Trusted Agent profile · Bexhill-on-Sea
★★★★★
614 reviews across 2 platforms
1 Devonshire Square, Bexhill-On-Sea, TN40 1AB
Part of Fox & Sons, see every office.
Fox's office in Bexhill-on-Sea, at 1 Devonshire Square, is rated 3.5 out of 5 across 614 reviews on two platforms, including 180 Google reviews rated 4.4.
Every review we hold for the Bexhill-on-Sea office, from every platform, shown as written. First names only.
5/5
GoogleWe did not plan to move house during a pandemic but we did and Fox and Sons, Bexhill on sea helped make the overall process so much easier. Extremely pleased with the service and the responsiveness especially Devon Carr (She needs a pay rise!), I am happy to recommend them to future customers.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleI first got in touch with fox and sons Bexhill about purchasing a property and since that they have introduced me to Stephen the mortgage advisor who has been absolutely fantastic throughout the whole buying process. Making it seamless and effortless on my behalf. Any questions I had he had the answer and I'm glad to have him through all of my mortgage processes with a one of payment. Also 5 out of 5 stars for the staff of fox and sons Bexhill and Hastings as they always fitted me in for a viewing quickly and super polite people aswell and any questions other than a mortgage they were also very in the know.
4/5
GoogleThank you to Foxs and Sons for helping us purchase our first home. Eddy and Devon were always polite, responsive and there to help. We have our keys in time for Christmas which is even better. Thank you all.
2/5
TrustpilotApplied for an MIP with local firm…
Applied for an MIP with local firm thinking would get a more personal service. Tried back in early July and no response for a few days so decided service was not great! Wanted a responsive service. Then decided would have another go and sent salary slips as requested to the broker 19th July. No response at all to date! Now going to go to an online national service.
5/5
GoogleExcellent service from the guys and girls in the bexhill office, very knowledgeable nothing was too much trouble.
Hi John, Thank you for your wonderful 5* review! We're delighted to hear that you found our team in the Bexhill office knowledgeable and helpful. Best regards, Lucy, Customer Relations Team
5/5
GoogleEddy and the rest of the team at the Bexhill branch worked really hard, despite my continual phonecalls and a long chain of people in my sale process. Consistently friendly and helpful throughout. Very happy with the service provided, and would definitely turn to them when I am purchasing my next home.
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleHad some viewings with Calum, he was friendly, helpful and knowledgeable, could not have asked for more.
Thanks Lee for your amazing 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotFilthy, Mouldy Flat
At the time of writing, it is less than a week from Christmas and I have not received my money back from Fox & Sons.
4/5
GoogleFox & sons bexhill We would highly recommend this estate agent, we have only bought through them, and all the way through, Travis and his team have been very professional friendly and were efficient If we was to move again, I wouldn’t think twice about using them again to sell/ buy. Thanks again TravisPositiveProfessionalism
5/5
TrustpilotA brilliant service and superb staff
A brilliant service and superb staff. Was selling my elderly mothers house and they went above and beyond making each step easy and helping my mum understand what was happening. Best estate agent I have ever dealt with. Wish they were all this good! Special thanks to Perry and Harry.
5/5
TrustpilotGREAT PROFESSIONAL SERVICE…
We have been in close communication with the fox & sons team, but dealt more so with Matt & Beth.
5/5
TrustpilotBig thanks to Dan and his team in…
Big thanks to Dan and his team in Weymouth who made our purchase happen before xmas. Tireless effort from Dan to keep the whole chain going. Well done.
5/5
GoogleThe boys and girls at Fox Bexhill could not have been more helpful, polite and professional especially Eddy Tate without whom we would never have completed the sale of our property as he intervened to suggest a way to solve a problem. Well done guys.
1/5
TrustpilotUnethical, Dishonesty and Unprofessional(Hastings Branch)
Unethical , dishonesty and unprofessional (Hastings Branch).Had an offer accepted in February 2023 with Hastings Branch. Toby Jones(Manager) was dealing with the case. For the last 6 months we have been told that the( lease holder management company) were unable to release a lease pack because there was an outstanding debt. Since then, there's been a series of excuses with the property. Miraculously, the lease pack was released soon after our second valuation which was completed on the 24/08/23. Following the 2nd valuation Toby contacted me and informed me that some else has now made a higher offer despite the property being off market according to the offer letter. In this process we lost money for legal fees ,2 sets of valuations and time. I would not recommend the Estate agency .
1/5
TrustpilotWe used fox& sons ( Gosport branch ) to…
We used fox& sons ( Gosport branch ) to market our rented house . They found a couple that moved in Dec 22. They assured us a credit check would be done and sent us the details of the tenants . December rent was paid which most of was used to pay the branch their fee. At the start of January 23 when rent was due tenant delayed due to financial problems , to then only pay part of the rent. This went on till May to then receive a letter to say tenants have been given " breathing space" . Unsure to what this was we went down to the gosport office to ask them could they give us more details on this . They had not heard of breathing space and was of no help whatsoever. We explained that these tenants have paid next to no rent , but they explained to us that credit checks had been done. Well , all I can say is their credit check that they had done was useless . We have lost thousands of pounds in rent . Spent hundreds getting a solicitor to get the nightmare tenants out . I would never use fox and sons as their services are really bad . Tenants are finally out leaving piles of old furniture for us to get rid of , more costs! . Your credit checks are useless !! If you had delved further with these tenants you would have easily found out they were in so much debt . Anyone looking to rent out their property I would strongly recommend you look elsewhere.
5/5
TrustpilotWorked above and beyond to enable us to sell our house
We tried to sell our property a couple of years ago with Fox and Sons, but then we had to postpone the sale so it was disappointing for us all. Tom from Fox and Sons in Crawley then decided to make it his life's work to sell our property 🤣 he went above and beyond to get the right buyer for us and finally it has happened so we can't thank him and his team enough. Tom never gives up and thats amazing. Abi, who is the Senior Branch Administrator at Crawley then went into archives to find previous reports which we desperately needed for the solicitors. Nothing was too much trouble for her and they still had them which was amazing. The new manager there Rebecca, has turned this company around and I couldn't recommend them more. Big pat on the back for you all 👏👏
5/5
GoogleEddy and the team did such a great job of overseeing our sale. They stayed in contact with us throughout the process and were very proactive in dealing with our buyers (very) difficult solicitors.
5/5
TrustpilotI have to say how helpful the staff…
I have to say how helpful the staff were at the Bognor Branch of Fox & Sons. They could not have been more helpful.They went out of their way to make sure my mum's sale went well, and she had tricky buyers to say the least, but all the staff were exceptional. They keep me updated with the progress and helped out with all the negotiation between all parties involved.My mum was getting very stressed with everything and they all helped to ease the pressure and situation.So I want to say on behalf of my mum and myself a BIG THANK YOU.
5/5
TrustpilotFast service
Team members are keen and motivated to help find lodgers. The process was quick and efficient
5/5
GoogleWe had a long and difficult sale for various reasons. Fox and Sons were extremely helpful and supported us through this. Eddy, the manager gave 110% throughout, and worked long hours to make it happen. I would 100% recommend Fox & Sons .
5/5
TrustpilotWinton branch for Letting is second to…
Winton branch for Letting is second to none. Excellent and professional service.
4/5
GoogleKeeping me up to date without being pushy. Helpful agent on viewing.
Thanks Jon for your amazing review. Best wishes, Lucy, Customer Relations.
2/5
GoogleBexhill. Giving a generous 2*, numerous let downs, failure to communicate, harassed by email, poor service, poor reputation when speak to other people, which I wish I had known when I chose to use them......... And the reply breaches confidentiality. Priceless!! A cheap blow. I would not recommend.
Really disappointed to hear this Donna as we had the sale agreed within a week of your property coming to the market and unfortunately due to a bad survey report the buyer decided to withdraw from the transaction which we were too equally frustrated with. In regards to communication we had always felt that email was the best form of communication for you so apologies if you thought it was too excessive. We tried to communicate with you to explain that we had a sole agency agreement with yourself as we were worried that you were perhaps unaware of the charges that could have accrued unnecessarily.
5/5
GoogleJust completed on my 8th property sale - the last one! Fox & Sons handled my portfolio very well. Selling so many properties over a 12 month plus time span, meant all the staff were involved & I felt the office was always aware of the stage of any given property. Well done to the Bexhill Branch - it was so easy to deal with all my sales, even when three or four properties were proceeding simultaneously. I'd certainly use them again.
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