Crest Nicholson Surrey reviews

★★★★★ 1/5

Trustpilot

Avoid this builder. "Premium" price for budget quality and zero after-sales care. Crest Nicholson - Windsor Gate

Do not be fooled by the big brand name or their marketing. Buying a house from this builder’s Windsor Gate development has been a massive and stressful mistake.

Can · 4 September 2026

★★★★★ 5/5

Trustpilot

It was a pleasure dealing with Steph…

It was a pleasure dealing with Steph Johnson. She led us through the challenging task of buying a house with thoughtfulness, humour and understanding. She was with us every step of the way, often going the extra mile to help out. Thank you.

Malcolm · 19 May 2026

★★★★★ 5/5

Trustpilot

A pleasant experience - no pressure at all!

We reserved a plot at Grange Meadows, Cannington, Somerset, and the staff could not have been more helpful. We ended up with a very long visit, as we completed all the paperwork, made our options choices, viewed the showhome, looked at completed property, basically did everything needed and more. At no time did we feel under pressure, and Julie was pleasant, helpful and sociable the whole time despite us taking up almost the whole of her day. Downside? Not able to have copies of plans and drawings :-)

Charles · 4 December 2022

★★★★★ 5/5

Trustpilot

Jo and Lucy are amazing!

Jo and Lucy at Aspen Grange have been absolutely amazing. We cannot find the words to express how grateful we are for all their help in helping us get our first home. They are quick at replying and on the ball with everything - it’s made the process 10x easier! Thank you both, you’re super stars!

Lucy · 24 September 2026

★★★★★ 1/5

Trustpilot

Disgusting treatment

Please think carefully before purchasing from Crest Nicholson. Customer service is atrocious, I don’t know how you can get paid for not doing your job. I’ve had to call up every other day as I’ve needed my cabinets changed and plumbing fixed due to my kitchen flooding because the job hadn’t been completed properly in the first place. I’ve been given no solution to my problem, I’ve just been passed on to the next person, now my phone calls are not getting picked up. Ridiculous. It’s been a month and I’ve been back and forth with them with no outcomes. This has been ongoing from the moment I decided to buy my apartment. There is no sense of responsibility on their end. You’d think being respectful towards people in this day and age would work to solve a problem but clearly I can’t be nice to people that just don’t care.

Miss · 27 November 2022

★★★★★ 5/5

Trustpilot

Booking in system was easier to use

Booking in system was easier to use, smart display at reception is a good idea and the CS representative was excellent, polite and professional.

Vijaya · 20 September 2026

★★★★★ 4/5

Trustpilot

Visited both sites

Visited both sites, greeted with “Hello and a smile” and both were very professional and showed me options that I was interested in. Both great sites,

DAVIS · 1 September 2026

★★★★★ 5/5

Trustpilot

Faultless customer service...

Myself and my partner decided to go and have a look at the properties on Union Place at Monksmoor Park over the weekend and were over the moon with the customer service we have received so far. Becky and Anita were immediately warm and friendly when we arrived and were really knowledgeable.I liked there were no hard selling tactics and everything was done at your own pace (though it only took us 24 hours to decide to reserve a property as they are so nice!)I would already highly recommend Crest Nicholson based on Becky alone, and, though there are only a few properties left on the whole Union Place development, the customer service has so far been faultless.

Lisa · 23 August 2022

★★★★★ 5/5

Trustpilot

Ryan at Brightwell's Yard was excellent…

Ryan at Brightwell's Yard was excellent - informative and patient with all of our questions. The whole experience was brilliant.

ASHLEY · 22 September 2025

★★★★★ 5/5

Trustpilot

The team is compassionate!

The team is compassionate, patient and helpful. Kelly was really great starting from leading us to view the development and show home, and explained to us the features of the development. Discussion with Jackie was also smooth, and they were really patient in discussing with us all our options. The whole process was fabulous and Kelly also explained our plot in detail and was patient to answer any of our questions.

Customer · 23 June 2023

★★★★★ 1/5

Trustpilot

Central Park, Monksmoor

Agree with the fact that most of the 5* reviews are pre-sales and based around the sales pitch. Of course your happy after you have just reserved your home! Be warned, the aftercare is not of the same service. We found cracks in our foundations prior to exchanging on our first visit, they tried to get away without fixing it and covered them with the patio, luckily we had taken photos. We pointed out the issue and refused to exchange until it had been rectified. A visit from a director at head office and they had them lift the patio to rectify the issue. That was the start of the problems, builders walked across our brand new carpets with muddy boots, appliances scrapped across the amtico leaving it full of scratches, kitchen worktop has been damaged and a chunk taken out of it, the sink is scratched, the shower screen which we paid extra for is bent and damaged, the front door is faulty and the paint is coming off, the garden is meant to be level according the site plans but is massively uneven and sloping, i could go on. We are still waiting for all of this to be replaced and have been in the house going into our 12th week. For five weeks we had no toilet downstairs and couldnt use the bathroom because the bath hadnt been fitted correctly and the mastic kept failing. Built in wardrobes were not put in until 3 weeks after we moved in, we have just had the carpets put in the grippers 9 weeks later! The customer service is awful, site managers says to chase them for the snagging but when you do you get no response. Its not down to the customer to chase them to do their job, they need to manage their time and work for the customer. We have had multiple trades booked in, that dont turn up then when we advise them of this get no response. The list of jobs left to do is endless. All in all its been a stressful, frustrating and disappointing journey with Crest. I would never buy a house from them again and the sad thing is they have the potential to make beautiful homes if they just had some more care and respect for their work, better after care and if the site managers took more responsibility and got the jobs done that they said they were going to do.

AG · 9 August 2022

★★★★★ 5/5

Trustpilot

Highly recommend

My boyfriend and I bought and moved into a house at Harborne Manor last October. From start to finish the team have been so lovely and helpful, especially Luke and Philippa during the sale to completion process and James the site manager efficiently sorting snags once we moved in. They all went above and beyond to ensure it went smoothly for us. Thanks so much to them and all the builders for making our experience of buying our first house great!

Charlotte · 7 July 2022

★★★★★ 5/5

Trustpilot

Visited the Waterman’s Gate show home…

Visited the Waterman’s Gate show home in Aborfield. Carly is a breath of fresh air compared to the other developers in the area who are stuffy and unhelpful. Carly is very knowledgable, friendly and answered all of our questions. Such an experience is leading us ignore the negative reviews and reserve a property.

Customer · 27 June 2024

★★★★★ 5/5

Trustpilot

Sketchley Gardens

We have recently reserved a plot at sketchley Gardens and the whole process has been very easy, mainly due to the excellent support received from Katie Eaton, every question we have she has an answer for (or very promptly provides one if she doesn't have the info to hand) she has gone above and beyond to make each step hassle free and reassuring, with an emphasis on excellent communication! We have been in contact with many other housebuilders whilst searching for a new home and most seem disinterested or don't communicate effectively, Katie made us feel wanted and listened too, we are very pleased with crest Nicholson so far and eagerly await the house being completed.

MATTHEW · 8 May 2022

★★★★★ 5/5

Trustpilot

I wanted to say a massive thank you to…

I wanted to say a massive thank you to Jo and Lucy in regard to our recent first home purchase.

Chelsea · 17 September 2026

★★★★★ 5/5

Trustpilot

Plot 111 15 Burbidge Fields

Plot 111 15 Burbidge Fields I just wanted to say that the staff working for Crest Nicholson at the Kingsmead development were excellent. In particular Lauren Hills who we dealt with for the purchase of the new house was so helpful and efficient. She is a credit to your company. Also Alex who stood in for Lauren when she was in your Ashford office was also very good and always eggar to helpAnd Ryan ( who I think is the site foreman/ manager) was so very helpful and brilliant in explaining how the central heating works etc etc. Your company should feel very proud to have these people working for youMr&Mrs Seaman.

Mr · 10 April 2022

★★★★★ 5/5

Trustpilot

Henley Gate - very helpful, friendly and went the extra mile

Samantha & Josh at Henley Gate were so friendly and helpful and went the extra mile to help us find our dream home! We were going to buy another house with a different developer but lost faith in them. I called josh with our issue and his product knowledge was second to none. He booked us in to see a show home the following day and answered our 100+ questions and restored our faith with buying a new house. We saw Sam today and reserved our house. She also answered more of our questions and also restored our faith! We are so excited for our house to be built and look forward to our further updates from Sam & Josh.

Sophie · 27 March 2022

★★★★★ 5/5

Trustpilot

I viewed The Leighton apartment at…

I viewed The Leighton apartment at Dalton Gardens, Huddersfield, today with Kate and Mark, and it was a really positive experience.

Novaedge · 5 September 2026

★★★★★ 5/5

Trustpilot

I had a good conversation with the…

I had a good conversation with the staff, and I had a good deal with Crest. Nice and accommodating staff.

Temitope · 11 September 2026

★★★★★ 5/5

Trustpilot

I am buying a new house at Wycke Place, Maldon ...

I am buying an new house at Wycke Place, Maldon and Hayley Brown has been my main point of contact. She is highly competent, well organised, outgoing and an excellent communicator, who develops quality relationships with prospective new home purchasers, which can't always be an easy job! When I walk into the Wycke Place sales office Hayley, along with Rachel and Sean, exude a warm, welcoming atmosphere.My special thanks to Hayley, for the empathy and professionalism she has shown to me. Hayley - there aren't enough stars on Trustpilot to show my personal thanks and to let you know how grateful I am for your help and support. Crest Nicholson - I hope you know what a super team you have at Wycke Place. They know their quality product and sell it well. Thank you.

Mrs · 22 February 2022

★★★★★ 5/5

Trustpilot

Excellent communication from start to…

Excellent communication from start to finish including directions to location. Very knowlegable agent and guide to examine properties and amenities.

Customer · 9 September 2026

★★★★★ 5/5

Trustpilot

Siobbhan Shaw

Siobbhan is very welcoming and kind to us especially as first time buyers. We are currently on the process of buying our first home and she is so helpful. Her cheerful and enthusiastic way has completely sold us our home. We are looking forward to moving in soon.

K&F · 9 August 2024

★★★★★ 5/5

Trustpilot

Ackender Hill

We have had such a wonderful experience with CN throughout our purchase. The sales team were very welcoming to us and patient as we had numerous visits to the show home before we paid our deposit. They never put any pressure on us to buy at any stage. We did feel there was a little bit of pressure on us to complete once we'd paid the deposit but we understand there is a rough 28 day period to complete and our house sales took many months to get over the line, which is where our most glowing praise goes....My partner and I sold two properties to purchase our home (1 flat sale and 1 part exchange). The flat sale was a really complicated and stressful process due to recent regulations on flat sales. This threatened to fall through which would have bought the whole transaction to a collapse. This caused us a great deal of anxiety but Danielle Green, our sales progressor, with the help of Jay where wonderful. Danielle would call us weekly for an update and would provide us with constant reassurance that we would not lose the house, even when we were hit with further setbacks, Danielle proved true to her word. She really looked at the human side of the sale rather than the business side and we can't thank her enough. Danielle if you ever read this and are on site, pay us a visit - we'd love to thank you in person!We've now been in our home for two months now and our Assistant Site Manager, Mayur has been equally fantastic. He pays regular visits to us to make sure everything is going well and he'll take any problems away with him and ensure they are fixed in a timely manner. We have recently had a problem with a drip in our boiler. We called the site manager and there was a plumber on our doorstep within 5 minutes. The snagging has been completed to a high standard, including a partial garden redesign as it was not what we were expected.Whilst not CN, the construction team are so friendly and respectful, switching off noisy machinery whilst we walk passed with my children, one of which is Autistic, which meant a great deal to us.Overall I have nothing but praise for everyone who has been involved in our journey to our home. We couldn't be happier.

David · 17 February 2022

★★★★★ 1/5

Trustpilot

Very Disappointing Aftercare and Unsafe Garden at Hunts Grove

We have now been living in our home at Hunts Grove for 2 months, and despite repeated complaints, we have not received a single proper response from Customer Care at Crest Nicholson regarding our garden issue.

Medhat · 21 May 2026