5/5
GoogleMoving house in England is full of complexity and challenges. Through it all Simon Kerry was positive and upbeat and shared his experience of other sales. I can not speak highly enough about his professionalism and communication.
Trusted Agent profile · Surrey
Bridges Estate Agents Surrey reviews
★★★★★
368 reviews across 2 platforms
90 High Street, Frimley, Surrey, GU16 7JE
Bridges Estate Agents's office in Surrey, at 90 High Street, is rated 4.3 out of 5 across 368 reviews on two platforms, including 161 Google reviews rated 4.7.
Reviews
Every review we hold for the Surrey office, from every platform, shown as written. First names only.
Google5/5
TrustpilotBridges the Estate Agent provided…
Bridges the Estate Agent provided exceptional service throughout my property search, demonstrating remarkable dedication and professionalism. Despite not securing a tenancy, their speedy and patient approach stood out, acting as a seamless bridge between myself and the landlords. Their commitment to ensuring a smooth process and clear communication was truly commendable. I highly recommend Bridges for their outstanding support and care for their clients, deserving a solid five-star rating for their exceptional service.
5/5
GoogleIain and his team have been outstanding. Unfortunately we had to sell our Mothers house in order to help pay for her Nursing home fees. It was an emotional time but made easier with the help of Iain. He kept us informed all the way. I would recommend Bridges to anyone selling a house.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleRahim was fantastic during our recent purchase of a property as FTBs. He was very happy to take our calls, was great at the viewings, and we’re very grateful for him getting the purchase through - thank you!
5/5
GoogleOur estate agent Rahim was brilliant, was on hand 24/7 answering and helping with any questions. We viewed the property multiple times and he had great communication. I would recommend Bridges, we were very satisfied with their service. Thanks Rahim.
5/5
TrustpilotWe asked Ben Granville to come around…
We asked Ben Granville to come around to give us some advice & to value our home following our renovation. He was really professional & his advice & enthusiasm has given us the confidence to finish and get ready to put our house on the market although we have a few jobs to do yet.We bought our house through Ben so we know how hard he will work to secure a sale.
5/5
GoogleThank you to Simon and the team a bridge’s for helping us purchase our house. Consistent communication throughout and viewing houses was a pleasant and easy process. Very much looking forward to completing soon.
5/5
GoogleSimon Kerry was the estate agent in my Mum's house sale and we highly recommend him! Friendly, competent, empathetic and efficient, we received regular progress updates and the sale went smoothly. If you want to sell your house, Simon is your man!
1/5
TrustpilotAwful customer service
I have had 2 experiences with Bridges. Both of which were overwhelmingly negative. My first contact was around 15 months ago for a rented property. We viewed the property and decided to go ahead with proceeding as it ticked all of the boxes. I spent the next week chasing up the estate agent asking for updates about whether we were going to be considered as we needed to move out of our current accommodation within the next few weeks. After upwards of 10 calls to bridges and being told ‘the lenders are still considering you and 1 other party’ , I was eventually told by someone that I had never spoken to before that the landlord had decided to go with someone who had offered to pay 1 year upfront, something which they had known about 5 days prior and we were in fact never in the running for the property. We then managed to secure another rental through bridges. On the day that we picked up the keys we had to travel out of area to pick them up. When we arrived at Bridges we were told that no one had informed the staff at the branch that we were due to pick up any keys and we had to wait for the staff to call the Hook branch to confirm that we were actually able to pick the keys up. Since being in the property it has been largely pain free and any issues I have just gone through directly to the landlord. My second and most recent experience with Bridges has been through the attempted purchase of a property. During this time I have been in contact with 4 different estate agents all of which are based at different branches. Correspondence with them has been difficult as I would ask a question to 1 person, only for that question not to be passed on to the other person and me having to go through the process again of trying to get an answer on something (most of the time I didn’t get an answer and I was told ‘I will find out and get back to you’)I also put in concerns about some issues that came up in the survey and asked that the seller either address them or consider a reduction in asking price so that we could address them when we moved into the property. I raised this 3 weeks ago and had been told multiple times by Bridges ‘I will get back to you on X date’ never happened. After 8 weeks with very limited communication and when I did get any correspondence, it was ‘things are going as planned’. I decided to take matters into my own hands as our solicitors had received no information back from the sellers solicitors (something which I had raised to the move coordinator multiple times). I chased the branch manager, Kevin, to find out what was going on. After he spoke to one of the sellers he found out there there was a dispute between the 2 sellers and that it didn’t look likely that it would be rectified. So after 2 months of believing our purchase would go through, it transpired that there had been an issue that had been ongoing for months and this hadn’t been picked up.I question why correspondence only went through 1 of the sellers, as this was picked up as soon as contact was made with the second seller.After a further conversation with Bridges about where we go from there, I was told to ‘just let it go’ and also ‘the sellers other property sale is completing today’. Both statements are really not helpful the day of hearing of your property purchase falling through. I then didn’t receive any further correspondence from them until 2 weeks later, where we finally got it in writing that the sale had been cancelled. This process cost us over £2000 and was deeply frustrating. I have very little nice things to say about this company, from awful viewings whereby the estate agent knew nothing about the property, to poor processes of liaising with the sellers to ascertain what was causing the delay. Since this, we have found a property that we love and have nearly completed the purchase of this with an estate agents that we have found to be incredibly helpful and person centred. Quite the opposite of what my partner and I have experienced with Bridges.
5/5
TrustpilotVery helpful and friendly service.
5/5
GoogleIain looked after us from the start of the process until the end. He was professional and always went above and beyond for us. He kept us informed at all times and gave us the service that we wanted. Thank you Iain and the Frimley team.
5/5
TrustpilotMatt Bozier was exceptional.
1/5
TrustpilotI would give a zero if it were an…
I would give a zero if it were an option! I phoned today to try and arrange a viewing of a property and after going through the motions of registering, I was then told that I could not proceed until I gave PROOF OF FUNDS! I was flabbergasted, never have I been asked for this having done several viewings this week. Bridges, you have lost yourselves a buyer and if I had a property on with you, I would seriously consider going elsewhere to sell it. You need to change your attitude and be a bit more professional!
Agent replied · 17 June 2024
Dear Lyn,We are sorry that you feel that you had a less than satisfactory experience with our team. With regards to the proof of funds request, during the pandemic and lockdown all estate agents were given guidance by the government that appointments should only take place if the buyer was in a position to purchase therefore we implemented a proof of funds process prior to any physical viewings of our vendors homes. This was for the safety of our staff and of course our clients. Being known for our great customer service this review came as a surprise and we would like to speak to you regarding your experience. Please contact me on edavies@bridges.co.uk with some more details of your Bridges experience so we can investigate this further.We value our customer's opinions and would like to thank you for bringing this to our attention.Yours sincerely,Emma
5/5
GoogleAfter a very prolonged sale with another agent, the purchase through Bridges was smooth & problem free. Iain was extremely informative & helpful with the whole situation. He dealt with my sellers who’s patience was stretched to the limit. I cannot recommend Bridges highly enough, extremely professional and always available to talk to.PositiveResponsiveness, Professionalism
1/5
TrustpilotCatastrophic customer service without any competence
I have a situation that I need to share with you. I saw a property with an agency (based in Basingstoke) and we booked an appointment to see another one. The first time we saw the property, the lady wasn't competent and didn't have any knowledge about the property. Furthermore, no one called us back or asked for any feedback about the property. The second time, we booked an appointment to view the property on the same day it was added to the market. The agency cancelled our appointment through voicemail and requested us to call back to book another appointment. I called back within 5 minutes, but the guy who answered didn't have any knowledge of the available appointment and promised to call back with a new appointment. The next morning, we received a text message with the new appointment, but within few minutes, somebody called and said the property had been sold. I feel that this is not fair play. We did not have any chance to look at the property or give any offer. I feel that this company has a catastrophic customer service without any competence.
5/5
GoogleSimon Kerry and the team at Bridges, Frimley have been professional and efficient throughout the sale of Dad's bungalow. Always easy to reach and responsive when there has been something to talk through. We're very pleased with the service and would highly recommend the agency.
5/5
GoogleExcellent service from our estate agent Simon Evans, we cannot speak highly enough for his thoroughly professional attitude and dedication, Simon was a delight to liaise with, in fact all the staff were brilliant. The service we received was above and beyond our expectations. Completely professional at all times and no one could have worked harder to secure a sale for our property. We would recommend Bridges to anyone.
5/5
GoogleAmy has been brilliant , very helpful in both my purchase and sale . I don’t have much in the way of computer skills , and she had patience in explaining or finding out for me things I couldn’t cope with . Amy has been always cheerful and encouraging . , along a journey i found difficult .PositiveResponsiveness, Quality, Professionalism
5/5
GoogleBridges Camberley are friendly and professional team with great contact ethics and supportive. Highly recommend Simon Kerry and the rest of the team. Thank you.
1/5
Trustpilot"They"ll be p*s**d off with that" was the response to my cash offer
"They"ll be p*s**d off with that" was the response to the cash offer I made on behalf of my recently widowed mum. This was after "you're late!" when I viewed a second house directly after viewing the house mum bought. Had to prove funds existed before I could make an offer. Attitude totally changed from not being interested in giving me the time of day. Found Bridges to be unprofessional from the outset. You do not speak to a potential buyer as they did to me. Mum sadly passed away 16 December.
Agent replied · 17 June 2024
Dear Mrs Dowse,I would like to thank you for your feedback on your recent experience. Your less than satisfactory experience is not the ethos Bridges was built on and we are extremely disappointed to hear your comments.Unfortunately, and following an extensive search, we cannot see your details relating to a property on our system and are therefore unable to investigate. However, we would like to speak to you regarding your review and would welcome you to contact us on edavies@bridges.co.uk with some more details of your experience.With regards to the proof of funds, we pride ourselves on our buyer qualification and have for years enjoyed one of the lowest abortive sale rates in the area having carried out our due diligence. We will always request proof of funds prior to an offer being presented, firstly to furnish our vendors with a full picture of their potential purchaser and, secondly, to ensure the sale has the very best chance of conclusion.We value our customer's opinions and would like to thank you for bringing this to our attention. Whilst writing I would also like to offer our condolences on the loss of your mother before Christmas.I look forward to hearing from youYours sincerelyEmma
5/5
GoogleMy challenge was selling the family home while I live in the US. The team, lead by Simon, was consistently helpful, responsive and professional. There were some bumps along the way but I always felt supported and the sale went through smoothly.
1/5
TrustpilotDO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY. Made an appointment to view a property. After waiting, and then eventually calling the estate agents, they put me on hold for the manager, who made the appointment, that this had not been booked. He then, rather then apologise, informed me it was my fault for not having a confirmation email, because obviously him telling it was booked wasn't enough. IAfter, being told by multiple people that bridges were, simply terrible, I thought I'd give them the benefit of the doubt. This was the wrong choice.
Agent replied · 17 June 2024
Good afternoon Mr Hurst,Thank you for bringing this to our attention, we do use all feedback as an opportunity for us to develop and are continuously looking at how we can improve our customer’s journey with us. I notice that you have been dealing with our team since your review and therefore hope that we have changed your opinion of Bridges. Thank you for taking the time to leave us this feedback and also for giving Bridges another chance! If I can do anything to help you with your house hunt please do not hesitate to contact me! Kind regardsEmma The Bridges Team
5/5
TrustpilotGreat service throughout the renting…
Great service throughout the renting process. Clear communication, professional support, and everything was handled efficiently. Freya in particular, was amazing with her support!
5/5
GoogleWe recently purchased a house through Bridges in July, with Hayden Gissing as our Client Manager. Hayden was excellent throughout the process, with his communication at each stage, honest and informative. We would definitely recommend Bridges. Thank you Hayden!
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Questions about Bridges Estate Agents Surrey
How many reviews does Bridges Estate Agents Surrey have?
Bridges Estate Agents's Surrey office has 368 reviews across two platforms: 161 on Google, 207 on Trustpilot (across the whole business).
What is Bridges Estate Agents Surrey's rating?
Bridges Estate Agents Surrey is rated 4.3 out of 5 across all 368 reviews, and 4.7 out of 5 on Google from 161 reviews.
Where is Bridges Estate Agents's Surrey office?
Bridges Estate Agents Surrey, 90 High Street, Frimley, Surrey, GU16 7JE.
