Trusted Agent profile · Sussex
★★★★★
175 reviews across 2 platforms
The Mews, Station Road, Heathfield, Sussex, TN21 8LD
Freeman Forman's office in Sussex, at The Mews, is rated 4.3 out of 5 across 175 reviews on two platforms, including 137 Google reviews rated 4.6.
Every review we hold for the Sussex office, from every platform, shown as written. First names only.
5/5
GoogleHighly recommend! I received excellent service from Amy Pertillo in Heathfield office. She helped me to rent a property. Always responded in time to all my queries and delivered the promise.
Thanks for the excellent recommendation and 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleWant to say a massive thank you to the lettings team for all the help in finding my family our home.
Thank you for the fantastic 5* review and I would like to wish you the very best for the future Aaron. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe have been dealing with Sophie (the assistant branch manager) who has been very professional & attentive. Always responds quickly & keeping us updated throughout.
Thank you for taking the time to leave us this amazing 5* review Jo. Kind regards Lucy, Customer Relations.
5/5
TrustpilotThankyou so much Jamil Nahoor & your…
Thankyou so much Jamil Nahoor & your team for all your help with getting our forever home, we know that you did alot of work behind the scenes & we are very grateful, you are very good at your job.
5/5
GoogleJust the right blend of friendliness and effectiveness at the Heathfield office, with a finely coordinated team of delighfully different personalities. To Fiona, special thanks for your extra efforts during difficult delays before exchange.
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleAn excellent and stress-free experience for my partner and I moving into our first home together. The team have been very reliable, responsive, and friendly and made the whole process run smoothly! Highly recommend!
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleGreat service from Jack! He was very informative as I haven't rented in a while and very lovely to speak with
Thank you Jessica Marshall for your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleTeam in Heathfield are brilliant
Thanks Jack for your amazing 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI recently used the lettings department to help me find and secure a flat in Heathfield. The whole process was simple, and the support from the staff was excellent. Thank you very much.
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotComplete disregard for people trying to…
Complete disregard for people trying to buy a home. Never reply to emails even when I contacted another branch to avoid talking to a specific sales agent as we was not getting any response from “Jena” I asked to speak to a new agent as the lack of response from them resulted us in losing the home we wanted I couldn’t be more disappointed in this company. My mortgage broker never got reply’s totally unprofessional was his words. Good luck to anyone who has to deal with them.
4/5
TrustpilotWe had to wait a lot longer than…
We had to wait a lot longer than expected to be able to move in to our property. But the agents have been overall very polite and helpful. Daniel (I believe is the manager) replies to all emails and is always quick to help to resolve problems, so all necessary maintenance is carried out promptly. In my experience I would definitely recommend the Eastbourne branch of Freeman Foreman. I hope to continue to live here for many years and appreciate the agents for helping my partner and I secure our first home. I have since recommended them to some friends who now also rent through them at a great price.
5/5
GoogleI have been dealing with Freeman Forman lettings team, and the team are great! so friendly and approachable. Always on hand to answer any questions i have.
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotAbsolutely Shocking never again
Absolutely Shocking. Me and one of my friends rented a house through them a year ago! We used the uckfield branch and I can honestly say they were awful. After we both left the house it had taken them 3 months to give us our deposit back. They didn’t answer our phone calls or emails until we told them we had a letter to take them to court. Funnily enough we then got our money! I must say Janine Spofforth for a lettings manager you are awful at your job. We also felt we were taken advantage of as we are young and it was our first house. I will never use them again. Lesson learnt
1/5
TrustpilotAwful
Freeman foreman’s Uckfield branch is absolutely awful I do not recommend using it!! They never reply to emails or they tell you a load of lies!! It took me 3 months after leaving a property to get my deposit back and I only got it back because I mentioned taking them to court! They told me so many lies like I’ll have it in 14 hours, I’ll have it In a week, I should have already had it and the best one it was put in the wrong account and they will have it to me in an hour!! They were so awful and just never replied to emails and just kept telling me lies. I feel that because I am young and it was my first property they really took advantage of me. I am telling am my friends and family to NEVER use this branch if I could leave minus 5 stars I would!!! As they don’t even deserve one star
1/5
TrustpilotMisrepresentation of Fact
Freeman forman listed my late Mother's property upon their website and displayed it in their window as "Sold". In fact the sale had nothing to do with them, it was successfully negotiated by another local agent. All requests to remove this were ignored despite phone calls, an email and a visit to their office. This was clearly a misrepresentation by Freeman Forman.
5/5
GoogleAll the staff that handled the sale of my late mother’s house had a faultless, professional attitude keeping me fully informed throughout the process. I would definitely use them again for any property purchases or sales.
Thank you for your brilliant 5* review. Kind regards, Lucy, Customer Relations.
1/5
GoogleReally bad. Wouldn't reply when put offer in of asking price, then when I finally did hear something back they said they're letting a few people put offers in. They let the property to someone else like it was an auction
5/5
GoogleExcellent local knowledge from the team at Heathfield as well as great customer service. Each person involved with our sale and purchase was a 10/10 and we wouldn't hesitate to recommend them!PositiveResponsiveness, Professionalism
Thank you for your wonderful 5* review of our local team. Best wishes, Scott @ Customer Care
5/5
TrustpilotFriendly and professional
Friendly and professional, Freddy and the rest of the team were all brilliant. Quick to update you, always on the end of the phone to offer support and advice. They really do provide a brilliant service. was able to view and purchase this property in less than two months which is amazing. Highly recommend, Best in town by far!!!
5/5
GoogleSophie Chenary from the Heathfield branch has been incredible through out our whole process. Highly recommend!
Thank you for your wonderful recommendation and 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleI had to sell my parents house following their passing. This process was made very easy and painless. Thank you so much.
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleFiona, Sophie and the whole team looked after my house sale with high attention to detail and compassion. Thank you to all.
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleIncredibly helpful, quick response to emails, and considerate of my phone phobia. I currently rent with this agent, and the staff member I dealt with (Lisa) made the digital paperwork an easy experience. Would certainly recommend.PositiveResponsiveness, Professionalism
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleHad a great experience using Freeman and Forman for the sale and purchase of our property, Sophie always went the extra mile to get things done, cheers Sophie!PositiveResponsiveness, Professionalism
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
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