Gascoigne Pees Surrey reviews

★★★★★ 5/5

Trustpilot

Incredibly happy with their work so far!

Have an incredibly positive experience with the Gascoigne Pees agents and I've finally found a property management company that's actually making an effort and favours both landlords and tenants.Upon entering, the flat wasn't in a good condition and needed cleaning and a few repairs; however they've been extremely cooperative and have arranged everything to be done, replying to my emails and sending me updates right away.Couldn't recommend them enough.

Elena · 18 April 2023

★★★★★ 1/5

Trustpilot

pushy, bordering on harassment

They are extremely pushy and have been making repeated phone calls trying to get our business despite repeated requests for them to leave us alone. If they can be this unpleasant and unprofessional when they’re trying to entice you in, what will they be like once you’re hooked in? Don’t do it!

Chris · 10 May 2024

★★★★★ 5/5

Trustpilot

Very helpful with advice

After purchasing our property with the help of GP Basingstoke in 2014, which went very smoothly, I recently had a couple of issues so asked Nic Austen in the branch for help. He spent a good 30 minutes on the phone with me and then suggested I drop in the office so we could compare notes. He was really helpful and generous with his time, and spread some light on my situation.

Luke · 2 December 2022

★★★★★ 1/5

Trustpilot

I found a house to rent through…

I found a house to rent through Gascoigne and pees in Basingstoke. Never rented before, signed the tenancy, set up all the bills, gave notice on storage unit, booked Van etc, I got a phone call a week before saying the current tenants are refusing to leave. Whilst I get this is not the lettings agents fault and I was pretty understanding it was the aftercare, was told I would need to find somewhere else, when I asked if they had anymore properties I was told no, then I went on to explain I had sent another enquiry about a house that they were advertising over the weekend, I was told what do you want me to do about it as it’s not ready until mid November, as they didn’t even bother to ask if I had anywhere to go that was totally irrelevant. I asked them about all the expense I had laid out, buying things for the house, removal van etc, my storage unit doubling but all I got was nothing we can do. I felt very let down and felt there was no support at all. If I broke the tenancy then everything would have been thrown at me.

Sarah · 4 November 2021

★★★★★ 5/5

Google

Exelant service from all the staff at GP throughout the whole process from marketing my house and up to completion date. Very professional and competent delivery of their services.

Steve · 11 October 2023

★★★★★ 5/5

Google

Philip Austin and Richard Lamb at Gascoingne Pees really went the extra mile for us in our sale in West Byfleet. Very impressed with their professionalism. They skilfully negotiated the sale through a tricky patch. Thanks very much to both. Very happy client.

Michael · 14 June 2022

★★★★★ 1/5

Trustpilot

No apologies over mishandling to manage property

We used Gascoigne Pees to let our property. They insisted newly arriving immigrants whom we had great doubt as tenants but they ensured they would fit.It was totally wrong. They lacked common sense on how to maintain the house whilst Gascoigne Pees did nothing to assist as a property management firm.Numerous lost in translation moments and mismanagement led the tenants to break the agreement 3 months earlier than original and caused financial loss to us.They never acknowledged their wrong doing or provided proper apologies. We will never ever use or recommend Gascoigne Pees.

Hal · 21 August 2021

★★★★★ 5/5

Trustpilot

We had a fantastic service give have had a wonderful experience with…

We have had a wonderful experience with the ladies from the Esher office of Gasgoinge pees estate agents.They couldn't do enough for us In helping us to move forward in finding out next home. They were a great bunch of ladies who were great at their jobs , giving us help all the way through would highly recommend them in your next move ..Mrs Mrs stone.

Denise · 26 April 2023

★★★★★ 5/5

Google

Absolutely delightful experience working with Sabrina. She made sure we were looked after, called when things changed (and they changed!!), very courteous and punctual. Keep it up!

Abhi · 11 October 2023

★★★★★ 5/5

Google

Very good experience with Sara and the Gasgcoigne-Pees team

James · 27 September 2024

★★★★★ 5/5

Trustpilot

Had the best experience

Had the best experience with the lettings team. Ben showed us around the property originally and answered any question we could have. He always kept us updated on every step of the application process for our property. Overall a really great experience, easy, fast and would recommend them to a friend when looking for their next property.

Emily · 20 October 2023

★★★★★ 5/5

Google

A big thank you to all the team for their understanding, help and kindness shown when we sold our house in West Byfleet last month. Irene and David Caddick

Nigel · 14 June 2023

★★★★★ 5/5

Google

We purchased our current property and Gascogne-Pees were acting as the selling agents. They were extremely professional and proactive and contributed significantly to the whole process. Highly recommended

John · 14 June 2023

★★★★★ 5/5

Google

My girlfriend and I used Simon Murray for arranging the mortgage for our new house and we couldn’t be happier. A very quick and simple experience with lots of communication to assure us everything was going to plan.

James · 14 June 2022

★★★★★ 1/5

Trustpilot

Communication was poorly, and the description of the property wasn't correct

The description of the property didn't mention no children at all, it even said that those with children it had schools nearby, I think the communication was very poor, and should be stated in the description no children to avoid waste of time.

Marta · 29 May 2024

★★★★★ 1/5

Trustpilot

Untrustworthy, liars and horrible customer service

They would lie and say anything to get you to sign the dotted line(basingstoke office) , they claimed the property was managed by them but once I ran into my 1st issue in a few days they refuse to do anything. Absolutely disgusting, steer clear of them

Joshua · 16 February 2024

★★★★★ 5/5

Google

Great communication at all stages throughout the buying process. Very happy the house we bought was through Gascoigne-Pees. Would recommend this estate agent.

Annie · 14 June 2023

★★★★★ 5/5

Google

Superb service and would really recommend. The team worked diligently throughout the sales process to successful conclusion. Well done team! Janet

Janet · 14 June 2023

★★★★★ 5/5

Trustpilot

Ben was a miracle worker.

Ben managed to find us a flat and do all the paperwork from start to finish in 3 days. He did an amazing job for us and saved us from being homeless. He was incredibly responsive and always had time for my little questions. thank you so much for everything

Emma · 30 August 2023

★★★★★ 4/5

Google

The team in West Byfleet have done a great job in getting my sale over the line

Annabel · 14 June 2023

★★★★★ 5/5

Google

Hi, Well Done Gascoigne-Pees team Amazing service and communication.Bravo Sabrina Regards Slawek

Slawomir · 11 October 2023

★★★★★ 5/5

Google

Hi, Well Done Gascoigne-Pees team Amazing service and communication.Bravo Sabrina Regards Slawek

Slawomir · 18 August 2023

★★★★★ 5/5

Google

Very impressed with Gascoine Pees. 19 viewings of house and sold within 48 hours.

Mike · 14 June 2023

★★★★★ 5/5

Google

We were very pleased with the setup of the people viewing our property, this was well organised and we were informed of every visitor.

Dawn · 14 June 2022