Crest Nicholson Surrey reviews

★★★★★ 1/5

Trustpilot

Wycke place

If only I could add photos! My previous review below was reported! I had to verify as someone… had tried to take it down. However I have all the evidence and not one word I have said is a lie! I’m now blocked from commenting on Crests Facebook page.. why Crest? If you have nothing to hide why try to delete the real reviews? If these reviews are that bad then why do you not help these people and fix these problems? I have countless photos and emails. The amount of chasing I have had todo as well as the NHBC, just to get a reply! Where is the outstanding customer service?! Search mould Crest Nicholson on Facebook and you can see photos and videos of what we have had to go through!

Sally · 12 February 2022

★★★★★ 5/5

Trustpilot

Becky was a joy

Becky was a joy, very friendly and explained everything perfectly. It was lovely to see the empty shell first, then the show home to see it furnished to a high spec. Very joyable experience, and we hope now that we can secure the deal.

Kim · 9 October 2024

★★★★★ 1/5

Trustpilot

Horrendous company to deal with

Horrendous company to deal with. Purchased property on their Monksmoor Park development nearly 5 years ago and the sales team couldn’t do enough and promised the world we were confident that we had made the correct decision to buy - how wrong we were! The sales team lull you into a false sense of security so you take the bait. As soon as we moved in there has been nothing but issue after issue! For the 1st 3 months couldn’t live downstairs due to serious mould issues and when Rainbow International were eventually called in by CN, the internal wall in our kitchen was wetter than a garden retaining wall!!! We had no kitchen for weeks and no living room and a child who had not long been diagnosed with Asthma, and CN didn’t give a monkeys! For the whole period of living in the property we, every 6 weeks or so, have to unblock the drains outside. Despite being told maybe 3 years ago by a drainage company who their groundworkers brought in that there was an issue, CN refused to acknowledge this and told us to go to NHBC as they wouldn’t fix this and some outstanding issues. NHBC sent independent drainage company in, and as soon as he lifted the lid he said there is an issue. However, their ‘highly qualified’ site manager who did the same said there was a blockage and it was domestic waste 😂 couldn’t make it up really! NHBC have offered a settlement for outstanding work and CN have said they’ll sort the drains that run UNDER our house! Their possible solution will ruin any chance of the extension we have plans to put on…Stay away from Crest Nicholson, many people save for years to be able to buy their property and these cowboys take your money and literally run! They will basically call you a liar despite having a paper trail of emails detailing everything and wash their hands of you. They sold us a house that wasn’t fit for purpose and there is plenty of people out there who have also been treat this way after not accepting an inadequate house. There is a number of properties on this development alone that have has serious issues with their houses and then with getting CN to actually resolve them! Save money, tears and heartache and buy from a small developer who actually care about what they sell.*in response to Crests automatic response of not being able to resolve issues - you haven’t resolved issues in the last 5 years! You blatantly ignore emails & phone calls, we have a paper trail that’s beyond a joke! You’ve refused to fix work from original snag list 4.5 years ago despite agreements to do so, your site team lie along with your customer service department!

Lisa · 5 February 2022

★★★★★ 4/5

Trustpilot

Great but could be excellent...

This was my second purchase from Crest Nicholson. I dealt with Christine who sold me my previous flat. Both times, Chris was amazing, she made the experience of buying a new build really easy and seamless. I was kept informed at all times about the progress of the build, I never had to chase her for updates or information. Questions and queries were answered promptly and honestly. She's always very professional, friendly and personable.As for the building itself, I've only been living in the house for a month and so far it's OK. Soundproofing between floors and attached house is not very good and so it sounds like everyone and everything is very loud. Some of the finishing materials are rather on the cheap and basic side and the energy ratings of the white goods are terrible. The quality of the finish was spectacular in my first property and it's just average in this house. I wish they had more options to choose from for those who may want a higher end finish as this is common practice with a lot of other house builders. On the plus side, the house is very warm and well insulated, it also looks really nice on the outside. The garage is a very generous size and the drive is big enough for 3 average size cars. The space inside is generally well designed especially the kitchen/dining space. There is a lot of storage space on all three floors and room sizes are pretty good for a new build. So far, all the issues we've raised as being urgent, have been dealt with quickly and that's been great. So on the whole, it's been a very good experience.

Elen · 24 January 2022

★★★★★ 5/5

Trustpilot

Ackender Hill, Alton visit

Our visit to Ackender Hill was a really positive experience. Oliver was very professional, personable and knowledgeable and went the extra mile to provide excellent customer service.we've decided that this development isn't for us, but Oliver left us with a very positive impression of Crest Nicholson.

Chris · 1 September 2024

★★★★★ 5/5

Trustpilot

Happy in my new home at Kegworth Gate

I’ve just spent my first night in my new Crest Nicholson home and I love it. It feels like home already! Thank you so much to the whole team at Crest Midlands, especially Paul, Karl, Nikita and Em!I really can’t recommend this development enough, location, layout and the people are all great.Lovely people, lovely development and my perfect home!

Customer · 28 December 2023

★★★★★ 5/5

Trustpilot

Hazel and Lauren were absolutely…

Hazel and Lauren were absolutely brilliant. They made us feel welcome as soon as we arrived for our appointment. They were very knowledgeable and any question we asked, even if they didn’t know the answer, they sent emails to get us a response, all of which were dealt with before we left. They were both personable and made the experience comfortable. This meant a lot to us, as we previously had a really negative experience with another building company.

Daniel · 25 February 2022

★★★★★ 5/5

Trustpilot

Kegworth Gate

Gemma, liaison manager and Craig, the maintenance technician have being nothing but attentive since the day we moved into our property. Consistent communication from starting a job to finishing the job in hand. Outstanding service and we couldn't have wished for a better two individuals to carry us through our new home journey. Craig and Gemma are an absolute credit to Crest Nicholson.

Victoria · 24 September 2025

★★★★★ 5/5

Trustpilot

Paul Edridge (customer care technician)…

Paul Edridge (customer care technician) has been in our home for the past 2 days tackling various snagging tasks.

Chris · 8 September 2026

★★★★★ 5/5

Trustpilot

I am happy with the service provided by…

I am happy with the service provided by Elizabeth Soar @ Kegworth Gate site of Crest Nicholson. Liz was very helpful and friendly all the time from first going to site for formal viewing, communicated well with all the requirements and matching home with different types of houses built there.Always smiling and go one more mile to help for any question we ask to her. The site is located on very good location near the M1 junction 24 & very near to East midlands airport, Sergo East Midlands Gateway Logistics park for easy everyday transit for job(GoGreen). Nottingham University is not far from the location also that was one of the reason I have selected the location itself. Kegworth is very nice small village with good commute to other locations via Bus or your own Car. I can't wait to move once everything ready for me there.

Bhasker · 20 December 2021

★★★★★ 5/5

Trustpilot

Excellent staff

My French patio door lock broke, and I informed the customer relation manager, Lisa Britton, at Crest Nicholson in the morning. She responded immediately and arranged for the technician, Andy, to come and repair it.

Customer · 13 May 2026

★★★★★ 5/5

Trustpilot

Must visit show home

We've visited show homes and Martin was great and everything was perfectly arranged. In fact they were offering great deal and buying from Crest Nicholson is one of our top choices. Also, when I searched from internet and review about homes built, it all looked positive.

Customer · 7 August 2024

★★★★★ 5/5

Trustpilot

Buying with crest nicholson

I had 2 appointments with Sam at monksmoor park, for firstly the Rowan's and then union place, she was very helpful and friendly and very informative. On my first visit she took me out and showed me what was available and took me inside 2 houses that were nearly complete, then she showed me the available plots, then explained what all the processes were to reserve a house. Which I did the next day, The reservation meeting was thorough and Sam was very patient with me while making my choices, there was no pressure and the experience was enjoyable.

Cheryl · 16 October 2021

★★★★★ 5/5

Trustpilot

Staff and processes at Crest Nicholson are excellent!

We have recently concluded the purchase of a flat in the Picture House development by Crest Nicholson. The development is located in Redhill next to national rail station. We were very pleased by the professional approach of the company. Their processes are well defined and transparent. Most importantly their staff makes it a memorable experience. I would like to call out Lily Day who was excellent in helping us with the purchase process right from viewing to handover of keys. She has been very polite, professional, knowledgeable and extremely helpful throughout the process. Thanks Lily for all your help.

H · 11 October 2021

★★★★★ 5/5

Trustpilot

Amazing customer service.

Lauren was amazing. From popping in for a brochure to our appointment today. She was open and clear and has been a god send as we are first time buyers. This includes the advice and the avenues we can go down. We can’t wait to continue with our purchase with yourself.

B · 5 May 2024

★★★★★ 5/5

Trustpilot

This is the second time we have…

This is the second time we have purchased a new build and the quality of customer service was amazing. Could not be more helpful! This is at the Daventry site and Lauren has been incredible. Explaining everything in such fine detail and made us feel so comfortable. Highly recommended.

Customer · 11 June 2024

★★★★★ 5/5

Trustpilot

Centenary Quay property purchase

I recently purchased an apartment in the centenary quay crest Nicholson development. Safe to say I have been really impressed with their service I have received from crest Nicholson both pre and post purchase. The entire process from offer to competing was done in around four weeks, so it was all sorted very efficiently! There were some snagging points identified during the process and they were all dealt with quickly and without fuss. All my questions have been answered in a full and timely manner.In particular Jan and Maddie from the sales suite at Centenary have been extremely helpful and patient with me! They have even assisted with some items that came up post completion and have just all around provided a great service, very approachable and knowledgable. I would recommend a purchase though Crest who have been great!

Matthew · 3 October 2021

★★★★★ 5/5

Trustpilot

Faversham Crown Meadows

Faversham Crown Meadows: I was extremely pleased with our visit. Our sales lady was knowledgeable, helpful and gave us the space we needed to consider our options. A very useful experience all round.

Sally · 25 May 2026

★★★★★ 5/5

Trustpilot

First time buyer - woodlands park

After going to look on a whim at a 1 bed flat in woodlands park we were greeted by Janet. Although we had no appointment and she had another booking in 15 minutes she was extremely helpful and took us to view two rooms. I fell in love instantly with the flat. With being a first time buyer I hadn’t a clue what to do next. Janet gave me some advice and passed my information to a mortgage advisor. Since then everything has moved fast and efficient. Everyone I have spoken with at crest has always had a smile and some advice at the ready. Couldn’t recommend Janet and the team more!

Sarah · 30 September 2021

★★★★★ 1/5

Trustpilot

unaffordable homes

Crest Nicholson’s loss warning was predictable. They’ve spent years building expensive homes that most families can’t realistically afford, while ignoring the growing demand for sensibly priced, good‑quality properties. Even freehold houses have become out of reach. This strategy has pushed buyers away, and now the company is feeling the consequences.

A · 4 September 2026

★★★★★ 5/5

Trustpilot

Hoadlands Grange 2 bed apartment

Myself and my partner wanted to start the process of buying our first home together. We viewed the 2 bed apartment at the Hoadlands Grange development and fell in love with it. We were able to view the flats as they were already completed. This was great as it gave us a chance to view where we would live. We had no idea where to start or what to do but at every step Becky was there explain what was needed and what would happen. Obviously we had lots of question being first time buyer and we always got quick answers if Becky didn't know the answer then she would find out for us immediately. When I had mountain's of paperwork to fill in she called to see how I was coping with it all which was so nice after sitting though paperwork for hours! I could not have asked for a better experience. From start to finish Becky and the team were amazing. Even when our solicter was dragging out exchange to the last minute Becky and Danielle were calling making sure things went through pushing our solicter along for us. No question was ever to much even when without fail every Wednesday morning Becky would come into an email with several questions that I had thought off over the weekend. I have had such a good experience with Crest Nicholson that when my mum was looking to buy a house just under a month ago I recommended Crest Nicholson to her as I can not fault them. She put down her deposit to her home a few weeks ago which will be ready next year. We are due to move into our new home in a week and I couldn't be more excited. Becky and everyone involved in helping us buy our first home at Hoadlands Grange have been amazing and I can not recommend Crest Nicholson enough.

Eloise · 10 September 2021

★★★★★ 5/5

Trustpilot

Experienced and helpful team at Kilnwood Vale - Faygate, Horsham

I'm in the process of buying a property at Faygate, Horsham. I was associated with Becky Stocker from the sales team from day one.It took us 3 visits to decided on the property as we were not sure if Faygate is the right place for us. Becky was kind and patient to answer the queries we had related to the property and the estate and understood our situations and never forced us to make a quick decision.Grateful to have you on the other side. Thank you for all the help.😊

Loyd · 6 September 2021

★★★★★ 5/5

Trustpilot

(Truly) My Happy Place

Moving away from London to Westvale Park, Surrey, was a BIG decision for me. But when I visited the site, within seconds, I knew this is for me. The sample house won me over, and so did the development. Being a first-time buyer, I had many questions for the sales team throughout the process and they were so great at getting back to me and answering all my emails, especially Jill, Alister and Natalie. I have just moved into my new home, and I absolutely love it. I truly found my happy place!

SA · 2 September 2021

★★★★★ 5/5

Trustpilot

Outstanding Customer Service @ The Claybourne site :)

Lesley offers an outstanding level of personal customer service . I really felt like she genuinely cared and all calls were followed up with emails and returned calls and that she was working with me to understand my needs. There was no hard sell at all and this is refreshing to experience in today’s world where everything could have just been a transaction. It is refreshing to feel valued for being a customer and that your experience matters .

Loups · 21 October 2021