Fox and Sons Sussex reviews

★★★★★ 1/5

Trustpilot

The True Cowboys of UK Estate Agents

One word - awful. We bought a house listed with Fox and Sons back in 2006 and between offering and completing all of the staff had left. We should of learnt our lesson but instead we rented a property through them recently which was also painful beyond the 1st month (notably the first month was December which is arguably a quiet month for them anyway). Once they'd been paid the upfront fees all they were interested in was selling the property. Radio silence from the rental contact and pestering from the sales team. To facilitate a sale they even attempted to misrepresent the AST contract terms. Wanting weekly visits for prospective buyers, inferring this was their right within the contract, and when we discussed extending beyond the 6 month fixed period they wanted to amend the contracts to explicitly state this as a right and secure multiple days per week to show prospective buyers around. They couldn't care less about a renters right to private enjoyment of the rental property they are paying for. And surprise surprise, when it came to check-out they applied as much urgency as a tortoise... more than 2 weeks later and we are still at least 1 week away from seeing our deposit returned. I know Dorset is a relaxed county but still..... If we compare them to the Agent that sold our house, which required us to move into rented, you couldn't have two more opposite ends of the scale. Cowboys is a polite way to describe the ineptitude displayed. Lucky for us we didn't need the deposit transferred between rentals but if we did we'd be in trouble so my advice to anyone reading this is to steer well clear of Fox and Sons.

Garry · 15 June 2017

★★★★★ 5/5

Google

Amazing service and great team, big thanks to Harvey who made the process easy for me

Jake · 16 November 2023

★★★★★ 5/5

Google

Was shown 2 properties by Aneesa (Ness) the professionalism, and service was 1st class. She was extremely knowledgeable and able to answer all my questions!! Wouldn't hesitate to recommend Fox and Sons Bexhill.

Mel · 16 April 2025

★★★★★ 5/5

Google

Couldn’t recommend this agency enough. It really is a one stop shop for all you need to buy , sell or let homes. Initially I only popped in to find a little bit of information and left an hour or so later with all the info I required. Victoria manages a great team. Arthur , Josh and LIam couldn’t be more helpful and on the letting and management side Laura is very knowledgeable and helpful. Great service

Dave · 15 June 2019

★★★★★ 2/5

Trustpilot

Poor service from start to finish

I feel compelled to review the above company, especially after a recent dealing with them. Purchased a flat in Southampton just over a year ago. Dealt with Sam Randall. Things were going ok up to the point where i asked for a second viewing to check the working condition of the appliances near to completion time. It took more than 2 email reminders and various phone calls to arrange a second viewing! When we met at the flat, i found the attitude very poor- clearly she didn't want to be there. Upon completion, i travelled 60 miles to their office in Southampton to get the keys, only to find that 1 set of keys was available; the other set (which happened to have the key to the barrier) apparently 'will be dropped off by the seller at some point' - no offer to post the keys given the fact that i live 60 miles away!. So as you guessed, i had to travel to their offices AGAIN to collect the other set of keys. In my opinion (and from experience) this is poor service. It is down to the estate agent to make sure all available keys are in their possession; upon completion the property is legally mine!More recently, i saw a flat being sold through F&S. Called their office on Saturday at 13.08. I was advised that there may be an offer on the property but the operator was not sure. So, she advised that if i leave my name and phone number, one of her colleagues would call on Monday or Tuesday. Well, as you guessed, the call never arrived and had to call the office again today (Friday), at which point i am told that the flat is sold. I wasted 4 days with no viewings!. Soon, i will be selling one of my properties in Southampton and letting 2 others, but F&S will not be on the top of my estate agent list to act on my behalf, surely not with that kind of attitude. Quite a few more Google reviews for this company, should you feel like doing more reading!

Em · 14 October 2016

★★★★★ 5/5

Trustpilot

First time buyer experience: Brilliant agents and amazing mortgage advisor

Everyone at the Hove office was an absolute treasure with me. I am a first time buyer and came in with so many requests, questions, worries and everyone was so keen to help!

Nicoletta · 27 February 2026

★★★★★ 1/5

Trustpilot

Terrible

Awfull. Fraudulently signed a disclaimer for me for a tenant that was NOT suitable for the property. When this tenant refused access for a water leak problem the agents took 3 months before they were able to gain access. The agents were absolutely useless and blamed the tenant. The more urgent the problem became the more they procrastinated. My 84 year old neighbour has had damp walls for 2 years now. This cost a lot of money and stress. They worked for the tenant but not the landlord. On top of that the service from the manager Lorna (Hastings) was rude and patronising.

Paul · 3 September 2024

★★★★★ 5/5

Google

We recently had an initial visit and evaluation from Ben Pomeroy. He was extremely helpful ,professional and enthusiastic.It was good to see our home through Ben's eyes and we are grateful.

Anne · 26 April 2025

★★★★★ 1/5

Trustpilot

FOX & SONS COWBOYS

They do not deserve the 1 starLet my house through FOX & SONS using the Yeovil branch. New tenant who they referenced claimed he had lost his job after 3 weeks. Turned out he was a scamming conman but when I proved that he had faked his work, previous landlord and employment references they treated me like a joke and did nothing. Thanks to FOX & SONS and 13 months later, £19,000.00 poorer and still counting the cost both financially, mentally and emotionally we have got to the end of this vile ordeal I would not wish on my worse enemy. Throughout I asked for help and they just claimed it was not their responsibility. They believed that by referencing prospective tenants by email only was adequate. We have had to go through a year of hell, they just turned their backs on us. The Ombudsman has now taken up my fight and with FOX AND SONS not looking to change their referencing practices anytime soon I should not think I would be alone.DO NOT TOUCH THESE CORPORATE COWBOYS!!!! THEY REALLY DO NOT CARE ABOUT ME/YOU/US. AND JUST TO UPDATE THE OMBUDSMAN WONT DO ANYTHING BECAUSE F AND S HAVE WRAPPED THEMSELVES IN A PROTECTIVE BUBBLE, THEY OWN THE REFERE NCING COMPANY THEY USE, TENANT LETTING COMPANY (TLC) ALL COME UNDER SEQUENCE BUT THE REFERENCING COMPANY DOESNT COME UNDER THE PROPERTY OMBUDSMAN REMIT. I WOULD IMAGINE THE OMBUDSMAN ARE OWNED BY THEM AS WELL, SO THEY CAN DO 3RD RATE REFERENCES THAT YOU NEVER HAVE ANY COME BACK WHEN THEY GO WRONG. PLENTY OF OTHER GREAT LETTING AGENCIES OUT THERE OR, DO YOUR OWN.

Deborah · 27 August 2024

★★★★★ 1/5

Trustpilot

Fox and sons Worthing are incapable of…

Fox and sons Worthing are incapable of fulfilling my one and only simple request. They telephone me regularly asking if I would like to sell my property. I have asked nicely many times that they take my details off their list. They always apologise and say that they will but they never do. Incompetent, if they can't perform the simple task of updating their contact list, how can you expect them to market your property ????

GEOFFREY · 24 October 2024

★★★★★ 5/5

Google

We can not thank enough for great support and assistance which we received during our flat sale. Especially we would like to give our biggest thanks to Mr Eddy Tate - he explained everything to us, and supported us on every step of the whole process. Thanks to his hard work and commitment everything went well. Thank you Eddy!PositiveResponsiveness, Quality, Professionalism, Value

Agata · 16 June 2022

★★★★★ 1/5

Trustpilot

WARNING: FOX AND SON PROPERTY MANAGEMENT IS A HEALTH HAZARD!

WARNING: FOX AND SON PROPERTY MANAGEMENT IS A HEALTH HAZARD!Their cunning name is a perfect match for their deceitful service! I've been plagued by ongoing water heater issues and a gaping hole in the wall, putting my health at risk. Despite my repeated pleas, they've consistently ignored and dismissed my concerns. It's clear they prioritize profits over people's well-being!Don't be fooled by their false promises and incompetence. I'm fighting to escape this property and warn others: AVOID FOX AND SON LIKE THE PLAGUE! They're a liability, not a management team. Share this warning with everyone you know! #FoxAndSon #PropertyManagementFail #HealthHazards #Incompetence"

Visitha · 8 August 2024

★★★★★ 5/5

Trustpilot

Todd and the team a fox and sons…

Todd and the team a fox and sons Eastbourne are brilliant. They sold out late mothers house within a week and achieved over asking price. Very well done we couldn’t be happier with the service we have received.Highly recommend

J · 22 September 2020

★★★★★ 1/5

Trustpilot

Unprofessional and dishonest

Impossible to contact, deaf to complaints, and lying like a toddler. Different employees giving contradictory statements. Avoid at all cost!

Pablo · 20 May 2026

★★★★★ 5/5

Trustpilot

Very helpful

We have just agreed a sale with Fox & sons. Abi was so friendly and helpful , always there to answer any questions and getting back to us straight away with any queries.

JF · 13 July 2024

★★★★★ 5/5

Trustpilot

Brilliant Experience.

What ever I say would not be enough to praise Fox and Sons.The whole team were totally professional, supportive and respectful but there are two people that deserve extra praise:Jack Alsobrook who had the confidence and drive from the outset to complete the sale within the tight timescale I had set him.Abigale Webber who was contactable, communicative and supportive when the going got tough, working tirelessly to ensure a timely completion. Thank you to everyone involved in the sale.

Ian · 12 August 2024

★★★★★ 1/5

Trustpilot

Eastbourne durrrr

Despite asking them not to call, and recieving an email confirming my number etc will be removed from their system, EASTBOURNE still make nuisance calls. They really are dumb.

June · 6 March 2026

★★★★★ 1/5

Trustpilot

Honest review from potential client

Honest review from potential client. After arranging and attending an appointment at my property on Friday I was informed by Rob the branch manager he would phone and email me that evening. After no response I emailed again Saturday and then again on Monday requesting a response for a valuation. Both emails were ignored. Phoned Tuesday to request a response and was given an apology and informed that I would receive a response today as I explained I was awaiting valuation. Didn’t even have the courtesy to phone back either way. If this is the way they treat potential sales and clients I wouldn’t trust them to sell anything let alone a property. Total waste of my time and now I will have to arrange another agent . Avoid

Christian · 23 July 2024

★★★★★ 5/5

Trustpilot

Travis,Callum,Devon and the team at fox…

Travis,Callum,Devon and the team at fox and sons Eastate agents bexhill have been very professional and quick off the mark for the sale of my house in bexhill. They have always been nice to us and with buyers who have viewed our bungalow. We are on the final push now and I’m sure they will keep the great work up. Thanks team from Dave and Kathy Stitchman.

Homeowner · 15 May 2021

★★★★★ 1/5

Trustpilot

Fox and Sons Gosport

Fox and Sons Gosport, I would never deal with again after being part of a chain, There is no communication failed call back requests, didn't ever know what was going on within the office it was always someone else who was dealing with it. I do strongly believe that they helped delay the whole exchange process as there was no urgency or pressure applied from them. Awful service

Donna · 8 January 2021

★★★★★ 5/5

Google

Charles from Fox & Sons it so professional. His help has been brilliant. He is so patient and understanding of what your needs are. He is always there to answer any questions. I have no problem with recommending Charles he really is a pleasure to meet and deal with. Thank you for all you help. Sarah & Edd.

Sarah · 16 December 2023

★★★★★ 5/5

Google

I have only been on the market with them for a few weeks.I have found them very friendly and professional staff.I have had quite a few viewings already with quick feedbacks.They are trying so hard to find me a buyer which I know will happen.I have been with other agents in the past but fox and sons have been so far the best agents.

Marion · 19 July 2023

★★★★★ 1/5

Trustpilot

AVOID Bitterne Southampton branch

Bitterne Southampton branch. If you are trying to sell/buy your house, don't bother booking with these guys. They are a Total Shower. They don't answer their phones during the day. All day. They don't turn up to viewing appointments and subsequently lie about it.A waste of time for both vendors and buyers!!!In reply to your response f&s, I have already spoken to your branch and they want yet another opportunity to carry on regardless. Sorry but this last episode is the cherry on the cake especially wrt your Branch Manager there.

Unhappy · 14 October 2021

★★★★★ 1/5

Trustpilot

My wife and I are quite elderly and…

My wife and I are quite elderly and both retired. We live in our own apartment in a private block which we purchased ten years ago. A few months ago Fox & Sons let a nearby apartment to a woman with severe mental health issues that had been evicted from a council property for causing a nuisance and attracting vermin. Ever since moving in she has randomly dumped huge amounts of rubbish around the building and only last week the council removed 72 bin bags of rotting food from her apartment including pigeons that had also taken up residence. The quality of our lives and that of the other residents has been completely ruined by the inexcusable action of Fox & Sons when it was plain from the outset that this person was seriously mentally ill. We have suffered knives being thrown from her balcony, disgusting graffiti on the staircase, the smell of rotting food permeating the building and cat litter spread everywhere. It is obvious that Fox & Sons took up no references whatsoever before letting the property and they cannot provide any information about this woman’s departure. I am utterly appalled that this company has caused so many residents such misery.

Ernie · 27 June 2024