Trusted Agent profile · Sussex
★★★★★
175 reviews across 2 platforms
The Mews, Station Road, Heathfield, Sussex, TN21 8LD
Freeman Forman's office in Sussex, at The Mews, is rated 4.3 out of 5 across 175 reviews on two platforms, including 137 Google reviews rated 4.6.
Every review we hold for the Sussex office, from every platform, shown as written. First names only.
5/5
GoogleExcellent service from Amy at the heathfield branch. She's been very helpful in listening to my needs and setting my expectations. She has helped me throughout the process, giving me advice and updates when needed and requested. Having experienced some not so helpful staff from other estate agents, Amy was a breath of fresh air. Amy is a real credit to your company.
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleFreeman Forman were fantastic from start to finish. When all the other companies were being a bit useless they were doing everything they could to help us. We had several bumps along the road to buying our new house, but Freeman Forman in Heathfield were the most helpful they could possibly have been through out. Daryl and Haydn kept in in touch, were friendly and personable and did everything they could in their power to help me though the tricky times. I wouldn't hesitate to use them again.PositiveResponsiveness, Quality, Professionalism, Value
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleI recently visited Freeman Forman in branch to discuss my options for renting my property. I spoke with Chloe and Rebecca on the rental side, both were very helpful and transparent in discussing next steps with me. I will definitely be considering using them as my agent in the future!
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our team at Freeman Forman. Our rental specialists, Chloe and Rebecca, are always dedicated to providing exceptional service. Kind regards, Lucy, Customer Feedback and Support Team
5/5
TrustpilotFantastic Tonbridge Team!
The team at the Freeman Forman office in Tonbridge, Kent sold my flat. A massive thank you in particular to Megan for being brilliant throughout this process. It was really tricky with the property management company AB Canham, but throughout all this Megan was unwaveringly professional, patient, positive and reassuring and she kept the buyer engaged and on-side, preventing the chain from collapsing. Thank you!
4/5
GoogleFriendly and responsive team who managed to sell my house in a slow market!
Thank you for your excellent 5* review! We are thrilled to hear that our team was able to sell your house in a tough market. Kind regards, Lucy, Customer Feedback and Support Team
1/5
TrustpilotFreeman Forman Lettings in Eastbourne…
Freeman Forman Lettings in Eastbourne were happy to take the 10% management fees for 20 years when we let our property out through them, but when our tenant decided not to pay the rent anymore they were suddenly very unhelpful, they knew this was crippling us as the interest on the mortgage had shot up and with no rent coming in we were struggling. They did not answer emails we sent to them and rarely answer the phone choosing to decide whether to return calls based on the messages left. I had to talk Sam through the online form to get the Universal Credit paid direct, I can’t believe they didn’t know how to do that and then their account dept refused to pay the rent to us until their agent called the Universal Credit team each month to get a reference number to match to the payment, they didn’t want to do that because Universal Credit are difficult to get through to, it was when I took over that job that I realised the reference number was the same every month, but Freeman Forman staff hadn’t realised that. When our tenant finally left we asked the agent how we went about getting the deposit, they charged us £180 to book a ‘walk through’ with an agent who told us on the day of the walk through that he only charges £50 so despite them knowing we were financially in difficulty they stiffed us for £130. We have 4 rentable properties and I will never use them again.
5/5
GoogleWe worked with Greg and his colleagues in the Freeman Forman Heathfield branch, and although we have decided not to proceed with the sale of our house (for which Greg secured a very good offer), we have no hesitation in recommending Greg, Kay and their colleagues to both prospectives sellers and buyers. They know the area, have a good network across the region and are responsive, professional and kind. If circumstances change, we will certainly return to Freeman Forman to sell our house.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleEvery member of staff at the Heathfield branch of Freeman Forman that I spoke to during the sale of my late sister's house knew exactly where we were up to whenever I contacted them. They all dealt with my queries with exceptional professionalism. Messages were acted on promptly and Solicitors chased when necessary. The quality of service from each member of the team was excellent. Forman Freeman apply research techniques before listing a house for sale so that realistic market values and expectations can be applied to selling the property, whilst observing the need to match those expectations with client circumstances. Their marketing techniques meant that there were plenty of viewers lined up and offers made within two weeks of listing the property. The house was under offer by the end of those two weeks and the sale progressed to completion within one month of probate being granted, Freeman Forman having everything in place to smooth the way. I would have no doubts about using them again in the future.
Thank you for your fantastic 5* review and kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleImpressed from the start by the research Greg had done on our house , its location and the property market. The team worked well together and they all well informed about the process and what to do. We particularly worked with Sophie when she showed round potential buyers and answered any queries we had quickly and professionally. Daryl had many useful ideas on presenting the house well. We had hitches on the way but with this support team we were always encouraged to keep going. Thank you to all.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleI just wanted to say a big thank you to Freeman Forman, especially Sophie and Karen(?). They were the one's who kept us up to date all the time through the process, when none of the other agencies were doing so. Moving house is stressful, but with the team at Freeman Forman, it was definitely made that little bit easier, Thank you.
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
1/5
GoogleVery rude when decided not to go with them. After cancelling a couple of viewings after founding the house of our dreams, got bombarded by unwanted emails and pushy sales calls to go with their mortgage brooker. Although the Becky was pleasant and had offered a better deal, we went back to our original brooker who said he would be able to do better still. I thoughtfully called to cancel the appointment as we were happy with our current mortgage brooker only to be have a very unprofessional angry lady say oh why didn't he find that in the first place and hung up before I could say any more. Will not be using them ever again.
I am sorry to read that you have experienced some issues. Please contact us via review@countrywide.co.uk with further details, so that we can pass onward your concerns to our dedicated Customer Relations Team. Kind regards, Scott
5/5
GoogleThe entire team proved immensely helpful and diligent. Notably, our experience with Sophie Chenery was exceptional. She communicated with clarity and skillfully oversaw our house sale contract, proactively liaising with the buyers' solicitors to ensure a swift and successful closing. A commendable service from both the team and Sophie.
Thank you for taking the time to leave us your glowing 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleThe service we received from Freeman Forman was excellent..our main contacts were Lucy & Will both very good at answering our queries and emails..very please with the company.
We are thrilled to hear that you had an excellent experience with Freeman Forman! Our team, particularly Lucy and Will, are dedicated to providing top-notch service to our customers. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleJust looked at and moved in to a flat through the lettings team Edward king & Chloe Lindsey from first viewing to moving in was under a week they got certificates, credit checks & references done in a flash emails and phone calls were spot on keep up the good work
"Thank you for choosing our rental agency and sharing your positive experience with Edward and Chloe! We are thrilled to hear they provided top-notch service and got you settled in less than a week. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleFound freeman foreman very helpful, was there every step of the way making the process as easy as possible. Would definitely recommend.
Thank you for the fantastic 5* review! We are dedicated to providing top-notch customer service and we are thrilled to hear that you found our team helpful. Thank you for choosing Freeman Foreman and we greatly appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleAmy has been incredibly helpful during the process of my move. She has answered all of my questions and helped me understand what I needed to do when. She's also been very nice to talk to each time I've called.the office. Big thanks to Amy and the team.
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleBought a bungalow. Dealt with Katie. She's brilliant. Very quick to respond on any issue. She's a credit to the company.
Thank you for leaving us your superb 5* review Edward. Thank you for your delightful comments. Best wishes, Lucy, Customer Relations.
1/5
GoogleAbsolutely terrible service, don’t know what they are doing, push you to the point where you get frustrated with them, then they use that as a reason to be rude on the phone. Advert said communal parking…..now being told it’s allocated, which is fine but the lady was very rude about it. Had to chase the inventory twice a week for a month…. Then it said a window was working that was not…. Before we rented the building we were promised someone would contact us to repair a hole in the wall….guess what NOTHING had happened. I will not be using this company again it’s just the worst
Hi Riley, I'm sorry to hear about your experience. Please contact us at review@countrywide.co.uk so we can address your concerns directly. Best regards, Lucy, Customer Relations Team
5/5
GoogleAmy has been incredibly helpful during the process of my move. She has answered all of my questions and helped me understand what I needed to do when. She's also been very nice to talk to each time I've called.the office. Big thanks to Amy and the team.
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleAmy was wonderful when I walked into the branch to rent for the first time. She answered all my questions and anything she didn’t know, she was able to find out for me. She responds quickly and made things easy and straight forward. Thank you
Thanks for the excellent 5* review Lynsey! Best wishes, Lucy, Customer Relations.
5/5
TrustpilotChloe is the Heathfield office has been…
Chloe is the Heathfield office has been fantastic with my rental process. Thank you Freeman Foreman !! Responsive and fast at sorting everything so I will be on my new home with my dog for Christmas and even allowed me to go early to wait at the property to getting Sky sorted before my move again Huge Thank you
5/5
GoogleFrom the initial meeting I was confident that Daryl and the team were running a pretty slick operation and had good answers to my questions. Due to Covid restrictions, they recommended grouping all the viewings together on one day, which involved us 'moving out' for a day. The plan paid off well, with 7 bookings, 6 viewings and 5 offers on the next working day !PositiveResponsiveness, Quality, Professionalism, Value
Many thanks for your fantastic 5* review. Best wishes Lucy, Customer Relations.
5/5
GoogleThe lettings team were great when helping me find a place, really professional and friendly. Chloe was really helpful on the phone, made the whole process easy!
Thank you so much for your 5* review! We're thrilled to hear that Chloe and the lettings team made your experience smooth and enjoyable. Best regards, Lucy, Customer Relations Team
5/5
GoogleWe had the good fortune to have Katie Walters as our liaison for the house purchase. Nothing was too much trouble for her, great customer facing skills, friendly but 100% professional & she went out of her way to ensure the process went smoothly, taking many phone calls & answering emails that I sent. Katie has restored my faith in Estate Agents. Thank you Katie
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