Trusted Agent profile · Surrey
★★★★★
169 reviews across 3 platforms
15 Station Approach, West Byfleet, Surrey, KT14 6NF
Gascoigne Pees's office in Surrey, at 15 Station Approach, is rated 3.7 out of 5 across 169 reviews on three platforms, including 81 Google reviews rated 4.7.
Every review we hold for the Surrey office, from every platform, shown as written. First names only.
5/5
GoogleI have nothing but praise for Gascoigne-Pees, West Byfleet. Their communication was excellent keeping me informed about my purchase at all stages. Friendly and efficient with nothing being too much trouble. If I ever need an estate agent in the area again it would be them. *****
Thank you for your superb 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotExcellent Service
The agency was very helpful, they have provided us with all the information we needed. The agents we were dealing with got back to us very quickly with any queries we had (Jemma & Ben). The whole process of moving in has been very smooth and easy, could not have asked for anything more.
1/5
TrustpilotThis letting agent is shocking
This letting agent is shocking. Signed a 12 month contract but had to leave early. Our cars were targeted and my boyfriends had to be written off. Had issues with the flat, which were never sorted, despite me chasing numerous times. Now landlord is trying to charge me £975 for leaving early, when we almost had no choice but to leave. My car was being targeted very frequently. Spoke to a Lady on the phone from G and P and she was so rude. Made me feel like I was the problem.
5/5
GoogleWe were very happy with how the team at Gascoine-Pees West Byfleet handled our move throughout the process. Good communication, plenty of viewings and helpful discussions. All the team were friendly and accessible when needed. We would definitely work with them again.
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleMany thanks to all the team. Sara went above and beyond to facilitate my purchase of our new home- thoughtful, diligent and thorough. I am very grateful!
5/5
GoogleI found the team at Gasgoine Pees West Byfleet to be very friendly and helpful and with their support we finally sold my late mothers home. Thank you everyone.
Hi Kim! It is wonderful to see your 5* Review and kind comments! Best wishes, Scott @ Customer Care.
1/5
TrustpilotExperience as a Landlord. AVOID!
Experience as a landlord. Not sure what has happened over the years at the Basingstoke office, it used to be okay. I used to let 4 properties with them, but have withdrawn all properties from last month as the service is awful. The staff seem to have a degree in extremely poor customer service, with the lack of communication being their speciality. Taking the one review here that relates to GP property sales aside, every review here is 1 star. Why does this not ring alarm bells with senior management? To top it all, I now have a tenant having trouble getting their deposit back (from 3rd party company appointed by GP), and GP are being less than helpful getting it returned.
5/5
GoogleWe received a very positive experience and would highly recommend GP in West Byfleet, they are friendly and dealt with everything efficiently!
Thank you for your thoughtful 5* review and recommendation Kate! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotTerrible experiance
Terrible experiance Saw property pre launchPut full asking offer in at the time then told its going online for a while No EPC given said they would forward once it was in they didnt!No follow up calls thereafter10 days later Phoned in to see how things doing & if they had the EPc! agent dealing with me was off for the day said he will call me in the morning.Didnt get a call till late next day afternoon saying sold to the other intrested party. (I only learnt there was one other by making my call)No pre call to see if l was Prepared to up my offer. Feel having put full asking offer forward l had a valid intrest to be informed of its progress before putting forward their offers to seller.Shocking customer care The agent who showed me round lovely fella
1/5
TrustpilotUnprofessional and dishonest.
We called their office about a property advertised online. The woman who answered said the property was no longer available. This property has been advertised by them at least for a few weeks while at the same time actually not on the market any more. When we asked why still advertised the woman hunged up the call.
1/5
TrustpilotDisgusting flat, substantial costs due to failings and misrepresentation
On our move in day it was discovered that the property was not as advertised. It has been a nightmare since and we have incurred heavy losses as a direct result.Broken boilerBroken cookerBroken dishwasherNo fire alarmsNo valid gas safety checkNo heating or hot waterNo cleaning undertakenBlack mould throughoutBrown speckled mould throughoutSigns off water ingress in numerous areasDamp walls in areasSmell of mould and damp causing coughUnusable showers x2Broken front door lockNo postbox keyNo evidence of parking spot listed on tenancy agreementNo attempt has been made to repay the costs we suffered, nor has anyone apologised for ruining the lives of two disabled tenants. Absolutely appalling.
5/5
TrustpilotIncredibly happy with their work so far!
Have an incredibly positive experience with the Gascoigne Pees agents and I've finally found a property management company that's actually making an effort and favours both landlords and tenants.Upon entering, the flat wasn't in a good condition and needed cleaning and a few repairs; however they've been extremely cooperative and have arranged everything to be done, replying to my emails and sending me updates right away.Couldn't recommend them enough.
1/5
Trustpilotpushy, bordering on harassment
They are extremely pushy and have been making repeated phone calls trying to get our business despite repeated requests for them to leave us alone. If they can be this unpleasant and unprofessional when they’re trying to entice you in, what will they be like once you’re hooked in? Don’t do it!
5/5
TrustpilotVery helpful with advice
After purchasing our property with the help of GP Basingstoke in 2014, which went very smoothly, I recently had a couple of issues so asked Nic Austen in the branch for help. He spent a good 30 minutes on the phone with me and then suggested I drop in the office so we could compare notes. He was really helpful and generous with his time, and spread some light on my situation.
1/5
TrustpilotI found a house to rent through…
I found a house to rent through Gascoigne and pees in Basingstoke. Never rented before, signed the tenancy, set up all the bills, gave notice on storage unit, booked Van etc, I got a phone call a week before saying the current tenants are refusing to leave. Whilst I get this is not the lettings agents fault and I was pretty understanding it was the aftercare, was told I would need to find somewhere else, when I asked if they had anymore properties I was told no, then I went on to explain I had sent another enquiry about a house that they were advertising over the weekend, I was told what do you want me to do about it as it’s not ready until mid November, as they didn’t even bother to ask if I had anywhere to go that was totally irrelevant. I asked them about all the expense I had laid out, buying things for the house, removal van etc, my storage unit doubling but all I got was nothing we can do. I felt very let down and felt there was no support at all. If I broke the tenancy then everything would have been thrown at me.
5/5
GooglePhilip Austin and Richard Lamb at Gascoingne Pees really went the extra mile for us in our sale in West Byfleet. Very impressed with their professionalism. They skilfully negotiated the sale through a tricky patch. Thanks very much to both. Very happy client.
Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
5/5
GoogleExelant service from all the staff at GP throughout the whole process from marketing my house and up to completion date. Very professional and competent delivery of their services.
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotNo apologies over mishandling to manage property
We used Gascoigne Pees to let our property. They insisted newly arriving immigrants whom we had great doubt as tenants but they ensured they would fit.It was totally wrong. They lacked common sense on how to maintain the house whilst Gascoigne Pees did nothing to assist as a property management firm.Numerous lost in translation moments and mismanagement led the tenants to break the agreement 3 months earlier than original and caused financial loss to us.They never acknowledged their wrong doing or provided proper apologies. We will never ever use or recommend Gascoigne Pees.
5/5
TrustpilotWe had a fantastic service give have had a wonderful experience with…
We have had a wonderful experience with the ladies from the Esher office of Gasgoinge pees estate agents.They couldn't do enough for us In helping us to move forward in finding out next home. They were a great bunch of ladies who were great at their jobs , giving us help all the way through would highly recommend them in your next move ..Mrs Mrs stone.
5/5
GoogleVery good experience with Sara and the Gasgcoigne-Pees team
Many thanks for your marvellous 5* review James. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotHad the best experience
Had the best experience with the lettings team. Ben showed us around the property originally and answered any question we could have. He always kept us updated on every step of the application process for our property. Overall a really great experience, easy, fast and would recommend them to a friend when looking for their next property.
5/5
GoogleA big thank you to all the team for their understanding, help and kindness shown when we sold our house in West Byfleet last month. Irene and David Caddick
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe purchased our current property and Gascogne-Pees were acting as the selling agents. They were extremely professional and proactive and contributed significantly to the whole process. Highly recommended
Thank you John for your wonderful recommendation! - Scott @ Customer Relations
5/5
GoogleMy girlfriend and I used Simon Murray for arranging the mortgage for our new house and we couldn’t be happier. A very quick and simple experience with lots of communication to assure us everything was going to plan.
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
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