Crest Nicholson Surrey reviews

★★★★★ 5/5

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Lesley has been absolutely brilliant…

Lesley from The Claybourne development in Steeple Claydon has been absolutely brilliant right from the start of the process. After a bumpy start with issues selling our own house, Lesley kept us informed about Crest Nicholson’s view on this, whilst all the time ensuring we were reassured and giving us confidence that our new home would still be ours.We recently met with Darren the Site Manager who has also been brilliant. Very professional and nothing was too much hassle.

Kim · 6 May 2021

★★★★★ 1/5

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Westvale Park - Site Shut Down Since Oct 2023 - Buyer Beware!

Westvale Park - Horley, Surrey.The development of Westvale Park in Horley Surrey has been shut down by the local authority since October 2023 and is yet to be reopened.This is due to Crest not having fulfilled an obligation to build a community build, something they had forewarning of.There are a number of buyers caught in the mess that Crest have created.I have been waiting to complete on a fully constructed house since October 2023 and month on month I am being lied to by the developer leading me to believe legal work had been completed to lift the restriction on completions, this was not the case at all. I have asked for details and transparency throughout this saga but have been fobbed off at each turn. It is only recently that I began reaching out to the MD, copying in the CEO of Crest, that I have begun to receive details. Having said this, there has been no regard to the distress and inconvenience caused by Crest and the impact to the buyer for a delay of what is now at least seven months (on a fully constructed house)!!Proceed with Crest at your own risk, they have no regard for customers, that has been proven to me time and time again throughout this, all they care about is the bottom line, no respect for the buyer who is spending extortionate sums of money. Crest could have eased the situation by being transparent and taking responsibility for the situation they have put buyers in but they have chosen to treat customers with contempt.

Miss · 29 April 2024

★★★★★ 5/5

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Danielle was amazing at helping us…

Danielle was amazing at helping us proceed with a complex deed of variation on our current property which enabled us to quickly move into our new property. She was quick, very efficient and did everything and more possible to help make the process as stress free for us.

Amy · 27 April 2024

★★★★★ 1/5

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Poor experience with Eastern Customer Service Manager

My experience with a customer service manager at Crest Nicholson Eastern has been negative. On three occasions, I have observed her gossiping about the issues I have encountered with her colleagues outside my property, which is extremely unprofessional, inappropriate, and intimidating. She evidently lacks the concern and empathy expected of a customer service manager and clearly doesn't appreciate the emotional investment of buying a new home, and how distressing and disappointing it is to move into a poor-quality property. Crest Nicholson promised to build a 5-star home, but they failed to deliver. The customer service manager had the opportunity to resolve a poor customer journey through good customer service but has failed to do so.

Anonymous · 18 April 2024

★★★★★ 5/5

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I moved into a Crest Nicholson property...

I moved into a Crest Nicholson property at Campbell Wharf in March and have been absolutely blown away with the service they have offered. My apartment is everything I could have dreamt of. The finish on my property is perfect and I have the pleasure of overlooking a beautiful private courtyard. I'd like to give a massive thanks to Sasha (Sales Executive) & Chris (Project Manager) for going above and beyond to make this a pleasurable experience.

Toddy · 21 July 2021

★★★★★ 5/5

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Relaxed and welcomed

My enquiry made we feel I was important to the company.

Janet · 24 September 2026

★★★★★ 5/5

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Becky and the team at Crest union park…

Becky and the team at Crest union park Daventry are such amazing people. I’m a first time buyer so things can get quite confusing, but Becky explained things so clearly and in a very easily understandable way. She made boring paperwork into something fun and interesting (quite a task). Buying a house is a big thing and it’s not easy, but I’m super looking forward to moving in! Thank you again 😊

Alice · 1 May 2022

★★★★★ 5/5

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Our visit to Crest Nicholson Ludlow Green

Our visit to Crest Nicholson Ludlow Green couldn't have been any better. The sales advisor Georgia made us very welcome and provided us with all the information we needed plus a very detailed tour of the style of house we wanted to buy, this resulted in our choosing the plot we wanted.

Mr · 13 January 2024

★★★★★ 1/5

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Unless you want to be waiting 80+…

Unless you want to be waiting 80+ minutes to get out of your estate due to the construction companies poor planning of new builds onto main roads meaning they then have to dig up half of it creating roadworks that create tons and tons of traffic don’t bother!

Miss · 16 December 2025

★★★★★ 5/5

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Makes you feel at ease

Makes you feel at ease , nothing is too much trouble x

Gary · 12 September 2026

★★★★★ 5/5

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Potters Grange, Ashby

A thank you to Anita at the Potters Grange site in Ashby, Leicestershire who has been supporting me in buying one of their properties. She is professional and made me relaxed throughout the process while keeping me informed of the process. An asset to the company.

Emily · 3 May 2024

★★★★★ 5/5

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Great support from Julie

I Have just reserved a Crest Nicholson home at Highbrook View. Julie has been very helpful, supportive and has explained the process to me in great detail. Julie has also made sure that I am happy with everything before signing the reservation agreement. Would highly recommend.

Maria · 18 April 2024

★★★★★ 5/5

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Great experience

I went back to the site on many occasions. Oliver was outstanding and is extremely helpful. I personally wanted to find a house nearer the town but really couldn’t fault the Crest Nicholson development.Thank you Oliver.

Jane · 7 October 2024

★★★★★ 5/5

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So professional

Can’t recommend Lauren, Hazel and the entire team at The Rowans highly enough. From the moment we walked through the door of the site office, we were made to feel very welcome and comfortable. They are all so friendly and go through everything with you so you fully understand what is you are buying. Attention to detail is very important to them as well as putting you at your ease.

CO · 13 May 2022

★★★★★ 5/5

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Josh over in the Elmswell site

Josh over in the Elmswell site, was extremely helpful. As we are first time buyers, he took the time to explain the whole process of what happens when purchasing a house. He managed to speak to us although we turned up without an appointment. And fitted us in at another site to view the home we were looking at. Josh went above and beyond in customer service, very open and honest about the process.

Jim · 4 October 2021

★★★★★ 3/5

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General condition of the house was ok

General condition of the house was ok. Very poor after sales. Snags slow to be resolved. We have no heating in a couple of rooms and the on site plumber hasn’t turned up two weeks in a row to rectify their mistakes. Garden was a load of mud, and front garden has to be redone as it was so poorly landscapes with no weed membranes.

Matt · 22 November 2022

★★★★★ 5/5

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Excellent customer service

The sales girls at Blythe valley have been so helpful and are a credit to crest homes Excellent knowledge of the house types and the purchasing process. A massive thank you to Kerry, Becky and Anita

Michelle · 26 September 2024

★★★★★ 5/5

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Excellent Service from Siobhan

Siobhan was very helpful. She was patient with all my questions and was very friendly with my child while she showed us the home. She gave us all the tips and amendments that could be made to make ourselves comfortable.

Shehab · 22 July 2024

★★★★★ 5/5

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Montague Place, Warwick

Diane was very helpful and professional. It was great to be able to view a completed house, and I was very impressed with the site and all the information that was given to me. I like also like that she was not pushy, just helpful and friendly. Thank you.

Lisa · 24 January 2024

★★★★★ 2/5

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Year 1 Great. Year 2 SHOCKING

Post home buyers survey the service drops off a cliff.

James · 11 September 2026

★★★★★ 5/5

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Excellent sales process at Albany Wood

Steve Smith at Albany Woods was very flexible on the timing of our visits. We were able to look around on our own and unhurried. The offer and reservation process was well explained by Steve and I very much look forward to my new home.

Michael · 5 April 2024

★★★★★ 5/5

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The fantastic Brightwell Yard Farnham

Sally was fantastic when we visited Brightwells Yard Farnham. Sally was natural positive knowledgeable helpful.My mum loved the complex with the ammenities right at the door. She would love a one bedroom but they seem to sell so fast.

Joy · 18 July 2024

★★★★★ 5/5

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Happy first time buyers- Kilnwood Vale

Recently purchased our first home with crest Nicholson at Kilnwood vale, the ladies in the sales office have been so helpful, they have also done us the best deal possible and included lots of upgrades and extras free of charge. Thank you so much to Clare Smith for helping us through the process so far you have been excellent! Excited for the next few months watching our dream home being built X

Shannon · 10 October 2021

★★★★★ 5/5

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Buying our first home

So far we are at the stage of reserving the plot for our first home. Jill has been brilliant. She is very professional, honest and supportive and has been extremely helpful during this initial stage of buying our first home. We would highly recommend.

Jmac · 15 April 2024