Freeman Forman Sussex reviews

★★★★★ 5/5

Google

Myself and my wife were extremely pleased with how Freeman Forman handled the sale of our property in Heathfield considering the market being tough at this time. Greg was very generous with his time for the initial discussion and was more than happy to take over when we initially went with a different agent. Lucy and Katie were always responsive and courteous plus did great jobs on the viewings and Rhys conducted a masterful negotiation meaning we achieved the bottom of our guide price range for the property, allowing us to move to our new home. They are clearly a very proactive team which is exactly how an agent should be, therefore all in all it was a very good job well done :)

Will · 12 November 2025

★★★★★ 5/5

Google

Recently agreed a property move. Unique circumstances meant I was unable to view the property in person. Ed King has been professional, personable and considerate in accommodating my requests for very detailed insights into the property (including FaceTime tours ☺️). Thank you Ed and team.

Kelly · 16 February 2026

★★★★★ 5/5

Trustpilot

Jasmin made the whole letting process…

Jasmin made the whole letting process incredibly smooth and stress-free. She handled all the paperwork quickly and efficiently, keeping everything straightforward and easy to understand. Her friendly and helpful approach really stood out, and she was always available to answer any questions. I’d highly recommend her to anyone looking to let a property with confidence.

Neil · 4 June 2026

★★★★★ 5/5

Google

Freeman Forman in Heathfield has been great. We had the pleasure of working with Katie, who's been amazing from start to finish. She was very prompt in responding to queries, always providing us updates (which can be rare, especially as buyers) overall, very professional and lovely. I also really appreciated the buying process, and the company didn't want to create a bidding war that could become a bit ugly and take away the excitement. Would definitely recommend Freenan Forman , and we'll certainly be looking towards the team if we ever plan to sell. Thanks, Katie!

Rebecca · 23 September 2024

★★★★★ 5/5

Google

I wanted to leave a review for Ed at FF Heathfield branch . Ed was very supportive and understanding of my needs while I was looking for a new property to rent . Ed was very aware of my mobility issue and always checked if a property that came up for rental was suitable and affordable for my needs . Ed would call me weekly to check up on me which I found really helpful and useful . No estate agent has ever gone above and beyond to look for suitable properties and check on someone’s wellbeing . Even though I didn’t find a property through FF . I would 100% consider using them again if needed and I will recommend them to anyone I know who is looking to sell or rent a property. Thank you so much Ed King .

Mia · 16 February 2026

★★★★★ 1/5

Trustpilot

Their lettings team is useless and expensive

I can’t speak to the Freeman Forman sales team but my experience with their lettings team in Heathfield was terrible. I hired them to manage a property several hours away while my late husband was ill and I couldn’t manage or visit the property myself. They charged me an exorbitant amount for this service each month and I have nothing to show for it but a trashed house in need of thousands of pounds of repairs. They let to terrible tenants who ruined the house and garden, but even worse, Freeman Forman neglected to do an end of tenancy inventory so I couldn’t keep the tenant deposit to offset the cost of repairs. One of their letting agents even admitted to me that they dropped the ball. But of course Freeman Forman did nothing to make things right for me or take any financial responsibility for their mistakes and poor service. They are either incompetent or sleazy or both. Avoid Freeman Forman lettings, it’s an expensive rip off!

Liz · 16 June 2025

★★★★★ 5/5

Google

We got our keys to our new house yesterday. I just want to say a huge huge thank you to both Ed King and Rebecca Lee for all your help and professionalism. We unfortunately found ourselves having to leave our current home due to our landlady selling. I reached out through right move and had a very friendly guy called Ed call me and invite me to view the property I wanted. At the viewing he was more than happy to spend some time with us having a good look around. Between then and yesterday there was no delay in answering any queries we had or getting things moving forward at a very good pace. In total from viewing to us having the keys was only 2 weeks and 2 days. This is also with us having a third party involved which could of really slowed things down. Even after we had the keys Ed and the team have really gone above and beyond to help us with small teething problems and even came to the property today to sort a small issue. Ed's bright attitude and kindness have made this whole moving house business a lot easier and less stressful. I honestly couldn't fault him or Freeman foreman and would recommend them to anyone looking to rent a property. Thank you from me and my family for being so absolutely amazing.

Mandi · 12 November 2025

★★★★★ 5/5

Google

Had an amazing experience renting my property through Freeman Forman Heathfield - Becca & Chloe were fantastic and went above and beyond. Having dealt with previous lettings agents I didn’t expect much but the team were so helpful and …

Dan · 16 August 2025

★★★★★ 5/5

Google

After deciding too go out alone and they and find a place of my own I contacted freeman and foreman .... I was blown away by their service , and how they coped with me and my moronic questions , both ed and becca brought a real professional vibe . . And chole made a really difficult and stressful time easy and at times a giggle... will definitely be using these services again .... thank you

Chris · 12 November 2025

★★★★★ 5/5

Google

We purchased our home through Freeman Forman. Katie was extremly helpful throughout the process and always on hand to help with questions and concerns.

Lewis · 28 November 2025

★★★★★ 5/5

Google

A brilliant service from Greg and Lucy. They have successfully and amazingly sold 2 houses for us all in the space of a year. Our own house and also my parents house. In both cases, a buyer was found within a week of marketing each property and both sales went through smoothly and extremely quickly too which was just great! Thanks so much all at Freeman Forman Heathfield! Madeleine Griffin

Madeleine · 28 November 2025

★★★★★ 5/5

Trustpilot

Sold within 2 weeks!

We were absolutely thrilled with the service that Freeman Forman provided. They were so helpful and they did everything they could to get our house sold as soon as possible! We weren’t planning on moving but we accidentally stumbled across our dream home on RightMove. After viewing it we fell in love with it but thought we wouldn’t have a chance because there were already 3 offers on it and our house wasn’t even on the market. The next day I called Freeman Forman, they came to our house within 24 hours and within the week our house was on the market. They suggested having an open house to maximise the chances of a quick sale and they managed to secure 9 viewings which led to an offer! Not only did they sell our house really quickly but Fiona was amazing at pushing the sale through with chasing the (slightly slow!) solicitors. She was amazing… all the Tunbridge Wells team were! Everyone was so helpful and friendly and I would definitely recommend them. We wouldn’t be living in our dream home now if it weren’t for them, so thank you very much!

Happy · 16 February 2025

★★★★★ 5/5

Google

I have dealt with Freeman Forman in Heathfield for quite a few years and I have found the team there to be absolutely brilliant. Nothing is too much trouble and they really work hard to help you on your sale or purchase journey. Moving can be so stressful but the team at Heathfield really work hard to ease your worries and get things over the line! It’s my go to when I ever look to buy it sell in this area. Thank you Greg, Sophie and the team.

Katie · 14 June 2023

★★★★★ 5/5

Google

The team at Freeman Forman were fantastic from start to finish in helping with the sale of my flat. Greg is extremely knowledgeable and came fully prepared with lots of research, to do the valuation. The team arranged lots of viewings and obtained an offer very quickly which was great as we needed to act quickly on the house we wanted to buy. All of the staff in the office were really helpful, particularly Sophie who kept completely on top of things and continued chasing solicitors and other parties throughout the process to get the sale finalised.

Ryanphilo · 14 June 2023

★★★★★ 5/5

Trustpilot

Uckfield - We’ve had the absolute pleasure of…

We’ve had the absolute pleasure of working with Janine at UCKFIELD Freeman Foreman, who looks after our rental properties. Janine is simply outstanding, her organisation, professionalism, and genuine care for her clients are second to none. She’s always incredibly friendly and approachable, making every interaction a positive one. What truly sets Janine apart is her thoughtfulness and dedication. She consistently goes above and beyond to ensure everything runs smoothly, and her attention to detail is impeccable. Over the years, we’ve come to rely on her expertise and unwavering commitment, and we can’t thank her enough for all she has done for us. Janine is an absolute credit to Freeman Foreman and a shining example of how property management should be handled. We couldn’t recommend her highly enough!

Harriet · 21 January 2025

★★★★★ 5/5

Google

Brilliant team at Heathfield office! Absolutely recommend in every way and such professional service at all times. We were kept informed of everything and explained procedures along the way. Always there on concerns of sale and purchase. Greg, you have great team and thank you to lovely Sophie Cox and Sophie Chenery, Karen and also many thanks to Becky Stonebanks who was most helpful to us.

Marian · 16 December 2023

★★★★★ 5/5

Google

Amy is amazing at what she does and is a credit to the team! I enquired regarding a property and the information given was amazing. She went above and beyond. Would highly recommend Amy at freeman and foreman for all your property needs. 5*

N · 27 December 2024

★★★★★ 5/5

Google

I can't recommend Freeman and Foreman enough! Greg helped me 5 or so years ago when I was buying a property so when I came around to wanting to sell, it was a no brainer - Greg was the man for the job! Greg is extremely knowledgeable about the local market, he gives expert advice and is always on hand to help in whatever way he can - he really does go the extra mile. A week after listing my property on the market, Greg secured me 8 viewings resulting in 7 offers (all of which then increased)! Greg also helped me secure my dream property which I'm ever so thankful for. Sophie was also amazing! She was constantly on her game, providing me with updates and pushing everything through as quick as possible. I can't thank you guys enough - you truly are fantastic at what you do and I hope you are commended for your efforts. I will look forward to having dealings as smooth as this was with you again in the future.PositiveResponsiveness, Quality, Professionalism, Value

Melanie · 25 August 2022

★★★★★ 5/5

Google

Excellent service from Amy at the heathfield branch. She's been very helpful in listening to my needs and setting my expectations. She has helped me throughout the process, giving me advice and updates when needed and requested. Having experienced some not so helpful staff from other estate agents, Amy was a breath of fresh air. Amy is a real credit to your company.

Laura · 16 December 2023

★★★★★ 5/5

Google

Freeman Forman were fantastic from start to finish. When all the other companies were being a bit useless they were doing everything they could to help us. We had several bumps along the road to buying our new house, but Freeman Forman in Heathfield were the most helpful they could possibly have been through out. Daryl and Haydn kept in in touch, were friendly and personable and did everything they could in their power to help me though the tricky times. I wouldn't hesitate to use them again.PositiveResponsiveness, Quality, Professionalism, Value

Micaela · 14 June 2022

★★★★★ 5/5

Google

I recently visited Freeman Forman in branch to discuss my options for renting my property. I spoke with Chloe and Rebecca on the rental side, both were very helpful and transparent in discussing next steps with me. I will definitely be considering using them as my agent in the future!

Sheila · 16 February 2026

★★★★★ 5/5

Trustpilot

Fantastic Tonbridge Team!

The team at the Freeman Forman office in Tonbridge, Kent sold my flat. A massive thank you in particular to Megan for being brilliant throughout this process. It was really tricky with the property management company AB Canham, but throughout all this Megan was unwaveringly professional, patient, positive and reassuring and she kept the buyer engaged and on-side, preventing the chain from collapsing. Thank you!

Adam · 12 March 2025

★★★★★ 1/5

Trustpilot

Freeman Forman Lettings in Eastbourne…

Freeman Forman Lettings in Eastbourne were happy to take the 10% management fees for 20 years when we let our property out through them, but when our tenant decided not to pay the rent anymore they were suddenly very unhelpful, they knew this was crippling us as the interest on the mortgage had shot up and with no rent coming in we were struggling. They did not answer emails we sent to them and rarely answer the phone choosing to decide whether to return calls based on the messages left. I had to talk Sam through the online form to get the Universal Credit paid direct, I can’t believe they didn’t know how to do that and then their account dept refused to pay the rent to us until their agent called the Universal Credit team each month to get a reference number to match to the payment, they didn’t want to do that because Universal Credit are difficult to get through to, it was when I took over that job that I realised the reference number was the same every month, but Freeman Forman staff hadn’t realised that. When our tenant finally left we asked the agent how we went about getting the deposit, they charged us £180 to book a ‘walk through’ with an agent who told us on the day of the walk through that he only charges £50 so despite them knowing we were financially in difficulty they stiffed us for £130. We have 4 rentable properties and I will never use them again.

M · 8 June 2024

★★★★★ 5/5

Google

We worked with Greg and his colleagues in the Freeman Forman Heathfield branch, and although we have decided not to proceed with the sale of our house (for which Greg secured a very good offer), we have no hesitation in recommending Greg, Kay and their colleagues to both prospectives sellers and buyers. They know the area, have a good network across the region and are responsive, professional and kind. If circumstances change, we will certainly return to Freeman Forman to sell our house.PositiveResponsiveness, Quality, Professionalism, Value

Laurie · 14 June 2021