Trusted Agent profile · Surrey
★★★★★
1,344 reviews across 2 platforms
Station Avenue, Walton-on-Thames, Surrey, KT12 1NS
Crest Nicholson's office in Surrey, at Station Avenue, is rated 4.0 out of 5 across 1,344 reviews on two platforms, including 8 Google reviews rated 4.5.
Every review we hold for the Surrey office, from every platform, shown as written. First names only.
5/5
TrustpilotProfessional and informative
Martin was very professional whilst also being friendly and not overly ‘sales-y’. He listened to our requirements. Gave us the information we needed and suggested several options. Also followed up afterwards.The 3D model of the development in the Marketing Suite is very helpful.
Thank you for taking the time to share your experience.
5/5
TrustpilotService above and beyond !!!!!
Jan Simpson from Curbridge Meadows went above and beyond to assist us in getting us our new house. I would highly recommend Crest Nicholson. Thank you so much !!!!
Good morning Lorraine, thank you for taking the time to share your experience. We are happy to hear of the excellent service you have received from Jan at Curbridge Meadows, they will be delighted to hear your comments.
5/5
TrustpilotWe now own a beautiful home thx to Sophia
Sophia helped us get a great deal on our new home. She presented us a beautiful home and pushed our solicitors to a nice quick exchange and completion (approx 15 weeks - that fast when it comes to buying houses). Sophia is really down to earth and made the whole process a lot less stressful than it could've been. We totally recommend.
Thank you for taking the time to leave a review. It's great to know that Sofia provided such a positive home-buying experience for you.
5/5
TrustpilotFirst time buyer 🏡
My partner and I are buying our first home through Crest Nicholson and having explored multiple options through other local developers, we found CN to be our preferred option. Jan and Hayley have been super helpful and efficient in the process so far, making things very easy for us as first time buyers, not to mention their patience with our numerous questions! Looking forward to completion date and getting the keys to our first home! And I don’t doubt that the level of support from Jan and Hayley will continue throughout :)
Thank you for taking the time to share your experience, Jan and Hayley will be delighted to hear your comments.
5/5
TrustpilotMartin was pleasant
Martin was pleasant, helpful and well-informed. The site was safe and tidy for our visit. Martin was able to provide all the information we needed and gave us a comprehensive tour of the building.
Thank you for taking the time to share your experience, Martin will be delighted to hear your comments.
2/5
TrustpilotVery disappointed that Crest has not…
Very disappointed that Crest has not taken responsibility for finishing the road off at the entrance to our development. We moved to the Iron Stone Place development in Bodicot three years ago and despite much communication they have evaded responsibility for finishing the road at the entrance to our development. They keep passing the buck back and forwards to others such as the council. This should have been discussed and agreed prior to building. Wouldn’t buy from crest again because if this which is a pity to have this review over something they should step up to. Says a lot about the company
Thank you for taking the time to share your experience, we have sent you a request via Trustpilot to ask for more information so we can look into this.
5/5
TrustpilotReservation with Crest
Choosing a property to buy can be stressful, however it has not been thanks to Louise and Ali who provided an excellent service at our recent visits at Crest. The new Sales Office at The Elm is very spacious and has been a pleasant location for the reservation procedure.
Thanks for your review, Louise and Ali will be thrilled to hear your comments.
5/5
TrustpilotOverall experience most rewarding
An easy process to make an appointment. Sales suite comfortable & relaxing. Sales Executive friendly, helpful & explained site situation, exchange & other interested areas of sale. Walked with us to show Maissonette. Very impressed with size & layout. Overall experience very rewarding & pleasant experience
Good morning Susan, thank you for taking the time to share your feedback. We are committed to delivering excellent customer experience and are happy to hear that you have had such a positive experience.
5/5
TrustpilotExcellent customer service
We visited the Hereford Grange site and received a very warm welcome and was provided with all the information about the site and homes available that we needed. We later arranged to return two days later to view a specific plot and were given plenty of time to look around and consider if it was suitable for us. Excellent customer service.
5/5
TrustpilotAmazing
Showroo. Viewing went very well. And all my preliminary questions were kindly answered
5/5
TrustpilotAt Cringleford Heights
At Cringleford Heights, the sales team is very friendly and knowledgeable of the local area. They are very helpful at getting you in the know with relevant information, and take pride in the quality of their work
Good afternoon Oli, thank you for taking the time to share your feedback. We are happy to hear that you have had such a positive experience with the team at Cringleford Heights, they will be delighted to hear your comments.
1/5
TrustpilotNot good
Hello, I had an appointment to view the property today. After travelling 3 hrs when I reached to the crest site, I was told, there are no show homes ready yet.it’s was very disappointing. complete waste of time. The crest staff didn’t provided the clear enough info. As I reach there I was taken to the construction site and given the brochure of site plan, which were sent via email anyway. They suggested me, if I want to see show home, I should go to there maldon site. Why they didn’t tell me this prior to all my way up to stowmarket. Very disappointed. Staff was friendly but they only lack behind for not providing the complete info with regards to the viewing.
Thank you for taking the time to share your experience, we will look into this for you.
5/5
TrustpilotA worthwhile visit
Esther was very well informed about each property type and the site in general. My main concern is the Heathrow flight path but I am sold by the Crest Concept.
Thank you for taking the time to share your experience.
5/5
TrustpilotFantastic experience
Fantastic experience. Lesley at Claybourne is so helpful, efficient and professional. After divorcing, now having to look after myself for the first time again in 15 years and wondering how to organise my internet etc. Lesley put me at ease and explained everything without me having to ask. I do not have to worry and feel in good hands. Thank you.
Thank you for taking the time to leave a review. It's great to know that the team provided such a positive home-buying experience for you, we will pass your feedback onto our Chiltern team.
5/5
TrustpilotExceptionally professional service and…
Exceptionally professional service and highly knowledgeable individual. Kelli was very helpful and gave us a through experience of the houses available to us. Thank you for making so much sense.
Thank you for taking the time to share your experience.
5/5
TrustpilotEasy Experience
I met with a lovely lady Carly who was so sweet to me and my little girl, every question was answered with no hesitation (and there was a lot) and she was extremely informative. The house I was viewing was beautiful and she even recommended an alternative style to suit my requests. I look forward to proceeding with the next step and hope everyone along the way has the same attitude and kindness as her.
Good afternoon, thank you for taking the time to share your experience. We are happy to hear of the excellent service you received from Carly, they will be delighted to hear your comments.
5/5
TrustpilotLooking to buy our first home and…
Looking to buy our first home and Rebecca Eaton has been our superwoman throughout it all so far! She just has exceptional customer service, so much time and patience and is such a honest and lovely person! Rebecca is definitely a big asset to your company!
Thank you for taking the time to share your experience, Rebecca will be delighted to hear your comments.
1/5
TrustpilotWorst customer service I have ever had…
Worst customer service I have ever had to deal with. Once you have purchased they do not give a frank please think twice and ensure you have a new build home service completed before you sign any move-in paperwork. Still waiting for our poorly fitted kitchen which we upgraded to be fixed, the roof not fixed, and the driveway poorly installed. They just do not respond to us anymore. We are going to sue and speak with the new builds insurance.
Thank you for taking the time to share your experience, we have sent you a request via Trustpilot to ask for more information so we can look into this.
5/5
TrustpilotLia is a very lovely and professional…
Lia is a very lovely and professional person to deal with. Very helpful in every way. Could not be happier with her service Well done crest Nicholson. Amazing Thanx again
Thank you for taking the time to share your experience.
5/5
TrustpilotReservation
Kerri was very helpful and informative and made sure we understood everything. She was a very cheerful person to deal with and never rushed us.
Thank you for taking the time to share your feedback. We are committed to delivering excellent customer experience and are happy to hear of the great service you received, Kerri will be delighted to hear your comments.
5/5
TrustpilotSally was super helpful in your…
Sally was super helpful in your Brightwell development & really tried to secure a deal. Sadly my daughter is @£20k a drift from being able to proceed at the moment but if circumstances change will be back in touch!
Thank you for taking the time to share your experience.
5/5
TrustpilotJosh was fantastic as showing us round…
Josh was fantastic as showing us round today, he answered all our questions and didn't rush anything which we really appreciated. He was professional and knowledgeable of the local area too which was so helpful. Great service, very impressed with the Henley development.
Thank you for taking the time to share your experience, Josh will be delighted to hear your comments.
5/5
TrustpilotHenley Gate
Sam at Henley Gate was very helpful throughout, her customer service was very good and was always happy to answer any queries that came up. Once reserved on a property we were shown all of the drawings for the plot with everything explained and run through step by step. This made the process very easy and much less daunting.
Thank you for taking the time to leave a review. It's great to know that the team provided such a positive home-buying experience for you.
5/5
TrustpilotFuller's Grove - East Challow
We purchased a house on the Fuller's Grove estate with Crest Nicholson after they bought our previous house from us in part exchange. We can honestly say they were excellent to deal with and the process was smooth and efficient from start to finish. We love our new home and are very satisfied with the quality of the build. We did have quite a few snags when we moved in but this is to be expected of any new build property and Crest rectified all snags very quickly so we cannot complain. I'd also like to call out Chloe at Crest who has been tremendously helpful throughout the process. Nothing is too much to ask of her and she will endeavour to help wherever possible. We know she will go very far in her career and wish her all the best.The only negative feedback I could give would be that the landscaping finish in the final section of the estate is poor and looks unfinished which is a shame. Overall, I wouldn't hesitate to recommend Crest to anyone looking to buy a new build property.
Thank you for taking the time to share your experience.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Crest Nicholson's Surrey office has 1,344 reviews across two platforms: 8 on Google, 1,336 on Trustpilot (across the whole business).
Crest Nicholson Surrey is rated 4.0 out of 5 across all 1,344 reviews, and 4.5 out of 5 on Google from 8 reviews.
Crest Nicholson Surrey, Station Avenue, Walton-on-Thames, Surrey, KT12 1NS.
