Trusted Agent profile · Surrey
★★★★★
182 reviews across 3 platforms
15 Station Approach, West Byfleet, Surrey, KT14 6NF
Gascoigne Pees's office in Surrey, at 15 Station Approach, is rated 3.8 out of 5 across 182 reviews on three platforms, including 93 Google reviews rated 4.7.
Every review we hold for the Surrey office, from every platform, shown as written. First names only.
5/5
GoogleVery pleased with the whole West Byfleet team. Great sales and purchase strategy, solid support and reassurance. We ended up with a fantastic house. 10/10. Special thanks to Richard and James who kept us sane with solicitors incompetence and buyers chipping at the last minute, and lastly thanks to Liz T for the stamp duty cut.
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleI received excellent service in a house purchase. Both Jordan and Sara were incredibly helpful and efficient, particularly in resolving some complications which occurred effectively and in a timely manner. They were always friendly and easy to contact. In fact even the estate agent selling our house commented on how good they were! Highly recommended.
Thank you James for your kind review and wonderful recommendation! - Scott @ Customer Relations
5/5
TrustpilotSix-star service from Farnham office lettings
I cannot thank Emily (head of lettings, Farnham office) enough for finding me new tenants after poor experience with previous agent (a completely different company.) She achieved a 35% increase in gross rent for me, too! I noted more proactivity in 3 weeks from GPees than in 3 years from their predecessors. I was kept fully informed before and after every viewing, and despite most viewings taking place in appalling wet weather there was never a sign of recent footfall across the brand new carpet. If I could give them six stars, I would!
5/5
GoogleOverall had a positive experience buying property with this agency, very quick to respond to any queries and always on top of things
Thank you so much for your positive review! We strive to provide excellent service and are delighted to hear that you had a great experience buying property with us. We are always here to answer any questions and ensure a smooth process. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
TrustpilotJemma Sexton is cheerful and very…
Jemma Sexton is cheerful, very good and very helpful when we were going through the documentation. She is also very quick when we have queries.
5/5
GoogleJust wanted to say a huge thank you to Sara and the team for there help in getting a slightly complicated sale through despite a number of issues Sara kept us all updated and made sure everything was resolved as quickly as possible. Highly Recommended
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotAmazing experience from start to finish
Amazing experience from start to finish! The property was online within a couple of days of Zoe's initial visit, viewings were booked quickly but with consideration of our schedule - with Kim helping us at all stages of the sale too. Janene was also extremely helpful in chasing all parts of our chain to ensure we completed as fast as possible, keeping everyone up to date with the process. Ed was also really helpful and guided us through all of the paperwork, answering any questions we had with as much detail as possible to help us make the right decision for us. All in all we would definitely recommend the team at Chessington - we can't thank them enough for all of their hard work and perseverance!
5/5
GoogleBuying a home is such a personal and stressful endeavour. Madison from GP has been amazing. Even to the point of proactively sourcing properties for us based on our unique requirements . Highly recommend her and her colleagues
"Thank you for your kind words about Madison and our team at GP! It's our goal to make the homebuying process as stress-free and personalized as possible. We truly appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team
5/5
TrustpilotGreat Service
Great Service From the day we contacted them for the rental viewing and till we confirmed the property, the lettings team was always there to help us with all the queries / multiple viewings. Loved the way we were welcome to the property when we moved in. Special mention to Ben and Jemma from Esher office.
5/5
TrustpilotSaffron and Dylan at the Maidenhead…
Saffron and Dylan at the Maidenhead branch have absolutely brilliant they have been very professional and extremely helpful they are a credit to the company, couldn’t ask for better service from them.
5/5
GoogleWe used Gascoigne Pees in West Byfleet to handle two house sales and received excellent service throughout. Richard and the team were extremely friendly and professional.
Thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotUnbelievable
Unbelievable, I mean unbelievable, customer service.Spencer De Jonge went above and beyond to help answer my questions, and guide me on some areas of real estate in the Camberley area. I’d actually asked a number of estate agents the same questions, and none of them were prepared to answer them or really help in any particular way. Spencer, straight as an arrow - answered them all. Top notch
5/5
GoogleAn incredibly long & frustrating house purchase made much easier by the team at Gasgoigne-Pees. Both proactive and responsive, I was kept up to date on the delays and heard what they were doing to resolve the issues regularly. A special shout out to Phil (much appreciated), and thanks to James and Richard too.PositiveProfessionalism
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
5/5
TrustpilotExcellent Sales Team
Right from the start we felt comfortable, the team were really friendly and knowledgeable. Jim Gordon in particular was very helpful and great to talk to, we couldn't have done it without him. The photographer took stunning photos which really showed off the features of the house. We decided to go with an open day, which was fully booked within 24 hours of advertising.Of those who veiwed the house, more than half put in offers. The team did an excellent job of keeping us informed and guiding us through the process.The house was SSTC within a week.We had issues with the solicitors, Jim went above and beyond to help keep momentum to see us through to completion.The fees were reasonable and competitive, especially given the level of service we recieved.Overall, the Gascoigne-Pees Sales Team really do believe that fostering good relationships with their clients is the key to success, making the time and effort to put them first, keep them at ease during one of the most stressful processes, and always giving the best advice.
5/5
GoogleThank you to Sara, Jordan and the team at G-P for being helpful and supportive during an, at times, tricky sale. They were sympathetic with bad news, and tenacious when the sale was nearing completion. Would definitely recommend! Tommy
Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotI don’t even know which branch I’m with…
I don’t even know which branch I’m with but they’ve charged me £50 for the privilege of changing the date I pay my rent as there has been a company take over at work and will now receive my pay on a different date! Oh, they did try to charge £60 until I mentioned the Tenants Fees act of 2019 which states that it is illegal to charge more than £50 to make a date change! Their excuse was they miscalculated the tax!!!! Ffs! I actually can’t even be bothered to try and explain how else they’ve been awful and stupidly hard to get a hold of. Avoid!!!!!
1/5
TrustpilotI strongly recommend staying away from…
I strongly recommend staying away from this agency and group. I cant write enough on how awful their treatments towards some people. If youre not worth their time they will treat you like dirt.
5/5
GoogleBrilliant service from Sara and the Gascoigne-Pees West Byfleet team! They kept me very well informed throughtout the process and answered all my many questions that I had as a first time buyer. I felt they went above and beyond to get me moved into my new property in a timely manner and I would definitely be happy to work with them again!
Thank you so much for your wonderful 5* review Victoria! We're thrilled to hear that Sara and the team provided you with excellent service and support throughout your first home-buying journey. We look forward to the opportunity to work with you again in the future. Best regards, Lucy, Customer Relations Team
1/5
TrustpilotI vacated a property earlier this year…
I vacated a property earlier this year (28th march 2025)and mistakenly left a standing order active. As a result, a payment of £1300 was taken from my account on 31st March 2025 After I vacated the property, I contacted the landlord immediately and he ask me to contact the letting Agent (Gascoigne pees) for the issue as he doesn’t deal with the money side of things and he contacted the letting agent immediately, and they assured me they will refund would be processed within 1, 2 weeks. However, it almost 2month now , and I have not received the refund, nor have I been provided with any valid reason for the delay despite repeated follow-ups.Anytime I reach out on call or message to the landlord he doesn’t pick up or return my calls even the letting Agent give excuses …
5/5
TrustpilotExcellent service from Grace Parsons - Farnham
Grace Parsons was fantastic to work with, professional, friendly, and highly efficient. She made the lettings process smooth and stress-free, always available to answer questions and provide helpful advice. Her dedication and customer service are outstanding. Highly recommend!
5/5
GoogleA truly great team at Gascoinge-Pees. Selling can be a very stressful time, but Jordan and the team have been amazing. Chasing when chasing is needed and kept me informed along the way. Thank you for the great experience.
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotPoor Experience As a Renter
I recently rented a flat in Basingstoke, through the Farnham office (I know it doesn't make sense?). It was an old building converted into 4 new flats. When I was handed over the keys on 30th June I was actually looking forward to moving in.However the flat was dirty as were the windows inside and out. The lights did not work in all of the flat apart from the hall. Most of the sash windows could not be opened. To be fair these initial issues were fixed within 3 days the flat should never have been handed over in this state.There was two large bins at the property filled with building waste and garden waste. No proper provision was made for proper bins that tenants can use and that can be emptied weekly.I tried to register for Gas and Electricity supply to the property without success, as the Gas meters that had been fitted could not be traced on the "National Database" On 14th June Southern Gas Networks (Distributor) visited the building and cut all gas to the building as they said the meters had been put in illegally.To be fair again, Gascoigne-Pees did clarify within 24 hours that this should not have happened and that the gas would be reconnected.So no hot water and no gas to cook on for nearly a week! And still no idea WHEN the gas will be reconnected??I have been in the flat for nearly a month and still no bin provision and no idea when this issue will be resolved.I signed the Tenancy agreement online (via verisign) and did not receive a signed copy from the Landlord. An issue that I raised as the contract is NOT legally binding until both parties have signed and each party has a signed copy.So I was given a paper copy to sign and send to Gascoigne-Pees in the post, which I did. Still don't have a copy signed by both parties though!There is only 2 flats occupied in the building (including me) and two lots of tenants to move in. So the bin issue is going to get worse unless Gascoigne-Pees and the Landlord can actually take ownership and resolve the issue.The lettings team at the Farnham office do reply to emails and let me know things are in hand etc, they do communicate the problem is NOTHING HAPPENS!This laughable saga is a good example of HOW NOT TO RENT A FLAT. And they expect me to pay my rent on time for this shambles?!!!
5/5
GoogleWe moved into our home in February and had a great process with Sara from Gascoigne Pees. She called after working hours to keep us updated on a fairly long process and kept everything transparent. Would recommend.
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleThis review is for Simon Murray who helped us secure our mortgage. I spoke to several mortgage advisors and Simon was by far the most knowledgeable, trustworthy and patient person. Guided us every step of the way and I recommend him to all my friends looking to purchase.
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
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