Gleeson Homes Midlands Sutterton reviews

★★★★★ 1/5

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Cowboy of a company - do not buy!

After numerous emails back and forth with the regional Managing director regarding the condition of our roads amongst other things on the Rainsborough Park site, we are still no further forward! We have lived on this site for coming up to 4years with raised manholes, damaged high kerbs, non existent pavements, green areas being used a rat run due to lack of bollards or fences to prevent it happening! Numerous promises for the work to be done and not, then when asked why to be given excuse after excuse. I have asked for a meeting with us residents and still waiting for him to come back with a date 2 weeks later!

Debbie · 12 July 2024

★★★★★ 1/5

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Waste of Space

Been in the property for a year, with all the defects we had to sort its been a nightmare.Recently I've noticed there's a gap high level between the window and roof facia. Reported to gleeson as we are still in our 2 year warranty there response- As this defect wasn't discovered when I moved in they will not be carrying out any works as this isn't gleeson fault.* reviewedGleeson did react with a visit in July with a visit from the site manager who frankly not knowing my back ground in construction came across i didn't know what i was talking about 😂. Still no action has been taken.

James · 11 July 2024

★★★★★ 5/5

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The process to reserve my home last…

The process to reserve my home last weekend went so well!Mine was done by Karen but both Karen and Kath have been amazing throughout this exciting process.very well explained and very informative considering I am a first time buyerThanks ladies!

Amy · 5 February 2024

★★★★★ 5/5

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Solid Experience, Nice House! (Hawthorn Fields)

Contrary to all the negative reviews, we had a great experience buying through Gleeson. Scott was always available to help out and give updates on the house while it was being built. After moving in, the builders have always come round pretty quickly and fixed any issues and snags.As for the house itself, it is well designed with plenty of space and as with all new builds it is nice and energy efficient. As other reviews mention, there are a couple of snags on the finishing, but at the end of the day it is affordable and is a lot better than the houses we viewed in the same price range.Overall, very positive!

Peter · 26 July 2023

★★★★★ 5/5

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Seemless experience at Spring Mill

From when we first enquired at Spring Mill, reserving our home, to finally getting the last part of our sale done the team at Gleeson were amazing. Suzanne guided us through the whole process with so much knowledge and care, every bump in the road she dealt with so quickly! Nothing was ever too much for her - she was on hand constantly and I couldn’t of asked for anymore from her. She’s helped us with every question, concern, all communication and any paperwork! Nothing phased her, she’s a asset to Gleeson and I would go to her directly again ten times over. She’s the kindest lady and I don’t think we’d of been able to get to where we are without her help and dedication to her clients.

Genna · 3 July 2024

★★★★★ 5/5

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It's was great experience to buy a…

It's was great experience to buy a house with them, sale person Jackie was really great and very helpful. Always ready to help and explain everything really nicely. Would recommend them to everyone.

Navjot · 13 June 2024

★★★★★ 5/5

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We have just moved into a new Gleeson home.

We have just moved into a new Gleeson home on Crown gardens. We were guided through the whole experience from first showing interest on the development to completion and moving in by Amaara, she looked after our interests every step of the way. Everyone on the development seems so friendly and nothing is too much trouble for Mark the site manager, anything you need doing he will sort it. Well done Amaara and Gleeson we are very pleased with our new home.

Lyn · 29 June 2024

★★★★★ 2/5

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Poor post sale

We have a gleeson property and bought it 6 years ago when it was 8 years old. We are now selling it and have discovered the completion certificates were not done by gleeson and the relevant paperwork was not fully completed by them after building. (I am aware our solicitor should have seen this bit did not) To add the that they are being very unhelpful in responding the the queries we have. The house construction is fine it's just the company as a whole seems to just want the money and make shortcuts in completing documents.

Sue · 28 June 2024

★★★★★ 5/5

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Excellent costumer service by Mauricia …

Excellent costumer service by Mauricia Shea.Mauricia is very brilliant, caring and professional. She helped us to have a better understanding of the housing process at gleeson homes. The extra support she gave us was amazing and helped me and my wife through such a stressful time. My wife and I will highly recommend gleeson homes and it’s costumer service.Fernando

Mr · 13 June 2022

★★★★★ 5/5

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Very friendly staff!!

Very friendly staff!!! Moved in 1 week ago, the development looks really nice and house quality seems to be great so far compared to other developers. What I found to be really special about this place is the staff, both sale office and their solicitors. They have helped us a lot during our buying process and always kept in touch with us updating or advising us on the next step to do. Sue from the sale office has been an absolute legend, she was really professional and friendly through out the process Great Costumer Service Skills! In terms of house quality i don't think i am entitled to have an opinion just yet as i just moved in 1 week ago but what i found nice compared to other developers were i lived before is: -the distance between windows and ceiling is the same from a end to the other on all rooms,- walls are straight - paint quality could be a bit better (it's non washable one) but at least is wipeable- The cupboards and extras installed are really nice, EPC rating B, - the electric charger works perfectly Project EV 7.3KW - BT connection ready done aHouse quality, all seems to be ok with no obvious issues. Location, incredible Staff A++Highly recommend !!

Marin · 24 June 2024

★★★★★ 5/5

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Calluna Grange -CA15

We have been visiting the site for a few months now whilst waiting to secure a sale on our current property and have found all the sales advisors to be knowledgeable and friendly.After finally accepting an offer we checked the status of the plots online and found the released plot we had been hoping for had unfortunately been reserved. Nightmare!Close to giving up we visited the sales office where we met Emma for the first time who confirmed the worst.Seeing our obvious disappointment she went above and beyond and we were able to reserve an alternative plot with our preferred style of house.The level of customer care Emma provided was fantastic and flipped our disappointment on its head.We now have full confidence moving forward and can begin to look forward to working towards completion.Thanks again Emma and all at Gleeson (Cumbria)!

Paul · 23 June 2024

★★★★★ 5/5

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Toni is just the best person I have…

Toni is just the best person I have come across in a sales environment. She puts you at ease and so friendly. She is an asset to Gleesons and is so knowledgeable and brilliant at her job.

Mrs · 15 March 2024

★★★★★ 5/5

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Monarch Green Site Gleesons. Mine and my husband's experience was…

Mine and my husband's experience was with Deborah Kirtland Gleeson Homes at Monarch Green site.We purchased a property from Deborah who was an absolute joy to be dealing with from start to finish. We received a top class professional service and every step of the way we were helped, prompted and encouraged to fulfill the purchase and move-in journey as smoothly as possible. All questions we asked were answered and we felt totally reassured. The after sales is still ongoing which gives us peace of mind. If you are lucky enough to have Deborah from Gleesons guide you through you are in very safe hands.

Christine · 16 June 2024

★★★★★ 5/5

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John - Bracks Farm

As the search continued with my mam for a new build, we popped in to the Bracks Farm development to be greeted with a friendly welcome by John. After expressing our current position and the need to keep options open pending an offer / sale of our current property, John spent time showing us what was available currently / available in future phases whilst answering our multiple questions. He was attentive and knowledgable along with being super personable, a warmth you don’t always find but was most appreciated. Thank you for your time, John. Hoping to visit this development once ‘sold’. Fingers crossed!

Mills · 11 June 2024

★★★★★ 5/5

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Gleesons bungalows lovely

So we seen a bungalow on right move at the woodlands it’s a gleesons build and we thought no harm to go and look. The lady “Deborah” was great really helpful nothing was a bother. No pressure no hard sell just you know nice. Anyway she answered all our questions then told us to go look at the show bungalow only a few miles away. They are very nice and great layout looks like we need to pick a plot.

Brian · 8 June 2024

★★★★★ 5/5

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Tina- Creswell

Me and my partner would like to thank Tina at Creswell branch. She has been amazing from start to finish, helping us with the house and the best mortgage rates and incentives.Wouldn’t have asked for a better sellerThankyou Tina xxx

Mia · 29 December 2023

★★★★★ 5/5

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First Time Buyer

My experience being a first time buyer was a very quick process to say the least but this was due to the house being built almost a year, nevertheless that didn’t put me off. From the very beginning Adam the Sales Executive has been very helpful and informative and guided me every step of the way. Every time I felt stressed or anxious, he quickly reassured me that everything will go to plan and it did. I’m very happy with the house and the Site Management Richard and Dec have been brilliant in sorting out the very little snags I identified. Overall I can say I am very pleased, I fell in love with the development straight away as the area is very beautiful and peaceful.Sarah - Plot 91 - The Pastures, Bilsthorpe

ScottishQueen · 9 June 2023

★★★★★ 5/5

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My family's experience was great

My family's experience was great. Craig is a wonderful sales executive at Greencroft View and the site manager has been readily available for all questions or queries. We will surely buy another house from Gleeson when we can!

Deborah · 9 February 2024

★★★★★ 2/5

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Shocking customer after care

Been in the house almost a year, snags pointed out within months (1 on key day) of completion still be be completed or been told it’s not getting done or has been half arsed (key day snag is hidden behind the fridge) not the point. Leading up the the completion we had less and less updates almost like they didn’t want us to know that our house was going to be delayed or had no work done to it for a while. Wasn’t even told it passed inspection, solicitor and mortgage informed us the expected completion date and the rest of the bill. Handover was atrocious, got told nothing on the day, in fact the person who do it was looking at us to help her with the check list. Took 4/5 months to get an option we paid for to be installed since it was missing, was mentioned in a email after key day just clarifying if it will be installed just before completion. When we got the keys all of the quality stickers were still all over the house and hadn’t/haven’t been fixed (were there on demo and more was noticed during demo and still the same state on completion).Master bedroom is constantly cold, sure the radiator is too small for the room (the room is the size of the garage), some radiators are very small. Despite being told we have 2 years to snag get told we left it too late or we could’ve caused the snag ourselves. Other than the very poor customer care after completion and leading up to it, you can make it a very nice and cosy home. Can tailor it to your personal style as it’s a blank canvas.

Beth · 6 June 2023

★★★★★ 5/5

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Great pre AND after sales experience!

After reading a lot of negative reviews regarding after sales care, I wanted to post about my recent experience with gleeson. We have been in the property for 2 months now. I used a professional snagging service pre completion but completed before all corrections were made. Since then, most of the list has been completed. Gleeson have a dedicated follow up team who call you to follow up on your experience and discuss your snagging list. I was provided the mobile number of the 2 site managers when we moved in incase of any issues. The team have responded quickly to everything raised. They have been the ones chasing to get hold of me to sort the list of minor corrections out. I have been really happy with the experience as a whole. We have a lot of house for our budget, and so far without compromise.

Louise · 4 June 2024

★★★★★ 1/5

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Terrible, New cars don't come with scratches

Hi, I forgot to mention, the upstairs bathroom doesn't come with a shower. It is only a bath tub. It is half tiled. I had an estimate from a guy that wanted £1,200. to do this. Please read my other review. I'm disgusted. Snag list is a mile long. Whole house needs replastered. Incententives were taken from me. If you buy a Gleeson house, get whatever it is in writing. Shortly after I bought my house at Rhodes Point, carpets and flooring is standard. There is a Kilkenny model across from me, detached, single garage for £14k less than mine, all upgrades included. I didn’t get Jack s£&@

Jimmy · 1 June 2023

★★★★★ 5/5

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Stella Overall

Buying our forever home on Bracken Park was the most amazing experience with massive thanks to Stella Overall who went above and beyond to help our move go as smoothly as possible nothing was to much trouble for Stella.

Sally · 14 January 2024

★★★★★ 5/5

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Brilliant service!

Brilliant service!! I visited the Greymoor Meadows development to get some advice as I’m a first buyer. I wanted some information about the process etc, Zara was extremely helpful and gave us all the information that we needed.

Amy · 2 February 2024

★★★★★ 5/5

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Acklam Gardens - Excellent advisor experience

I stopped by the Acklam Gardens development to view a show house type I wasn’t able to see on the development I’m looking at, upon stepping into the office I was greeted with a friendly welcome from Jackie. Despite not having interest in that specific development, Jackie spent a considerable amount of time listening to and answering questions around the house types and Gleeson homes overall, she was knowledgeable and professional in a warm and genuine way which didn’t give off any hard sell. It was a pleasure to be greeted with Jackie after having a range of different experiences whilst out viewing different developments across a range of builders. I was able to leave with my questions answered alongside more information which has certainly added to my buying experience - overall, great experience.

Mills · 28 May 2024