Cubitt and West Sussex reviews

★★★★★ 5/5

Google

We are in the process of purchasing a property through Cubit and West Uckfield. We have been really pleased with the help we have received from the staff, especially from Richard and also Gary (our allocated sales progressor) who has kept us well informed with progress and updates. Thank you Cubit and West!

Caroline · 28 October 2025

★★★★★ 5/5

Google

Fred and the team have been amazing through the whole process of us finding our forever dream home !! Fred has been on it from the start !, always at the end of the phone never to busy to talk to us and help with info and make the process of buying our home . Fred has always made viewing the property easy and is a wealth of knowledge and very professional !! Many thanks for everything !! When we get the keys come and have a drink with us . Helen and Dave

David · 9 November 2024

★★★★★ 5/5

Google

Fantastic team at Uckfield, they were so helpful! Richard originally showed us our property and then throughout the process Jordan and Garry were always there to keep us up to date with what was happening and always available to answer any questions. Once we completed and got our keys the entire team wrote us a card and have a goody box to get us started. Honestly could not recommend them more, thank you all for your help over the past few months!!

Lili · 3 November 2024

★★★★★ 5/5

Google

CUBITT & WEST HIGHLY RECOMMEND!!! We have had the pleasure in dealing with Cubitt & West estate agents in selling & buying our properties. We wont go anywhere else!! They are awesome & amazing!! Richard was the first 1 we met, he was lovely & so helpful!! he done an evaluation on our house & showed us around a property. Jemma was also so sweet & helpful, she showed us around a few properties & was very patient with our questions & in answering them. Fred showed us around our property in uckfield he was very helpful, he made us feel really welcome in looking around the property, He gave us all the time we needed to look around & was very informative of any questions we asked him. Jordan was lovely & very helpful too in informing us of updates,offers & stuff. Thank you all!! Zoe & Terri

Zoe · 3 October 2024

★★★★★ 1/5

Google

By all means, do view your desired property with Cubitt and West. They have some nice, helpful, people working with them who were extremely accommodating. Sadly, our experience was ruined by the sale process, where their recommended conveyancer (DC Law), with whom they claimed to have a very close business relationship, turned out to be totally incompetent and irresponsible. Moreover, the Sales Progressor from Cubitt and West only served to disrupt communications, confuse the process and be highly dismissive when we tried to express how we wanted to proceed. This resulted in consequential losses of thousands of pounds and a lot of unnecessary distress. My recommendation, therefore, is to arrange your own legal advice, and block out the Sales Progressor from the process entirely. Block their email address and phone number if you need to! You will be much better off and have far more control over the process, as ours seemed to only be interested in cashing in their commission.

Harry · 16 March 2026

★★★★★ 5/5

Google

I had 2 bad experiences with other estate agents but from the very start Jemma-Louise at the Uckfield branch of Cubit & West very soon regained my confidence and enthusiasm with a property they had with them. She was very helpful and prompt with all that was required with the viewing and progression to making an offer. Richard was also so easy to communicate with helping with the next stages of our purchase, I would be happy to recommend the branch to anyone wanting to move or sell, thank you guys so very much for making everything so much easier and comfortable.

Harry · 13 August 2024

★★★★★ 5/5

Google

We are purchasing a property in Uckfield and have had the pleasure of dealing with Jordan Smith, he showed us all around on two seperate occassions and we all found him friendly and very helpful. There were a couple of issues around the property and he dealt with them speedily and efficiently. He is a credit to Cubitt and West. Once we agreed the purchase he has been helpful and efficient, although am not sure i would let him use a ladder again.

Anita · 29 April 2024

★★★★★ 5/5

Google

I am currently in the process of buying a property with Cubitt and West. It is an unexpected move due to sad circumstances but the team have been more than supportive. Fred was my first contact and was both professional and personable. He was able to answer my queries and organised more than one viewing in quick succession, displaying understanding for my situation and providing reassurance. So far, my experience with this company has been excellent!

Wendy · 29 May 2024

★★★★★ 5/5

Google

The whole team at C&W Uckfield were excellent in guiding us through the sales process - with good humour, solid local knowledge, and sound advice. Thank you Richard, Rose, Chris and Jemma

Richard · 27 November 2025

★★★★★ 5/5

Google

C&W were the agent for our purchase. From the outset they were professional, efficient and had excellent communication. Particular thanks go to Richard Sweet-Escott, Garry Wheeler and Chris Bignell. Richard and Chris in the Uckfield branch were brilliant to work with and got our purchase through a few bumps. Garry, the C&W Sales Progressor, kept our purchase on track, kept me informed at every stage and went above and beyond with keeping all party's lines of communication open, organised and efficient. I would use C&W myself for any future sales.

Holly · 27 November 2025

★★★★★ 5/5

Google

Incredibly helpful estate agents, highly recommended! The team at Cubitt & West Uckfield have been fantastic from start to finish. Richard, Rose, Chris and Jemma, have all been so friendly, approachable, and knowledgeable. Nothing was ever too much trouble, and they were always happy to answer questions and guide us through each step of the buying process. Their understanding of the local area and housing market was excellent, and their advice really helped us feel confident in our decisions. It was such a relief to deal with people who genuinely cared about finding the right home for us, not just making a sale. My partner and I are so grateful for all their help and support in our property search, they made what could have been a stressful experience so much smoother and more enjoyable. I’d definitely recommend Cubitt & West Uckfield to anyone buying or selling in the area!

Mark · 28 October 2025

★★★★★ 5/5

Google

Both Fred and Richard were fantastic in helping us with our property search. There were never too many questions asked or phone calls made and both kept communication clear when negotiating with the vendors. They have made our search for a …

Philippa · 16 June 2025

★★★★★ 5/5

Google

Cubitt & West Uckfield have recently sold a property for us and we found everybody to be most helpful and efficient. Garry Wheeler was most helpful, he kept us in touch at all times with the progress of the sale and nothing was too much …

Jenny · 16 April 2025

★★★★★ 5/5

Google

Myself and partner were looking to buy our first home. Throughout the process, Fred was quick to get into contact with us and set up a viewing. Within an hour of leaving the property, we had put forward our offer and had it accepted. Fred …

Nicholas · 16 April 2025

★★★★★ 5/5

Google

Due to a family bereavement we had to sell a home that had been in the family since early 1970’s. Richard was very patient and helpful and offered some good advice prior to marketing the property. It sold very quickly however it came to …

Angela · 16 April 2025

★★★★★ 5/5

Google

Fred was great showing us round the property with great communication before and after. The sales progress updates were also good, keeping me up to date through the process without having to call or email to ask. Fred also was able to solve …

Will · 16 April 2025

★★★★★ 5/5

Google

What an amazing experience ! From viewings with Rose who explained what to do next and Jemma who was lovely to chat to and was lovely with our little one, to chatting through logistics with and the process with Chris and Richard for his guidance and support through everything , the team have been amazing at just making this a smooth and such a positive experience and we could not be happier !! We will definitely back in the future if we decide to move again :)

Eleanor · 22 August 2025

★★★★★ 5/5

Google

I can't thank Garry Wheeler, the Cubitt and West Sales Progressor, enough for the professional and totally approachable way in which he has handled my house purchase. From day one, he has kept me up to date with developments and has always …

Les · 16 April 2025

★★★★★ 5/5

Google

Fred showed me around a couple of houses. He was enthusiastic, knowledgeable and left me with time to think and absorb the information. I appreciated his great sense of humour. When I dismissed the house we’re buying, he suggested that we view it as it ticked some boxes and would show the range of what was on offer. Thank you Fred- you were right!

Tanya · 29 April 2024

★★★★★ 5/5

Google

Although I didn’t end up purchasing a property with Cubit & West, I can not fault the service I got from them. Fred in particular was efficient, friendly, helpful and very understanding of my situation. I would not hesitate to recommend Fred and Cubit & West in the future. Thank you all.

Dayle · 3 November 2024

★★★★★ 2/5

Google

Disappointed with the service offered. An inflated valuation might be explained by the commission being based on original asking price not price achieved! After going to some lengths to explain I wanted a true valuation for a reasonably speedy sale and putting my house on 5% lower than the valuation it still did not get one viewing. The property was lovely in a popular location so, although admittedly the market is slow, to not get one viewing it was either poorly valued or poorly marketed, Trying to liaise with the manager or removing my property from their register was equally challenging, although the other staff were very helpful so a shout out to them.

Suzanne · 7 June 2025

★★★★★ 5/5

Google

I approached this office whilst looking for a property. Although they weren’t successful in finding a suitable one, I have to say that Charlotte is a brilliant estate agent. She contacted me on a weekly basis, listened carefully to what I was looking for, sent lots of properties to me, she’s always professional, very personable and helpful, never pushy, persuasive or condescending like some other companies I have been dealing with. I have no hesitation in recommending her and the Uckfield Office as an agent that really do go above and beyond. Thank you for all your helpPositiveProfessionalism

C · 28 August 2022

★★★★★ 5/5

Google

I have used Cubitt and West 3 times this year. The customer service throughout has been 5 star I wish I could give more. I would recommend the whole package including the virtual tours as this gives potential buyers an amazing overview of your property! Richard at the Uckfield branch has been so professional and always there to help, he exceeds expectations. The absolute bonus is you get the same level of service from John if Richard is not there. What an exceptional team... They should change their name name to Cubit the Best.

Duncan · 28 August 2022

★★★★★ 5/5

Google

Very smooth and friendly process buying through Cubitt and West Uckfield, thanks to Richard, Jemma and Gary who were all excellent.

Lesley · 19 August 2025