Fox and Sons Sussex reviews

★★★★★ 5/5

Google

Calum is very efficient, whilst being approachable and friendly.

Barbra · 24 September 2024

★★★★★ 5/5

Trustpilot

Fox and Sons Yeovil.

Having recently returned to the south west i was struggling to find a property in the Yeovil area due to being in a complex situation and due to the huge demand in rental properties. After being told no a million times, Fox and Sons in Yeovil got in contact, it was Leon. He took the time to understand my situation fully, and then arranged a viewing of two properties for me and after three months of being told “No, Sorry”, Leon had found me the perfect property and Landlord. I move in tomorrow, its been a long process but Leon has kept me up to date throughout and has been on the phone or on email any time i have needed to ask a question or get an update, where i have spoken to other members of the team, they have been fantastic too, Leon however, has really stood out and gone above and beyond any other letting agent i have experienced over the years. Thank you Leon for picking me up, giving me hope, and getting me into a beautiful property with a fantastic landlord when you really were my last hope. You put me at ease, and restored my faith in letting agents, having been given false hope and lies over the past three months by others.

Laura · 21 May 2021

★★★★★ 5/5

Trustpilot

Fox and sons hastings the good guys

Hassle free sale of our home , sold in 4 weeks , property was on with pcm for 8 months I approached fox and sons they said they would do there best to sell in 4 weeks and they did , very happy with the service , I was congratulated immediately once I accepted an offer , very close to asking price I must thank Callum , Alex and Charles they have been very very helpful and always replied quickly to my calls and e mails , I used fox and Sons 22 years ago to buy the house and I had great service then and I just wish I had asked them before asking pcm as the house would of been sold months ago , but today I am very happy it’s finally sold with the professional company they are Ken Press

KEN · 18 May 2021

★★★★★ 5/5

Trustpilot

Professional service...

Earlier in the year I chose Fox & Sons at Waterlooville to sell my Mums flat.Kieran was my point of contact and he was extremely helpful & friendly throughout the process, keeping me updated with progress and contacting the conveyancing solicitor when necessary.He was very easy to work with throughout the sale, always available to answer any queries and always professional.

Jayne · 6 August 2023

★★★★★ 5/5

Trustpilot

Professional, friendly and hard working team in Worthing.

I recently used Fox and Sons, Worthing, to sell my house. The team are professional, friendly, hard working and knowledgeable. It is such a hard decision and process, to sell your home, and the team in Worthing were very supportive. I removed my house from the market for personal reasons in the end, but I had a lot of viewings and 2 great offers.

Ms · 14 May 2023

★★★★★ 5/5

Trustpilot

Fox and Sons Hailsham…

Shannon and Claire at the Hailsham branch were very helpful on the purchase of our house, they even chased the sellers solicitors for us to get a few things moving and always responded to our emails. It wasn’t the easiest purchase, and the transaction wasn’t smooth, through no fault of theirs, and we were happy with the service we received, and finally completed 01/08/25

Sam · 7 August 2025

★★★★★ 5/5

Trustpilot

Eastbourne Branch - Brilliant

Eastbourne Branch - I cannot recommend them enough! I used Fox and Sons in Eastbourne recently to sell my flat! They sold it within a couple of weeks which was great! We were in a long 6+ chain so the time to completion took about 5 months but throughout the process I spoke to Stephen the branch Manager almost weekly (with him calling me as much as the other way round which was great), he’d give me regular updates if he’d heard anything from the Solicitors etc and and nothing seemed too much trouble from anyone in the office! I felt the service was professional throughout but also they were very personable and a pleasure to deal with!

Jem · 20 April 2021

★★★★★ 5/5

Trustpilot

Fox & Sons Eastbourne

Fox & Sons Eastbourne dealt with the sale of my property and although it took nearly a year to go through (mainly due to Covid restrictions) they did an excellent job. Tom and Steve were awesome. They responded to every email and call from me quickly and professionally. There were numerous issues along the way and they dealt with them all, including driving around to make sure I had the keys as quickly as possible. Highly recommend these guys and would definitely use them again.

Josie · 29 January 2021

★★★★★ 1/5

Trustpilot

No stars would be more accurate

Edit: The service got even worse once we'd left. The Company left me with a number of examples where I had to contact Utility companies, because they lied about our Moving out date. I then found myself having to explain to several people that we had moved out in October 2019, not January 2020. This took several hours over many months. My credit rating was apparently affected, because I didn't know I was being left with bills that I shouldn't have. I would welcome any member of the company to contact me to discuss just how bad they were. I very rarely have the need to write a poor review of anyone, but I've never come across such an air of apathy from a company. At the start, they were very pleasant, and made a load of promises to get work done before we moved in. The house was filthy, and their representative (Mr Evans) promised my wife that a load of cleaning would be done. The garden would be tidied up, holes in the walls would be filled. The excess furniture would be removed. On arrival on the day we moved, nothing was done. My wife was extremely upset (Rancid milk ground into all the carpets downstairs, thick film of grease and filth in the kitchen, dirty toilets and bathroom. Cooker filthy and not working, Garden was a mess, Furniture that should have been removed was still there, etc etc. This was not vaguely dirty, but FILTHY) My wife contacted the Company Representative, who did nothing. When I eventually complained further up the chain, it was turned around so that it was our fault for not formally requesting that stuff be done. The flippancy of the lady that dealt with the complaint was beyond contempt. When I make a promise that is something will be done, when I'm representing my Company, I make sure it is done. This was definitely not the case with Fox And Sons. Having moved out, we now find that we are likely to lose a large portion of our Security Deposit because they are now blaming us for damage that was caused long before we had moved in. We are rather relieved to have now moved out, and even more relieved that we will never have to deal with this company again. There are many estate Agents, and Letting agents that work extremely hard for their clients. This isn't one of them. I expect my Secure Deposit to be taken from us, as it would appear that their primary objective is to take as much as they can from the market. Exactly as expected, we have been blamed for long term neglect and damage to the property that were there long before we moved in. We have photographs from the week we moved in, and will process an appeal, but I fully expect that it will be ignored. If truth be told, all we want now is to move forward and not have to deal with these people ever again. As the title says, NO STARS would be a more accurate appraisal.

Robbie · 24 January 2021

★★★★★ 5/5

Trustpilot

Fareham branch- let down by PPL

Fareham branch, Rees and Grace were excellent in the selling of our flat, and our solicitors worked well with them. However our sale was let down by the clowns of a solicitor, PPL, who our buyer was using- make sure you avoid PPL as a simple sale to a first time buyer took over six months and indeed at many points in time looked like wasn't going to take place- not F&S's fault however.

Steve · 20 February 2022

★★★★★ 1/5

Trustpilot

Gosport Branch

Gosport BranchLettings. Poor communication unless they want extra money out of you. Last 4 months rent paid late by them ( this month nothing at all paid in!). Likely to lose property and credit score shot to pieces. Do not use this company to manage your property letting! Also they will try to charge you for renewal of tenancy which is illegal. There is every chance I will have to take them to court. Landlords please hear my warning!!

MrsSpartan-legend · 6 April 2021

★★★★★ 5/5

Google

The whole team have been amazing, very easy to communicate with and excellent at explaining all the intricacies of purchasing my first property, thank you to everyone of them!

Harry · 23 August 2025

★★★★★ 5/5

Trustpilot

Peter Bush and his Team at Fox & Son…

Peter Bush and his Team at Fox & Son Taunton did a great job in producing an accurate and attractive brochure which got lots of interest, the actual sale took longer than expected but some lateral thinking by Peter got the job done with completion in only 5 weeks

Alan · 16 December 2025

★★★★★ 1/5

Trustpilot

Shocking behaviour from these guys on…

Shocking behaviour from these guys on completion day at the Seaford branch. Constant hassle about leaving the sold property minutes after we had completed on the new one. Moving is stressful enough so harassing an 8 month pregnant female to the point thay she had to call her midwife is just not acceptable. Took side of buyers and agreed that they should dump our property in the front garden or not let us collect it at all on the day. Should really have been negotiating and supporting their customer who had just paid over £4000. Please avoid at all costs.

Piers · 5 December 2020

★★★★★ 5/5

Google

Calum helped me to find suitable flats to view. Lovely young man, very professional and helpful. Would highly recommend

Suzie · 26 November 2025

★★★★★ 1/5

Trustpilot

Do not use!

Quite possibly the worst estate agents we have EVER dealt with. The Fox & Sons Bitterne lettings team are rude, unprofessional, incompetent and offer zero support to tenants. During a 1.5 year tenancy, I don't think we went a month without having to get another issue looked into. Communication was terrible, no courtesy phone calls/emails - you constantly had to chase to get an answer and even then they barely knew what they were doing. They lied continually in emails so always contradicted themselves, dealing with Tyler & Gary was like dealing with toddlers and it was just exhausting. It seems professionalism and customer service just isn't at the forefront of what Fox & Sons do. Avoid at all costs.

Alice · 6 November 2020

★★★★★ 5/5

Trustpilot

A smooth, brilliant experience

I had a brilliant experience working with Fox & Sons to purchase my first apartment and felt very supported throughout the process.Special mention to Grace Ottewell, who was really exceptional - with attentiveness and professionalism, Grace was very conscientious and handled all communication with care and excitement - it was really an absolute pleasure and took so much worry and stress out of the experience. Thank you all.

Customer · 14 October 2022

★★★★★ 5/5

Trustpilot

EFFECTIVE - PROFESSIONAL - DILIGENT

Without question Fox & Sons, specifically the Eastbourne branch headed up by Thomas Barrett, were on the ball from day one. Living in the USA and selling a house from 3500 miles away is no easy task but they were up for the challenge, effectively guiding me through every requirement. Step by step Thomas and his team checked every box, receiving an offer in the first couple of weeks. I was most impressed with the communication from their office, a key component in any business transaction, it was clear, concise and timely. They worked well with my solicitors and were able to keep everyone on task. With that being said, I can highly recommend Thomas and his team at Fox & Sons, Eastbourne

Rob · 4 November 2020

★★★★★ 1/5

Trustpilot

I want to give this review to help the…

I want to give this review to help the fellow future tenants who are looking upto this Letting agent for getting apartment. I would like to narrate the story :) with not so pleasant scenes. The communication began june end via rightmove ad and on basis of virtual veiwing by letting agent who chased till i deposited token money. It was first eyewash to impress tenant that how much they care to give update. Then began u-turns of no commitment in deal / as deal could go wrong and landlord can take u-turn even on ur move-in date. The scared/confused tenant gets sleepless nights and yet sends mails, leaves messages about progress after referencing agency results. upon direct calls with this letting agent , It is informed with super rude/unclear /uncertainties clad communication that you are looking only negative and till now move in date isn't fixed. The painful part is just 2 days before the move-in date the agent informs that flat has failed safety check, imagine how would tenant feel just 2 days of move in date :).practically homeless in this Covid situation.The tenant had to book airbnb and whole place criteria as logistics and broadband etc were booked, so all charges and inconvenience don't even qualify for a "Sorry" from super insensitive /rudest agent . however having arrived in airbnb and finding a back up in different city :),the tenant again politely replied to mail/call by agent after a week and gives a try to have a look at flat. The agent was so rude/insensitive/unclear with answers about a glitch in Lock of door even. The tenant will be spending 2000 pounds in airbnb, moving place and having a homeless situation in covid-19 times . The tenant found a place which was available 3 weeks after. But when tenant said no to this agent ,the agent blasted and called tenant as a confused person. Also was so reluctant to return token which a tenant will get as the document signed for token was 3 weeks ago . So the story ends with tenant who ignored red flags of shady communication, unprofessional behaviour of agent ,rush to book flat with token and insisted to share debit card number as part of the process to secure token . who does that,are they not aware of payment rules /guidelines of not taking the card information and forcing customer. why the screenshot of transfer of token money not a proof ? And why a unsafe flat qualifies to be a property to be posted at Rightmove by fox and sons ? . Is this a gimmik that agent tortured /harassed a future tenant with uncertainties fear and made homeless. Also on the top the agent suggested tenant not to vacate the current property and even if it is booked ,tenant to should talk to them and wait for this so called agents call to be aware that when this property will be available (still no clear date). This is my story, i had to travel from London to Worthing with all my luggage and in airbnb . Please be aware of fox and sons worthing , read the reviews , and be direct with them.

Pooja · 10 August 2020

★★★★★ 1/5

Trustpilot

I do not recommend Fox & Sons

The Hove office handled my mortgage four years ago. I had to pay a fee which I was told told was a lifetime fee for future services.The original agent I dealt with did an excellent job but has since left so I was left with Jack who called to remind me of my re-mortgage and incorrectly deduced that it was due a year earlier than it was. No matter, fast forward to this year and I'm told I need to download an identity/security app, Credas, send a bunch of paperwork and payslips in order to get my mortgage going.A couple of days later. he says there will be a delay because my name, Francis, brought up questions. *Shrug*Having heard nothing for a few days, I sent a reminder asking for updates. I got an email back saying due to "certain circumstances, they were unable to find a lender and they could no longer help"No explanation, no further feedback. That "lifetime fee" I paid sure came in handy eh?I wouldn't use F&S again if they paid me.

Frank · 5 December 2024

★★★★★ 2/5

Trustpilot

My Fox & Sons experience was not great.

I used Fox & Sons at 13 The Parade, Minehead, Somerset for their Tenant Find service. I thought I was choosing a local company and supporting the local economy. I was wrong. They are controlled by an organisation called ‘Sequence UK Ltd.’ After having had problems I checked Trustpilot to find 97% of the reviews for Sequence are one star Bad.The staff at the Fox & Sons were generally pleasant and mostly helpful but so much of the paperwork and processes were apparently completely out of their control. Information feeds into ‘Sequence’, that faceless unresponsive company. Sequence emailed me a copy of the proposed Tenancy Agreement to review and sign, but I wanted an unfair clause removed which would have forced the new tenant to switch to a utilities company rated 35 out of 37 in a Which? survey. I assume ‘Sequence’ would have got a commission for the referral? I was told that removing it would need approval of a Director? It took over 2 weeks to make the change and every day they sent another email with the same Tenancy Agreement, telling me I had to sign it. They ignored all my efforts to try to stop this barrage. It was getting too be a harassment. Staff at the shop just accepted that this was the way things were and could do nothing about it? Neither Fox & Sons or Sequence told me when the amendment had been made. The only way to pick it up was to every day trawl through the draft contract they demanded I sign. Utterly hopeless communication!The Tenant Deposit retention service included in their t&c’s are another sneaky thing to be aware of. They keep the deposit cash and you have to pay the annual insurance fee of over £50 for the privilege. A lot of the bad reviews are about Sequence taking months to return deposit money. I had my own DPS (Deposit Protection Service) account (free) and gave them the reference number but Fox & Sons much later said they would not get involved as I was not using their service. Surely this is part of what I am paying for? I had to sort it out with the new tenant myself. Not impressed.I paid them over £200 for a check-in report to be done. I’ll save myself half this next time and arrange it myself. The report included meter readings but nothing was done to update the utility company with this information. Agents I have used previously have always done so as part of the process. It took a week and various phone calls and emails to get them to pay the balance of the Tenants first month rent to me. Delayed apparently by having to go through Sequence process.My Fox & Sons experience was not great. Mostly good for their direct involvement and pretty appalling when Sequence were involved. I’ll try another agent next time.

Mr · 25 April 2020

★★★★★ 1/5

Trustpilot

They fail to answer email or messaging…

They fail to answer email or messaging at all in some instances, otherwise doing so late causing properties to be lost in some cases.

Les · 16 June 2026

★★★★★ 5/5

Google

My mortgage advisor was incredibly helpful thorough every step of the process, making sure to carefully explain anything I didn't understand.

BlueSky · 16 October 2025

★★★★★ 5/5

Trustpilot

Tara at fox and sons in worthing

Tara at fox and sons in Worthing has been amazing from start to finish She is very knowledgeable and provided me with an excellent service when choosing my mortgage.Highly recommend Chaweewan

Wan · 14 December 2024