Crest Nicholson Surrey reviews

★★★★★ 1/5

Trustpilot

Be warned, this company is unscrupulous

This company is unbelievable. Their standard of building work is appalling, and they are very happy to not complete any snagging issues, but let the NHBC deal with complaints instead. The customer services are non existent, and never respond to any emails or calls. The secure car park entrance has been broken since May 2023, and there’s no sign it will get fixed. Cars broken into, bikes stolen. The entrance door is constantly breaking, which has allowed people in to steal property (all Christmas presents delivered by Amazon, stolen). The fob entry system is also broken, can’t even get into the property on the right floor, due to the broken system. Lift breaks down constantly, and not fixed for ages as it’s not an ‘emergency’. The quality of the fixtures and fittings are dreadful, and snagging issues are just ignored, until you have to fix them yourself. Several site managers have disappeared overnight, wonder why. The customer service team don’t care less about anything being rectified, at best we get a cut and paste load of rubbish email, that makes no sense. And now to add insult to injury, CN have had to install Illbrook membrane to our properties, after they failed to do so as per building regs. This has caused untold damage and disruption for homeowners, who have been complaining for 2 years about this issue (CN having denied it for 2 years). Their attitude stinks, they could not care less about the damage that properties which have had the work done are now experiencing shattered windows due to the work, CN refuse to acknowledge and just tell homeowners to fix it themselves. As we’ve all had to fix every snagging issue ourselves. We’ve given up bothering about feeling secure in our homes, it’s not worth being constantly ignored. We just accept the car park and apartment block is not safe and secure. Thanks Crest Nicholson - we paid a fortune for this place and the service charges each year. What a waste of money. The response by CN on Trustpilot is to try and get the review removed, so we have to prove we actually live in this dump. Don’t be fooled into thinking they will contact you. They won’t.

Travel · 16 January 2024

★★★★★ 5/5

Trustpilot

Brightwells Yard

We called into the Brightwells Yard development this morning and Sally was extremely helpful. Not only did she show us around potential apartments, she took the time to find literature which will help us to make a final decision about whether to buy or not. Thank you Sally!

Sarah · 14 January 2024

★★★★★ 5/5

Trustpilot

Superb service

We went to see houses today and Kelly is smashing. She is patient with us, provides loads of information and takes time to show us all the houses available. Extremely professional and friendly. Thank you very much.

Jacqueline · 8 August 2024

★★★★★ 5/5

Trustpilot

Lesly was Very Accommodating and had a…

Lesly was Very Accommodating and had a calming nature to her. She was friendly funny and approachable. She made the experience for me and family very enjoyable and nice. The homes were beautiful and she explained every step of the way to us nicely.

Issachar · 2 April 2024

★★★★★ 5/5

Trustpilot

Great service, thanks Dylan!

Was a pleasure to be shown around this new development next to Walton-on-Thames Station by Dylan. Easy and quick negotiation, no questions unanswered, just the way I like to do business. Not pushy just very nice indeed! In half an hour we bought our lovely 2 bed apartment and still we know we can ask Dylan for advice on pretty much any aspect of our purchase. Thanks Dylan!

Anonymous · 2 April 2022

★★★★★ 5/5

Trustpilot

It was a good experience starting from the ambience, space, bus route, clean calm and quiet.

It was a good experience starting from Ms Shaw who did the viewing and talked me through all amenities and schools around the area.It was nice to know that I never felt I would be alone seeing the property had people of same profession and nationality as my self as well.This property is very beautiful and spacious , the environment is calm for families with young children.However the parking is also what needs to be improved on,I know it’s difficult but when we have guests where are they allowed to park .

Customer · 21 October 2024

★★★★★ 1/5

Trustpilot

If I could a rating of zero I would

Writing this on behalf of daughter who is concerned that negativity now will impact completion date, which is only a week away. Misinformed by sales team; site visit a few weeks highlighted some issues - were reassured these would be sorted and on home demo visit would see the quality. Home demo visit yesterday - broken skirting boards, broken door frames, dirty carpets, gaps from floor - base of kitchen cupboards, spotlights not fitted snugly, chips in tiles.. items paid for not fitted. To say they left heartbroken is an understatement. This should be an exciting time for them. No reassurance this time it would be sorted, just redirected to make a complaint under the new homes quality code, which itself states the developers are expected to ensure snags are rectified prior to completion.

Jannine · 19 October 2024

★★★★★ 5/5

Trustpilot

Inspiring properties at Curbridge

Ryan at the Curbridge Meadows is very helpful and smiling person. His guidance during our viewing the properties was genuinely explanatory. He spent quite a lot time with us to view the properties and discuss. We are happy overall with the service.

Pinar · 27 July 2025

★★★★★ 5/5

Trustpilot

Great support from Katrina

We recently visited the Cringleford development and were shown around by Katrina. She was incredibly knowledgeable and went the extra mile to help us through the process. We've visited a few developers and she has been by for the most helpful. Thanks Katrina!

Joshua · 7 April 2024

★★★★★ 1/5

Trustpilot

Absolutely disgusted with my experience…

Absolutely disgusted with my experience with crest Nicholson. We have had endless of problems regarding snagging, The ground work, we have had 17 windows replaced. I have two babies in my new home and we have found black mould behind every single kitchen unit and there is no urgency to get this rectified. The only good thing about crest Nicholson is the two amazing people in the office, Becky E & Lauren - couldn’t thank them enough with the support that they have given us!

Customer · 15 October 2024

★★★★★ 5/5

Trustpilot

We have had the best experience…

We have had the best experience reserving our new home at Wycke Place, Maldon .From the first viewing Rachel was so friendly and helpful and answered all our questions.Hayley and Shaun then helped us immensely at the reservation stage, and the three of them have made everything a pleasure. They are all very welcoming and are easy to contact which is refreshing. Very excited to move in …

Wendy · 6 February 2022

★★★★★ 5/5

Trustpilot

The staff have been lovely and so…

The staff have been lovely and so welcoming!

Breagh · 7 September 2026

★★★★★ 1/5

Trustpilot

If I could give a 0 rating I would

If I could give a 0 rating I would I have honestly had the worst experience since moving into my house at the end of August. The aftercare team are the most unhelpful and inhuman people I have ever spoken to. A week after moving into my home I discovered I had a booklice infestation that got worse day by day until they eventually spread across the whole house. They were all over the walls, ceiling and floor. I was hoovering them up 4 times a day and they were just relentlessly coming back. I called sage and crest to speak to them about the problem and was told because this was not a defect they were unable to help. Booklice are caused from damp or mould and unless the root cause is found you cannot get rid of them. I told crest I was worried to leave the house for a week while I went on holiday because the house would’ve been overrun by the time I got back. Again they did nothing to help. When returning from holiday my worries had come true, the kitchen floor, cupboards, window ledge and downstairs toilet where absolutely crawling in them. I called Crest who again refused to come out and have a look and advised me to get pest control out and get a report to identify the cause, which I did at my expense. I got the pest control report which identified the area they were coming from and clarified they’re caused from damp, mould and leaking pipes. They again refused to take accountability and suggested sending someone out to check the extractor fans which was a waste of both my time and theirs. They refused to send a plumber because it wasn’t a defect down to them even though they hadn’t been out the check. After no success I paid for a professional snagger who did a thorough check of the house. As expected, there was in fact a defect with the plumbing and there was a leak in the bathroom everytime the shower is on. Under the bath tub and kitchen counters is loads of insulation that doesn’t need to be there. This is the perfect breading ground for the infestation of booklice. Finally some answers so I can get some help….. no, again even after two reports from professionals stating the cause they refuse to take accountability.The plumber came out and identified leaks in two places in the bathroom which over the last month would’ve been contributing to damp conditions, enhancing conditions for pests. The snagging report found 80+ faults with the house. Staircases out of plumb, walls out of plumb, sound proofing missing between the brickwork in between the houses and so much more. Crest rejected the majority of the faults as cosmetic. In a brand new house I’m not sure how you can reject issues as cosmetic. It Is a matter of fact they’re down to poor workmanship! Chips in the plaster, paintwork not finished or cleaned up, silicone not done properly. When I moved in the patio doors didn’t shut properly. Surprisingly, they did send someone out to this. The tradesman said they can’t have been inspected or signed off as there were fixing parts in the door that should have only been there for transportation purposes. The doors hadn’t been installed properly or adjusted to fit the space. It also hasn’t been siliconed thoroughly on the outside.The new build house has caused me nothing but stress, anxiety and many sleepless nights.I would absolutely avoid Crest Nicholson and Sage Homes

Naomi · 8 October 2024

★★★★★ 5/5

Trustpilot

Crest Nicholson Windsor Gate, excellent home design

We were looking for a traditional stylish new home. Crest Nicholson has provided us with a stunning selection of gorgeous detached houses with unusually large gardens, no property is over looked and simply meticulous house design. At first, I couldn't exactly imagine how the development is offering anything different. But due to the circumstances (.....) I revisited this particular site. Honestly, I was surprised at the level of the service and quality of the workmanship that has been put in to build those lovely houses. This is beautifully planned living by design, nature and environmental protection all the same.Although I feel I have a great place to live in, I was cautious about making right choice in these market conditions. The developer understood our concerns, we felt supported in every way throughout the house buying process. Very transparent service, safe transactions, overall our development has abundance of offerings for all budget and taste all the same.

Marina · 7 October 2024

★★★★★ 5/5

Trustpilot

Katrina was extremely helpful in…

Katrina was extremely helpful in answering all the questions I had regarding the property. This has been useful in helping me decide which property and builder I should go for. Crest Nicholson comes as very strong contender for properties at Cringleford Heights.

Fazludeen · 13 April 2024

★★★★★ 2/5

Trustpilot

Unusable solar panels and missing railing after 1.5 years

We bought a property at Morton Park and moved in last April. It came with a PV system apparently at the request of the council. One and a half year later, the solar panels are still unusable because they asked us to switch the system off but have not been able to arrange a safety check, not to mention the missing MCS certificate and DNO letter, and the missing railing which they kept saying they were going to install after 1.5 years.

Soren · 3 October 2024

★★★★★ 5/5

Trustpilot

Welcoming and supportive …

Bev is very welcoming and has been supportive throughout so far. Questions are answered with speed and Bev always keeps me informed. Bev is also a familiar and trusted face for us having realised on our 2nd visit that Bev had sold us and supported in our first property buy 10 years previously.

Louise · 28 July 2023

★★★★★ 5/5

Trustpilot

Reserved our home at Bilham Lawn on…

Reserved our home at Bilham Lawn on Saturday, having been interested in Finberry for a couple of years. Great sales staff, knowledgeable and patient, meant we could get exactly what we needed to choose our forever home. Thanks to Tina in the sales office for her help! We’re delighted!

Julie · 6 November 2023

★★★★★ 5/5

Trustpilot

Excellent service

Lauren and Brooke of Crest Nicholson on Colwell Green, Witney we’re very welcoming and efficient and made the whole process of purchasing my new build home go very smoothly. Everything was carefully explained and their support and help is ongoing which is good to know. Looking forward to moving into my beautiful house on a lovely development.

Brenda · 1 April 2023

★★★★★ 5/5

Trustpilot

Danielle - credit to the Crest team!

We haven’t had the chance to move into our new home yet but we are almost there and we would not have got to this point without Danielle from Crest! Our buyer’s solicitors are the absolute worst and if it wasn’t for Danielle we would not have been moving in this week, 6 months of Danielle constantly chasing everyone for us, she never gave up! If you ever need a job doing get Danielle to do it, she’s amazing, a goal-driven individual and a credit to Crest’s team.We can’t wait to move into our beautifully built new family home, we will have so much space, the room layout is fantastic for a four bed house, we all have good size rooms and finally we have a garden for the dog! Our forever home!

Gemma · 28 September 2024

★★★★★ 1/5

Trustpilot

3 years I’m leaving in one of the brand…

3 years I’m leaving in one of the brand new home made from crest and I’ve already spent around 3k to fix all the issue made from them, ceiling scraped door not closing and scraped all the wall near to it and all the time I keep calling them and the answer is always the same : someone will come and I’m still waiting from 3 years and now that I’m still waiting for a door to be repaired and they keep pushing forward they said they are sorry but I’m out of warranty, absolutely a joke I will personally advice to do not trust them based on my personal experience

M · 24 September 2024

★★★★★ 5/5

Trustpilot

Wonderful Service!

Becky at Malabar is so lovely and professional! She’s gone above and beyond for us and always stays late to ensure that all of our questions are answered and that we are happy with everything!

Customer · 6 August 2024

★★★★★ 1/5

Trustpilot

We are on the Kingsmead Development in…

We are on the Kingsmead Development in Faversham, Kent. There are ongoing building issues regarding the fence directly behind our plot. We spoke with the site manager regarding this and he came to our garden. Our 7 year old autistic son was playing with his water gun while my husband and himself were having a conversation. Our son was squirting water at me and ended up squirting the site manager as well. He then proceeded to say “YOU CAN’T CONTROL YOUR CHILDREN” First of all, this is HIS GARDEN. Second, he’s an autistic child trying to have fun IN HIS OWN GARDEN. He has no right to say any of that nor was that called for. I WANT THE MANAGING DIRECTOR

Steffi · 23 September 2024

★★★★★ 1/5

Trustpilot

Crest Nicholson- Amplius- Castlefield…

Crest Nicholson- Amplius- Castlefield Park Harlington

Katarzyna · 13 September 2026