Gleeson Homes Midlands Sutterton reviews

★★★★★ 5/5

Trustpilot

Excellent in all ways - Rhodes Point, Worksop

From the very beginning to the day we completed, Susan and Shelley provided us with an excellence and professional trustworthy experience. They were great at answering any questions we had always made us feel at ease. It is one of the best decisions we have ever made moving to our new home. If you are wanting to buy a new home, have a look at a gleesons home, we are very impressed with our new home and how spacious the garden is.

Mr · 19 May 2024

★★★★★ 5/5

Trustpilot

Just in the process of buying a new…

Just in the process of buying a new home with Gleeson at culluna grange, have been dealing with Emma and have to say she’s been brilliant and has made the process less daunting and anything that is within her power gets sorted, have spoken to others on the site who are very happy and said anything that wasn’t quite as it should had been sorted no problem , feel I’m in very safe hands and just can’t wait to move in 👌

Miss · 18 May 2024

★★★★★ 5/5

Trustpilot

We were feeling a bit flustered prior…

We were feeling a bit flustered prior to our options appointment tomorrow. We called in to the castledene sales office and were put at ease by Dani. Dani advised she was covering Alyson for the day but was very very knowledgable and helpful. Dani also spoke to her sales manager with a query we raised. We left feeling a lot more prepared. Thanks again to Dani!

Chloe · 20 December 2025

★★★★★ 5/5

Trustpilot

Great costumer service

Great costumer service. Mauricia was very helpful and patient with us. She is very knowledgeable and polite person.

Lukasz · 20 December 2025

★★★★★ 5/5

Trustpilot

SHARON IN HILLTOP, REALLY LOVELY AND APPROACHABLE

The first day we visited Hilltop we have not made up our mind what we are doing , but her customer service skills is so good that we end up buying that day. We really appreaciate her quick responses to any of our enquiries. we hope to move in in November but our experience with Gleeson because of Sharon is great.

Tolulope · 24 October 2021

★★★★★ 5/5

Trustpilot

I visited the site at Monarch Green on…

I visited the site at Monarch Green on Friday 24th May and found the Sales Advisor Deborah very helpful and professional. Thank you Deborah for the warm welcome and information received.

Joan · 30 May 2024

★★★★★ 1/5

Trustpilot

Was pressured to move into the property…

Was pressured to move into the property (Erin road) as quick as possible, then when I moved in the garden and the fencing were not even complete, there was no privacy at all from a busy road, they said the reasons for this was because they had to re-level the gardens at the back. They have promised us that they will be turfing the garden but weeks later this has still not been done, with warmer weather coming I cannot even use my garden. Several defects reported as well but takes them an age to deal with anything. Would avoid buying from these at all costs

BH · 9 May 2024

★★★★★ 1/5

Trustpilot

Would never buy from gleeson again in…

Would never buy from gleeson again in my life. They have missed bricks out of the top of my house which I have complained about numerous of times and still two years on no one has been to my property to rectify this problem. I know have birds in my roof which is causing a lot of problems as you can imagine. I’ve rang up multiple of times to be told to go on my online portal and complain threw them which I have explained numerous of times I have no access to this due to a relationship break down and no one seems to know what else to do if you can’t complain on the portals. This is getting beyond a joke

Chloe · 8 May 2024

★★★★★ 5/5

Trustpilot

Excellent support from sales

We had excellent support from start to finish, our sales executive Amaara at Crown Gardens was fantastic and really helped ensure our buying journey was smooth and as easy as it can be. Would definitlely recommend!!

Samuel · 15 February 2024

★★★★★ 5/5

Trustpilot

John- Bracks Farm

John was very helpful and always went the extra mile! He was happy to answer any questions we had and was thorough, always kept us up to date. ⭐️⭐️⭐️⭐️⭐️

Rebecca · 29 June 2024

★★★★★ 5/5

Trustpilot

Jackie

Jackie's assistance in securing our first home at Middlestone Meadows as first-time buyers was nothing short of extraordinary. Her warmth, kindness, and unwavering support made what could have been an overwhelming process remarkably smooth and enjoyable. Jackie's patience in guiding us through each step, her attention to detail, and her genuine care for our needs truly set her apart. With her expertise and dedication, we felt confident and empowered throughout the entire journey. We are incredibly grateful for Jackie's invaluable assistance and would highly recommend her to anyone seeking a seamless home buying experience.

Gawin · 4 May 2024

★★★★★ 2/5

Trustpilot

Very disappointed with them

Very disappointed with them . Spoke to a lovely lady arranged appointment jobs a goodin, …..Website is very deceiving 1st lady I spoke told me with my deposit they would ad 5% then then options of ,what I read as 6k worth of upgrade. Kitchen, floors, etc was made up . Don’t like new builds but this was to good to miss! Got there..NOTHING, upgrade was not as “defined “ in fancy category offered detached with upgrade of or 5% either or! You get fences and trurf!! How is putting a fence up an upgrade?? Bitterly disappointed with don’t care attitude of the woman I went to see. Attitude stunk wasn’t interested at as the houses are selling so doesn’t really care. Read carefully before you waste your dav viewing them, she even said wasn’t her job to deals

John · 10 April 2023

★★★★★ 1/5

Trustpilot

Ridiculous Company

After reading the recent review put on by my dad, I am absolutely appauled. The Regional Construction Manager came round and didnt even have a look at the matter. It is nothing to do with the boiler. We mentioned that it is the thermostats that we cannot set them automatically. You clearly cannot read what has been said and if nothing is done by the end of this week, then we are taking legal action to the NHBC as you clearly cannot be bothered to deal with peoples issues. We have been reporting this over the last 12 months and it is absolutely pathetic that you claim you have dealt with the matter when clearly you haven't

SARAH · 24 April 2024

★★★★★ 1/5

Trustpilot

Due to a recent phone call

Due to a recent phone call from Gleesons customer care at 8:30am on the 22nd of April. They asked me about my central heating issues which we have reported since we moved into the property in July 2022. During the phone call, I was being advised to keep reporting the matter on my gleesons. On numerous occasions, they have just been ignoring us, they keep saying they will send someone out to have a look at the issue, but nobody has been round to our house. I have now been advised to take legal action against the company. We have spoken to a solicitor and they have said that we have a good case and we are now looking to take legal action.

Peter · 22 April 2024

★★★★★ 5/5

Trustpilot

Outstanding at Greymore

Outstanding from the start ..with professional support from sales team (Zara),customer service and site team(Trevor & Joe)Now moved in the support has continued ...from team They continue to go above and beyond to help us..Great journey .Thanks Gordon&Susan

Customer · 17 December 2023

★★★★★ 1/5

Trustpilot

Gleeson could care less about you or your new home!

Gleeson Homes… well it’s a shame you can’t buy your first home, twice, because Gleeson have done nothing but make it a hellish experience. And the worst part is they couldn’t care less.June 2022 we got the keys to our house after already being messed around by Gleeson. Communication from day one of reserving our plot was absolutely abysmal.The day before we officially completed on the house and got the keys we found out our turf which cost nearly £800 wasn’t laid. Also a 1m strip of the length of our plot was also being occupied by Gleeson. Just reminder that we were no pre-warned about this and a waiver was presented on the day when the sales agent realised we were completely unaware of this.We agreed they could use our land for 8 weeks, which we signed the waiver for and were told once they had finished doing what they needed to do our turf would he laid and we’d have our land back. Fast-track to December 2022 basically nothing had been done - we never even had a temporary fence between our rear garden and an active building site. Our front lawn was also just used as a dumping ground for construction material. The number of “it’ll be done in two weeks” we had up until this point became a running joke.So already we have been massively let down, not only did we not have the house we paid for or turf (meaning the garden was completely unusable), we were also constantly lied to by the site manager who claimed weather was the issue, even though no fewer than 10 complete houses were built and residents moved in since we moved into our home. The true reason they didn’t progress was the house next to ours was not selling so they decided not to finish it meaning they had to continue using our land.We were offered good will gestures at the time we got our keys as an apology for not advising us of the issues in the first place, these good will gestures were a few extra paving slabs to the rear. Free-fencing was floated as a goodwill gesture but these fences were to be put in anyway so we’re not a goodwill gesture at all. I must say we did also get a free £75 side gate which was offered by the site manager after about 20 weeks of us waiting to have our land and garden back.Around comes February and with the help of a new sales agent and Gleeson’s contract manager we finally had our turf laid and usable garden. The front lawn also had to be relaid due to the damage builders had caused. However obviously February is much more than 8 weeks since June… in-fact it took a total of 32 weeks. We had never given our permission for the land to be used beyond 8 weeks but what choice did we have?There were of course the usual snags that come with a new build house. This is now also becoming and absolute farce to resolve. 3 separate days me and my partner have taken off work to be available for the tradesmen to come in a complete the works. 3 days we have been completely let down with tradesman apparently going missing and when they did arrive having no idea what they were actually there for. Today is our third day waiting around for them but the work is not going to be completed today so we are going to have to take another day out of work and our lives to wait for Gleeson. Is 8 months not already long enough?We have been the through the whole complaint procedure with Gleeson and even had directors at our house to discuss our complaint. There’s not been so much a sorry. Gleeson simply do not care what type of service they offer to their customers. Gleeson do not value their customers time. Gleeson couldn’t care less about the safety of the residents on their developments. They couldn’t even deal with a complaint properly. At every stage they had the facts wrong even though we had detailed them in black white multiple times to them.We are also not an isolated event on this estate. We know of 8 residents just on our street dealing with the same challenges.What do we do now? Gleeson have already told us they are not bothered by our complaint and that we just have to suck it up. So who do we complain to now? How do we get what we paid for, and some compensation for our land, time and the distress Gleeson have caused?A house is not a small purchase so please if you’re looking for a new build, steer WELL clear of Gleeson, they are simply not worth it. Give your well earned money to somebody who cares and will give you the home you deserve.There is so much to this complaint including tradesmen urinating in view of our property, our Ring cameras have even picked it up. But like I say Gleeson couldn’t care less.Please please do not buy from Gleeson.

Jonah · 20 March 2023

★★★★★ 1/5

Trustpilot

All these people saying positive things…

All these people saying positive things before they move in haha - just wait until you move in then the fun begins - absolure could not give 2 hoots about you or any problems you come across . Gurantee you will get usual reply saying

Dean · 29 May 2026

★★★★★ 5/5

Trustpilot

Crown Gardens

Me and my partner bought our first home on this site. Throughout the process, we dealt with a lady called Amaara who guided us the whole way through. No question was too much and all of the team at this site are more than happy to help with anything we needed. Would 100% recommend especially as first time buyers, as we were unsure on a lot of things, things would have been a lot more confusing us if it wasn't for Amaara!

Nicole · 12 April 2024

★★★★★ 5/5

Trustpilot

Met Andrew at the Bearpark development…

Met Andrew at the Bearpark development , pleasant and helpful , very informative and answered all our questions and queries , will hopefully be proceeding to purchase. Steve and Clair

Steve · 5 September 2026

★★★★★ 5/5

Trustpilot

Plot 28 spring mill

Me and my partner are currently in the process of buy a 3 bed house from gleeson and from the very first day they have treated us with respect and the best customer service. They have walked us through everything and always answered are questions. They ring every week updating us on the house and what stage the house is at . We have mainly been dealing with Victoria from spring Mill who is amazing!! And makes you feel comfortable during the whole process . I've also met the site manager and assistant manager who are both lovely gentlemen and informative about the house . As a young couple being first time buyers I won't recommend any other new build company then Gleeson.

Zoe · 5 April 2024

★★★★★ 5/5

Trustpilot

Incredibly helpful sales team with brilliant knowledge

This is my first New Build home in over 30 years of home ownership. The staff at all sales sites are incredibly friendly and helpful. I have been extremely well looked after by Toni at Harriers Croft Development and Lee at Saxon Grange - both working together to ensure that I make the right decision for myself. I am incredibly grateful to both of them, and I look forward to moving in, having now reserved my own plot!

Kerri · 12 May 2024

★★★★★ 1/5

Trustpilot

No Building Regulation Certificate or Planning permission certificate.

I have been in my Gleeson home for just over 2 years and not had many problems, the odd snag but what you would expect in a new build home. I am now however coming to sell the property and have just found out no building regulation or planning permission certificates have been issued… 2 years after completion!! How can Gleeson sell properties with no building regulation certificates?! I have been in touch with the customer care team who have said speak to the solicitor used. I have then spoken to the solicitor who said it is a failure from the developer… so going round and round in circles. I am now seeking legal advice as the properties within the whole development should not have been completely sold until these certificates were in place. I’ll update the review pending an update if I ever get one from Gleeson.UPDATE: Waited three weeks for an update for Gleeson to confirm the works were being done yesterday. What a surprise no one showed up, range them again for them to re-confirm the works were being done today. Shock surprise they have only pulled up some flags, no ramp built and no further progress. Absolute joke of a company continues!

Lilly · 3 April 2024

★★★★★ 1/5

Trustpilot

Inconvenient trees

We have now noticed somebody outside our property is starting to plant trees on our private grass verge. Why haven't Gleesons notified people that live in the area that will have to put up with this for the next few years. I want people to know out this is inconvenient and the worst idea ever to come from Gleesons. We can't understand why these trees are being planted as when they start to grow they will block out all our view and the sun. What would happen if we got any more bad weather and the trees blew over and landed in anybodies garden within our area. These will not prevent people from stopping there dogs crapping everywhere and will not stop people on motorbikes on the spare land when coming into darkness and will not stop children playing football outside our property. So let people be aware of where they live, to make sure they don't get trees planted outside there house without being notified.

Peter · 3 April 2024

★★★★★ 1/5

Trustpilot

I owned a 2 bed detached (kerry) in…

I owned a 2 bed detached (kerry) in 2020 up until I sold it in December 2022. I agree with what all other reviews have said with customer service etc, 2 many managers to deal with that leave so you have to start over. I had all the usual snags, bent walls, parts of furniture pack missing, tap constantly coming loose, leaking doors leaking gutters, doors not closing, mould etc you name it. I found that the heating was terrible as radiators were 2 small to heat up the home. You could only have either upstairs heating on or downstairs heating on but not together. Window vents 2 big constant breeze coming through, kitchen fan constantly had a breeze coming through I had to put cardboard over it and tape over the window vents and you could hear outside elements like it’s on the inside like people talking on the street or cars driving past, kids playing etc. worst part for me was when the neighbour's moved in and how thin the walls were. That was the main reason for me selling. I lived alone but a family moved in and all I heard all night was screaming kids, a baby, banging, clattering, doors slamming, light switches, toys, toilets flushing, tv, sex sounds, conversion, arguing, even blenders etc all night long. The front and back doors shook my house when they constantly slammed them it woke me up every time. I had no sleep for over a year. I’m quite a considerate person and was worried they could hear me so I walked around on egg shells when they didn’t care as they said they never heard me when I asked them. It wasn’t a way to live at all. Other houses behind were so close you could see everything, I had to close my blinds to change. It’s true when members of Gleeson finally get round to doing a job for you they make it worse or you take the day off to be there and they don’t show up. You don’t get grass at the back or a fence divider just a plot with rocks, sharp objects, clay, rubbish etc. gravel driveway was the worst as the roads are the last thing to be completed so thick mud gets on your tyres and then you park your car on gravel which then sticks to your tyres and flicks off hitting your car and others! It cost me a fortune to replace all 4 coil springs on my car the roads were so bad. Weeds constantly grow through all over. Gleeson came out to sort my garden with a top layer of soil and messed up the driveway by dropping soil, rather than picking it up they turned it over so gravel was on top again leaving the driveway not level and the rain which used to go straight down through the ground ended up sitting on top and running under the garage door flooding all my personal belongings and causing everything to go mouldy. I could go on and on. I’ve never written a review before and every once in a while I come back to see reviews and if Gleeson has changed but my personal experience living with a Gleeson home caused me mental stress and if I was to advise anyone then I’d say walk away do some research or buy one but or don’t sign for anything, keys etc until you are 100% happy. Once those keys are handed over that’s when the battle begins unless you do all means necessary before hand. If you took the time to read this then thank you and good luck. Tip for mould is to leave all doors in the house open and a couple of windows on night lock to let the air circulate. Pull all items like the bed or wardrobes etc a little bit away from the wall so air can circulate, worked for me.cheers

Dan · 19 February 2023