Gleeson Homes Midlands Sutterton reviews

★★★★★ 1/5

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New home

I bought my first home from Deborah at Holbeck Park. She helped make the process as smooth as possible by keeping us well informed about everything and providing good advice where needed. She is a very friendly person and a credit to Gleeson homes.I have had to update my review and change it as my house was given to me in a horrible state. Scuffs to the toilet, bannisters and paintwork around the house and flooring not put down correctly. I had mould growing in the living room which took 7 weeks to resolve. The builders came into my home with muddy shoes and I was promised new carpets, a few weeks later I was told the carpets will not be changed and instead cleaned. Almost a month and a half after getting my keys I still have not moved in due to the ongoing problems. The site manager is on hand to help, however the members of staff within the customer care team are unhelpful.

Yasmin · 7 February 2024

★★★★★ 5/5

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Can not say how amazing in every point…Jack and Steve amazing which made my journey complete xx

Can not say how amazing in every point in the journey can’t say enough of big thank you to the sales team Jack . I have had one minor point his a chipped board in my bedroom which Steve his amazing also checking that everything his ok with the house and wanting me to be happy with my build and thankyou from me to gleeson specially Jack for listening to my needs what I wanted you should always ask the sales team they are not mind readers that all I can say big hugs from me xx

Mrs · 6 February 2024

★★★★★ 4/5

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Everything was okay the staff that…

Everything was okay the staff that attended to us Ginell was wonderful. My only concern is a three bedroom semi detached with one bathroom is not encouraging.

SCHOLAR · 14 May 2024

★★★★★ 5/5

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Zara was an absolute star!

Zara was an absolute star!! We couldn’t have done this process without her! She was approachable and helpful from start to finish. Thank you so much Zara we love our new home!!

Zoe · 3 February 2024

★★★★★ 1/5

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I originally left a positive reviLovely Sales Experience, But Shocking Customer Service Afterwardsew…

I originally left a positive review when I bought my home, because the sales team (especially the sales assistant) were fantastic. Unfortunately, after two years of dealing with Gleeson’s customer service team directly, my experience has been extremely poor.

Mara · 14 September 2025

★★★★★ 5/5

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Outsatanding

From 1st encounter to near completion stage at Bilsthorpe site, I cannot praise the knowledge, thoroughness and professionalism and empathy from Mary George who seems to have a physic ability to know my needs. Nothing has been to much for this hard working lady, with weekly updates even at the very start. Marys knowledge and intelligence is far and beyond what I could have expected. Such a great kind person that has gone above and beyond to aid my move during this stressful situation. Thank you so much. Cant wait to move in.

Mary · 30 January 2024

★★★★★ 5/5

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Great Quality for your money and brilliant service from all involved

Purchased my first home from Gleeson in St Helens a couple of years back. The sales team made everything crystal clear and were always on hand for any questions. The quality of the house was fantastic and I was impressed working in the new build construction sector myself as a tradesman. Any issues were picked up quick and dealt with efficiently. Unfortunately I had to sell due to an expanding family and the need to be closer to family for childcare support which resulted in me now being in a second hand 1950’s build purely for location. The difference in finish, energy efficiency (cost of gas and electric) and facilities (one bathroom, no downstairs toilet, no en suit) is gutting and hard to adapt to! If gleeson appear in the area we need to be as a family il be sure to buy another! More recently I have been to visit one of their current developments, unfortunately after visiting it’s just slightly too far …despite it being a different location and staff to where I originally purchased, their care, attention and advice is to the same standard as when I met them as a first time buyer.

Michael · 24 January 2024

★★★★★ 1/5

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Gleeson home px scheme.

Gleeson homes, part exchange scheme, what a con, Firstly, the 2 estate agents gleeson sends out are told not to value our home at market value, this I know because one of the agents sent to value my home was a family member,Secondly, After not hearing from them for 3 weeks, I had to ask them why the delay, the lovely sales woman was too scared to ring me to tell me that they won't take our house in part ex as it's too old.. and is basically worthless. I own a 2 bed victorian stone semi, in beautiful condition and surroundings. Edge of a village, double garage etc, I've never heard so much rubbish in my life. It's all rubbish..Gleeson, change your 3rd party buyer, as they don't know the housing market, or is it a case of buy low and sell high,

Andrew · 23 January 2024

★★★★★ 5/5

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Amazing Experience!

Me and my partner have just exchanged on our property and have had an absolutely amazing experience with Gleeson from the very start. Being first time buyers, everything was new and confusing to us, but Amaara has made everything so simple and easy. She is always there to answer any queries we have, whether that’s in person or an out of the blue phone call/text, and always keeps us in the loop with updates to help keep our stresses at ease. Very grateful for all the help she has provided throughout this process :)

Olivia · 23 January 2024

★★★★★ 5/5

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Got a Gleeson homes in September from…

Got a Gleeson homes in September from the Pastures site in Nottingham.It was extremely easy and they organised pretty much everything.As any new house it had its minor issues that so far have been fixed without issues. The site staff is polite and very helpful. When they come over, they take their shoes, always make sure that they can come in, kind to my pets.Mary the site assistant is just fantastic, nothing is to much for her. Always happy to help and with a smile. Very human and empathic.It's been a great experience

Mara · 21 January 2024

★★★★★ 5/5

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Debra was really lovely and very…

Debra Campy at Holbeck Park was really lovely and very supportive and helped us get the house we so desired. She really made our journey very delightful. Thank you so much

Sandra · 11 February 2024

★★★★★ 1/5

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Avoid the Moorland green site Chopwell…

Avoid the Moorland green site Chopwell at all costs! Staff are incompetent, lie constantly and fail to comply to the legislation and contract that they have with home owners.We moved in not long ago and it’s been utter hell, our garden like many others on site was left in a diabolical state which is costing us £8000 to rectify ourselves! A foot fall no homeowner should have to pay when they purchase a BRAND NEW home!!There is not an ounce of compassion or decency from any member of staff that we have dealt with. There was a Site manager that promised the earth then left which then meant there was no record of what he said he would do to our garden to try and make it SAFE! One of my children’s were hurt whilst out in what was deemed as a “safe garden” There was in fact roofing lats burrowed under the soil and my son gauged his leg open! The assistant site manager then called round and whilst I explained my concerns she picked up a ball of glass put it in my hand and said “you may want to put this in the bin!” Absolutely disgraceful!!When the Staff are challenged they constantly have excuses, say they will “get back to us” or “speak to the technicians” but NOTHING ever has an outcome!! The staff either leave all together or go on the sick!Builders come to rectify their mistakes and make matters a hell of a lot worse! Damaging both internal and external parts of my property!!!!! I have endless amounts of videos/ pictures / emails /text messages of the utter rubbish we have dealt with since moving in here!After speaking to many neighbours I don’t know of one person on this site that is happy with their homes / gardens that gleeson have provided. Again I believe this speaks for itself!Personally I wish I read a review like this prior to getting our home through gleeson because it would have urged us not to!Regardless of the fact that they are NHBC registered it means absolutely nothing! NHBC also fail to step in until 2 years after the sale of property - they said that gleeson have a duty / contract with homeowners so they just dismiss you!This is a continuous battle that we will have until we are fully compensated for the trauma and losses that we have faced! But for now I’ll just have to see what lies transpire from Gleeson next!I have never ever taken to a social platform before to discredit any company however if I can prevent one person from buying a home from them and having to be faced with the utter rubbish that we have, then I guess that in itself is a win!I am however looking forward to getting an outcome from the legal advice that I’ve recently sought about the negligence from Gleeson

K · 19 October 2022

★★★★★ 5/5

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My experience buying a Gleeson property in the North West

My experience buying a Gleeson property from the Manchester/Merseyside region has been flawless from start to finish.The sales team were extremely helpful, really settling and informative. Going the distance to ensure our journey was as smooth as it could possibly be.The construction team were also very helpful and transparent, keeping their promise of our completion date with regular unprompted updates on our build stages.I would recommend Gleeson GM/MS to anyone looking to move into a stress free new build home.

Shannon · 20 January 2024

★★★★★ 5/5

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Unbelievably good support

We've had excellent service from Jon Vickers and the Gleeson team. He's been so supportive throughout our process, especially at more difficult times with the sale of our current property.I honestly believe that most other developers would have turned away from us as buyers long ago with the trials and tribulations we've gone through in our sale, but Jon and Gleeson have not only stuck by us, they've actively looked to support and provide solutions to our situation.

Jonathan · 1 March 2024

★★★★★ 5/5

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Extremely helpful

Myself and my family called into the widdrington Greatmoor park development today to see the 3/4 bedroom homes. We were greeted by Dan and shown around the homes. We left with plenty of information on all the properties that we were interested in and more.We will return for further viewing. Dan was extremely helpful and friendly.

LYNN · 11 September 2021

★★★★★ 5/5

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Professional and friendly approach to customers

Professionalism at its peak was my experience when I visited Vickers Grange for an appointment. The sales person welcomed us warmly and went through all the paperwork and site inspections with us . A very detailed explanation of everything involved was done in the most amazing way possible and the follow up was cool as well. While this could be said to be the norm, the warmth around the sales representative showed that this wasn’t just about business but a big effort to ensure customers were more than satisfied.

Odoh · 15 January 2024

★★★★★ 3/5

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Chimes Bank, Gleeson Homes

A bit of a mixed experience with Gleeson - the purchase to completion was great, largely due to Caroline the Sales Executive at Chimes Bank . She was great & a credit to Gleesons. Without her help and support we would not have got here. The after sales however has left a bit to be desired, largely due to a lack of communication. A few faults which have pretty much now been resolved.That said, the latest defects have been rejected - apparently plaster falling from the ceiling is acceptable as long as it's in under 7 places, and damp is ok despite the temperature being within the suggested range.

Steve · 15 January 2024

★★★★★ 5/5

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Hawthorne Fields

My partner and I have recently bought our first home on Hawthorne Fields. Scott was extremely helpful throughout the whole process and continuously supported us and kept us updated throughout the whole process.

Kieron · 22 December 2023

★★★★★ 5/5

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Greymoor Meadows

Myself and my partner have bought our very first home together with Gleeson. Anytime we have had any questions, Zara at Greymoor Meadows, has been absolutely amazing. Shes always got time for us and always finds every way to help us out. She gives us lots of information and helpful facts on all aspects of the house. Would 100% recommend Gleeson, for the friendliness of all staff members and the ease of going through all the fun adult stuff!

Stephanie · 3 February 2024

★★★★★ 5/5

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Hays Park, Halifax.

In March 2022 I purchased my property as a first time buyer. I purchased the Tyrone which suited me as I fell in love with the layout of the house, as well as the location of the development. From start to finish, Sarah, the Sales Executive was absolutely wonderful. Sarah ensured I was well informed of the build development stages of my property and made sure that any questions I had were managed and handled effectively, further ensuring that I got a prompt informative response. As a first time buyer, living alone, this experience was extremely nerving, making big decisions by myself with little knowledge of the process. Sarah ensured that I was well supported with my decisions, and most importantly not rushed into making any of these 'big' decisions. Sarah provided recommendations such as 'Meridian Mortgages' which again was massively useful, as this sped up the process of my reservation and purchase going through. Overall, I cannot thank our Sales Executive enough for being friendly, approachable, honest and most importantly genuine - I never felt pushed into making any costly decisions. I have been living in my property just coming up to a month now, in terms of snags, (which are expected as a result of the house being a 'new build') I have had very little. Some of the snags on my list were minor touch ups which can be resolved fairly quickly. I was told to log any snags on the 'My Gleeson' App of which I have done and that these will be picked up by the site manager. So far, the site manager is going through my snag list and has already actioned some of the changes despite me only uploading my snag list a week ago.I made my reservation on the 26th March for my property and my keys were released on the 26th August. I cannot complain with the service Gleeson have provided so far. Throughout the 5 months of my property being developed, I was made to feel involved as regular updates were provided by Sarah. I was provided with pictures throughout the different stages which was massively useful to look back on and see how fast the progress was being made on my property. As I lived further away from where my property was being constructed, these updates were massively appreciated as this saved petrol and time having to go see the different construction stages myself in person. I work for the NHS and do shift work, one of the biggest worries were that I would not be available to visit site due to working, this was never a problem with Sarah or the team, as they would always accommodate a time or date that was suitable to my rota. Again, a huge help and made the process effortless.Ultimately, I cannot complain with the service received so far from Gleeson. The Sales Office has been open on weekends as well as throughout the week which has been massively convenient providing I needed to nip down to ask any questions or clarify anything. I would definitely recommend Gleeson Homes as a first time buyer as in my experience the entire process from start to finish has been seamless.

Sam · 26 September 2022

★★★★★ 1/5

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Gleesons homes cheap quality and warranty a joke…

Gleesons homes are cheap quality builds-everything is falling apart in one year. The warranty is a joke, as they haven't responded to fix any of the defects I've reported. Eg A simple issue of bath sealant coming away. Every time I have a bath there's a creaking sound as the bath is coming away from the wall and the sealant splitting open from the weight of the bath! No response. Downstairs cloakroom and hallway full of sewage smell and again no-one has come to sort it out. Walls are paper thin, as are the doors, I could go on!

Saira · 5 January 2024

★★★★★ 1/5

Trustpilot

Issue still not resolved another promise not completed

Reported earlier that more than 2 yrs ago estate finished and roads/ pavement not finished. Estate still a bomb site to drive around raised manholes. Promised answer but still waiting Same every time contact themAvoid Gleeson homesNow only option report Gleeson to NHBCBirch Green estate. Plot 52Now near end of May 24 and no surprises road and pathways still not doneGleeson you must be the worst builder ever and never deliver your promises

Gary · 24 May 2024

★★★★★ 1/5

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Gleeson cowboys - Cradock court

I reserved a house beginning of April 2021 and I was promised so much. Updates, site visits etc.As soon as they had received my deposit all communications stopped. I had to chase and chase for updates. And was told by the sales rep I was lucky to be getting a house. Which is just rude. I’ve spent so much money saving for this property. Upon reservation I was told the house would be built and be ready to move in between August and September. Excellent. Long story short I finally got the keys 23 December 2021.On home demo I had incorrect tiles, a broken staircase, scratched kitchen worktop. Paint everywhere. The front door didn’t fit in the door frame. I was assured everything would be fixed within a couple of weeks by the site manager.For the staircase to be fixed they had to go through the cupboard in the kitchen. They then sealed up the whole and to be frank I think I could have done a better job plastering they hole back up.Fast forward to January. I came home and water was leaking through my upstairs ceiling. I opened the loft hatch and water poured down. The regional director and site manager tried to tell me this was due to the house ‘drying out’. They were fobbing me off from day 1. What had actually happened is they had failed to install air vent tiles on the roof. The hot air had no where to escape. This meant the insulation had to be removed. The builder fell through my ceiling whilst removing this. Oh and I was left without insulation for a good few weeks during the coldest months of the year. I had to chase and chase for them to remember to re install the insulation. Safe to say my cost of living balance sky rocketed.Due to the accident of the builder falling through the ceiling into the bathroom it had to be fixed and re plastered. During this time the house had dried out a bit and the plaster on all walls had gone streaky. So they said my whole house had to be re plastered and painted. Fine, at least they were doing it. The painter didn’t cover my furnishings. I had paint on my brand new £1400 sofa, tv, bed. You name it, it was everywhere.Further to this I had to wait 6 months for a front door that actually fit and since then the lock broke due to the cheap quality fittings Gleeson buy.I am still waiting for my windows to be replaced.Now if you thought that was bad just you wait.The garden. I was told by the sales representative that the garden would have a 1.7m hill. Fine I’m 1.6m tall that’s not too much to deal with. I was also told my house would be built on a platform and stairs up to the door.What she actually meant was 1 in 7. Slight difference that. The house does not have steps up and is not built on a platform.The garden was left boggy, full of rubble and water was pouring down the hill, making it a flood risk. After lots of discussions with the site manager, emails to the CEO and themmaking decisions about MY house without me they promised me that they would make the hill manageable again they never put this in writing.Further to this they removed all fences that were up and left my house exposed to the unlocked building site. I had people coming into my garden, whilst their tools were stolen because they didn’t lock them away. I felt unsafe and mentioned this numerous times and was told don’t worry your fences will be up soon. 4 months later they finally were.The garden was meant to be completed April. But I’m Gleeson’s true style it was delayed till July august.I was promised a rockery, bark and plants to stop the landslide. I have been given weeds, that have since fallen out due to the lack of care by the landscapers and the water coming down the hill. I caught them peeing in my garden, which you never want to see when making a cup of tea from your kitchen window.This company never put anything in writing and that is how they get away with so much. Just an open ended thank you for your email we will get back to you soon. I was shown a picture of the garden plans and my garden looks nothing like it.The site managers and customer service manager promise you one thing and then don’t act on it. The regional director is rude and ignores you even on site. Also I do not have air bricks - This concerns me greatly as every other house on the estate does. And I have asked and asked but never been given an answer.

Becca · 10 September 2022

★★★★★ 5/5

Trustpilot

I moved into my new home at The Pastures

I moved into my new home at The Pastures Bilsthorpe very recently, and I have had a great experience. Mary whom is the main person for the development - has been sensational. Giving constant updates and helping with paperwork and so forth. She is a great professional as well as a great personality. If I had my own business I would hire her in the blink of an eye. I love my new home. I have never felt so at peace. A final note I always want to thank, Hannah, Sarah, Neil and Declan.

Amelia · 29 December 2023