Crest Nicholson Surrey reviews

★★★★★ 1/5

Trustpilot

Very Poor Workmanship and after Sales Care

To summarise the process from start to finish:Pre Sales: Excellent, our rep Jay was great and made the pre-sales process a breeze. However this is where the positives stop.During Exchange & Completion:My solicitor was hounded by a commission hungry "Sales Progressor" called Danielle who was beyond eager to take our money and even threatened that we would lose the house if we didn't complete by a certain date. This is even more ridiculous when it was in fact Crest's solicitor who was delaying the process! Thankfully Jay assured us that this is not standard practice but I felt it needs mentioning here as its incredibly predatory behaviour especially if the person on the receiving end is not aware of their legal rights.Post Sale:This is where things start to really fall apart, as soon as we moved in it was obvious there was zero quality control. The hob was put in the worktop wonky, patches of grass were missing from the lawn, guttering not attached to the brickwork, and fences falling over as the panels were too short. I have a snagging list longer than war and peace! If these houses are checked multiple times during the build process how are these things missed? Your guess is as good as mine!The first site manager broadly dismissed our claims and never reported our issues to Crest as per the snagging process. Thankfully, now on our 5th Site manager some progress has been made to our snagging but at a snail’s pace. We have also had to have workmen back multiple times to fix the same issues because ‘quick fixes’ have been used instead of doing the job properly. Also, as of today due to a problem with our drains (identified in the snagging) we now can’t take a bath or a shower as the water won’t drain away in the Bath/shower. I have been told by customer service this is going to take up to 3 days to get a plumber in and I have nowhere local I can shower.Rest assured I will be following the complains process as far as is necessary to get things fixed and I’m sure the rest of the Collection in Burghfield will soon be in touch as all of our Neighbours seem to be having very similar issues!

Mark · 17 August 2021

★★★★★ 5/5

Trustpilot

Katrina made us feel very welcome !

Katrina was amazing during our meeting, she was very knowledgeable and answered all of the questions we had. She showed us all properties that we were interested in and guided us through all options! Very professional and polite we felt very welcome. Thank you Katrina !

Tomasz · 14 July 2024

★★★★★ 5/5

Trustpilot

I moved in to Crest Nicholson’s…

I moved in to Crest Nicholson’s development at Campbell Wharf back in March this year and it was beyond our expectation. Sasha in the Sales office guided us confidentially and carefully through our purchase and Chris the project Manager was excellent on the production build side and we have been delighted with our apartment and the surrounding development , it all looks amazing and of such high quality. We made the absolute right decision moving here. Thank you Crest and your great team here 😀

Jill · 22 July 2021

★★★★★ 1/5

Trustpilot

Awful!

Awful!Bought my house 5 years ago and since then have had problem after problem after problem. Everything is a fight and they do not care about customer safety. They are immoral and will ignore the builders concerns in order to cut corners and save money. The complaints process does not work and when things go catastrophically wrong, they write to you saying they can’t help human error and sorry for the inconvenience, not good enough!!! They say all the right things at the beginning but do not be fooled!

😬 · 3 July 2021

★★★★★ 3/5

Trustpilot

Didn’t buy but the lady was extremely helpful

The sales lady Sally was incredibly helpful, patient and informative despite being quite busy on a bank holiday. My only disappointment was that I had been keeping an eye on a property for a while and when an incentive was advertised, I finally decided to visit only to find that the management had put the prices up by 10000 so in actual fact there wasn’t that much of a discount. We could have bought there but were a little put off by this. This is of course no reflection on the staff member who was lovely.

BusyMum · 3 June 2024

★★★★★ 1/5

Trustpilot

Poor Customer service

There is no doubt that CN sales team is great. However, snagging items flagged since 2017 and increasing urgent repairs are still outstanding. The Bristol office closed recently and the South West team has taken over. Nothing has happened since an inspection was done last september. They do not reply to emails or any health & safety issues. A steel beam fell off the premises last month, fortunately no one was injured. Apart from an initial inspection, no communication has been forthcoming on how the problem will be addressed. Called them and emailed a few times and they promise to 'look into it' and will call back and update me- except nothing happens. Very poor customer service and workmanship. Never again will I buy a CN property.

Savvy · 22 June 2021

★★★★★ 5/5

Trustpilot

Great experience from the start!

Me and my partner were first-time buyers, already living and renting within the Southampton area, closely situated to Centenary Quay. We went to visit the site to see what was on offer!We had a great experience with Maddie at Centenary Quay from the first phone call and throughout the process. She shown us round two different properties twice, providing us with as much information as requested as well as providing unbiased clarity on future developments - nothing was too much trouble. We had an offer accepted after speaking with the lovely Jan who helped us over the line and couldn't be thankful! Both Maddie and Jan were super attentive to our situations and wouldn't hesitate in recommending them both.

Jamie · 16 June 2021

★★★★★ 5/5

Trustpilot

Claybourne Development

We have reserved a property on the Claybourne development and are eagerly awaiting completion. We have been looked after by Lesley, who has been nothing short of exceptional. She arranged us a viewing on the same day that we enquired, talked us through the process and has kept us informed every step of the way. Our phone calls have always been answered or returned and our questions answered promptly . There has been no pressure and nothing has been too much trouble. The service has been fantastic, if this is any indication as to the quality of the property then we can’t wait to move into our Crest Nicholson home.

NB · 14 June 2021

★★★★★ 5/5

Trustpilot

It was all goo in terms of viewing

It was all goo in terms of viewing, friendliness and knowledge of sales person

Prasad · 21 September 2026

★★★★★ 5/5

Trustpilot

Outstanding customer service!

I can't thank Dylan at Walton Court Gardens enough for all of his help and support. His customer service has truly been outstanding from day 1 and has always gone above and beyond from sending over all plans and videos of apartments months ago to being flexible on appointments and always there offering great genuine advice. Being a first time buyer can be extremely daunting but he is making it a smooth and easy process.

Nicole · 5 April 2022

★★★★★ 1/5

Trustpilot

Our flat is in Clapham

Our flat is in Clapham, South London. We purchased it at the time the development was completed in 2013. Within days we were experiencing problems (within the demise) and there are massive on-going problems with the fabric of the building.Within days the toilets were backing up - the downpipe was full of building materials. Soon after there was evidence of water leaks in the bathroom - the waste pipes from the shower and bath had never been screwed together properly. These were just some of the "minor" issues that we suffered in the early days. Getting CN to accept responsibility and fix the problems was a nightmare.There have been on-going water ingress problems in massses of the flats yet at a meeting with CN and NHBC years ago, they denied the roof was defective. It is now looking like the roof is going to have to be replaced.We and others have had problems with our balconies.We are just discovering that the fire-stopping is inadequate.I would never, ever recommend that someone buys a property that has been built by CN.

Carrie · 6 June 2021

★★★★★ 5/5

Trustpilot

Claybourne 2 bed review

We have just bought a 2 bed Elmswell at the Claybourne development with help to buy. We have spent a week settling in and have been very impressed by the customer service provided by Crest Nicholson. Lesley was our sales advisor and has been brilliant! Lesley has helped us settle in and provided a smooth ride from start to finish being a first time buyer. The property was spotless when we moved in and so far very little snags. We would recommend Crest Nicholson for first time buyers and have been very much looked after.

Cara · 5 June 2021

★★★★★ 5/5

Trustpilot

Wycke Place, Maldon. Amazing!

I cannot think of a better way to buy or sell a property!From the first time I saw the advertising boards go up for Wycke Place and registered my interest on the Crest Nicholson website, everyone has been so friendly and helpful. I chose to use the part exchange scheme which has been fantastic and zero hassle. So smooth and effortless. The choice of properties at Wycke Place is great and with the help of Rachel, I chose and reserved my dream home. Rachel has been by my side every step of the way from the initial reservation, advising me when I was choosing fixtures and fittings, walking me around the plot, scheduling visits to meet the site managers right down to sending build progress photos every single week.Rachel especially, but the whole sales team at Wycke Place are always available to answer my daft questions and to advise openly and honestly. I honestly can’t have asked for a better experience. Thankyou so much!!

Rebecca · 26 May 2021

★★★★★ 5/5

Trustpilot

I just about didn't buy one.

My wife and I bought a new home in Highlands Park, Henley on Thames. But we just about didn't after reading all the terrible reviews. Despite this we took the plunge and so far, only a week, we have been absolutely delighted. The house is beautiful, some small snags that have been courteously and very quickly remedied.Helen Niles was fantastic as was Tom, the site manager. Nothing is too much trouble. The experience of the other residents I have met so far has been similar to mine. Perhaps we just got a good estate, but I will update if things deteriorate.

Rodge · 13 May 2021

★★★★★ 5/5

Trustpilot

Lesley @ Claybourne was our sales…

Lesley @ Claybourne was our sales advisor and from the moment we stepped onto the site she made us feel so comfortable and really took her time to explain things to myself and my partner. We were shown many properties, but Lesley took the time to listen to our requirements and our needs and knew the right property to show us - The Huntingdon which we have now had the most amazing experience in purchasing. I would like to Thank the Claybourne team for making our first-time purchase so easy and for having such high building standards.Shannon & Chris

Shannon · 13 May 2021

★★★★★ 5/5

Trustpilot

The brilliant Lesley and Darren at…

The brilliant Lesley and Darren at ClaybourneWanted to briefly share our experience and have to say that from the word go its been floorless journey. I employ a lot of people and I am in business with many more I would say I have learnt how to recognize false people and genuine people. Leslie was so warm so welcoming and so genuine my partner and I had been shocked at how unprofessional and uninterested all the other sales teams were that we encountered at various other builders it actually became a bit of a running joke between us during the time we were looking to buy, thankfully that all changed when we walked into the Crest sales office in Steeple Claydon.Leslie and Darren the site manager demonstrated incredible communication throughout the process I can honestly say I never waited more than 1 hour for a return phone call or an email reply and obviously we had many things to do. The process was so smooth and then we came to moving day and we got the keys to our fantastic new home a brilliant plot with everything done as we asked.We will always be able to look back at that time with fond memories despite all the bad things that were going on with the pandemic and I put that down to Leslie and Darren's professionalism, work ethic, and integrity we will always be grateful to them both and to Crest

Louis · 10 May 2021

★★★★★ 5/5

Trustpilot

1st class service

This review is for our plot at Tiptree (Nine Acres).Carol and Lucy made us very welcome from day one and still continuing to this day.Carol is very knowledgeable and any question we asked was answered without hesitation. Lucy is a trainee and again is knowledgeable without hesitation. These 2 ladies make life alot easier in our purchase with showing us the show home and all the designs and upgrades. Dont hesitate in a Crest Nicholson home. Trust me we viewed a few developers sites and this one was by far the best.

Rob · 17 April 2021

★★★★★ 1/5

Trustpilot

Crest Nicholson are absolutely abysmal (and that's being nice)

Crest Nicholson are absolutely abysmal, i have never seen customer service like it. They dont respond to emails or calls, its as if the customer service department is having its emails read by Stevie Wonder and the phone calls answered Beethoven. My Father was going to buy the house 3 doors down but i told him not to after the issues we have been having. Crest if you are there, please close up shop just so no one else has to go through the misery that so many people on here are experiencing.Ps. Please dont come back with your "Robot like response " have some balls and just put your hands up and fix the problems.Lots of love A very unhappy Crest home owner!!!P.S.S. i Live on the Borrows Site. Plot 11 if you are interested.

Terry · 29 March 2021

★★★★★ 4/5

Trustpilot

Lauren at Arborfield has been great

Lauren at Arborfield has been great. Nice, honest lady and we have just reserved a plot. Lovely to work with someone who has an honest, friendly approach.So far we’ve been very impressed. The first visit the flat was flooded but on the second viewing we had an explanation from the site manager who was nice to deal with. Cannot wait to proceed with our purchase and I trust they are a good company to work with. I hope this feedback is passed to Lauren... she was informative and not pushy which was much appreciated.

Laura · 26 March 2021

★★★★★ 5/5

Trustpilot

The brilliant Lesley and Darren at Claybourne

Wanted to briefly share our experience and have to say that from the word go its been floorless journey. I employ a lot of people and I am in business with many more I would say I have learnt how to recognize false people and genuine people. Leslie was so warm so welcoming and so genuine my partner and I had been shocked at how unprofessional and uninterested all the other sales teams were that we encountered at various other builders it actually became a bit of a running joke between us during the time we were looking to buy, thankfully that all changed when we walked into the Crest sales office in Steeple Claydon. Leslie and Darren the site manager demonstrated incredible communication throughout the process I can honestly say I never waited more than 1 hour for a return phone call or an email reply and obviously we had many things to do. The process was so smooth and then we came to moving day and we got the keys to our fantastic new home a brilliant plot with everything done as we asked.We will always be able to look back at that time with fond memories despite all the bad things that were going on with the pandemic and I put that down to Leslie and Darren's professionalism, work ethic, and integrity we will always be grateful to them both and to Crest

Orsolya · 26 March 2021

★★★★★ 5/5

Trustpilot

Laurie was extremely helpful today very…

Laurie was extremely helpful today very informative and answered all our questions today when we visited your wantage fullers grove office in regards to your noble park Didcot site plan that we are interested in .thank you Laurie for all your help & guidance today .

Mr · 15 June 2024

★★★★★ 5/5

Trustpilot

Excellent sales team - many thanks

I have recently exchanged contracts on a property in Brookland Park (P118) - Bristol. The sales team and especially Chris Hamilton and Kelly Rees have been extremely helpful and professional. Chris was my main point of contact , she helped me through the process and was very patient and responsive when asking questions. The sales team positive attitude has definitely contributed to my choice to buy a Crest property.Many thanks , I look forward to moving to my property.

GB · 19 May 2021

★★★★★ 5/5

Trustpilot

Nice staff

Nice staff. She talked us very calmly and told us everything which I asked her.

Samir · 6 September 2026

★★★★★ 5/5

Trustpilot

Ryan was very informative and patient…

Ryan was very informative and patient with us as he showed us a number of properties. He didn't make us feel rushed and answered all of our questions and had great knowledge on the local area and facilities.

Sebastian · 20 October 2024