We did have issues with the mortgage provider but Gleeson's worked with us to get this resolved. Won't lie I have had faults with the house but all have been fixed with no issues.I was sceptical about buying a gleeson home reading some reviews but got to say my experience has been positive. It all comes down to who Gleeson's subcontracted too to build the homes for the quality. Gleeson's isn't the issues it's the builders they use on some estates.

Edward · 14 December 2023

★★★★★ 5/5

Trustpilot

I highly recommend Gleeson Homes…

I highly recommend Gleeson Homes development, especially Calverley View Bradford, a very professional team works there, sales and construction departments with whom we have great contact from the very beginning until now. We live in a new beautiful house for almost 2 months, all problems are solved on a regular basis, everyone is very helpful. We have a great life and keep it up. Sharah, Liam Jimmy and others thank you.Emilia Pastuszka

Emilia · 10 May 2023

★★★★★ 5/5

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We would give more stars if possible…

We would give more stars if possible for Senior sales executive Toni who is currently working from Sutterton. She has been brilliant. Being first time buyers we was very anxious however Toni had put us at eas every stage; nothing is ever to much or a silly question. Anything we have wanted to know she has answered straight away and given full detail. Toni really deserves to be appreciated for the brilliant work she does. Many thanks toni

Katie · 19 January 2024

★★★★★ 5/5

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The process was simple from start to…

The process was simple from start to finish, we were supported through each stage by Jackie from the Middlestone meadows plot. She was very informative & we felt very comfortable approaching her with any questions. The process from start to finish was fast and we are very pleased with the customer service from Gleeson. Even after moving in, they have been on the ball with regards to any snags we needed looking at & these were rectified quickly.

Lucie · 17 January 2024

★★★★★ 5/5

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Sales executive josh from the Rhodes…

Sales executive josh from the Rhodes point site made the transition to purchase my new home a dream not only a lovely young man but a very knowledgeable one tooNothing was too much trouble and he was always very helpful I can only say gleesons are very lucky to have a dedicated employee to sell for them I love my new home a few teething problems but nothing that carnt be sortedThank you josh this has been a long time coming for me and I’m very grateful

Alison · 1 December 2023

★★★★★ 1/5

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Absolutely Horrendous Quality & Service

From the offset the whole experience has been absolutely shocking. The house had lots of quite serious issues, which I am still trying to get sorted after more than 7 months of living in the property.

JASON · 19 September 2025

★★★★★ 1/5

Trustpilot

Wish I never bought the house to begin…

Wish I never bought the house to begin with… absolutely heartbroken. Was told I wasn’t able to do a snag test before I completed and wasn’t sure whether or not this was normal as I’ve never bought a house before. During the “home demo” I was shut in a room for an hour unable to walk around the home I was buying freely and spoken at, about dampness and electric work within the home. The site manager stressed repeatedly that I wasn’t able to do a snag test and this was “not the time for snagging”. As if that wasn’t bad enough, I completed the following day and immediately found snags from pipe work to paintwork, dents in walls etc and after 24 hours of moving in the house flooded. The waste pipe was hanging out and hadn’t been connected properly, the overflow apparently wasn’t connected or sealed and therefore I had water coming from the lightbulbs, walls and ceiling completely soaking floors, carpets and damaging skirting boards. I was told to report it all via the gleeson app but when I did, the people came to fix the issues and made them worse. The plumber cracked a tile in the bathroom, told me to not get water in the overflow because he “couldn’t guarantee it wouldn’t flood again” and therefore the bath functions as a deep shower because the overflow tap is so low down water doesn’t cover you. The skirting boards should have been replaced but ended up being painted over - I now have paint over the floors & a poor bloke spilled an entire tub of it down my stairs. The integrated appliance wasn’t installed properly, the work to all skirting boards, window sills and generally around the entire property are awful and all have snags (feel free to request photos). And to top it all off, I work from home, so any issues to be “fixed” prohibit me from working for periods of time due to noise or things that require my attention etc. Also, when I first reserved the plot I asked questions about boarding out the loft, storage, building onto the house etc, all things that Dina in the office explained were fine to do. The moment I had the demo and was ready to exchange i found out all these things were completely untrue & the site manager specifically highlighted NOT to board out the loft so there is zero storage in these houses and they are essentially the same size as a small dolls house. Dave the deputy site manager is a blessing to this estate but everything else has been an absolute nightmare. We have been told by so many other residents about issues to their homes, most of which have been ongoing almost a year so I am not holding out hope for any of this to be fixed any time soon.- EDIT - you’ve replied but I have already emailed you and replied to your email and you’ve done nothing since… You’ve attempted to “correct” some of the issues in the house by literally glossing or painting over them. Also the baths are fitted with an extremely low overflow so water doesn’t even cover you when you have a bath. Another thing Gleeson will not correct. There are so many issues it’s like the houses are thrown together.29/11 - EDIT - you’re replying to this yet ignoring my response to your customer care team! You won’t replace a bath that doesn’t function and your site manager is completing uncompleted jobs I have listed to your online app. The customer service process is an absolute nonexistent joke

Rebecca · 29 November 2023

★★★★★ 1/5

Trustpilot

Gleeson maybe a bit cheaper but seem to be cheaper for a reason…

Was rushed into completing only to later find 136 snagging issues delaying my move for over a month while works were ongoing. Once these were rectified I moved in to find blocked drains, leaking plumbing and damaged windows which Gleeson are refusing to do anything about and have even accused me of doing. I’m told by the contracts manager this okay because it’s a ‘builders finish’. Think carefully before buying.

Valued · 21 June 2024

★★★★★ 5/5

Trustpilot

We are soon to move to the Manor Fields…

We are soon to move to the Manor Fields estate in Pinxton and have been dealing with Jo since the start of our journey. She has been nothing but friendly, willing and approachable. She is proactive and does not make empty promises. The communication has been outstanding in relation to build stage, general enquiries and guidance through every part of the process. Jo is an asset to your team and I will actually miss going into the sales office!

Sophie · 18 December 2023

★★★★★ 5/5

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Vickers Grange

I've been in my new home coming up for a year now and don't have any complaints. The sales process was smooth, informative, not pushy at all. The house itself, there were a few snags as to be expected but nothing major and everything was sorted in a timely manner. The builders on the estate are really helpful as well. I understand everyones experiences vary but mine was a very positive one and based on this I would recommend

Darren · 16 December 2023

★★★★★ 5/5

Trustpilot

Great customer experience

Great customer experience, Alicia from Sales is very helpful, cooperative and very responsive. The house I bought is at affordable price, good location and we are being contacted regularly about the progression of the construction. I've been informed by a friend who previously bought a house from Gleeson and they have come access some minor defects after moving in, defects are always found in all new houses no matter the builder, but Gleeson dealt with all issues professionally and won't close a case until you're satisfied. I personally recommend Gleeson Homes

Mohamed · 28 June 2022

★★★★★ 5/5

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Jackie has been very helpful in helping…

Jackie has been very helpful in helping us to buy a house at acklam gardens thanks for all your help much appreciated

Lisa · 16 June 2024

★★★★★ 5/5

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Petersmiths park

Plot 280 Petersmiths park. I would just like to say that I’ve had a really positive experience throughout with Alex & site manager rod. Alex has always been willing to take me to see the house whenever I wanted a look round which is lovely! Rod has always come to check if i have needed anything after getting the keys and sorted any minor little teething issues with the house! Thanks guys!

Ryan · 7 May 2024

★★★★★ 5/5

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We went to northbeck

We went to northbeck, the lady Ginell was very nice and told us lots about the new houses. We will need to wait till next year for a 4 bed ⭐️

DD · 9 December 2023