Trusted Agent profile · Sussex
★★★★★
175 reviews across 2 platforms
The Mews, Station Road, Heathfield, Sussex, TN21 8LD
Freeman Forman's office in Sussex, at The Mews, is rated 4.3 out of 5 across 175 reviews on two platforms, including 137 Google reviews rated 4.6.
Every review we hold for the Sussex office, from every platform, shown as written. First names only.
5/5
GoogleAmy is great and has a lot of knowledge on the different listings I have enquired about. I would definitely recommend her!
Many thanks for the great recommendation, 5* review and your kind words Alisha. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotOur first rental
My partner and I recently viewed a rental property in Hampden Park, Eastbourne. Stephen was showing us the property and he is the BEST. I met with him a few days prior and he took all my details and immediately found us a property that fit our requirements. He answered all our questions, was very thorough, and let us have as much time as we needed inside the property. As soon as we got home, he took the time to e-mail us with a follow up. 10/10 service from Stephen and if you’re looking to rent, I 100% recommend going in and having a chat with Stephen at the Freeman Foreman office on Terminus Road. Thank you so much!
5/5
TrustpilotHector and his team at Tunbridge Wells
Huge thank you to Hector and his team in Tunbridge Wells for helping us sell our property. Always available to help and answer questions and very professional. Wouldn't hesitate to use them again (although hoping not to move for a long time!!)
5/5
GoogleHeathfield branch have been excellent. Moving is never easy and I've certainly experienced some stressful times but Haydn has kept me up to date throughout this time. Easy to contact, friendly, reassuring and knowledgeable. Big thank you to Haydn and all the staff at Heathfield branch. Highly recommend.
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleI am looking for property to rent, which is a very complicated matter for a Ukrainian refugee, Rebecca Lee helps me out, easily letting me into viewings, thanks to her! Rebecca’s style is of a kind, attentive, respectful manner ❤️ thank you Rebecca
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotTactical bullying border lining illegal & corrupt liars
Claire and Rebecca what a tag team (Criminal really) Prior to my offer being accepted on a property on Heathfield Road i was basically forced by Claire (Who was dealing with the purchase) into speaking with Rebecca (Their Own Mortgage Broker) I had my own broker already and advised that i could send my mortgage in principle agreement across, however i was told by Claire that the seller would only consider my offer if i was approved by their own broker first, as this would help strengthen my offer, so I spoke to Rebecca. Received a call from Claire advising that the seller had accepted my offer and congratulated me and requested my documents which I uploaded on to two portals. I also received a call from Rebecca congratulating me. All was going well, my property so I thought, until I advised that I had chosen to use my own broker. The next day i received a call from Freeman Forman (Countrywide) office, advising that the seller has now accepted another offer and whole heartedly decided to go with the buyer and that an increased offer from myself is not an option. I was originally told the other offer was not proceedable and the seller preferred my position which is why they accepted my offer and put Sold STC on Rightmove at Midnight on the 24.05.23 following my offer being accepted. Basically, because I didn't use the Freeman Forman (Countrywide) internal broker the seller promptly changed their mind and accepted another offer from someone who was not proceedable. This is poor practice, disgusting, unprofessional and embarrassing behaviour, all because i used my own broker. I hope the seller did get more money but in truth they probably got told that i pulled out of the purchase. Contacted the seller and as thought they were unaware that i was told that i couldn't increase my offer. Oh dear. so if you dont use a Freeman Forman (Countrywide) Broker the deal doesn't happen. They also requested money upfront for info. I await an email response but won't hold my breath, i have to do this before reporting these companies to The Property Ombudsman. Manager Greg is also a liar just so that people are aware, trying to cover up for his team and blatantly lying. So unprofessional.
5/5
GoogleEd and Chloe got us the house of our dreams. Listened to what we needed and then provided the perfect place. Negotiated things we needed with the landlords. We love our new home! Thank you.
Thank you for the amazing review! We are thrilled that we were able to help you find your dream home and negotiate with the landlords to make it perfect for you. Enjoy your new home! Best wishes, Lucy, Customer Feedback and Support Team
1/5
TrustpilotHawkhurst Freeman Forman
From the very start, this estate agent overpromised and underdelivered. In 9 weeks, we have had just one viewing, and even that seemed questionable. It only happened after we expressed how unhappy we were with the lack of progress, and the conversation ended with: “Give us the share as we have so much interest.” We agreed, yet no interest at all followed. The manager, Charlie, made numerous promises of contacts with “potential interest” and used misleading sales tactics to get us on their books. We were persuaded to give them sole selling rights and even to hand over the shared ownership element of our home, supposedly because they already had buyers lined up, which, in reality, they did not. They pressured us into signing manipulative 16-week sole agency contracts, knowing they had no genuine options to sell. If there had been any real intention to sell, such lengthy contracts would not be necessary. This feels designed purely to advertise their company via our property and pad out their portfolio, rather than genuinely work to sell our home. We do not believe the staff in the Hawkhurst branch have enough experience in the industry, and they appear poorly equipped to deliver a professional service. We explained to Charlie the importance of honesty and the urgency of our sale. More promises followed, but no action. In the first week, one representative even laughed about another property agent taking six weeks to get us a viewing, saying they would defiantly get us more than 1 viewing, and sadly, they did not .. with no viewings for much longer. Overall, the experience with the Hawkhurst branch has been frustrating, misleading, and unprofessional. We feel our time has been wasted and our trust abused. Based on our experience, we cannot recommend this agency.
5/5
GoogleExcellent service with a particularly challenging purchase. Special thanks to Katie you were amazing.
Thank you for your brilliant 5* review and thank you for your kind words Terry. Best wishes, Lucy, Customer Relations.
5/5
GoogleChloe and the team have been great !!! The rental has gone all smoothly I highly recommend them
Hi Benjamin, thank you so much for your wonderful 5* review! We're thrilled to hear that Chloe and the team provided you with a smooth rental experience. Your recommendation means a lot to us. Best regards, Lucy, Customer Relations Team
5/5
GoogleBig thank you to Amy & Rebecca for all the help getting us moved into our property. They managed to sort Queries and got information for us very quickly! Thank you! Luke & Annie 💜 …
Annie, thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
1/5
GoogleDreadful Estate Agent. Overpaid for the poor service received. When listed all we weren’t happy about, including witnessing one of their negotiators leaving people viewing our property in the bungalow UNATTENDED whilst they showed others the garage, and asked for a reduction in the fee we were point blank refused…they may have good reviews on here but check Feefo they have 50% ONE STAR reviews!!! Typical corporate couldn’t care less attitude!
Hello Christine, We are aware that you have recently raised your concerns formally with our dedicated Customer Relations Team, who have now completed their investigation in-line with the expectations of The Properly Ombudsman. I am aware they have shared their response with you and from this investigation no areas of concerns were upheld. However, I am sorry if you have felt differently about your experience. Should you wish to raise this matter further, advice on how to do this has been provided within your within Emma's response. Kind regards, Scott @ Customer Care
1/5
GoogleWhat ever you do - do not got to Rebecca the mortgage advisor!! We went to her last year to renew our mortgage. She kept pushing for us to pay £600 for this scheme where we don’t pay any fees for future mortgages. We paid. A week later …
Hello Samantha, I'm truly sorry to hear about your experience with Rebecca and the difficulties … More
1/5
TrustpilotUnimpressive
Completely underwhelmed by the performance of Freeman Forman Tunbridge Wells in marketing our apartment for sale. In almost five months, they secured just three viewings. Very little in the way of feedback apart from urging us to drop the price (despite us having marketed at the price they suggested.) Once we realised they were not engaged in finding a buyer for us, we asked them to release us from our contract so that we could find another agent - despite their lacklustre performance they insisted on adhering to the one month notice period (and secured zero viewings during this time).
5/5
TrustpilotUnbelievable staff
Where do I start. This well established estate agent. Have gone above and beyond. I'm not one to write a review. But if it wasn't for all the hard work. Dedication from the unbelievable staff at freemanforman then we wouldn't had the chance to move into our new house. All the staff are lovely. Rellay polite. Most importantly they work constantly hard to get things moving and done. Thanks again to everyone at freemanforman.
5/5
TrustpilotThe most helpful estage agents!
Freeman Forman in Uckfield helped me move into my new apartment. Thank you to Anna, Jack & Janice for showing me moving house doesnt have to be stressful! I went from an aweful experience from one of their competitors to dealing with the a stress free team that always kept to their word. From the beginning of collecting my keys to the handing of them over they helped with every situation, always got back in a timely manner, and are the kindest people to deal with for moving house. The landlord was the sweetest lady, leaving me cleaning products and extra bits ready for my tenancy. They were also very understanding when I advised I would have to end my contract due to the cost of living crisis. I will definately be returning for help with hopping on the mortgage ladder. Highly recommend these guys.
1/5
TrustpilotHeathfield branch
What ever you do - do not got to Rebecca the mortgage advisor!! We went to her last year to renew our mortgage. She kept pushing for us to pay £600 for this scheme where we don’t pay any fees for future mortgages. We paid. A week later she’s telling us she can’t get us a mortgage! She would ignore all our calls and emails. So we decided to go independently and got our mortgage straight away! We continued to contact her for our £600 back as we received NO SERVICE from her to which she kept ignoring us! My partner has been going backwards and forwards with someone her office for around a year now ,who also agreed this was wrong, has now told us they’re not giving us our money back! Might I add we are two grieving parents that had not long lost our child at that time and she knew and met them the last time we’d met her. Praying on the vulnerable and conning them out of their hard earned money! Absolutely disgusting you should be ashamed!
5/5
TrustpilotFantastic service from start to finish.
Fantastic service from start to finish. Stuart Smith was just amazing and we couldn’t have done it without him. I was helping my elderly parents sell their home from 500 miles away to move up with us. Stewart’s help was invaluable. We requested viewings by open day and it was done. Stuart stayed all day and was such a support to my elderly and slightly confused parents. Everything was explained to them fully. Stuart was literally on hand from marketing to completion. He drove miles out of his way on many occasions to assist with paperwork.. Thank you to the whole Freeman and Foreman team for your professionalism and for all the little extras you did for us.
1/5
GoogleI can’t speak to the sales team but the lettings team is The Worst. I paid about £200 a month in fees to Freeman Forman to manage a rental property several hours away. They found terrible tenants who trashed the house and who caused …
We are sorry to hear about your negative experience with our lettings team. We take all feedback seriously and are working to improve our services. Please do contact us via review@countrywide.co.uk if you wish to discuss further your rating … More
5/5
GoogleThe quality of service was excellent and the team work really well together to get the best results. We were always kept updated of feedback from potential buyers and ultimately the progress of the sale and in our case the purchase as well. Thank you to Greg, Darryl and all the team who are outstanding.PositiveResponsiveness, Quality, Professionalism, Value
Many thanks for your fantastic 5* review. Best wishes Lucy, Customer Relations.
5/5
GoogleFreeman Foreman were excellent throughout the whole process of selling our home. Sophie communicated with us at every step of the process and kept us at ease! This is our second time of using Freeman and I can’t recommend them enough.
Thank you for leaving us your amazing recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleVery impressed with the professionalism of the staff at this particular branch. Daryl was particularly helpful. We didn’t think it was going to be possible to purchase last year given the issues with Covid but the staff made it happen and it really was relatively smooth from start to finish. I highly recommend them.PositiveResponsiveness, Quality, Professionalism
Hi, thank you for the marvellous 5* review and recommendation. Many thanks, Lucy, Customer Relations.
5/5
GoogleSold my house very quickly. All the staff are welcoming and friendly. My agent Sophie was professional and helpful and Greg the manager was always on hand if she was unavailable . I would definitely recommend them.
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
GoogleThe team have been excellent throughout, especially Sophie who kept us informed and up to date at all times. The whole team worked very hard to get everything organised efficiently. They always returned calls on time and responded quickly to emails. Highly recommend to anyone selling a property.
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
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