Trusted Agent profile · Surrey
★★★★★
1,379 reviews across 2 platforms
Station Avenue, Walton-on-Thames, Surrey, KT12 1NS
Crest Nicholson's office in Surrey, at Station Avenue, is rated 4.0 out of 5 across 1,379 reviews on two platforms, including 8 Google reviews rated 4.5.
Every review we hold for the Surrey office, from every platform, shown as written. First names only.
5/5
TrustpilotCringleford Heights-Katrina-Amazing
Katrina was amazing during our visit to Cringleford Heights. She took time to take us through all the aspects in detail and cleared all the questions we had about the properties.Well done Katrina!
Thank you for taking the time to share your experience.
5/5
TrustpilotBecky and Katie at Crest Nicholson
Becky and Katie at Crest Nicholson, Kilnwood Vale were so helpful, knowledgable and supportive from the moment we booked our first viewing with them. They made the experience far easier and friendlier than we had anticipated, they also shared our excitement once we had reserved our perfect property. It is great to have them as part of the journey to buying our first home.
Thank you for taking the time to leave a review. It's great to know that Becky and Katie provided such a positive home-buying experience for you, we will pass your feedback onto our South team.
5/5
TrustpilotGreat service
Lesley the sales lady at the new Claybourne development in Steeple Claydon, Buckinghamshire was absolutely fabulous. She was informative, objective and had a great knowledge of the houses on offer. When she had a problem with her car, prior to our appointment, she alerted me immediately and despite everything still ended up getting to the site for our meeting. She is a real credit to the company.
Thank you for taking the time to leave a review. It's great to know that our team provided such a positive home-buying experience for you.
5/5
TrustpilotVery welcoming from Kerry
Kerry was very informative and welcoming when we popped in last minute for a viewing.
1/5
TrustpilotWorst decision ever made with Crest…
Worst decision ever made with Crest Nicolson The Fernhust. Eight months into our property with numerous overdue snagging, garden drainage and flooding issues not being able to use our property to the full extent to which we paid for in full with zero responses or accountability from the site team, customer service manager and all senior members including the CEO who all fail to acknowledge customer requests and arrange for issues to be resolved. They fail to reply with our garden being unfit for purpose, our upper floor creeks and squeeks with no resolve, they cant even change our kitchen sink leaky tap with a tradesman within a reasonable time frame and having to wait over 10 days only to be told upon installation the tap is wrong. We were offered free additional kitchen units to be installed, only to be told on the day after nine weeks of ordering, they cannot fit due to pipeing work behind the walls. This is such an unprofessional and cowboy of a company. I cannot comprehend how they are now charging over a £1m + for their new site in Windsor for a lower class builder. Evidence and written email trails are upmost importance as we will be raising the compliant further to NHBC and the new housing ombudsman. I also need to mention their workforce is like a conveyer belt. You never know who is incoming or outgoing. No information is passed, lack of communication is non-existent.
Thank you for taking the time to share your experience. We’re sorry to hear this and would like to look into it for you. We have sent you a request via TrustPilot for some more information so we can identify the best team to help you and pass on your feedback. Please do include your address and contact details and someone will contact you regarding your comments.
5/5
TrustpilotThe Rowans, Monksmoor Park, Daventry
The Team at Rowans Monksmoor Park Daventry have all been super helpful, especially Sam! They have answered all our questions with patience, made us feel at ease with the whole process and given us all the information we have needed along the way! We are greatful for all that they have done for us so far and look forward to having our home completed! Thank you all.
Thank you for taking the time to share your experience. The team will be delighted to hear your comments.
1/5
TrustpilotCustomer Setvice?
Adding to this miserable state of affairs with Crest Nicholson’s so called customer service, I’m afraid this is symptomatic, usual behaviour from Crest. I have suffered with repeated non responsiveness over the last 8 years dealing with customer services, regardless copying in senior management. I typically have to follow up on communications at least two times before I do get any response, sometimes receiving a very curt reply - great customer service! It has become very hard to gather strength to have to deal with them as I know it’s like hitting the proverbial brick wall and to my detriment I give up before I even get started. Thank goodness we have, for the first time, a decent management company who is willing to intervene to face off to Crest on occasion.
Thank you for taking the time to share your experience, we have sent you a request via Trustpilot to ask for more information so we can look into this.
5/5
TrustpilotWe received a friendly welcome
We received a friendly welcome . And we really appreciate Megsfor the professional way of explaining the areas of the house.
Good morning Mrs Paul, thank you for taking the time to share your feedback with us. We are committed to delivering excellent customer service and are happy to hear that you have had such a positive experience with Megs.
5/5
TrustpilotAnita @ Potter’s Grange
Anita @ Potter’s Grange was amazing with helping us choose our first home with Crest Nicholson. She was very informative regarding the plans and very reassuring which gave us peace of mind!
Thank you for taking the time to share your experience.
5/5
TrustpilotKatie and Lauren were both fabulous…
Katie and Lauren were both fabulous with us in the lead up to putting a deposit down on our new house. Any questions we’ve had throughout the process they’ve always been on hand to help :)
Thank you for taking the time to share your experience.
5/5
TrustpilotFantastic experience at Brightwells…
Fantastic experience at Brightwells Farnham Sally was really helpful and spent a lot of time showing us various flats, she was very understanding with my elderly father. Whole visit was informative and interesting, will hopefully be back to purchase very soon
Thank you for taking the time to share your experience, Sally will be delighted to hear your comments.
5/5
TrustpilotProfessional and informative
Martin was very professional whilst also being friendly and not overly ‘sales-y’. He listened to our requirements. Gave us the information we needed and suggested several options. Also followed up afterwards.The 3D model of the development in the Marketing Suite is very helpful.
Thank you for taking the time to share your experience.
5/5
TrustpilotWe now own a beautiful home thx to Sophia
Sophia helped us get a great deal on our new home. She presented us a beautiful home and pushed our solicitors to a nice quick exchange and completion (approx 15 weeks - that fast when it comes to buying houses). Sophia is really down to earth and made the whole process a lot less stressful than it could've been. We totally recommend.
Thank you for taking the time to leave a review. It's great to know that Sofia provided such a positive home-buying experience for you.
5/5
TrustpilotService above and beyond !!!!!
Jan Simpson from Curbridge Meadows went above and beyond to assist us in getting us our new house. I would highly recommend Crest Nicholson. Thank you so much !!!!
Good morning Lorraine, thank you for taking the time to share your experience. We are happy to hear of the excellent service you have received from Jan at Curbridge Meadows, they will be delighted to hear your comments.
5/5
TrustpilotFirst time buyer 🏡
My partner and I are buying our first home through Crest Nicholson and having explored multiple options through other local developers, we found CN to be our preferred option. Jan and Hayley have been super helpful and efficient in the process so far, making things very easy for us as first time buyers, not to mention their patience with our numerous questions! Looking forward to completion date and getting the keys to our first home! And I don’t doubt that the level of support from Jan and Hayley will continue throughout :)
Thank you for taking the time to share your experience, Jan and Hayley will be delighted to hear your comments.
5/5
TrustpilotMartin was pleasant
Martin was pleasant, helpful and well-informed. The site was safe and tidy for our visit. Martin was able to provide all the information we needed and gave us a comprehensive tour of the building.
Thank you for taking the time to share your experience, Martin will be delighted to hear your comments.
2/5
TrustpilotVery disappointed that Crest has not…
Very disappointed that Crest has not taken responsibility for finishing the road off at the entrance to our development. We moved to the Iron Stone Place development in Bodicot three years ago and despite much communication they have evaded responsibility for finishing the road at the entrance to our development. They keep passing the buck back and forwards to others such as the council. This should have been discussed and agreed prior to building. Wouldn’t buy from crest again because if this which is a pity to have this review over something they should step up to. Says a lot about the company
Thank you for taking the time to share your experience, we have sent you a request via Trustpilot to ask for more information so we can look into this.
5/5
TrustpilotReservation with Crest
Choosing a property to buy can be stressful, however it has not been thanks to Louise and Ali who provided an excellent service at our recent visits at Crest. The new Sales Office at The Elm is very spacious and has been a pleasant location for the reservation procedure.
Thanks for your review, Louise and Ali will be thrilled to hear your comments.
5/5
TrustpilotOverall experience most rewarding
An easy process to make an appointment. Sales suite comfortable & relaxing. Sales Executive friendly, helpful & explained site situation, exchange & other interested areas of sale. Walked with us to show Maissonette. Very impressed with size & layout. Overall experience very rewarding & pleasant experience
Good morning Susan, thank you for taking the time to share your feedback. We are committed to delivering excellent customer experience and are happy to hear that you have had such a positive experience.
5/5
TrustpilotExcellent customer service
We visited the Hereford Grange site and received a very warm welcome and was provided with all the information about the site and homes available that we needed. We later arranged to return two days later to view a specific plot and were given plenty of time to look around and consider if it was suitable for us. Excellent customer service.
5/5
TrustpilotAmazing
Showroo. Viewing went very well. And all my preliminary questions were kindly answered
1/5
TrustpilotNot good
Hello, I had an appointment to view the property today. After travelling 3 hrs when I reached to the crest site, I was told, there are no show homes ready yet.it’s was very disappointing. complete waste of time. The crest staff didn’t provided the clear enough info. As I reach there I was taken to the construction site and given the brochure of site plan, which were sent via email anyway. They suggested me, if I want to see show home, I should go to there maldon site. Why they didn’t tell me this prior to all my way up to stowmarket. Very disappointed. Staff was friendly but they only lack behind for not providing the complete info with regards to the viewing.
Thank you for taking the time to share your experience, we will look into this for you.
5/5
TrustpilotAt Cringleford Heights
At Cringleford Heights, the sales team is very friendly and knowledgeable of the local area. They are very helpful at getting you in the know with relevant information, and take pride in the quality of their work
Good afternoon Oli, thank you for taking the time to share your feedback. We are happy to hear that you have had such a positive experience with the team at Cringleford Heights, they will be delighted to hear your comments.
5/5
TrustpilotFantastic experience
Fantastic experience. Lesley at Claybourne is so helpful, efficient and professional. After divorcing, now having to look after myself for the first time again in 15 years and wondering how to organise my internet etc. Lesley put me at ease and explained everything without me having to ask. I do not have to worry and feel in good hands. Thank you.
Thank you for taking the time to leave a review. It's great to know that the team provided such a positive home-buying experience for you, we will pass your feedback onto our Chiltern team.
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