Fox Bexhill-on-Sea reviews

★★★★★ 5/5

Google

Can't recommend enough. I got an offer within a week of putting my house up for sale. They kept me updated throughout the whole process. Great estate agents.

Xvx · 15 March 2024

★★★★★ 1/5

Trustpilot

View property was very quick to ask for…

View property was very quick to ask for deposit was meant to move in Friday nothing no communication then meant to move it Monday still nothing said references not come back they ask for paperwork several times still not had nothing back I will be homeless in the morning with a special needs child it’s disgusting no communication at all

Jon · 11 March 2024

★★★★★ 4/5

Google

So far a human touch from an estate agent...its rare. Well done Charles keep keeping it real and relating fingers crossed she sells but who knows. Whatever she decides will be her decision that's for sure. I hope for a successful 2022 for you and your team 😀

Joanna · 14 June 2022

★★★★★ 5/5

Google

We had anappointment booked by Ben to see Robert Viles in the Bexhill Branch (12/3/22) to discuss our current circumstances and Morgage advice. We then viewed three properties that were being advertised by Fox & Sons, one being a wild card chosen by Ben. We then reviewed all the properties we saw that day (6 in total) and decided that the wild card property was for us and decided to put an offer in on Monday (14/3/22) Our offer was accepted! And Rob stayed behind after work to process and discuss our morgage application for that property. We are so thankful for the support and guidance that was provided by Ben and Rob and we are grateful for their service. They truly are an asset to Fox & Sons.

Kathrine · 14 June 2022

★★★★★ 1/5

Trustpilot

They're falsely advertising the…

They're falsely advertising the property on the RightMove website.

Arabeska · 22 December 2025

★★★★★ 5/5

Trustpilot

Five star service

Great experience with the team at fox and sons ( plympton branch) Lucas has been especially helpful, friendly and efficient. Would highly recommend

Lisa · 7 April 2023

★★★★★ 5/5

Trustpilot

Selling my property

I Dealt with Gemma Atkin, she was great, friendly polite on the ball and responded promptly to queries, i would definitely recommend Fox and Sons in Northend and Gemma

Dinoowen · 28 June 2022

★★★★★ 1/5

Trustpilot

One star is one too many

One star is one too many; what can I say...Avoid at all costs! They valued the property at 400k in line with Zoopla and several other valuations including a RICS valuation. They convinced us to go on at 375k to start a bidding war which they insisted they could do. Typical sales crap. Anyway, they planned to do an open day, listed the property then unlisted it to allow Rightmove to update normally a 48-hour process. It didn't go live on to Rightmove for almost 14 days despite numerous calls to the office and getting fobbed off and told this was normal, It is NOT! This led to only 2 viewings on the open day. We had spoken to their mortgage team and almost 20 weeks into the contract they have still not contacted us back to provide the updated mortgage information meaning even if an offer was received it could not be accepted and despite formal complaints this was still not resolved. At almost every stage they have tried to get us to drop the price to 350k even though we did receive an offer of 370k and they said that was the best we could expect. They have tried to get us to do a boxing day relaunch with only 10 days left on the contract and when we did try to get a relaunch by dropping by 2% they did not return our calls. The viewings were shocking, and they didn’t know which garage was which. Failed to point out key aspects of the kitchen and planning permissions in place for expansion and on two occasions failed to show up leaving me to do the viewings not to mention inaccuracies when updating Rightmove. In my opinion they are more focused on their Rightmove statistics than customer service in 20 weeks our property was emailed out twice to perspective buyers! AVOID and use an small or independent.

AC · 2 January 2022

★★★★★ 2/5

Trustpilot

Terminated Fox and Sons as my agents

I used Fox & Sons (Sequence) to manage my property and I’ve now terminated them after a string of unacceptable failures.

Christopher · 29 July 2025

★★★★★ 5/5

Google

Really good service all round from the team. Excellent work by Mortgage Consultant Robert Viles who took care of my mortgage and explained everything clearly. Also great service from Ben McCulloughthe and the rest of the team, who were very helpful at answering all my questions, and providing good advise. Would recommend for first time buyers who don't know what to expect when buying a property.

Patrick · 14 June 2023

★★★★★ 4/5

Trustpilot

Good service from Fox and Sons lettings…

Good service from Fox and Sons lettings Bournemouth branch. Karen and team helped let my property quickly and to decent tenants. All very professional throughout

Neil · 1 September 2022

★★★★★ 1/5

Google

The Bexhill branch are the worst estate agents I have ever dealt with. Phoned to make an offer on thursday morning, to be told that one member of staff was qualified to take it. Then waited 6 hours for them to phone back and ask exactly the same information I'd already given. They then didnt pass the offer until the following day, friday, and when the vendor called them back on saturday, the staff member who can deal with offers wasnt in and therefore I was told it would have to wait till monday when he was back. Phoned again at 10:00 on monday to find out they still didnt know but had recieved another offer in the mean time. They did everything they could to not take my offer short of actually refusing and I still have no idea whether mine would have been accepted as I withdrew solely due to the agent. If I could filter out properties so that I never had to deal with this estate agent I would. I loved the property but if they were doing this for an offer I wasnt prepared to take the risk of continuing, knowing that the estate agent was incapable of communicating. I hope they were incompetent rather than acting in bad faith but I suspect not.NegativeQuality, Professionalism

Beth · 25 August 2021

★★★★★ 5/5

Trustpilot

A great service at Bognor

A great service at Bognor, with great leadership. In particular, we are extremely impressed with Sam, a relatively new member of their superb team. He is a great asset to their personalised service. New as he may be to the role, he is the most proactive and communicative estate agent we have ever had the pleasure of working with on our case. We have moved 8 times in 50 years, and he is the best there is. He remains aware of customers plight, and engages every skill in selling our property.Despite having our first offer withdrawn on health grounds, Sam continued his efforts to find another buyer aware of our needs in moving out of area. He remained focussed, maintaining a balance between encouraging and supporting us the vendor, whilst not exerting too much pressure on prospective buyers, till reaching success in getting a second offer on our property. He has an amazing customer focus with a calm, efficient and professional approach, in both his personal presentation and his work. He works long and hard hours in pursuit of a successful outcome for vendor and buyer alike, and his timely communication during contract process is much appreciated. He is so interested in what he does and his positivity is refreshing and encouraging all the way.

Brian · 20 July 2021

★★★★★ 1/5

Trustpilot

Truly awful

Truly awful. Once they have a buyer for your property they have zero interest in customer service. Don’t reply to emails or return phone calls. In my case they lied about aspects of my sale. Nearly 6 months to complete the sale. Terrible.

David · 13 April 2022

★★★★★ 5/5

Trustpilot

Steve delivers on his promises

Selling the house you were brought up in and your parents worked every hour in the day to own and then love for over 45 years is not easy. Luckily Steve, also a local lad from Hampden Park understood this, as well as the my challenges of living remotely, and made sure I was fully supported through the process. I asked for help, I got it, I said comms would need to work around my mother’s care and my NHS work, he said “no problem”. To promise is easy, to deliver is quality.I would have no problem recommending Steve @ Fox & Sons - you couldn’t be in better hands!

Shaun · 18 June 2021

★★★★★ 1/5

Google

Don't give Fox and Sons contact details! 5 years after valued late father's property, still contacting me, (February 2021) despite being told property sold in 2015!! 2 weeks ago assured contact removed, yet phoned again today! Very distressing! Shame had to give 1* to write review! Read on as to why didn't use in 1st place! BIG MISTAKE to get Fox & Son to value late father's home in September 2015! Took over 90 minutes to value small 2 bed bungalow! Very pushy to get to use them! No consideration that it was difficult and emotional time! When informed valuer we had decided to use another independent, Bexhill agent, he was aggressive in way spoke. Couldn't understand why using that company, said making mistake as they wouldn't sell the property. In fact the other company were very professional, considerate and caring and sold property in 3 weeks for more than expected price! Fox & Sons phone at regular intervals, even though told them property sold! Every time ask to be taken off their list! Today (March 2017) left upset and distressed when contact yet again, this time about several properties they had sold in street of my late father's home! Fox & Sons obviously don't/can't update their information or care about people, just want to get properties on their books!

Chris · 14 June 2021

★★★★★ 5/5

Google

We have viewed three properties now with Chris, who has been so refreshing, after the jaded experience other estate agents have left us with - he has been helpful, knowledgeable, respectful, and allowed us to view, without ever feeling pressured, while always offering support where needed. I can't thank him enough for his efforts on our behalf. Fox and Sons have also followed up on appointments with courteous enquiries, and checked with us if we would like to view new properties, they have been most helpful.

M · 14 June 2021

★★★★★ 5/5

Trustpilot

Helpful and proactive!

As a Conveyancer I have found Fox and Sons to be extremely helpful and useful through the transactions I have worked with them on. In particular Thomas Barrett has been fantastic to deal with.

John · 11 November 2020

★★★★★ 1/5

Trustpilot

Fox & Sons Hastings..

Fox & Sons Hastings... clownsWhere to start with these clowns. Appointed them to sell building land. They took photos of someone else's land that was no where near the property and I had to correct them before they published. In the odd 6-7 months they were marketing, they got a sale, but I barely received any updates unless I phoned them. They never responded to any emails and told me they never received them when I challenged them... ok then, even though I copied three of them every time.When I phoned it went to answer machine sometimes and nobody ever called back or if someone did answer, they would tell me they'd pass on a message, but still never called back. We had a sale at this point, but the builder was messing about. I decided to write a final demand email, so looked on line for the managers email address and low and behold... I've been emailing him all along, Daniel Cotterill. He's a partner and if he cannot be bothered to respond, what chance do you have. I phoned again for the last time before removing them and he answered the phone (caught him) and told him he had two weeks to get the contracts exchanged or they were getting kicked off.Two weeks passed and nothing, so I phoned them again the day before and spoke to someone else, left a message, but still no response/call back. They were dropped three days ago and I sent a scathing email to Fox and Sons Hastings, their head office, backers and IT team. No response, there's a surprise. Don't do it. Do not use these chancers at any cost. They will try to pull you in on an overpriced deal just to get you on the books. Pay more for a better service elsewhere, which to be honest will be everywhere else.Daniel Cotterill... you and your team are a discrace to the industry. How Fox & Sons Hastings are still trading is beyond me and I would put money on this sloppy outfit being out of business within 2 years.

Mark · 17 April 2021

★★★★★ 1/5

Trustpilot

Gosport branch to avoid

Avoid the Gosport branch! What a terrible experience. I would score 0 but I can't.We paid for a property rental service and they did nothing for the duration. After leaving that service it appears that the tenant never got conclusion to a couple of issues over months and us as the landlord never received the full information and nor did be receive closure of some maintenance activity which drifted over months.Very poor communication, almost no-one answers the phone or respond to messages. They don't care about their service provision (to the tenant and the landlord).Avoid!!! We should have realised when the smarmy agent viewed the property in their shiny suit and gave a lot of sales chat. We chose them on the figures but in the end we appeared to be throwing them money for nothing in return.

Chris · 18 March 2021

★★★★★ 2/5

Trustpilot

Not even a congratulations or enjoy your new home.

I recently purchased a property with Fox & Sons in Hayward’s Heath and the service was poor. Firstly after enquiring online a number of times to view a property no one returned my calls or emails. My mother called and was lucky enough to finally book a viewing. The viewing went smoothly and the lady who carried out the viewing was good. During the purchasing process the updates from the agent was little to none, the seller and I spoke between ourselves to resolve any matters. On the day of completion no call or email was received from the office and on collection of the keys, they did not ask for my ID or name and happily handed the keys over. Not even a congratulations or enjoy your new home. I think a little bit of customer service training would not be wasted.

Petrina · 3 March 2021

★★★★★ 5/5

Google

Only selling a bungalow. Accurate assessment of value and condition. Suggested a price range, and property sold within this range despite the turmoil of government promoted collapse of the housing market. This was achieved through using modern methods of selling, akin to an auction. Very pleased with client interaction and information exchange. Owner not local so viewings were all handled by agent.

Garry · 14 June 2023

★★★★★ 1/5

Trustpilot

After our experience with this company…

After our experience with this company they easily deserve the above rating. We were with them for about about 8 weeks and during that time feedback was near non existent and the quality of photographs was just awful. He tried to push anyone through the door even though they were not interested.He used to say oh I'm just around the corner and I would like to show someone your property. When in fact the property matey was showing them they did not like and he thought oh well I'll chance his luck.However I am to blame because I should have invited 3 agencies and should have not been governed by their low commission.I honestly got what I paid for and that was zilch.UPDATEI sent my concerns to the office concern d and they have now dealt with all issues. However my review stands as this was a very honest account at the time.

PHILLIP · 23 January 2021

★★★★★ 5/5

Trustpilot

We have recently completed on our house…

What a great team of people. Communication has been been excellent. Right from the start of the process Todd, Steve and Tom have been fantastic. Special mention for Tom as he was always available to discuss any issues we had. He was honest and very reliable. He always seemed to go above and beyond, chasing all the relevant people, getting the information we needed to feel reassured. It has been a pleasure to have Tom managing our house sale and we would highly recommend Fox and Sons to anybody wanting to sell their house.

Han · 13 November 2020